I purchased a fridge, stove, dishwasher and hood. 3 months later, they are delivering a 3rd fridge (the other 2 were damaged and stopped working) and we are finally enjoying our 2nd stove (the side was VERY dented on the first). The customer service is non-existent and that is IF someone answers the phone. I will never purchase a big ticket item from Lowe's again. What a disappointment. read more

Horrible service. I purchased a refrigerator which was scheduled for delivery between 2p and 4p., NEVER showed up. Called store and they said that it was the delivery companies fault and that they would call them and call right back. Still waiting for the call. HORRIBLE Service. Will NEVER shop here again. Will drive the extra few miles to Home Depot. Shameful read more

The Lowe's in Dedham, Ma is very unprofessional. They refuse to pick up the store phone during business hours. I had a refrigerator delivery to made on 3/26/22 and when the delivery guys got to my address they refused to deliver the refrigerator because there was not a parking spot. I live in Dorchester, MA. Not a rural area, it's the city. Just like any city in the world there are parking restraints. Here is the kicker, in October 2021, I received a refrigerator delivery for another unit in my home. It is a 3 family home. It was successful. So what is the difference between delivery now versus then. The delivery guys refused to return my call. What if they were delivering to areas of Boston like Downtown or the North End? Residents cannot control the street parking. I have called the store upwards of 10 times to get a hold of someone. Each time, a woman picks up and says "Thank you for calling Lowe's, please hold." I have been on the phone on hold for 28 mins and counting. I anticipate I will walk in the store still on hold. I will be video taping the customer service desk. This is horrible customer service and uncalled for especially during a pandemic. I will be following through with corporate as well. I only have one star because that's the lowest I can go. I would much rather give 0. read more

I just want to say thank you to the man who cleans the bathrooms in the morning , very nice man and he does an awesome job! I came in this morning and he told me what stalls were freshly cleaned. He takes pride in his work and deserves a raise for the gross things I'm sure he has to deal with. read more

Terrible customer service. They disconnect you all the time, and then leave you on hold until you decide to hang up. Bounce you around from department to department because no one wants to take the initiative to handle simple questions. read more

I typically like shopping at Lowe's. I have not had a negative experience in other stores across the country. Usually I seek out Lowe's over Home Depot. However, this particular store is not one that I will be returning to. I asked one employee for help and she was not only incredibly rude, but not helpful at all. She made me feel like I was inconveniencing her by asking her (to do her job). Poor customer service seems to be a common theme in the reviews of this place. My suggestion is that the store actually do something about it. read more

I bought a sink cradle in February 2018. It's a holder that you stick to the side of your kitchen sink to hold your dish cloth, sponge, or brush. It goes IN THE SINK, where there's lots of water. Now, here I am 4 months later with a sink cradle that has corroded - the finish is coming off and it looks ugly! The "customer service" at Lowes was adamant that their return policy is 90 days. Well, if you buy a product that is obviously defective, you're out of luck. So... we'll be going to Home Depot from now on. Lowes is LOW on customer service. read more

they did not deliver my freezer, no one even answered the phone or gave up any update.

There was only one line open with seven people in line . The self check outs where closed. Not impressed at all.

I go to this store for nearly all my tool needs, and usually they're great. However, I bought a Craftsman electric lawn mower there last year, and a Lowe's representative assured me that Craftsman would continue to manufacture replacement parts. The battery stopped working after a few uses. Craftsman/Sears would not help--they said they just don't make the batteries anymore. Lowe's was completely unhelpful as well--they shrugged and said I should have purchased an extended warranty from them. I basically paid $300 for four mows and am stuck with a useless pile of junk. Not the response I expected from Lowe's. Would leave zero stars if possible. read more

