the lowes on PEACHTREE INDUSTRIAL CHAMBLEE ga has the worst customer service. the dryer we ordered online says delivered but we have not received it yet and was told by the 1800 number to speak directly to a manager at the store itself but when called 11 times and asked to speak to the manager they would transfer me and you could then hear the phone being picked up and hung up then the last guy i spoke to i told him for some reason the phone is being hung up once picked up and HE stated yelling at ME. If I could give them 0 stars I would. I wont recommend them to anyone. GO TO HOME DEPOT!! Never had a problem there. read more

bought a dishwasher and paid for installation. 6 weeks later it is still sitting in my garage waiting to be installed. Horrible customer service. I asked for an apology and wold have let it go but they would not step up to the plate but instead made excuses for the installer who was caught lying twice... read more

As a big-box store chain location you can be assured that they have whatever you are looking for, in a dozen different sizes, colors and shapes - and they have more than twice the number that you need. For that, and the convenience of being in my neighborhood, I have given one more star than actually deserved. I am NOT. OKAY. with being treated like an idiot. Yes, I have boobs. I am a girl. These two facts do not preempt me from have a brain, or the requisite knowledge and ability to fix anything in my house on my own. Many women come to a marriage with furniture or dishes - I came with power tools and an extension ladder. I am SICK. AND. TIRED. of the staff in this store talking down to me, making snarky or derogatory comments towards me, or simply ignoring me or flat out refusing to help me WHEN I GOT OUT OF MY WAY TO ASK FOR IT. There are at least half a dozen examples of their outrageous customer DIS-service, but I'm going to leave you with just two: Example one: in the the tile department, I needed a small amount of grout in a similar color to patch a few gaps in my bathroom tile where the contractor who flipped my house had overlooked. I don't need a lesson on how to grout. I don't need a suggestion on who to call to do it for me. I'm not afraid of getting messy - I'm going to put some grout on my finger, push it into the gaps, and smooth it over. Poof! Done. I found the giant bags of it, but I needed someone to tell me where to find the smaller amounts of it. I really didn't need some know-it-all to tell me that I need to rip up the whole bathroom because there was already going to be water damage because of the leaks. I mean, seriously? I moved in the night before. The shower had never been used. Not once. Either you're an over-reacting head-case or a jerk trying to rip-off some unsuspecting person. Seriously. I didn't ask for your opinion. I asked where the smaller amounts of grout where. When I politely cut you off, in an attempt to help you save your breath, do NOT shrug your shoulders, mutter "whatever" and walk away from me. Example two: in the blinds department, I needed to buy two more sets of blinds to match the ones I'd bought only a month before to go into my two other windows of the same size. I'd found what I needed, but they are the biggest (and I'll have you know, the most expensive) blinds you sell and they are up too high for a little girl like me. So, I go up to the woman in the department (who was in the processes of helping someone else), I politely interrupt and ask if I might get some help when she's through. To which this employee looks me square in the eyes and says, "I am busy helping someone ELSE right now." Riiiiiiiiight. I can see that. So I smile and say, "That's fine. I can wait." She huffs off - I guess she was attempting to blow me off, but she gets on her telephone and pages someone else to come help me. Fine. Totally fine. And five minutes later TWO people show up! Awesome. We manage to get down these two sets of six-foot-long, solid wood blinds... and they start to walk away. Ok. I am all about doing stuff myself. But seriously? There are two big men here and you're going to let the five-foot-two chick literally DRAG these boxes to the front?! After visibly struggling for several feet on my own, one of the two associates does eventually come to me rescue and he drags the boxes to the cashier and outside the front door. Wow. In the end, what it boils down to is this: it's a huge store with LITERALLY everything I will ever need for my house. But I also have to keep in mind that it's full of venom-spitting, woman-hating, snark-monsters. Buyer beware. Literally. read more

Every time I come here I wish I had driven the extra 15 minutes to Home Depot. The service here is always terrible. Today, they have way too few workers. I went to the self checkout line and 3 of the 4 machines were down. No one is helping load pine straw. read more

