This is the second Home improvement challenge that I have been disappointed with. My local Lowe's cannot seem to get it right. After ordering online and believing everything was accurate, I received a call from the store to confirm my order. After going over the item and specifically telling the associate which item I wanted, the installer showed up with the wrong item. When he called the day of the delivery, I asked if he would insure the correct item was being delivered. When he arrived, it was the wrong item. I tried calling my local store to which I was frustrated with the telephone tree!! When I was finally connected to a human being, explained the error, Lauryn said she would check and get back to me. That did not happen until the following day at which time I had called the corporate office and given up and accepted the wrong delivered item. When Kay returned my call from the local store to follow up we discussed what had happened. She agreed to give me a 10% mark down. This issue is very last time I will use Lowe's for my home improvements. Two debacles with large dollar value projects is two too much!! Also, I will certainly advise family and friends to be very cautious using this Lowe's store. read more

Tried to buy a piece of lumber but the saw to cut the lumber is inoperative. You would think in a store full of saws they would be creative enough to grab a table saw from stock to use until there's is fixed rather than lose sales. But no. No one is empowered or cares enough to try to help a customer. So now I have to drive 15 minutes to Home Depot. I should have gone there in the first place. But I thought I would try this place since it was close. Live and learn. read more

Terrible delivery service and missing refund! Avoid appliance shopping here. I bought a refrigerator here on June 14, and they completely failed to deliver it on June 20. Because they missed the delivery window, I cancelled the entire purchase that day. It has now been nearly a month, and I still have not received my refund. I had to file a formal dispute with my credit card just to get my money back. Absolutely terrible customer service and a complete lack of follow-through. Buy your appliances somewhere else. read more

Don't resale an item that you know is no good the box was retapped and I'm pretty sure whoever returned it probably told them it didn't work and they put it back on the shelf I had it DoorDash to me because I couldn't get there only to be disappointed my driver delivered it on time not their fault but Lowe's your team need to do better because I'm pretty sure you guys pulled the order and a blind man could have seen this wasn't right read more

Lowe's Home Improvement - Craftsman charger - Hardware Stores Near Me - Chamblee, Georgia

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Nope. Sorry, Home Depot will always be my go-to for home improvement. I placed a pickup order and silly me, thought I could just walk in and, you know, pick it up. Only after I'd stood in a long customer service line did I see the sign for pick up, and there's no actual pickup desk. There was a large cart blocking the passageway to walk around the corner where it's not obvious whatsoever what you are supposed to do, which is to scan the barcode you were provided (mine didn't work so I had to enter my phone number) then your name shows up on a screen along with whoever else is lost and waiting around for who knows what/who. Eventually a guy appeared as if from nowhere and after I explained that I already scanned my barcode asked me to do it again. But why? He accepted seeing my ID instead and released my item. If I hadn't really wanted the item I probably wouldn't come here. Also there was a man/customer screaming about something... he was not well, and while this isn't the store's fault, it seemed like he was reacting to an unhelpful employee (plausible). read more

Went in to Lowe's not expecting to purchase. Had an issue with matching wood. Audrey went on the phone and stayed with me until my problem was resolved. She gave me exceptional customer service. I would recommend Lowe's at Chamblee just because of Audrey. read more

Not only did my kitchen faucet spring a totally unexpected leak, the hand held sprayer part also had a crack in it. I came here to finally get the replacement kitchen faucet that I really wanted. I love that Lowe's really values military veterans. Being a military veteran myself, I always park in one of the veterans parking spaces right in front of the store, and I also have the veterans discount applied to all of my purchases. This Lowe's has a big free parking lot that is mostly used for its customers. All the employees I saw wore face masks. I'm not sure that staff here enforce mask wearing, but all customers that I saw in the store during this visit were wearing masks. I went to the back part of the store where they have an extremely large variety of faucets. I had been eyeballing one particular kitchen faucet since before the pandemic started, but, now, with my current faucet crapping out, I was determined to get the one I had chosen. All I had to do was find it on one of the nearby shelves. Nope, not there. Nope, not there, either. Uh oh! The inventory of the faucet I wanted was stored up high, way out of my reach, like 18 feet above the floor! I found a nearby employee who was very helpful. She asked which faucet I wanted and I showed her the floor sample. She then realized that the box with the faucet was waaaaay up high! She called for a much taller employee to assist her in getting the box down while she pushed a platform ladder into place for the other employee to use when he arrived. He arrived within 5 minutes, and got the box down for me. I thanked them for their help and went on my way. This store was clean, uncluttered and organized looking. Employees were easy to find and ask for help, and they were quick to provide assistance. Checking out was quick too! I'm so glad that this store has it together, and it's close to where I live! It took me about 30 minutes to install the faucet. Instructions were easy to follow, and I didn't have any issues. I think the kitchen faucet looks great! read more