1 star is too kind. Never order an appliance or anything that needs delivery from here. You will never be able to get a hold of someone on the phone. It's been weeks since the original delivery date, and I still haven't received my item (washer/dryer unit). one time delivery came outside of the 4 hour window which I get it's hard to peg those things, the second time a truck had broken down. Those things happen and I get it but the issue is every time I call to reschedule the delivery I can't get a hold of anyone. When I finally do, despite me selecting the right department, whoever answers has to transfer me and the call drops 100/100 times (Ive probably called that much). after the first delivery issue I called northwards of 60 times, and spent 3-4 hours on hold total until finally giving up and driving to the store to reschedule it ( The generic customer service for Lowe's could only create a ticket, not reschedule it). The second time (after the truck broke down) it's been about the same, countless calls, 3+ hours.. Still haven't gotten a hold of anyone still can't reschedule my delivery. It's unbelievable. Dont buy from here. read more

Placed an online order weeks ago. I called to check on the status the customer service agent told me I need to wait for an email. My response was what if I never recieve an email. She says then your order will never be ready. Never took the time to look up the order. customer service is dead read more

Lowes Worcester - Buyer Beware! First I tried purchasing appliances online with the delivery option. The transaction would not go through. I called the Worcester location and conducted the transaction. They tried charging me more than the online price. I refused to pay more. They honored the online price and the purchase went ahead. After purchasing a dishwasher, gas stove and refrigerator at Lowes, including old appliance take away. They never called me to let me know my appliances were in. I had to call to get a delivery date with a window of 8am to 8pm. I scheduled my contractor and plummer to come the day after delivery to complete the setup. I took the day off work. They confirmed the delivery the night before shortening the window from 9am to 1pm. I then confirmed with my contractor and plummer. No truck showed up on delivery day, so, I finally called at 1:20 pm to ask about my delivery. That is when I was informed that it would not be delivered. No one bothered to contact me. I was completely floored. If someone had bothered to let me know I could have gone to work and changed my day off. I will also need to reschedule with the contractor and plumber. I have no appliances working because they have been uninstalled for removal. The person on the phone said they would see what could be done to fix the situation and call me back. I am still waiting. I guess I am expected to take another day off. I have no idea when I can get the contractor and plummer back to my house for install. This is incredibly frustrating and very poor practice. I will not be purchasing anything, ever again from Lowes. read more

Very disappointed. Went in this morning to order 2 storm doors. Asked several employees for help/assistance in trying to purchase and have installed. Waited 20 minutes at the storm door department for a representative. Nobody showed up to help. TRUE DISRESPECT FOR CUSTOMER ASSISTANCE. read more

My lowes store is pretty descent overall but I take issue with the paint products they sell. The big labels they carry take shelf space from many better products that you have to order; they don't stock them. For example I tried to buy a concrete sealer (Quikrete) that I purchased there a few years ago. They don't stock it so I used the Valspar product that was that they stock and it was crap. It didn't look as good or hold up as well as the original product I used. Same thing happened with stain I used on a garden shed. Do your homework and order the better products ahead of time. And now during covid the shipping times are longer.... read more

I really go back and forth on this store. I really like shopping at Lowe's but my experiences here really vary upon each and every time I come in. This location is very over-utilized in comparison to other locations. It's in a very busy area and since there isn't another Lowe's within a 15 mile radius, it effects in this specific store getting WAY overcrowded. Seriously, Lowe's should open a store north of this one, and one south of this one (there isn't another one until Woburn or Milford!). Anyway, besides the fact that this place is ALWAYS insanely busy, it has some benefits and some downfalls. Pros: Decent stock. Especially since they do so much volume, the shelves are pretty well stocked and they seem to have a larger stock in some departments than Home Depot (and vice versa). Organization. Most of the time this store is well organized and put together. Throughout the spring, sometimes they do have some inconsistencies, but for the most part it's good. Location. Conveniently located at the Dedham Mall in Dedham with a ginormous parking lot and decent carriages (surprisingly, most other Lowe's locations do not have these....). Cons: Lines. More frequent than not, you will indeed have to wait in a line here. They have these tiny little signs that barely anyone notices that say "If there are three or more people in one line, we will open another line", but really no one cares. Just wasting time, honestly. Self checkout. Most of the other Lowe's locations have self checkout, ESPECIALLY the ones that actually need it (this is one of them!), however this Lowe's in fact DOES NOT have self checkout, effecting in longer waits. So annoying. Employees. Some are great, don't get me wrong, but some of the people who work here need a lesson in either a) attitude or b) decent customer service. If I'm willing to actually BUY things here, I expect the utmost useful and friendly service like I regularly receive at Lowe's in Milford and Home Depot. This location sometimes has great service, and other times has increasingly horrible service. All in all, I rate it at 3 stars. It's not a terrible store by any means, however, they have some definite work on their hands to make it even close to five stars. For a five star worthy Lowe's, the one in Milford (my fav) deserves it! Continuous amazing experiences there. 3 stars for this Lowe's. read more

