I recently stopped by this Lowe's while running errands because I needed to repot a very large hibiscus tree that had completely outgrown its container. I had already done my homework--comparing Amazon prices versus local options--and even though this location isn't the closest to me, the timing worked out perfectly, and I'm really glad I made the trip. First off, parking was easy, and the store was super clean and well organized. I entered through the garden center and immediately found a great selection of pots--both ceramic and the lighter-weight composite materials. I ended up finding an excellent deal on a self-watering pot that had everything I needed, including the right diameter and depth for my plant. It was exactly what I was looking for, and the price was even better than expected. Bonus moment: while browsing, I spotted a gorgeous starter plant of pansies and decided to give them a try. When I lived in the San Francisco Bay Area, we could never grow pansies successfully because we didn't get a hard frost--so I'm excited to see how they do here. The price was right, and it felt like a fun little gardening experiment. Another win was using the Lowe's mobile app before heading to the store. I searched for the pots, plants, and even a bleach drop-in toilet cleaner I needed. After Amazon delayed my order for more than three weeks, I canceled it and checked locally--and Lowe's had the product in stock at a great price. The app gave me confidence that the items were available before I made the drive, which saved time and frustration. Highly recommend using it if you value efficiency. I also want to give a quick shout-out to the facilities: The restroom was exceptionally clean, odor-free, and well stocked. They had plenty of stalls, a large hand-washing area, a HEPA-style air dryer, and even toilet seat covers--which, in my experience, you don't always see consistently. It's clear that hygiene and customer comfort are taken seriously here. Checkout was quick and friendly. I used the garden center register, which tends to have fewer customers, and since I parked nearby, it made getting in and out incredibly easy. Bottom line: Great selection, good value, clean store, and efficient service. If you plan ahead and use the app, this Lowe's makes shopping simple and stress-free. I found exactly what I needed--and even discovered a few unexpected bonuses along the way. read more

Staff is very friendly here. I needed help finding specific stuff. A short guy helped me out. In the gardening section theres a lady who i couldn't understand a word she said. But she was super friendly and helpful when i turned up with a bucket that didnt have a sticker on it. They keep it clean here. read more

This is now the second time I've come into this specific store and NOT A SINGLE CASH REGISTER IS OPEN. Nope they expect you, the Customer, to work for them for free. I even called ahead to ensure that there was a cash register open. First I verified it was the Steele Creek location. The lady said no, it was on South Tryon. I told her the Steele Creek location Lowes IS on S. Tryon. She said they do not call the store that. Um, ok. But this side of town is Steele Creek and it's the only Lowes in Steele Creek. Anyway, I came in 1.5 hrs after calling ahead to make sure they had a cash register open. I picked up several things. I found a guy in an aisle and asked if they had horticultural charcoal for container gardening. He looked it up on his computer, and no they do not. I asked if they had rock for container gardening and yes they do and he walked me to it. About $6.50 for a small container. Next I picked up some red mulch and put it in my cart. I put in 2 bags when a guy walked up and asked if I needed help and I gladly accepted help on the other 2 bags being put into my cart. Here is where things go seriously awry : I go to the front to pay. I pass 3 employees shooting the breeze with each other in a group, and NOT A SINGLE CASH REGISTER IS OPEN. I asked a girl standing at the self scan location that was WATCHING CUSTOMERS SCAN THEIR OWN ITEMS AS IF THEY WORKED THERE if there were any cash registers open. She looked at me like I was nuts to think there would be such a thing and shook her head no. So then I go back to the group of employees standing around chatting... and the group has now grown to 4 employees shooting the breeze chatting away. I asked if there was a Manager around. Low and behold one of them is a Manager. I said that I even called ahead to make sure there was a cash register open so that I wouldn't waste my time and someone said there was a register open. I told them I'm going to stop coming there if there isn't a cash register open. He said the only register open is in the RETURNS AREA. They could ring me up there. I went there, but this area is not designed for carts. It is a roped area for people to navigate up to the counter standing in line behind each other. There was a guy already there returning something so I put my cart beside the counter and waited outside of the roped area. They are obviously trying to discourage people from using this area to check out since it is not designed for carts. Once it was my turn, I asked the lady if they are ever planning to have anyone at a cash register again and she said she didn't think so. I told her that I'm going to start shopping somewhere else then. This is absolutely ridiculous. Not a single person on a cash register. To anyone needing hardware supplies : Go To Blackhawk Hardware. I was there just 2 days ago. Not only did they have plenty of staff to help you in the aisles, they had PEOPLE AT CASH REGISTERS EVERYWHERE !!! Every entrance had people at cash registers. They even have fresh popped popcorn for their Customers for free ! This is the way a proper hardware store should be run. Bye Bye Lowes ! read more

