Walked in looking for a specific type of screw, was was instantly greeted by a man who was happy yo help me find them, he was very friendly and helpful, despite my lack of knowledge :) read more

Opened on March 1 or 2...the staff wasn't sure. Small footprint, but saves neighborhood folks the drive out to the other area options, mostly big box stores that are a hassle or very small local businesses that may not have what one needs. Haven't been able to confirm whether they're locally owned or not. I've been in a few times before reviewing, once just to check it out (as it appears lots of folks are doing - foot traffic has been fairly heavy for a small town, smallish footprint shop), twice to pick up items on my way home from my office, and once to take advantage of their BOGO interior Valspar paint deal (available until 3/21!) For a smallish, though typical Ace-sized store, they cover the basics well. I've found what I needed for minor electrical repairs, heavy duty cleaning products, a couple of replacement fasteners, odd-shaped light bulbs, and a couple of yard cleanup tools. They are definitely in "opening" mode, with staff still training, but what they may lack in know-how, they make up for in friendliness and trying to provide a level of customer service you don't get elsewhere. I've watched them take their time to talk to customers about their specific needs and make product recommendations, as well as reminding folks buying, say, paint, to take a look at specific areas for project accessories. I appreciate their help not forgetting the little things that make home improvement projects turn out better, quicker, or less messy. Store is well-organized, new, and all of my items have had shelf prices that matched their scanned price, including no problems with special offers or Ace coupons. On the downside, not affecting my rating, but just a general warning: while the location is convenient for those who live in Etown city limits, there's no avoiding the terrible drivers that seem to plague this particular strip mall. The number of times I've watched drivers nearly plow into for-sale items on the walkway or stored (like mulch) in fenced areas of the parking lot is only matched by the number of times I've watched drivers nearly plow into actual human beings or other cars. Most of the lot "signage" (lines, and directional markings included) is only on asphalt and very faded, but that's no excuse for drivers who are completely oblivious to others, right of way, or how the properties of basic physics function on planet Earth. read more

Ace Hardware - Hardware Stores Near Me - Elizabethtown, Kentucky

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I wanted to protect my newly finished wood floors. I found the right product. Large rubber cups to keep the bed frame wheels in place. Actually, I had been thru two huge stores and didn't find what I needed until I came to Ace Hardware. read more

Very disappointed. Left a piece of glass as a pattern on Tuesday to be have 4 pieces of glass cut. Was told by the store clerk that I would have my glass in a week. Called on Friday to check on glass clerk said that the supervisor would be back shortly and would take care of my glass. Called again on Saturday was told by the clerk that she was unsure of what I was talking about. She said that the manager would return just shortly and would call me.....3 hours later.... manager did not call.... I went to store to pick up my original piece of glass only to be told by the clerk that the manager was supposed to call me to tell me my glass was tempered and they don't have that....5 days my glass has sat at the store with no one calling me!!! I didn't care if the new pieces were tempered or not...just wanted glass.... but no one bothered to call and ask me!!! When I told the supervisor on duty that ACE had come highly recommended by my family.. his response was "didn't they tell you how busy we are". No!! I was told I would have my glass during the same week it was dropped off! Well.. They have 6 less customer to worry about.. Maybe now they won't be so busy!! read more