As a tradesman I find that this Lowes has better quality lighting and electrical stock than most Home Depots, they have a great selection of plumbing fixtures and ADA grab bars, etc. Service is top notch. read more

Terrible customer service. I ordered a Nest thermostats during tax free weekend and the staff there gave me a opened one without plastic seal and refused to make a replacement. I asked her for manager and she refused again. Had to ask some people else in the store to talk to the manager to arrange the replacement. The second time was even more disgusting. They never shipped some items in my online order and called me to walk in with my ID for refund. Interestingly, when I got there, the so called manager simply refused to credit me back until I told him I'll call lowes CS and I'll dispute the charge on my credit card. read more

My landlord ordered a new refrigerator for my apartment last week. I was told that it would originally be delivered between 10am-12pm on 4/24, no one came. It was then scheduled for between 10am-12pm on 4/25, no one came. Then I get a call from my landlord at 4:30pm that the Lowe's truck is at my apartment. Neither my sister or me could be there since we both work and had no idea that is when they would be coming. The delivery truck driver told my sister that it would be delivered between 8-10am on 4/26. No one came. I called Lowe's they said it would be delivered between 2:30 and 4:30 on 4/26 - I told them that no one would be there so we rescheduled for Monday, 4/28 after 12pm. I spoke with a store manager the morning of 4/28 and was told it would be at my house between 2-5, my sister received a phone call from the delivery company saying it would be delivered between 4-6. It's now 6:36 and there is no refrigerator. The delivery company just called me and said that it will now be here by 8pm. This is, has been, and remains a colossal waste of time. UPDATE: The delivery company 3PD (?) called at 6pm on 4/28 and said the fridge would be delivered by 8pm at the latest. The fridge was delivered at 8:45pm. read more

I honestly think there is a competition between Lowe's Dedham and the Home Depot in West Roxbury on who can be the least helpful, most rude, and truly incompetent store. Right now Depot is in the lead but it's neck and neck. Went online to order some pine bark nuggets that the Home Depot decided they wouldn't bring out for me today after my second online order in two days. (Yesterday's order went well. No problem.) So online it said that the Lowe's in Dedham had them in stock. I decided to just drive over and get them. They were nowhere to be found. One guy in the landscaping section said, without looking or checking, they didn't have any. I then asked another fellow who tried to be helpful but we did not find any. So I went to the Customer Service Desk and asked the woman who said if the manager in landscaping said they didn't have any, then they didn't have any. I asked if she could check to see when they might be coming in. She said, as she was walking away to deal with someone else, that she couldn't without an item number. What? She couldn't look it up? Seriously? Additionally, don't make the mistake of calling them to find out if they have something in stock because you end up on endless hold and no one ever picks up, or they hang up on you. My advice. Hire a landscaper, and stay away from Lowe's Dedham and Home Depot in West Roxbury. read more

My experience at this particular Lowe's was unfavorable. We needed a dehumidifier for our basement, and we had a gift card to Lowe's. I looked on lowes.com to see which locations had our chosen dehumidifier in stock, and they said Dedham. So, I trucked on down to Dedham and they didn't have ANY. I found that the people who worked there were unapproachable and grouchy, and the teenagers who worked there were too busy chit chatting to be even remotely helpful. What a waste of time! I drove over to the Framingham Lowe's and had a great experience there. read more

