Lowes did a bate and switch on my 500 series Bosch dishwasher. It took several threats to file charges with attorney general for bate and switch. 6 times I told the clerk I want the 500 series, she assured me all six times I was getting it and instead she ordered me 300 series. Lowes said they would pick it up, the floor managers state they will call you back and don't. The most horrific lack of communication I have ever seen. Long story short. Item bought was not item charged nor received for. The installer took 2 days to return dishwasher to store and still they had not sent me proof they credited my credit card. Took from day before Memorial day weekend til today 8/11/26 to get the manager Chris to get off his behind and send me proof he credited me back all my money ... I have yet to see!! No receipt sent to my home, it required me buying two dishwashers and a total cluster puck of false promises. The communication in that store for the most part is horrific. In July I asked store manager to call me back. To date never a call, never a peep. Run don't walk from this store. Do not ever spend money there for something you cannot carry physically by yourself out of that store. The worst communication skills. The horrific lack of training. Folks do NOT KNOW the products. They proved their word means Nothing! You can expect at least 20 phone calls by you chasing them all down to get issues resolved. I will NEVER EVER EVER EVER BUY ANY APPLIANCE FROM THESE INEPT, LACK OF KNOWLEDGE AND LACK OF TRAINING, CLEARLY UNSKILLED IN COMMUNICATIONS AND NIGHT-MAREISHABLY UNDEPENDABLE FOLKS! IF I COULD GIVE YOU A NEGATIVE SCORE IT WOULD BE NEGATIVE ONE TRILLION. RUN AWAY, DO NOT EVER RISK THE HELLISH NIGHTMARE I WAS FORCED TO ENDURE! read more

When I go to hell, it'll be an eternity of looking for a plumbing part, or a storeworker, in a big box hardware store. Lowe's has a good selection of items, including home decor. If I need a item, I first look online, then as a last resort, go to Lowe's. read more

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do not purchase appliances from Lowe's!!!! 2nd attempt at delivery of fridge and after arrival they tell me they can not install because they are not allowed to touch the water line!!!! oh my goodness what is an install without hooking up the waterline! they left the fridge in the kitchen for me to hook up myself. Thank God I'm not as useless as the delivery service! The manager of the store refused to talk to me. I called and simply asked to speak w a manager so I could explain the situation. horrible customer service. if you value service go elsewhere! read more

Wow Folks I just wanted to say I ordered A new Refrigerator from Lowe,s on 70 in Bradenton Fl. Sandy & Edwardo delivered it this morning to my place They are both wonderful & very nice young men. They did a great job taking the old Frig & bringing in the new one. Also I called on the phone & Carley took the order she was very nice to me. I bought the Midea 18.1 CU /FT Refrigerator on sale saved $ 350.00 it runs beautiful & is very quiet. Lowe,s is the very best place to shop for all of your needs. God Bless Stuart Klein read more

If you purchase flooring from Lowe's in the Tampa or Sarasota area BEWARE they Floor Interior Services for installations. This company will try to scam you like they did me. My installer showed yesterday 5/25 and tried to scam me for $5K!!! Despite having a quote, contract and five previous estimates from other companies, their installer placed a level on the existing flooring and claimed ALL of my floors needed to be re-leveled although none of the flooring had been removed. It would've been impossible for him to know what the floors look like under the carpet or laminate. Additionally, the amount of leveling agent he said I needed would've been enough product to do three houses the size of mine. Lowes did not have a good answer when I challenged the sudden increase. Lowes did ask to a second installer out Tuesday for another (7th) opinion. The installer repeated the same test and reported back there are no issues with the floor, consistent with the other 6 previous people who inspected the floor. Three of those people were Lowes employees who came at different times. After speaking to the store several times, I threatened to report the issue to state authorities. Today, the installer suddenly offered to complete the job without the added $5K in floor leveling charges". I received no explanation as to why 75 bags of leveling material and the added labor was suddenly no longer necessary. I suspect someone at this store is working with this installer to inflate quotes. Do yourself a favor and avoid the scam and frustration because in my experience, Lowes did not look out for my best interest. My project is now a week behind. They only offered the option of "letting me out of the labor contract" which meant losing my 0% for 36 months financing on 1/2 of my order, or cancelling the order. I cancelled the whole order (approx. $14K) today, including the new gas stove. Lowes has lost a customer for life. read more

WORST EXPERIENCE EVER!!!!! They have the dumbest employees -- nobody knows anything, and can not give you an answer to a reasonable question. Ordered a patio set from them for $870. Could not change the order from pick up to delivery. Called 4 times, and ended up driving down there to speak to a Manager. Also they sent delivery notifications to my deceased husband's email account, even though I told them 10 times that he was deceased and to delete his email address. BUYER BEWARE!!! Such poor customer service!!! I will never order anything from them again. read more