Don't bother to call ahead and make sure they have something because they'll say they do, you'll spend 20 minutes in traffic getting there, and after asking four people, they all say they don't have it. And they don't care one bit. read more

TERRIBLE! Do not go to this Lowe's if you want something done, do not go to Lowe's! The following reasons are below: 1) We waited for about 30 mins for someone to come help us in the carpet department. There was only one person in that department and it was obvious he had no interest in helping us. 2) We paid for someone to come measure our house to install carpeting and "Mike" said he was unble to come in the morning since he lives in Conyers and he could only come between 11 am - 2 pm. Really? Some of us have to work full days and cannot be available during that time. I scheduled my day around that so I could be home and he decided to call my husband 45 mins before the appointment to say he is unable to come due to "allergies." 3) I called to get a refund and was transferred to multilple departments and placed on hold. Once I got to customer service the lady said "I do not even know which screen to go to." Mind you, she worked in CUSTOMER SERVICE which is in charge of refunds. 4) The WORST of all! When we were in the store check-out, the lady who was checking us out kept cleaning her teeth with her nails and eating the residue!! Right infront of us! I almost vomitted and did not want to give her my credit card. AWFUL CUSTOMER SERVICE! Go to HOME DEPOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Carpet department is a disaster. Had to press button to get help. The lowes employee was rude and put out that we were bothering him! They said we would have someone come to our house Tuesday 3/29/16 2 weeks later a "installer" called us. Told them we already had carpet installed. PATHETIC read more

This Lowe's is about 2.5 miles from us and we usually run to it in a pinch. Yes, we're loyal Lowe's customers over Home Depot any day of the week but this Lowe's customer service has hit rock bottom. We've been going to it for about 4 years now and on Saturdays you will only find 2 cashiers checking people and the lines are all backed up. The self check out lanes suck too b/c they aren't efficient or effective. Needless to say the best time to go to this one is about an hour before closing during the week OR just go to the Sandy Springs Lowe's which is the complete opposite. We live between both fortunately. Any boy, it's like night and day. People there are cheerful, always available to help and there's always a ton of people working there. read more

If I could give this store zero stars, I would. I went here after I got treated like a dumb broad at Home Depot. I needed a seats and springs set for a 2 handle faucet. I could only find sets for single handle. I rang the bell for an employee to come help me. He gave me one set that I had already picked up that was for single handle. He told me single and double were different. He then proceeds to show me 4 additional sets, all for single handles. I tell him "I need one for double handle!". He tells me to buy all 4 and bring back the ones I don't need. I tell him "they are all for single handle!". He then hands me a contractor pack of FIFTY and tells me to buy them (they were also for single handle) at which point, I lose my mind and tell him that Lowe's and Home Depot are killing me with this damn faucet business and that I'll find some mom and pop shop that will actually freaking help me! OMG. I was so furious. Tomorrow, I'm going to an Ace hardware where maybe they will be able to help me which will be a welcome change and I will stop having a leaky faucet. And hopefully my next review of a hardware store will be positive. read more

Didn't think I needed to bother with yelp reviews for Lowe's, but I will think again next time. I got some paint for a place I just moved in and they gave me the wrong shade here. I had to drive back across the city to return the paint only to find that the paint's computer system was down. The manager called the other store to see if the computer was working, which was nice. Now to drive back across the city during rush hour on a Friday... read more

We purchased all of our home's appliances from Lowe's. Our contractor picked up all but the washer & dryer. The delivery service window was from 11:00 - 3:00 yet nothing was delivered and no phone call received. When I spoke with Manny, a store manager, he was less than mildly concerned not trying to compensate or amend the situation at all. Will NOT shop Lowe's again! read more

No stars for this Lowe's at the costumer service desk, the assistant manager Sahid had me waiting over 56 minutes for an online order that was ready to be picked up only to forget about me. These people are good to point fingers at each other putting blame on other coworkers. No one will say it's their fault. No wonder they will be closing soon. Miss Kia at the costumer service desk was the only one helpful who went out of her way to get my order since they forgot about me in the back, Sahid? Nowhere to be found.... sad,sad. read more