All the stars for Rob.He's a super nice guy.Always bright and cheery,super helpful.This location is pretty close to my home so it's like a neighborhood store.The store itself is clean.They always have the landscape materials I need.They just need more people like Rob,an angel. read more

This store is a flippin' health hazard. I go in to buy a couple things. I found what I was looking for. The man in the electrical department was very nice and helpful, I can't remember his name, but I feel sorry for him to be stuck working at this dump. I've seen more than one mouse crawl around the floor during my first and to be my only trip here. There were mouse turds on the floor! Certain areas smelled of mouse pee, especially near the front entrance. Some products even had residue of mouse excrement on them. At the checkout, where the snacks are sold, I noticed that some bags of chips had little tears in them, as if mice had chewed them open and ate from them. That's just the final straw. I was going to tell a manager, but the lines at customer service were so long, I decided to not bother because they probably wouldn't listen to me anyways. Avoid this store at all costs. read more

NEVER NEVER NEVER AGAIN. My level of frustration and aggression is up to the roof. My journey started on oct 1 st when I tried to place an order on line to renovate my bathroom while I'm away couple of weeks later. They messed up my order 3 times that I had to go to the store and tried to straighten it out. But no such luck. Long story short on oct 5th I called their 800 number the gentleman was a sweetheart stayed on the phone with me for over an hour and a half, made sure to call the Dedham branch and to place the order directly with them. They charged my card, I spoke directly with them. They assured me that I'll have most of my order by oct 11 and the last item on the 15st. Guess what today is the 19st I'm in China, my contractor already torn out my bathroom and most of the stuff aren't delivered and when I called they have no idea what I was talking about. 3-4 phone calls later some of my stuff are discontinued and the rest I'm not getting till the 22nd the earliest. I lost all faith with Lowe's. I'm afraid that I'm going back home on the 31st and still have to bathroom to use. read more

What happened to the days of the customer is always right? My most recent and final headache with Lowe's went a little something like this... I came across a product sitting on a shelf with a sticker for X price. Now There were multiples of this product sitting in that location on the shelf. I get to the register and they rang up as double the price. I immediately declined and then had to show the employee where they were. So after then showing employee where they were on the shelf, the Employee then proceeds to tell me he doesn't even know what the differences between the product that is there and the product that is supposed to be there. I was then told, regardless that it was their error, they aren't going to honor the price that it was labeled. I was offered a ten percent discount instead, Not sorry Lowe's, but if your staff isn't able to properly label, maintain or display the correct prices, that's your problem, not the customers. Regardless of difference. The icing on the cake came when I returned to the register and the rude little woman they had watching the door looks at me and goes, I bet you don't want everything else, referring to the rest of my half rang in items. Floored by the ignorance between her and the other staff I interacted with, I said you know what, you're right. I left being escorted out by that rude little demon from the door. I've heard a lot of people complain about Home Depot saying there's never anyone available or working. But if the people who are available are worthless, then that's not helping anyone. At least at Home Depot, their staff are helpful and pleasant. read more