Lowe's Home Improvement - This kitchen faucet from Lowe's was easy to install! - Hardware Stores Near Me - Chamblee, Georgia

The fat old man with a pony tail at the self checkout continuously told my girlfriend that she can do much better than me and made both of us incredibly uncomfortable. This was our first interaction and completely unprompted. read more

I live in the area so I frequent this location for various home needs from getting keys made to purchasing patio pillows. The employees are always very helpful and the store is organized. read more

Shame on you, Lowes! This store stole over $1,300.00 from my 80-year-old in-laws, and they will not refund the money. In 2021 my in-laws purchased a new kitchen range in store for delivery, and 2 weeks later, my father-in-law had a stroke. My mother-in-law had to postpone the delivery and eventually refused it. There was just too much going on, and my father-in-law's health was not good. Fast forward to 9/25/24, she updated us that she has never been refunded the money. When we learned about the run-around that Lowes had been giving her, I decided to take a crack at getting her money back. I can honestly say that never in my life have I encountered liars like the employees at this store, who are so inept at their jobs. I have spent weeks chasing them down after they have acknowledged they owe her this money. Oscar, the manager, avoids my calls and doesn't call me back. Two weeks ago, they told me "the check was in the mail," and two days ago, they said they were still waiting on a signature. My in-laws have suffered considerably because of the stroke, and they have financial restraints. The audacity of a company with profits like this to keep an elderly couple's money is absolutely disgusting. All this time, they have had to DO THE RIGHT THING.......... Shame on you, Lowes! read more

Just wow. Walked up to an employee he was texting on his phone laughing. Asked if he knew where they have shop vacuums. He said, no I've not been working here that long and went back to his phone. Found another employee she pointed to an aisle. Walked down to it. It was closed off on both sides, Nobody anywhere. Found another employee asked if he knew what was up or how long it may be closed His answer was I have no idea (who knows?) I walked out went to Costco. read more

Does the garden center staff have to use the leaf blower during business hours? Dust was flying everywhere, and I couldn't hear myself think. If I worked at Lowe's, I would use a leaf blower before the store opened. read more

It seems everyone who works at this location hates their jobs. It feels as if they are doing customers a favor by answering a simple question. Mind you, I'm not referring to a complicated question; I'm simply asking the location of an item. No wonder people prefer to go online shopping for better Prices and more selections and do not have to deal with these people with attitude problems. We are trying to support our local stores, but sometimes, it feels too frustrating. read more

Funny story... I went to Lowe's to get plywood for my new peloton bike. I needed a piece cut to fit under my bike since it's sitting on carpet and rocks slightly. I get to Lowe's and once I found someone to help me I give him the specs of how I'd like the plywood cut. He is very helpful and he attentive. I take the plywood on a cart up to the cashier and I realize after paying that it won't fit into my car. I'm standing at the cash register and I ask if I can go back to get it cut smaller. Yes, they say it's fine. I find the gentleman again. I joke with him that it won't fit in my car. He cuts it down smaller. He loads it back up on the cart and I head to my car. Another gentleman outside assists me with trying to get it into my car. Nope. It doesn't fit. I'm embarrassed now because I have to push the cart back inside and find the gentleman again. Back inside and I see him. He starts laughing and asks me what kind of car do I have. He cuts it down again and I head back outside. Yes! It fits in my car and I get home and it's a perfect size for my bike. I was pretty intimidated going into this huge warehouse to get plywood cut but I was well taken care of. Everyone was so friendly and helpful even when I kept coming back for help. read more

Lowe's Home Improvement - Getting plywood cut for my Peloton bike - Hardware Stores Near Me - Chamblee, Georgia