We just bought a dishwasher and when we got home we could see the dishwasher was used before. It had water inside and some scratches . The costumer service was fast to return it but they seemed like they don't care . We waste time purchasing, taking home and opening to come back to the store and be treated without any consideration. read more

Customer service is a mad house. They have more customers at customer service then the check out lines. Be prepared to wait here at this store. read more

Don't ever buy anything that needs to be delivered from this store. It took me three attempts and much stress to finally get my water heater delivered. They forgot it the first time - just sent the plumbers tape and a hose. The second time they told me they would deliver at a certain time and then changed the time on me at the last minute. The third time they were almost two hours late - with no phone call. I called and complained - told them to come back later as I had to be somewhere - after sitting around for four hours waiting for them - and then they were 45 mins late again. I called the store and complained - they said they would get back to me - and of course they never did. Will never purchase from them again. read more

Horrible customer service. Self check out stinks. It is a complete vacuum as scanners do not scan and if they do, they fail and always lock up. Most hardware here has been pilfered and the contents or count in the packaging are often short... if you can ever find anything. The lumber is very low quality and "picked over" so it is pure luck to find even one stick that is not bowed, split, checked, or warped. The employees here are better at hiding than providing any product knowlege. I have much better luck with both products and customer service at the home depot on tilly mill rd. The only good I could find in this Lowes is a product locater store map on my smart phone. It beats searching for one of the hiding employees who might not know anyway. read more

I rarely give one stars, but Lowe's of Chamblee deserves one star. As an Atlanta native, it's probably blasphemy that I walked into a Lowe's in the first place, but they had what I wanted on sale. Their horrible web site showed limited quantity, so I called and verified they had the item I was looking for in stock. I drove up and there and, lo and behold, not only did they not have it in stock, but they hadn't had any for weeks. When I relayed the information I was given over the phone, I was given an apathetic response from an equally apathetic associate. I can't say I'll never shop at Lowe's again, but Home Depot or Ace will get my business before Lowe's will. read more

Eh, I think TR works for Lowes, really. I've never seen this customer service that he's talking about there at all. It's not really a better value than Home Depot, either. Some items are going to be cheaper, but for the most part, they are the same. If you look at it from a Home Depot perspective, there are items that are much cheaper than at Lowes. read more

Normally the service here is pa little better, but THIS time I went in to get some keys made and ask some other questions and the staff was just ok. I was then eyed by several employees for no particular reason and no one said anything, I said hello and they just kept on walking I thought that was somewhat rude. Then after I made a purchase I was sitting on a swing outside (waiting for my car to be repaired at a nearby Discount Tire) as a Lowe's employee walked behind me and proceeded to make a snarky comment under his breath about how people by them (the swing) and take them home. Just overall rude experience. There are other places for me to spend my money...Home Depot here I come. read more

This Lowes location is notorious for weak management. They are understaffed and very few employees know what they are talking about. I have met a few who are very competent (like Richard in the plumbing department who is amazing) but most are completely clueless. I tried to buy a dishwasher this past weekend and I asked the sales person about one of the features. He said "I have no clue what that does". Ok...that's slightly better than the guys that ramble on and act like they know the answer to your question. It's ok to admit when you don't know but you really should know if you are working in that department. I feel like I am annoying these people when I want to buy something here and it's driving me to spend my money elsewhere. Good luck if you want to call or buy something in millworks. You would have better luck winning the lottery. We bought a gift card last weekend and it took the lady almost twenty minutes to ring it up. Wow! I just went to Best Buy to buy our washer and microwave because I can't deal with some of these people at Lowes. It was painless and the sales guy was easy to work with. I have about twenty more Lowes stories but not enough space...ok one more....I bought a $13k kitchen remodel from them and they screwed-up the whole job and put faulty (and very dangerous) wiring in my walls. They actually had to take my cabinets back down and cut open the brand new drywall. This store is a disaster and it starts with the managers. It's been like this for ten years so I won't hold my breath and hope they get better. Update - The buying experience at Best Buy was great but their third party sub-contractor installers "XPO Last Mile and A&D Delivery " botched the installation. It seems that incompetence is commonplace in this industry not just at Lowes. read more