I came in to do a return, there was plenty of parking spots available. Super easy to make the return since I had my receipt. It took about 2 minutes if not less than that. Everyone working behind was polite and the cashier greeted me as well. Something not many people do. The location it's super convenient and their hours operation are ideal. read more

Lowe's Home Improvement - Main entrance - Hardware Stores Near Me - Charlotte, North Carolina

Went to Lowe's for some wire cutters and was immediately greeted by a lady at the customer service desk. She was very sweet and pointed me to the aisle I needed to go to find them. Although I was in the right area I had trouble narrowing down exactly which one to consider buying. That's when Ashley came by and I received immaculate assistance from him! He showed me the proper size I needed for the job at hand, as well as a pack of filers I didn't initially consider. Overall a quick trip, but very helpful and I will buy from this location again! read more

I went in looking for a floor protector. I found a rubber mat that I wanted but the person who worked in the flooring department was busy. A rep by James was walking by and spoke to me. I asked him if he could help me.. he told me he doesn't work in that department but he would try and see what he can do. I showed him the mat I wanted. James asked flooring guy what to do and took on the challenge of cutting the mat for me. I must say I had the best experience at Lowe's!! James was exceptional..and that's an understatement. He kept me entertained...had me laughing the whole time we went on this journey of trying to cut a rubber mat with no scissors and a dull blade. James has an amazing personality and beautiful soul. if you go to Lowe's and are in the homes and garden section.. make sure you stop by and say hi to him. i promise you he will make you smile. read more

Worst place to do a curbside pickup.. I called and they automatically put me on hold. Didn't said hold or hi. I called twice and both times same thing. I finally walk in to pick up my order. There's a line of returns and pickup wrapped around the corner. No clear directions on where or what we should do. There's two people working behind the counter. Finally it got to me. And one of the clerk just walk off. Didn't bother to help the last customer. Melody who helped me was so unfriendly. Like you're forcing her to be there. Asking her to put my stuffs in a bag seem like I'm forcing her to give me all her money. Never again read more

Needed shelf pins Dreaded having to look down all aisles for right size Cameron took charge of finding me the right ones based on sample I brought with me Great job its why we shop here my wife and I read more

Lowe's Home Improvement - Shelf pins I need - Hardware Stores Near Me - Charlotte, North Carolina

Another day, another home improvement store. This time, I needed some of the plastic sheeting for covering windows in the winter time. It took me a bit to find it, only because I refused at least three very friendly offers of help from the folks working here. I just really like wandering the aisles and pretending that there is actually something I can do here without slicing my thumb open or suchlike. Prices are good. I don't know if they're any better or worse than Home Depot, but they certainly have a better selection than Wal-Mart though if Wal-Mart sells it, it's probably cheaper there. read more

Lowe's Home Improvement - Lowe's - Hardware Stores Near Me - Charlotte, North Carolina

See all

I have been trying to have flowers delivered. But seem to be running into an issue with having that done. When I was talking to the store telling them what I wanted to do, I was placed on hold the first call I made because they were unable to transfer my call to the service desk. When I called back in I was placed on hold hearing that's the representative talk to customer then placed on hold on hold without any response. Then the call was answered only to told that any complaints or issues needed to done on line. It is very annoying to be told that anything needs to be done online what ever happened to customer service. It's some thing that has lost its effectiveness. read more

My refrigerator had quit and I needed another one. The associates in the appliance department were very helpful. I was in and out of the store in about 45 minutes and my new refrigerator will be delivered tomorrow. They are also taking away the old one....They explained everything thoroughly..... read more