I go here frequently. I needed some supplies for some home craft things and I had no idea where to go in the store and everybody was super helpful when I try to ask for help. The line was short, the people at the register or friendly, or what they seem, I have no issues with this establishment and all! read more

I visited Lowe's for one thing in particular. I simply needed to have a small metal pipe cut. It was to my knowledge that they had machinery or a handsaw that they could use to cut this, but after being given the run around from 4 different associates, I realized that wasn't the case. I finally reached someone who seemed knowledgeable as to what I needed. He proceeded to tell me that they don't cut anything in store and that he had a saw I could buy that would cut it. The saw and base together was nearly $15. When I purchased and began to use it at home, I realized that the pieces that hold objects in place was NOT included in the packaging. I then had to go BACK to Lowe's to return the saw. Luckily, they returned it even though the packaging was destroyed. Overall, I'm sure Lowe's comes in handy with different homing needs, but for this visit, they dropped the ball. read more

Lowe's Home Improvement - Hardware Stores Near Me - Chamblee, Georgia

I did an online order that gave me a date for pickup. On the day of pick up no one contacted me regarding the delay. I called for 2 days trying to get updates. I spoke to a manager (not sure of name and he offered 10% off for the delay. I asked for more and he was done with me and the call and stated I had to call the 800 number. The 800 number stated they would give me only 10% off and only after I received my order, but I had to call them again to beg for it. Once the order was in the store no one contacted me. When I called the store, I was told receiving left for the day. The day after tracking showed it was delivered to them, I called in yet again. After calling in multiple times I was on hold over an hour with no help. I then called back in and spoke to Teresa who was so helpful. She asked Larry ( believe his name), stated it did not matter that it was delivered the day before, it was not unloaded and that I would get a notification when ready. Not sure if he knew I could hear him in the background. I asked her to get her manager which was David, I believe and he was able to locate my order and have it ready for my pickup. I expressed that I could have gone to a competitor if I would have known they do business like this. I was on a time constraint for my project and looks like no one other than two people cared. The young lady who ad me on hold for a long time is the one in the store who completed my order when I picked it up...mentioned my discount and never took it off. read more

Price rung up incorrect as register didn't reflect the clearance price. Manager could help at all. I live an hour from the store and they required me to come in to the store to adjust for their mistake. read more

NEVER buy any appliance from Lowe's!! I was at this store 8/27/2019 (Tues)and bought a LG dishwasher. I paid for the appliance, delivery, installation and haul away and was told the delivery was scheduled on 8/30 (Fri). I was also told the day before the delivery, the installation/delivery company would contact me. On 8/29 evening, one day before the actual delivery, I was getting worried why I have not received any call/ text about my dishwasher. I called the same store off Peachtree Industrial. The staff*** at the appliance department told me someone would call me at night since the installation/delivery would then know their schedule and delivery for the next day. Of course, no one called me. On Friday morning I called the store again. I was transferred to Appliance department but no one picked up the phone. I called the Lowe's corporate hot line and explained my situation. She called the store and managed to speak to a manager and he physically walked to the Appliance area and then found out the only unit sold to me was damaged. Seriously?? ***That meant the staff whom I spoke to on 8/29 was just basically tried to get me off the phone. Basically he did not even check on the status cos if he really did, he would know my dishwasher was a damaged one and not even picked up by the installation/delivery company. So I was told the store has reordered the dishwasher and would arrive at the store the following Wednesday. I received a call from AGS installation that same week Thursday that they could deliver and install the dishwasher the following week on 9/10 (tues). I was waiting at home on 9/10 during the time frame the company had stated but only to receive a call from them saying the installer's truck broke down. They have to reschedule the delivery and installation till a week plus later. By this time I had it enough. I was completely in distraught. What was wrong with these people???? Lowe's the evil monster here. They were so irresponsible after selling and receiving a payment from a customer and it still would be their fault to contract out the delivery/installation to a 3rd grade company. I was so upset, I started called Amex to let them know about this as I wanted to cancel the order. I called Lowe's and of cos nobody picked up the phone at the appliance department!! These people were the worst!!! I called the Lowe's 800 number again and told the staff what happened. She promised she would get in touch with the store and helped to cancel my order. She told me she managed to speak to a Derrick (or something like that) and he was the one who sold me the dishwasher plus he did not know "something went wrong". That was bull! First, he was not the one who sold me the dishwasher. 2) I believe he was the one who tried to "assure" me I would get my dishwasher on the scheduled date. So there was lots of bull crap there. The staff at the Lowe's 800 line apologized to me and helped me cancel my order. I went out that evening to Best Buy and bought the same dishwasher. What was I thinking??? I bought my washer and dryer from Best Buy years back and I never encounter any problem. I received the dishwasher from Best Buy less than a week later. Moving forward, I would not buy a single thing from Lowe's. Best Buy becomes my #1 place to buy my appliances. Why can't I leave a zero star for this Lowe's review??? They do not even deserve a single star. read more

