This Lowes is Awesome! The staff are very polite, friendly, and provide Excellent service. my husband and I are building a home and visit this store at least twice a week. I highly recommend this Lowes! read more

Love this Lowe's location. Quick in and out for my lawn and garden needs on the side or go through main entrance for the other hardware needs. Great staff and plenty of parking. Watch for people walking in and out as you drive through as Walmart traffic also uses this drive. read more

i actually give this a 0 star!!! I had a really uncomfortable experience at Lowe's today using self-checkout. I asked an employee for help with the checkout process, and instead of simply assisting me, she started closely inspecting the card, front and back, while staring at it suspiciously. Naturally, I looked back at her because the situation felt strange and uncomfortable. She then said she needed to "go get the person ahead of me," and when she came back, she told me my mom had to be present for me to use the card. I explained that I'm 21 years old, but she continued treating me like I was doing something wrong and ultimately took the cart away from me. read more

You have better options and better pricing at Menards or Home Depot, this store closes an hour early during the winter time, Managment and corporate suck but they do have a very nice and knowledgeable employee base. read more

Today we made our first big purchase of a washer and dryer set for our new home! Margaret from the appliance area helped us so much. She was super sweet, communicated well, and made us feel comfortable about our choice. I'm so glad we decided to go to lowes for the set. Thank you Margaret!! Below is the washer and dryer we got! read more

Lowe's Home Improvement - Hardware Stores Near Me - Elizabethtown, Kentucky

My grandmother is turning 71 this year and went into Lowe's this evening to be completely ignored after requesting help for over 45 minutes which she then left. One thing my grandmother enjoys to do in the actually keeps her young is DIY projects and all she wanted was some assistance. it was very unnerving when she came out frustrated and upset. read more

Worst Lowe's Ever!! I ordered some Halloween decorations and received a text saying my items were ready for pickup. I go to pick up my order and they keep me waiting for 40 mins while they go and look for my order. Then they tell me that they accidentally sold ALL of my items on the order. They said there is nothing they can do about it because the items are sold out in store and online! Then I try to order again during Christmas time and the same thing happens again. And all they say is ,"Oh, sorry "! LOL what a joke! Worst Customer Service ever! read more

Delivery is sub par. Brand new fridge doesn't work. Have to wait a week for a replacement. Crew came and we assumed they came to drop off the new dishwasher but they just got back into their truck and drove off without doing anything. Turns out after a phone call they were supposed to work on the fridge but didn't do anything. The dishwasher was ssupposed to be dropped too. Nope not until after a week. Poor service for spending 6k on what is supposed to be high end products. Spend your money elsewhere and not on this lowes read more

The customer service in this Lowes is the worst!!! Have waited now for at least 30-45 minutes to get assistance finding downspout extensions. I stopped an employee to get assistance and another, Ashley, walked up. Mind you I didn't stop her nor ask her for assistance. I had a young man in front of me whom I asked. Before he could answer she interrupted him by pointing me in two different directions to two different aisles. As I continued to ask questions she got louder as did I. I then walked away to look for the item I wanted to purchase. I picked up something not sure it was exactly what I needed. I saw Ashley in the flooring department and then asked other questions hoping to get better assistance. SHE STATED SHE DIDN'T WORK IN THAT DEPARTMENT AND SAID SHE WOULD CALL SOMEONE IN PLUMBING. She then pointed me in another direction and said to wait for tge person in plumbing. At this point I didn't trust her so called attempt to assist and told her I would wait until she reached that person. She eventually did. His customer service and attempt to assist was professional and appreciated. When I spoke with her about returning the extension I had already picked up which wasn't what I needed, while walking away from me she said "I'm on my lunchbreak" and continued yelling it 2x more afterwards. At this point I asked for a store manager. It has now been 20 minutes and I'm still waiting for a store manager. WTH kinda customer service is this!! read more

Purchased a 1000$ Craftsman tool chest from Lowe's in Elizabethtown Ky. Got it home and unloaded, which was a difficult due to the size but we managed, and it had significant damage after we unboxed it. Called Elizabethtown Lowe's and corporate for support and they wouldn't help at all and said we had to reload it and bring it back. We also live an hour one way so it's 2 hours round trip. They didn't care how far we lived, how heavy and large the produce was or that it was sold to us damaged and wasn't our fault. they offered 0 support. We will never shop at Lowe's again. This was my husbands birthday and we spent the entire day on the road returning a busted up product they sold with no customer support. Do better Lowe's! read more

Worst customer service ever. I will never purchase an appliance there again. I ordered a dryer which arrived broken. To say getting a new one delivered was an ordeal is an understatement. read more

Love this place so much more than Home Depot. Great customer service and the employees are always so very helpful. I also thoroughly enjoy they allow me to bring my dog and walk around. The store is always very clean and aisles are very neat. I never have trouble finding what I need. I highly recommend them over Home Depot, happy shopping! read more

Lowe's Home Improvement - Main Entrance - Hardware Stores Near Me - Elizabethtown, Kentucky

Everytime I purchase something in a box it's missing a piece of equipment. From now on I'll open it in store.