I have to give this store a 5 star review because i have never had such an awesome experience with one sales person ever!!!!! Steve Valley helped me when no one was helping me and on top of it all he was informative, helpful, and sincerely interested in my needs as a customer. He helped me with closet design- he helped me with a lot of information and great customer service!!!! My new favorite color is blue- kicking orange to the curb! THANKS LOWES CHAMBLEE read more

I shopped at this Lowes location often since it is very close to my workplace. Everyone here were helpful pointing me the right direction. There was one particular employee, Jade, went out of her way to help me. She not only told me where the items was located but also showed me if those were the items that I need. She was extremely friendly and knowledgeable. read more

My annual trip to buy Spring plants, which should have taken 20 minutes, took an hour-and-a-half. There was NO organization to the placement of the plants. For example: red vincas were in one place, pink ones were across the store on a top shelf, and I thought I'd NEVER find the white ones. It was the same with petunias, hostas and everything else. Multi-level carts full of plants to be unloaded and stocked blocked the aisles everytime I turned around. Then there was ONE checkout line open, for the 20 or so customers and their carts who stood around, blocking traffic with nowhere to go. I left with only a fraction of the plants I usually buy. I won't be back. read more

Today's visit deserves a 2. We were looking for something. Got ignored by two employees and then we asked the lady at the register if she could help. She called someone and we waited there. Turns out I guess after 5 min of waiting the guy in that area told us that he didn't remember if thr item we needed was there.... but it would be in a certain spot. Low and behold not there. It would have been nice if we were told from the get go... instead of waiting 15 min to find out no.. read more

Looking for solid surface countertops? Skip Lowe's. The color samples are on the wall, so you can't see them in the light. When I asked the salesman if he could take them out, he told me that they were not supposed to come out and was quite unhelpful and complained about "the attitude." Spend your money where they have decent customer service -- go to Old Castle Surfaces. read more

If I could give them less than zero I would!!! If you want a view of what the culture of under-achievement looks like this store will give you the best seats in the house. They are lazy, and have zero drive. They take the cake in the rudeness department! I came in at 2 on 6/25 and at 2:50 I had not received help with carpet. In the interim I was given help by people who responded 'a little' or 'kinda' when I asked if they new anything about carpet. I'm about to purchase carpet for my entire home. Why would I accept help from someone with no knowledge of the products. Eventually I was turned over to rude Don. What a waste of time! Shame on you Barry for not making time to talk to me at customer service. Shame on you Lowes for hiring these incompetent people! read more

Lowe's in Chamblee is AWFUL. I got a message today from a Lowe's associate asking if I wanted to order my custom window (which my AMX was charged over $800 for on May 20th when I actually DID order the window - or at least I thought I did) After spending over 10 minutes on the phone and being transferred TWICE to appliances I finally got to Hank in Miillwork. Hank is a pleasant enough fellow and did tell me there was a price difference in the window however NEVER said that the window would not be ordered because of the price difference which we agreed to on the phone. It's all about the details Lowe's. I am brining my $800+ receipt back for a refund. I'll order from someone else, And, BTW, others are right about customer service. I was looking at stoves the other day at Lowe's (buying all new stuff, Lowe's, and you just lost THAT business). There were 2 associates in appliances chatting it up with each other - not one of them even looked in my direction. Does single white female now translate into "don't bother helping"? Guess what...my CC works just as well as other people's and I guess will work in another retail outlet. read more

Save yourself the trouble and go to one of the Home Depots that are just a little further down the road in either direction. This Lowe's gives terrible customer service. Do not expect to find much assistance in the store at this Lowe's. I was looking for appliances and stood in the appliances section waiting for about 20-30 minutes, hearing multiple calls over the intercom for an associate to report to appliances. No apologies were offered once the associate finally came. Do not expect to be able to get to a person on the phone by calling this store either, as choosing most of the options will "transfer" you and it will ring and ring until you get sent back to the main menu again. If you buy an appliance and schedule a delivery, note that any request for time of day is just a request. They will not let you know what your delivery window is until after 7pm the night before your scheduled delivery date. They will not let you change it because the "route has already been set" so if you can't support that delivery window then they will make you reschedule and you will end up in the same situation again. Two different delivery attempts resulted in the driver being more than almost 2 hours behind the scheduled delivery window with no courtesy call to let me know they were running late. Both times I had to initiate the call an hour after my scheduled delivery window to find out the status. If they had simply called me within my delivery window to let me know they were running late I would have been ok, but BOTH times they failed to notify me. Since the delivery people are 3rd party, Lowe's will play the blame game and blame "JB Hunt" and tell you there is nothing they can do. Hope nobody else has to deal with the headache that I did with this Lowe's store. read more