Do not shop here. I live so close and I'm so over this place. You can't get anyone to help you and the clerks look at you like you are bugging them. Drive further and go to Ace. read more

I had to give this Lowe's a 5-star review due to the quality of the staff. I needed to buy a piece of wood - no problem. The trouble came when I was trying to fit that blooming piece of wood in my car. First time in my life I regretted owning a compact! Fortunately, those gentlemen proved to be a) patient, b) understanding and c) resourceful. We finally managed to fit the wood in my little car with some tough cordage, and I got home safely - and so did the wood, which is now where it belongs. For helping me with such a challenge, this Lowe's and its people deserve a standing ovation. read more

The customer service here ranges anywhere from zero to non-existent. The folks who work here are clearly not interested in going out of their way to provide even a basic level of customer assistance. And by all means do not order anything online and expect them to find it for you when you go to pick it up. Most of their attention is focused on who's going on break next. Definitely not recommended. read more

This is a very typical Lowe's store. The people I talked to were helpful. But . . . It's time to hire more cashiers in the garden center. It's spring. Everyone is buying plants, garden tools, fertilizer, etc. But there was only one cashier and loads of people waiting in line. After waiting way too long, I took my purchases inside the store and paid at the self-checkout. read more

If I could give them a zero star I would. I have been to 3 different Lowe's locations looking to have glass cut. Each one - including this one says the same thing - they have the size I need. When I get there it's a different story. When I went in store I asked an employee where the cutters were located and she pointed to the back. I was then told by the store that their blade doesn't work AFTER I called BEFOREHAND and drove 20 mins to this location. I will be following up with a formal complaint. I then called and spoke to a manager Manny who said he didn't know when the blade would be fixed. SMH. Lowes customer service has went downhill considerably. read more

One of the worst. Called on Fiberon composite decking. There AI or whatever sent me to the garden center. I told her what I was looking for, she mumbled something untellable and hung up. Called back, asked for the manager, hoping they could direct me to the correct dept or add some context. They picked up - NOT A WORD SPOKEN - after picking up, and click - hung up immediately. I called there 800 # customer service - no kidding, I am not making this up it was a 30 minuet wait. I WILL NEVER DO BUSINESS WITH LOWE'S EVER AGAIN !!!!! BTW, this is easily close to a 7K sale. read more

Marie found exactly what I was looking for and took the extra time with me. Great customer service at this store! Especially with the Negative customer (no) service I encounter at the other Orange "big box " store! read more

I drove to this store to get a piece of glass cut after being told the glass cutting machine was out of order at the previous Lowe's. I went to. I got to the store and quickly found somebody to cut the glass, but as the associate was wrapping the glass, he didn't have any tape and asked me if I could just take the glass loosely wrapped in a piece of paper. I told the associate that the glass would just fall out of the paper because the paper was just torn roughly and really almost torn into pieces. So then magically, the person found a piece of tape and taped up the glass in some paper, although it was haphazardly done. I walked to the register in the lumber section and there were somebody checking out a large order and I was right behind them in line. I looked over at the pro desk where no one was located except the person that worked at the store that was deeply involved their own phone and not helping any customers. So I asked that person if they could check me out so I could buy the piece of glass from them. this associate informed me that he was not logged into the register and could not check me out. I asked if he could log into the register to check me out and he stated that he could not. So then I went to the self checkout. I visited two Lowe's stores today and have never seen such horrible customer service in a Lowe's as I saw today. Shame on you Lowe's. read more