Our dishwasher broke on 12/18 - terrible timing. Especially since the last thing anyone wants for Christmas is a dishwasher. But it's one of those things that one really ought to have if one is planning on entertaining large groups of people over the next few days, so . . . We called around and the only place that could get us a new one by 12/24 was the Dedham Lowe's - Armand told us that he could get the washer shipped to the store on 12/23 for a 12/24 delivery. He even called the distributor to make sure that that would fly. Great, right? Unfortunately, it turns out that Armand (or his colleagues) needed more oversight than i was equipped to give. By which i mean that i needed to call them every day until the day of my delivery in order to make sure that it didn't get screwed up. As it was, i called on 12/21 and was told that since the machine hadn't yet arrived in the store, the delivery hadn't been scheduled yet. fair enough, but that should have set off alarm bells in my head. Sadly, the alarm bells were being silenced by visions of sugarplums and whatnot. So I didn't call again until 12/23. When i called back, i was told that although the washer was in the store, our delivery would not occur until 12/27 - a day when we would be unavailable to receive delivery, which I had already told Armand. Cue atmospheric music increasing sense of tension and frustration. Cue visions of my mom berating me for being a bad son because i don't have a working dishwasher and am therefore bringing shame upon my family. Ok, so maybe i have some baggage. Anyway, Michael, the manager, was polite but apologetic, saying that because the delivery list had already been faxed out (i called at 6pm) there was nothing he could do. He did change my delivery date from 12/27 to 12/26, and offered to comp me a "load and go" truck if i wanted to come out to Dedham to pick up the washer myself (30 minutes each way by car). Cue music to highlight the agony of indecision and the overwhelming pathos of human existence. Or maybe not. I had finally decided to wake up at 5:30am on Christmas eve morning and drive out to Dedham, get their truck, load in the dishwasher, drive back home, unload it, drive the truck back, and then drive home in my car (total projected time: 2.5h) and was coming to terms with how sucky i was going to feel when my parents showed up at 3, but figured it was worth it because then my mom wouldn't be able to berate me for bringing broken-dishwasher shame upon the family. And then my phone rang. It was the Lowe's home delivery service, saying that they'd be at our house, on 12/24 (which is tomorrow, for those of you who've lost track), between 8 and 10:30. i don't know how Michael did that, and until the dishwasher is actually in our house i won't be completely convinced that it's actually coming, but we were incredibly appreciative - especially because he was leaving for Florida on 12/24, and i'm sure that getting our dishwasher to us was the last thing on his mind. Even more impressive, he didn't call us back to seek accolades. Because of him, we will definitely be back to the Dedham Lowe's - at least the large appliances section. Which is good, because i think my mom's going to have a few things to say about our washer/dryer... read more

I used to frequent this Lowes instead of Home Depot because it's much less busy than Home Depot. It turns out there's a reason for that. I'm pretty sure this store acquires its staff from the discard pile at a medical research facility. These people are beyond brain dead. If you order anything from the store that is not immediately available on their shelves, be prepared to call 8, 9, 25 times before they even successfully understand what it is you want. "I paid for a snow blower." "Uh-huh." "A month ago." "Okay." So, why haven't I received it." "Probably we haven't put it together yet?" "Ok. When do you think that might happen." "Not sure. What was it you wanted again?" Seriously, avoid this store at all costs. It is THE WORST. read more

only because there are no stars. salesperson approached me in store, was all exited that Lowe's could install my fence, I agreed to schedule an estimate. Had to wait over a week for it, and be home midday . LOWE'S NO SHOWED . NEVER AGAIN, read more

This lowes, has its good days and bad days, with a few exceptions the woman at the paint desk being one most of the employees have no knowledge of what they sell or a motivation to do things for you, if its something on a top shelf plan on waitnig atleast 30 mins, and for regular items they dont stock much, still beats west roxbury home depot read more

They have quite in inefficient process to delivery items purchased in-store. They are supposed to call you between 7 and 9pm on the night before the expected delivery, giving you either a 4 hour window or 2 hour window for that next day. It can take 10 minutes or more of being on hold, and they often don't answer at all, if you try to call them directly. And they can only schedule the night before. After about a week of back and forth trying to get our item delivered, with them not calling us the night before as they are supposed to, we just had to cancel the thing. And it can take 14 business days to issue the refund, even though a previous refund was issued immediately. I highly recommend going to Atlas True Value instead. Every time we've gone to True Value they've had what we needed and the staff is much more helpful there. read more