I need to return something an item and didn't have the receipt but I don't like the way that I was treated. I was in the store by Eric and vera. they should really wait to the customer is goBre before they start talking about them read more

Worth the trip for the people watching alone. I just witnessed an old Italian man possibly put a hit out on a guy in the door section over the employee asking if he was ready to check out. Beware of ex mob bosses shopping here. Employee handled the situation very well. read more

Inventory system absolutely sucks. Was having flooding from the gutters into my garage. McMullen Creek location was out of stock of the corrugated pipe I need to channel the gutter water away from my house. I looked online and it said the S. Tryon St location had 25 units in stock. I drive 20 mins to the store only to find there were no units in stock. An employee in that department confirmed that they were out of stock after refusing to look. Then he went on the website and updated the website to confirm they were in fact out of stock. His words, "I did you a favor and updated the website for you." Are you kidding?? I'm never coming back to this dysfunctional store! Do your job and keep the inventory updated on the website. read more

Not a good visit to this Lowe's today. Maybe it was me, but I just couldn't find anything I wanted today. When I asked an employee where I could find an item, he was very specific. I did end up spending $100 after it was all said an done. The store seemed packed with seasonal items which made it seem disorganized to me. Like I said it could have just been me in an Uber OCD mode. I couldn't wait to leave the store. read more

If you can avoid it, never use Lowes. The ship out the returned broken items when you place an online order. The customer service is terrible in every store. Just bad management. read more

Today I see that the screen on my storm door has come loose, so I call Lowes again to see how to go about having this fixed since I purchased from Lowes and had a Lowes installation person install my door. I get Tiffany on the line and she's all about telling me what she CAN'T do, what she CAN'T see in her system (because I made the purchase "in store"... ok?) and how she CAN'T help me. Awesome customer service there Lowes... NOT!! GGRRRRRR. Just another reason for me to HATE Lowes and avoid them and their products! Notice how I started with 3 stars and have now ground down to 1... way to go! read more

If want to shop at a business that has staff but no cashiers and you check your own self out this is the place for you! also don't bring cash because usually they only take credit cards. Do be prepared to wait on an associate for the military discount which takes longer than finding your own items read more

I was so pleased with the service I received from Jorge. He went above and beyond to help me find the item I was looking for. Impressive customer service! read more

This place is TERRIBLE. Ordered online and have spent two months trying to find out where my order is. Each time I hold 10-20 minutes.. only to hear the same thing...It's being processed and we will call you shortly...then crickets for few more weeks til I call. Lowe's has gotten so bad... read more

I don't know what's up with this place. I try to support a NC company, but every time I come here, everyone looks freaking miserable. It's always understaffed, garden center has been closed when it should be open (aka, 9:30 in a Saturday morn). I will drive twice as far to go to Home Depot in Rivergate which runs like a well oiled machine and everyone is pleasant. My guess is management and employee pool makes the difference. read more

honestly a very bad place to work at good benifits but some of the emp don't do their work like the indoor garden women

Worst experience ever. I have been trying to get my mothers door replaced since the first week of March. After several calls and waiting for 10-15 minutes to speak to an actual person, I was just able to pay for the installation last week. 30 days! So after all that, the installer shows up at my mothers house yesterday drunk, refused to install the door, returned all the materials to the store and refunded me my money without ever talking to me! Tried calling the store today and once again no one knows anything about my moms order. Tried calling Customer Service number off the website and waited on hold for 23 minutes before giving up and hanging up. Just to be clear, I am doing all I can to give Lowe's $1200 and they're doing all they can to let me know they don't want it! Now I have to start all over with Home Depot and my mom can't stop crying. Unbelievable!! read more