Just had excellent service and the flower and garden department today. Every single person working in the heat was pleasant and helpful. I am delighted to have finally my basil and meant for the summer. read more

As always I wanted to make a quick stop buy a few pots and some dirt for my basil. Well the $3.68 pots were in actuality $14.98 at checkout. I was told I could go complain to customer service where one lone individual was attempting to help customers. It's awful, everything is always stocked incorrectly and it's my fault. read more

Lots of points for being dog friendly, because we love taking our Que everywhere with us! The store is close to our house so it's usually our first stop for all home improvement and repair needs. They usually have what we need in stock but there are not a lot of employees around and check out can often be a struggle with few registers open and people fumbling with self checkout. read more

Lowe's Home Improvement - Hardware Stores Near Me - Chamblee, Georgia

Theresa at returns is the best! She helped me figure out my extension cord return. Different receipts and different dates. Different lengths. She was so patient. She makes me want to shop at that store. I won't go anywhere else now!! read more

Giving a 3 star for the Extremely helpful employees around the store however, the cashiers have zero sense of urgency. On a Saturday in the spring, 1 register open inside, 1 outside and a few self check out registers all with huge lines is frustrating. One check out lady opened a line for us then proceeded to ask us if we took a photo of the UPC for retaining wall stone we were purchasing.... then she took her time looking it up in UPC book and couldn't locate it. In the mean time, my husband found it on their website as I ran back to the aisle/bay to take a photo. Customer service just isn't there at the check out end. On a weekday, it's a little bit better but I may take the extra drive for HD next time. Couldn't help but notice others in line felt the same. read more

Lowe's Home Improvement - Take a photo of your UPC so they can scan it at the front! Who knew! - Hardware Stores Near Me - Chamblee, Georgia

This lowe's location is right by my house, so out of convenience we have gone here to get items for our diy projects. We have used online order several times with products being marked as in stock in the website. When we get a notification saying that our order is ready, it's at a totally different location on the other side of town. We have gone to the lowes in person for items and used the website as a reference to what aisle the items are in only to discover that the location of the item and the website description are totally off, leading us on a wild goose chase throughout a humongous store. We have asked for assistance from store associates and every time we have received completely rude responses or have been told that they are too busy to help us. Go to Home Depot and save yourself the headache. read more

I'll save you the time of reading this and recommend you go to Home Depot. This place is chaos. No one competent works here and many times you cannot tell who works here. The customer service desk is staffed with people who constantly check their personal devices in front of you and don't update you with what they're doing so you feel like they're ignoring you when you ask for help. Several of the departments are managed by a rotating staff who have no professional knowledge of that area and will blame the person on the previous or following shift for messing up any orders. You could run through all the aisles and find what you need in less time than it takes to find help with a real person. Right now, I am trying to pick up any special order and the girl (no lady in a professional work place speaks to customers with a lack of concern) and has asked three people to pick up the item and had asked me three times to confirm what the item is. On the last attempt, it appeared that she was flirting with one of her coworkers. This is unacceptable. If you have a store to serve customers, serve them in the most professional manner. This means you are kind and courteous and most important of all, focused on making sure the customers needs are satisfied. Don't go here unless Home Depot or Ace Hardware is closed and this is your last resort for hardware needs. read more

My husband and I decided to do a kitchen renovation through Lowes. While we have loved working with our designer virtually, actually getting the local store to help with just about anything has been nonexistent. We went with Diamond Express cabinets as they are in stock for quick ship and could help us complete our project in a timely fashion. This was super important as I am almost 6 months pregnant and can't afford a prolonged project. The first round of cabinets came in, filling our entire house, along with the new appliances. On the day of demo and install we discovered the sink base was damaged and so was an upper cabinet. Therefore demo and install couldn't happen. We quickly reordered these two pieces which obviously delayed our project. Well, the two replacements come in and we unpack them ourselves to check for damage. The sink base showed signs of possible structural integrity but thankfully when we talked through it with the designer she felt the install could still happen. While that was good news, my designer and I talked about the fact that it's not ok that a second round of cabinets came in not to expectations. With me being pregnant and our house being a storage facility for two months now she put me in contact with the local store to express our concerns over the quality of the cabinets. I have been trying to get ahold of the manager Charles for 5 days now. When he's supposed to be in I call and he's now not there for the day. I've left messages, tried to speak with the ASMs instead with no answer and no call back. So top of my already stressful kitchen project and living situation I'm now also stressed trying constantly to get in touch with anyone who can help me at this location. Everyone knows stress is great for pregnancy! I work in home furnishings and we understand that things happen. But not twice, and especially not without constant communication and a solution to the problem. I'm so frustrated with this whole experience. And on top of that, we put the entire project on our lowes credit card so now they have all of our money and can take all of the time in the world! Lesson learned for any future home projects. I will never choose Lowes again, especially not if we have to go through this location. read more