Haven't been to this store in a while..... nice to see nothing has changed...still !!! crap service same poor management.......... not helpful... s... l... o...w ......how they they stay in business...is beyond me...If you screw up an order say your sorry take off !0% and don't make the customer go back and look for it !!!!!!!!!!!!!!!!!!!!! read more

I love this Lowe's because I can always find a few variations of whatever it is that I'm looking for. The customer service is consistently good and very helpful. One stop shop and less traffic than Buckhead location. read more

This review is for the garden center part of Lowes. I have been trying for a couple of weeks to buy plants from my garden. At Home Depot there is no service at all - pick your own plants. At places like Pike, they are so busy and don't have time to talk with you. When I walked into Lowe's Garden Center i was greeted by an associate called Bill. Bill really knows plants and he has a true passion for gardening. He walked me through the nursery, and showed me the kinds of plants I was interested in. He told me a lot about the plants, what environments suit them, how to care with them. He also talked fondly about how had been caring for the plants in the nursery, and picked out the best pieces for me. He shared stories of his own garden and his mother's garden. He told me when other plants would be coming in based on the seasonal schedule It was a true learning experience and he really helped me find some fantastic pieces to add to our garden. A+++ read more

Tell me how a hardware store does not carry a fully stocked line of drop cloths for painting. I went here recently to purchase one and the shelves were bare ..Is there a run on drop cloths for the pending apocalypse? They don't even carry 12oz canvas drop cloths at all. And the ones I would have purchased in their place were out of stock. I mean seriously, that's like Burger King running out of burgers. Not to mention, this Lowes appeared seriously understaffed. With less than knowledgeable employees on hand. Go to Sherwin Williams up the road for your painting needs. read more

Great location. Price match guarantee.

Most awful cashier, floor people, and manager was nice but couldn't control his employees. He was a push over. I will never go to any Lowe's again. Home Depot, it is!!! read more

They are always short handed at this hardware store. Doesn't matter what time of day it is. I purchase pool salt on a regular basis every week. I purchased my new washer/dryer here. I purchased my decking lumber here. Every time I come in I am looking for someone to offer help or even a greeting. Disappointed in the lack of attention from the higher ups on customer dissatisfaction. read more

Nerio is the all time salesman of the year.... Or maybe best ever! Very friendly, always willing to stop and help, ALWAYS smiling, personable, and your bound to hear a fascinating story from his life travels as well! I always look for him when I am there! Always a great shopping experience there, especially with them having such a great asset on their team! If you're ever having a bad day, just go buy something at this Lowes and ask for Nerio! read more

Recently purchased a grill- total compliments to John (area manager). He was very friendly, knowledgable, and provided great service. Very very pleased with the Weber we purchased. We will be back for sure! read more

I was recently having a problem getting a pending charge released from AMX due to an order that Lowe's canceled since they did not have the item any more. After 2 days of emailing customer service and calling this store, I was finally able to speak with Eric Underwood. I am very impressed with him and the length he went to get this corrected. No one else was able to help me. These 5 stars are for Eric Underwood! He's an asset to the company read more

This Lowe's is my go to for plants, appliances when needed and most hardware. Good nursery, knowledgeable folks in hardware and electrical. New store manager and he and team are very hands on. read more

Literally sitting on the paint counter for 10 minutes before someone walked up and asked if I needed paint. That's after they announced on the intercom for someone to go to paint counter. Never apologized for the wait. I only come here because it's less than a half mile from my house. As I was typing this the clerk came back and said they're out of sherwin williams base paint until March 2018. It's December 2017!! Huh???? read more