Another prime example of how not to keep customers here at Lowe's Home Improvement on S. Tryon.... I went in to get a quart of paint for some touch ups and there was one person ahead of us, plus the ONLY paint associate was on a call. When Glenda was finally available to help, I told her what was needed: 1 quart Sherwin Williams exterior paint. She walked oh-so-slowly to check stock. She walked back just as slowly to report that she didn't have it in the less expensive option, and asked if I would like the more expensive formula? Having no choice, I agreed, because honestly I had already invested about 10 minutes of my life waiting to get help. She slowly walked away again to get the product. And then strolled back at a leisurely pace to tell me --you guessed it! They didn't have that one in stock either! What?!! Glenda you literally just told me it was the ONLY one in stock. I swear this woman gets a kick out of being as slow and unhelpful as possible. I'm headed to an actual Sherwin Williams store. And after this frustrating experience, there's no where to go but up. read more

Lowe's Home Improvement - Paint Dept - Hardware Stores Near Me - Charlotte, North Carolina

We had new vinyl flooring put in a laundry room and half bath. The communication between Lowe's and Service Pros, who does their installation is very poor. The house is vacant and under contract. We did not get over to see the floors until several days after installation. We came in to find a hole where the toilet was and the toilet in the garage. There was also no threshold between the laundry room and den. Apparently it was our responsibility to purchase a new wax ring for the toilet and a threshold. No one bothered to tell us that. So this was the state the house was in for the home inspection. I'm very disappointed and will not use Lowe's again. read more

Although I have spent my Spring and early Summer doing nothing but landscaping and gardening, I have only been in this Lowes 2-3 times this year. I went one time in recent weeks since I had to be in the area for other business and I had only a couple items to pick up. When I entered the outdoor garden section there was no cashier in site. I headed to the back section where they have what I needed (Paver sand and square bricks). Once in the back of the area I noticed 2 employees talking while another drove a forklift. I stopped and waited while the driver maneuvered and the other two staffers watched him. They were engaged in conversation but I did not interrupt as it could easily have been about work, I could not hear. Once the walkway was clear I walked over to the bricks. It was curious that no one ever approached me while I shopped and loaded bricks onto my cart but I guess they didn't. Once I had everything that I needed I steered the cart to the front of the garden section and paid for my purchase. I left the store with no offer of assistance and once at my car loaded all of the sand and bricks into my car and left. I have been to other home improvement stores and even been to other Lowe's stores but this one is the close to my home. If you are in need of something that you cannot find elsewhere then this may be the place for you. If however, you are looking for service, try another store. read more

I have written several bad reviews about the service at this particular Lowe's. I have been driving to SC for years. Today I came in after work to return some items and walking through I ask a worker (Walton) for help. I can't believe how he went out of his way to help me. Even after loading my car he noticed some defective borders and walked back in and exchanged them. Hopefully things have changed and I will be back tomorrow to buy some plants. read more

I used to work for both Lowe's corporate and store side (as both an employee and a merchandiser) so I thought I've seen it all. I have lived about 14 places up the Interstate 77 corridor and have personally shopped at least 8 Lowe's in Charlotte (Mooresville, Huntersville, Troutman, Denver, Northlake, University, Uptown, and now South Tryon). I'm loyal to Lowe's. They were my first credit card in 1994 out of college. I have to say my experience at South Tryon last night at 8:30 was the worst. I had a flame sensor (thermocouple) go out in a propane heater last night. A similar part came up at Lowe's in Google Search. I go to their website and the part looks like it would match. The Lowe's app says it's in stock down the road. So I take the part in and as I approach Aisle 26 (where the website said it would be), I see nothing but lawn and garden flower pots. I take my phone to the guy in that department with my part and I literally don't even finish my sentence, "Nope, we don't have that." I showed him my phone and explained not once have you guys been out of a part that says in stock on the phone app. "Well, you have the wrong location." Look dumbass, see "Southwest Charlotte" at the top of the screen? That's the store YOU work at. "Nope sorry, don't have the part." Mr Lawn and Garden knows thermocouples now. So, confident that damn part is in the store I head over to electric. There's an old guy tinkering with some bins and I dread asking this guy for help even though this is his aisle. I show him the part, he immediately takes me to a bin (good start). He picks up a part that I can see 4 feet away is nowhere close to the part I just handed him. I let him have a conversation with himself while I go 3 feet up the aisle. Guess what? At least 10 of these EXACT match thermocouple parts running up the shelving. $18 and I'm out! I agree with another review... this store is understaffed, clueless and every one looks miserable waiting for 9pm. I recommend a few extra minutes to go to the Home Depot on South Blvd if you have actual questions that need a professional answer. read more