My Wife and I purchased a new gas stove and we were told it would be delivered Thursday, March 30 between 12;00 Noon and 5:00PM. We cancelled all other plans and waited and waited. Around 5:00 PM my wife called and was told that it was sent to the Stone Mountain store, she called and was put on hold and no one ever picked up so we went to the Stone Mountain Store and after waiting over an hour we were told it would be delivered Next Thursday, April 6. If someone at Lowe's would have given us our stove I would have carried it home and installed it myself, but they would not so I will be shopping for a stove somewhere else. read more

Again, the worst experience ever. I called to have them refund the amount owed for a broken washer they delivered on Tuesday and finally picked up the following Sunday. I returned the washer, therefore, I just needed a refund so that I can purchase from another location. The person that initially answered provided good customer service. She was patient and attempted to assist me however she was unable to pull the receipt in her system, therefore, she had to transfer me to Antonio. She transferred me...no answer and I sat on hold for about 10 minutes. I called back and did the whole spill a second time, transferred to the same number that rang excessively with no answer. I called again and was put on hold and was asked five (5) times who I was holding for and what I needed. Once Marcus (store manager) came to the phone things started to look up. He said he would have to call me back in 5 minutes but assured me he would assist me. Marcus called back and resolved the issue. It is my opinion that this Lowes location is in need of new and better employees. It's time to trim the fat. read more

I ordered lumber and some pavers and paid $80 for delivery, only to find out they are only delivering the lumber. In trying to get a human on the phone, I spent over 40 minutes calling and was hung up immediately after answering twice. read more

WHAT HAPPENED TO ACCEPTABLE CUSTOMER SERVICE? After two ridiculously rude interactions with (2) separate members of the LOWES staff in Coeur d'Alene, ID, I left my cart and walked out. WHY would I shop someplace who treats me like I am bothering them when help is needed? There were no smiles, no THANK YOU's, but the paint guy was quick to shrug his shoulders (several times) with a grimace (Go F$#^ yourself) look when I asked him & even showed him a picture of the paint I needed, he certainly never offerred to try and match it. And that was it for me. I don't need to spend my hard earned cash someplace when it goes towards the salaries of rude & disrespectful employees. I would much rather go someplace else and even pay more for same or similar product before I go back to Lowes again. Good Riddance to these large corporate places who have zero regard for hard working Americans. read more

As a first homeowner, I had NO idea what I was doing. After different advice from multiple sources (ok, mom and dad), I ended up at Lowes after doing some shopping online and comparing brands, quality and costs across the board. I wandered into the Lowes appliances section, which is on the far left side of the store, which was to my dismay, since I came in through the far right entrance. The washers and dryers are displayed in a large open area. After wandering around for 5-10 minutes and no one walked up to offer any assistance, I ended up approaching the two guys sitting around chatting at the appliances service area. One jumped up to help me. Joel was very helpful and gave me his opinion on best brands within my budget. I ended up getting a Samsung washer and dryer, with the proposed 20% off the slightly scuffed washer. There was also a 10% off discount that week, free one-day home delivery and installation. At the register, I used my newly approved Lowes credit card to receive 5% off my purchase. The next day, an automated message called me to announce the delivery appointment time for the following morning. The delivery guys came within the first hour of the 2 hour time frame and installed it before the 9-11am time frame ended. I was very satisfied with their efficiency and their promise to deliver on time. Overall, Lowes was a solid choice. I can't say it's the best since I have nothing to compare it to. However, you can't go wrong with an appliance purchase from Lowes. read more

Lowe's Home Improvement - Delivering my washer and dryer to me! - Hardware Stores Near Me - Chamblee, Georgia