Stay away from Lowes@Dedham store!!They do not deserve a rating.Absolutely poor and ridiculous customer service.The store manager has no clue of the inventory or the delivery of the product .I've ordered a refrigerator from them back on Tax free day and was supposed to be delivered (9/17/2019) .I called them day ahead to reschedule (9/28/2019) ,the delivery truck did not show up on that day , went to the store to check the next day , the store manager has no idea of the product and asks me the name of the delivery guy and was worried about his product but was not concerned about the customer(already a week late).I spent about an hour or so and the manager finally figured that the store actually did not process the reschedule in the first place and finally agreed to scheduled this time again.Went ahead and again re-rescheduled for one last time and supposed to get delivered the week after(10/5/2019).On the fateful day , the delivery guy calls up that the refrigerator got dents and asks if i want to keep it with $100 refund.I went ahead and cancelled my order .This whole experience turned out to be a nightmare.I had to live without a refrigerator all this while(essential appliance when you've kids). read more

My go to store for all my home improvement needs. I love the Kobalt like and they carry a lot of good Black and Decker items. The employees in the garden area and especially the bath section are super helpful and know their stuff. I see a lot of bad reviews here and maybe I have been lucky or I just know what I am looking for but I've had nothing but a great exoer anytime i go here. read more

Purchased a new 1,000.00 plus new stove. Also purchased permits, installation and deliver. What ever happened to good customer service? Installers pointed out the damage on the door and the drawer but installed it anyway. Have been on call after call to try to fix the situation. They are making it my fault the they will have to redo the permit and install. Won't even discuss the damage they did to the door getting it in the house. If your your looking to buy an appliance look elsewhere. read more

Rude customer service staff who answer the phone when dealing with you if you come into the store. Its a waste of time choosing your supplies and picking up on a different date as the order is not prepared, despite reassurances that it would be. False promises of calling you back - they don't. Disappointed in Lowes in all honesty - they need better trained and courteous staff. read more

I used to love this store. But with time the service quality went down to drain. In last few months I had three issues with web orders. First, I wanted to order bird netting. On-line inventory showed 5 in stock, I went to pick it up - website is wrong, they have none. Next time I wanted to order a garden bench - same thing: website shows 7, none in reality. The associate at the store told me that they are all defective which I found hard to believe. Last time I ordered 15 bags of mini marbles - website showed 98 in stock, I received email confirmation that my order is ready for pickup, I came to the store and after 30 min wait I was told by assistant manager that they couldn't find those. I don't understand how you can run the company without knowing what you have in stock. read more

This place gets 1 star for having stuff in stock regularly. Otherwise, it's pretty terrible. No one is knowledgeable about any of the product or even the aisle it belongs in. No one is ever working at the paint counter and it takes 20 minutes from when you page someone until they come- literally. Same goes for the wood dept. the cashiers are slooowwwww and feisty. This store manager needs to step up the game ASAP or they are going to lose more business to the Home Depot right down the street. read more

The Lowes at Dedham is the worst. Employees do not want to help customers and even say they are too busy to their manager! Their website always shows items in stock (and not just a few but double digit numbers) and when you go, there are none on the shelves FOR MONTHS. You tell the so called customer service if they can zero out the inventory so more can be ordered and they say no. I wonder who is responsible for this lost/stolen inventory ? This time I needed someone to help tie up one lousy piece of sheetrock to the top of my car ( I am a disabled 67 year old man) they told me that they don't do that due to liabilty issues. I then asked if they could cut 14 inches off of it, so then I could put it inside my SUV. N/G they can't do that either. I asked can I borrow a utility knife and cut it myeslf. Answer=NO. So I and another customer pushed it into the car and tied down the lift gate. By the time I got home the sheetrock cracked in the middle. Bye Bye Lowes read more

Convenient location, nice staff, good prices, tons of parking.

We got our blinds from here and were happy with the ordering process, install and service. We are now meeting with them about our kitchen. We are not sure yet if we will go with them or will cheap out at ikea but they are helpful and have answers to our questions. Whenever looking for something here, the staff will give you an answer and sometimes even walk you to the right aisle or item. read more

I think I came here three times within one day, with returns and exchanges each time. I was building a vanity 'area' (got the idea from YouTube) and that includes a little rewiring of the lights, and I just kept buying the wrong things for it. The good thing is that the employees were always very helpful. I guess that is all there is to say about a department store? read more