Be prepared to help yourself, but luckily you can use the app to find out where in the store to find something. Also, they never seem to have enough registers open for checkout. Unfortunately the Home Depot in Elizabethtown is a small store with less inventory than Lowe's. Prices are similar, but Home Depot has better customer service and self checkout for shorter wait times. read more

ordered a refrigerator from lowes said delivery would be between 4-8. 8 o'clock comes and I call to see whats going on and they have me call someone else who has be call someone else. 4 times I had to call a different person before someone finally told me that my order was on the truck and it could be up to 2 more hours before they get here. Why tell someone they are going to be there between a time and not show up. At least have the decency to call them and say hey I'm running late. Rather than have them just wasting there whole evening waiting around for you to never show up. read more

We went to lowes today to get two garage door openers and a bunch of other things . When we went to get the openers there was again saying, $ 99.00 dollars install. The fine print said buy one and get a discount with the other. So after waiting for 45 minutes to get the answer of what kind of discount it was , no one knew. So they just told us it would be $99 a piece install. If they have signs up they need to abide by them. read more

Lowe's has a sorry Delivery Department, the employees schedule deliveries on days that are not available and of course you never know until you call in. Apparently training is lacking. They provide inaccurate information and forget leaving an alternate contact number because the info is not written down. They only identify the Asst. Manager by their first name Jamie just in case you complain to their corporate office. Don't bother asking for the corporate offices number because there is not one only an email. How convenient. Pitiful customer service and disrespectful employees. Lowe's definitely BLOWS. read more

I met with Michelle Wilkens December 2014 to remove and install a vinyl fencing for a total of $12,375.94. This price included the removal of my old wooden fencing. January 2015 the fence was installed but was not put on the property line. The young man who looked to be 16 years old approached me to say my neighbor told them not to put the fence on on the property line. My neighbor say they never told the workers not to put it on the property line. The fence was put in the old location. Instead of the workers removing the old fence, they threw some of the old materials behind the fence. February 2015 one section of the fence started to pull apart. I called Michelle. She sent someone out to repair it. The workman that came out told me I can repair the fence myself. He said if he came to my house again he would charge me $50 each time he came. I never received a refund for the materials that was not used to replace my fence. Practically every other month the fence was pulling or falling apart. Many calls and texts were made to Michelle. She returned my calls maybe three times. After many calls and text someone come out one time, but nothing was done. Each time I called Michelle there was always and excuse. She was on another site, sick, on a vacation, or having a baby. No one returned my call. The last text I receive from Michelle was April 2019. Michelle texted me that my texts were given to her manager and he told her to stay out of it. Her manager which she did not give me his name and number never contacted me. These are a few pictures of my fence. This is what I have being going through since the fence was installed. I will never do business with Lowes again. Dollye Smith read more

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Everytime me or anyone in my family went to lowes we've recieved nothing but hard times to receive our military discount. When we were at cashier 12 the person in front of us only had to show their military ID and received their military discount without asking if they were registered for the military discount program, when it was our time the lady demanded that we needed to be registered which we were and then demanded to see a form of military ID. The person behind us was not a military personnel but offered to give that individual military discount. There are some straight racist cashiers at this lowes location and we will no longer bother with this store at all! Home depot is were we will stay loyal at because we were treated fairly every visit ! read more

Terrible experience with Appliance Dept. Online order delayed over and over and finally, offered a far lower quality, smaller machine for the same price of the one that was ordered. Manager is clearly not interested in fair business dealings or customer service. Hope shes not a representation of the company or Lowes is in big trouble. Huge! read more

