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    Lowe's Home Improvement

    2.6 (40 reviews)
    Open • 6:00 am - 10:00 pm

    Lowe's Home Improvement Photos

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    Ibrahim Z.

    I'm, leaving 1 Star. Why, because I just Purchased a 3 Piece Outdoor patio Set and it was Damaged. So I , called the Store since the Set was almost Completed! After 48 Minutes, holding the Line it Just Cut off with NO

    Well, you did it again Lowes. Second rime you sent me the completely wrong product. After lying to me and telling me you can't do store to store orders, I had to do a completely new order so I could finish my landscaping project because you sent me wrong product for part of my first order instead of just telling me you didn't have enough of the product. Now you have sent me ALL WRONG product. So now I have to return this and I'm just going to go to Home Depot. They may be slightly more expensive, but hopefully they will actually get me the correct product. As you can see below, the correct product is a black scallop top. You sent a gray rock shapes product. So thanks again for failing to do your job and inconveiniencing me in every way possible, including me having to pay my lanscapers more money because of your ineptitude.

    Back here for outdoor supplies
    Richard L.

    Great place to go for all your outdoor/ indoor needs. This is the place to go & everyone there has on Masks

    The picture is one of the elements taken out of a new water heater from AO Smith.

    Lowe's normally does OK. However, just this week, I purchased a water heater AO Smith. This was a mistake, the worst ever customer service from Lowe's and AO Smith. Lowe's is selling water heaters from AO Smith that cannot be returned when they do not work.   I purchased a 40 gal water heater from Lowe's on 1-27-2023 and installed it myself.  It worked to some degree but not to full capacity after installation.  It took 24 hours for it to heat some water.  After 7 days of the water heater working OK, then it stopped.  I called Lowe's to ask about returns since it had water in it, and no one from that department would answer the phone.  Then I called again 3 times to talk to a store manager and he (they told me his name was John) would not answer the phone after each time the store operator said he would talk to me.  Finally, I talked to someone that said Lowe's could not take the water heater back without a return authorization number from AO Smith.  I don't understand why a store that sells a product that is defective would not allow for a return, specifically only 11 days after the purchase.  I called AO Smith, and they would not allow me to return the water heater without attempting to repair it first.  This is outrageous; make the customer repair their defect!  Lowe's and AO Smith are selling defective products.  AO Smith said I had to replace the heating elements (2), and they would pay for the part.  Really, it makes me a somewhat disabled old man who has never done this before to replace heating elements.  AO Smith said if I could not do this that they would pay up to $100.00 to have a plumber come out and do the job.  I asked them to tell me what plumber would charge me $100.00 to come to my house and do this job.  They said if it was more, I had to pay for the rest.  If the repairs did not resolve the issue, they would allow me to return the water heater.  When my friend took out the element, the top one was rusted out, and pieces were missing.  How can this be sold by the company and Lowe's?   This is insulting, frustrating, and not right.  If they would not allow me to return the water heater, they should have fixed it and paid for it.  As it was, I had to go back to the store and get the parts and then find a friend to do the work for free.  I spent time and gas money to get this resolved when all I should have to do is take it back to the store.  Is this legal? Buyer beware.

    Archie hanging at the register.

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    3 months ago

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    4 years ago

    The store was well organized and the staff were very friendly and helpful. Items were marked and easily visible

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    6 years ago

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    7 years ago

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    8 years ago

    Always a good experience, rather pay more here than going to Home Depot across the st. Great staff.

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    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    “Talk about an inconvenience to everyone and certainly not socially distancing with those trying to enter.”

    Mentioned in 2 reviews

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    Famous Tate Appliance & Bedding Centers

    Famous Tate Appliance & Bedding Centers

    3.8(74 reviews)
    0.3 mi•Brandon
    •$$

    Customer service service was perfect. I even had the same man sell me a refrigerator after buying…read moreall my appliances from them a little over 10 years ago he remembered me and I remembered him.

    This review is for the Brandon Store In June 2025 my 8 year…read moreold GE French Door fridge crapped out bad condenser. Lost some frozen and fresh food due to the issue. While I love using Abt Electronics out of Chicago - due to the rush circumstances I had to rush the order and decided on F Tate (insert any F word you want)... Within a few days I received the replacement I ordered and within the day, it stopped working! More food gone bad! Called Ken Gough and emailed... Ken indicated he had no ability to provide a prompt a quick turnaround for a replacement. A new order was placed...That fridge did not last even 8 hours and it was not cooling! Yes - more food was spoiled and tossed out. 3rd try... I finally got a GE Fridge that worked! I have had conversations with Ken, by phone as well email. He is ineffective at any level of customer empathy, or responding in a Service minded manner! Takes an order acts rushed most of the time... he is selling only to help Ken Gough make a buck! I have asked for some consideration due to their reseller relationship with GE - that I would be provided any form of remuneration for the amount of food loss and time invested in a final resolution. NOTHING offered! This is the last time I will buy anything from F Tate Appliance... and I will be proactive to insert bad reviews to folks I know as well on the Nextdoor app for my community and Facebook too!

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    Famous Tate Appliance & Bedding Centers
    Famous Tate Appliance & Bedding Centers
    Famous Tate Appliance & Bedding Centers

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    Lowe's Home Improvement - gardening - Updated September 2026

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