Walked in on Monday night to pay for the installation on a new storm door literally 20 minutes after speaking to the guy on the phone...get here and no one in the building can print an order form so I can take it to the register and pay. After waiting 15 minutes at the install desk with no help arriving I decided to try the customer service desk. Lovely little lady behind the desk tells me she can't help and doesn't know what I want her to do about trying to find someone to help me. I guess the "customer service" part of her job was really difficult to understand. Doesn't really seem like there's a point in staying open past 6pm if all of the people that actually want to work leave at 6. read more

It's not often I order items online to pickup at a store, but I was in a hurry and thought it would be quicker. Was I wrong! The line is the same for returns and online pickups, and only one associate was behind the counter with at least 7 customers waiting. Meanwhile, just a few feet away there was an employee standing at the entrance greeting customers.... well, not really. She was mostly just playing around on her cell phone. Even when she saw the backup, she just continued standing around. Finally, help was received from another employee. Anyways, 20 minutes later and I'm still waiting. read more

The group they outsourced to for my moms kitchen has disappeared in the wind and it is sitting here unfinished. Lots of promises, payments made, and no results. The cabinets were crocked and had to be redone, the countertops couldnt be leveled properly, the tiles we not even and are chipped, there are holes in the wall and no plumber to speak of. This is 3 months of expensive ridiculousness! read more

See all

My "go to" spot when I need something repaired in the house, or dreaming of a upgrade I actually can perform myself. Notwithstanding that I believe that I am quite handy myself, they have been able to suggest and on some occasions, teach this old dog new skills in home improvements, which was greatly appreciated. read more

I wanted Lowes to install tile and bull nose. They sent Service Pros in to install in October. They did such a bad job, sent another guy in from service pros to fix his mistakes. He told lowes that he replaced 30% of the bull nose. He replaced 3 tiles. The bull nose is falling off the wall. The tile is crooked, there is hairline fractures in one of the tiles. They were supposed to acid wash the tile when they were finished. It still has a chalky residue on it. They did not clean up after themselves. Needless to say I am not happy with the outcome and I keep getting the run around from Lowe's. read more

See all

This was a quick trip for me, I just needed to have a key made. I won't lie I'm not a frequent hardware store shopping....only for the occasional spare key or a gift card for my dad who is obsessed with fixing things....you will rarely find me in here! However, that being said this was a very nice trip! The service was fast, the associate who made my key asked about my day and was very informative. Overall the place looked clean, the associates were helpful and I was out with my new key in no time! read more

LOWE'S is LOWE'S if you ask me. I don't do Home Improvments or yard work etc.. so I only go to LOWE's for certain things. Welp... they have it. So, can't really complain. They have the BEST specials on Charcol (Kingsford, Matchlight) 2 17.5 bags for the price of 1. around 10 bucks or so. Can't beat that. read more

Curbside pickup SUCKS! I have been waited nearly an hour after clicking I am here on the app. These people needs to know someone is waiting here for curbside pickup. The store management needs to be changed because the store is lacking of service. read more

Terrible service!!!!order a grill was supposed to be here before Father's Day now telling me it will arrive next week .Customer service is terrible won't pick up the phone and when they do it's only to put you on hold and then hang up on you(won't even let me explain my situation just transferred me to another line that will not answer. read more

I typically choose to wander around to find what I'm looking for, so I can't say much about the staff aside from the generally nice cashiers; but it's frustrating to me to see how they set some of their lumber over two steel beams and it's completely warped. Unless I'm trying to make a half pipe, that's just more time I have to spend searching for a useable piece of wood. read more

I shop at Lowe's a lot and love their friendly and knowledgeable staff. Yesterday a guy named Trey took extra time to give me expert help in the lighting department. read more

Terrible!!! We ordered some carpets once the finally arrived 3 months later and they came to instal it was the wrong carpets. They told us they would instal the carpets and then come and put the correct once in once they arrived. Now they are avoiding our calls!! read more