My moms large chest freezer went out in November. On November 22, 2022 I bought a large chest freezer from the Lowe's in Elizabethtown for my mom. It could not be delivered till December 26th. No way around it. We've had snow and ice and fridg it temps for days now. I realized I didn't get a phone call Saturday saying the time for delivery today. I called and they said it had been delivered. They delivered to my home. The hill I live on is steep. My brother went to my house. And said it looked like they put it on a dolly and pushed it up the hill to my ground level basement door. I have a car parked there and had other items on that patio they have probably crushed. My brother went to get the freezer to take to my moms house and ran off the drive in the ice and snow. My moms drive is on an ice covered incline as well. We had to store the freezer till there is a thaw and we can get it into moms garage. Now if it's damaged they will say I did it. They didn't speak to anyone and delivered to the wrong address. This isn't first time they have done this. They delivered building supplies and had to go back and pick them up from outside my house and bring back later. I do not recommend their delivery folks. They do not do what they say. read more

Do NOT purchase any appliances from Lowe's even with an extended warranty. We bought a $2500 refrigerator and the ice maker broke. We called for service and someone came and replaced it. It broke three times after that in the same way. They came out and replaced it every time. After the 4th time it broke we called and asked them what they were going to do about it since obviously it wasn't going to be fixed. They stated that the ice maker was only an accessory and not a major failure so all they would do is come out and replace it yet again. So now here's another day off of work waiting for the repair man. Then when the extended warranty that we purchased runs out, I'm stuck with a $2500 refrigerator that doesn't make ice. This is a complete rip-off!!! read more

I've shopped here a few times without issue, but after my recent shopping experience I won't be returning to this store. Get ready for a novel.... Lowe's isn't my favorite home improvement store, but the My Lowe's card makes it easy to apply the military discount without having to ask for it. I hate asking for the discount, but when shopping for home improvement projects, it definitely makes a difference. Anyway, I went to Lowe's to gather the supplies for a paint project. The goal was to touch up the old paint in my rental property. I brought in a swatch that I cut out of the wall, and took it to the counter to match. I told the guy at the paint counter that I needed the cheapest builder-grade paint that they had, since I know that's what was on the wall. Without ever checking the paint, I took it home and started touching up. The color wasn't even close! I knew it might be a little off, since the originals were painted a while back, but this was REALLY off. Why?! Because the paint guy brought me some fancy expensive paint + primer. I should have checked, but I was in a rush to get my project done. To fix the horrible splotches on the wall, I took the same paint swatch to a different home improvement store and grabbed the cheap builders-grade paint off the shelf myself and took it to the counter. And guess what?! It matches PERFECTLY! I was so upset with the result of my Lowe's paint purchase, that I won't be going back. Well, maybe to return the paint but that's it. Not sure if the guy was trying to up sell me because I'm a woman and wouldn't notice, but I definitely did. Disappointing. read more

A big problem I have with Lowes is they let people bring dogs in that are not service dogs. I mean really can't people leave their animals somewhere else. read more

2 check out lanes open at 10 am with 6 deep line at each. No self checks. Buncha rude folks here, too. Fight for space in line.

I love the people here! That being said I have never been to the store personally I have only ever called them on the phone. So I can't tell you anything about the actual location other than their customer service rocks. I am in the process of moving to KY from VA with the military and purchased a almost complete home that needed a few final touches. Not only did the people here patiently walk me through getting what I wanted they also took the time to mail me all my receipts when I was done. I had to change my order several times because of items being out of stock or me just not knowing what I wanted when I called. They wound up having to do several refunds and next/same day deliveries for me. I dealt with several different departments and management and had no problems with any of them. read more

There was a disconnect somewhere in the purchasing and delivery of 2 toilets I bought. On the delivery date I set home to wait on delivery and when it started to get late in the afternoon I called Lowes and was informed my delivery date was in the system for a week later. I spoke with a Mr. Juan and explained my situation, that I had bathroom floors being installed the next day and had planned for and was expecting my toilets to be delivered that day. He said he would check on things. He called back and said the toilets would be out shortly, and they were delivered within a half hour of my call. Great handling of a potentially disruptive situation. read more

My daughters come to almost every Build and Grow Clinic, and I love the 10% military discount!

I ordered carpet from them and the installers were not reliable. Then when I called Lowe's about this issue they just called the installers and were told the same thing. I finally had to go above them in order to get a different installation company. I have been a loyal customer but this will be the last time I use them if this is the kind of customer service they are going to provide. read more

I think I officially hate Lowe's. It's always so hard to find someone for help in this store. The last time I went was to get a few bags of mulch. What should have only taken 15 minutes or less ended up taking almost 40 minutes because of sorry employees. I will shop elsewhere when I decide to do more remodeling to my home next year. read more