I went to the blue home improvement store which was further away than the orange home improvement store to mix things up a bit. Needing a three position spigot adapter I figured "it's probably in plumbing", but deciding to inquire first to a pumpkin looking lady (Twas Halloween Day), I was redirected to the Garden area and she didn't pressure me for a Lowes credit card which was wonderful. I gotta get on the horse and speak about the morale a bit, pumpkin lady was sweet but the fellow with the flare vest wasn't pleasant. He was an experienced older fella, as he low glided within the ferns in an effort to evade me however I rounded around anticipating his next move and caught up with him at the potted annuals. Everywhere I go, flowers and plants seem to talk to me and I always want to be in the garden with all of them. As expected, he was curt and rudely unhelpful, responding to my question while walking away. With three people in the entire store, I'd have thought his question receiving bank would have still had availability. They had two positions adapters and a brass four position with line level On / OFF switches and I think about corporate and 1984 and how I feel as the CEO Big Brother stares into my face and soul on the Lowe's Channel thru the large orb ornaments hung high upon the large selection of Christmas trees, on Halloween! Christmas trees are be ring sold on Halloween Day and Christmas song came up on my radio the very next day. How strange - to have a two and a four but not a three. So I bought both the two and the four and the price was thirty three thirty three which was weird but a fun and odd Halloween checkout moment. read more

Yesterday stop by ACE for a blue box to replace and instal my smoke detector. They have a black one that the employee show me as the "correct one". Arrive at home to try it out. Did't fit, ab.1 inch to long once a metal bar behide doesnt move.Conclusion: wrong box. Went this morning at Lowes looking for the correct blue box. The employee show me the same black one, 1 inch longer and insist that it is the correct one...all is need is move the metal bar by side...Try it out. Doesn move! Question: why retail stores managers motivate employees to tell customers anything to sell their merchandise ,without any knowledge of the real facts? Every time I try to do a project myself, in order to save money ( retired), I lose time and money buying the wrong thing, even double check the info with employees of 2 retail chains...Conclusion: will have to call a handman or electrical contracter, and pay a lot for a simple task, because can not find the correct "blue box"! read more

I received excellent service from the gentlemen in the garden center, Keanu and Richard. They both went above and beyond to help me get the best houseplants for my busy lifestyle. They took extra time to answer all my questions and listened to me in order to find out exactly what I needed. read more

Lowe's is one of the three home improvement type stores we go to depending on what we need and which store has the items in stock. This Lowe's is pretty standard. It is a large store with a good sized garden center. We have shopped in most departments and have never had any issue with service. You may have to walk to find a person but they have always been nice. They aren't contractors so you have to do your research before you get here. As it's been everywhere else, inventory can be low. They say they've had issues getting some things in because of Covid-19. It can be a pain but I still like to support our local stores. I do recommend Lowe's Home Improvement Store and we will return to Lowe's. They do carry much of the items we need. read more

Lowe's Home Improvement - Beautiful flowers, greenery and herbs in the garden center. Plus, a room for indoor plants. - Nurseries & Gardening Near Me - Bradenton, Florida

Not only did we easily find all the items we were looking for, but it was FUN shopping for them! (Ooh, ahh ~ what every girl wants to shop for: a trash can, plant fertilizer, replacement toilet seats!) Every associate we encountered treated us like family. The self-check checkout clerk *educated* us on the new registers (didn't infer by his actions that we were too old to learn how, and took the short time necessary to show us for our next visit,) read more

I am a Commercial Contractor and honestly not normally a fan of Lowe's. However I will specifically drive further passing Home Depot to come to this store because of one Employee; Brad was working in Lighting/Bulbs and helped me with exactly what I needed and helped me find everything efficiently and he was also knowledgeable in anything I asked him about the store and the location of items. He stuck with me until I told him I had everything I needed and was good to go. He then checked over my selected setup and identified the bulbs I picked would work but may not be the hue I wanted, he was right and saved me a trip back costing me more time and money. Brad is the man and I very much look forward to him being there next time I need something. Thank you Brad for taking Pride in what you do and you are by far the best Lowes employee I have ever dealt with. I deal with quite a few and he is head and shoulders better than anyone I have met in Lowes across the US doing commercial electrical work. Thank you Brad ! read more

Worst experience ever. My first time ever buying appliances..I was so excited. They have done nothing but cause problems. Never again will I visit or shop online. Lowes just stinks as a company. If I could I would give a neg star rating. read more

Went to buy a dishwasher, they have an excellent selection which me and my wife totally enjoyed. We picked a Bosch 800 model. The salesman Michael Peterson was very professional and knew his inventory very well. Delivery came the next day as promised. The delivery men were the best I ever encountered. Thank you. Now for the complaint, after a wonderful buying experience, I went into Lows again and asked someone in building supply where are your mobile home tie down anchors? No one in building supply knew that answer! So I left the store, went home, got on line and found the tie down anchors in your building supply dept. you have 20 in stock! Ordered online and picked them up when ready! Yes I made the employee pull my order. Maybe the EE's can look around and see what they are selling in the Big Blue Building! read more

We started at Lowes looking for a new kitchen appliance package. LISA JACKSON is the reason we did not look to any other retailer! From hello to goodbye she provided exceptional service and knowledge. We stopped the meeting only to run home to get refrigerator measurements. When we got back, Lisa had prepared multiple options for us to review. We selected our appliances, set delivery, checked out and left completely satisfied. Because of Lisa we will return to purchase a washer and dryer! Thank you Lisa! read more

Can't go any lower. I have a cabinet ordered now for the 4th time. Can't order the right cabinet. It's 3.5 weeks for each order to come in. I've been working on my kitchen since July. Still not done thanks to Lowe's inability to order a correct cabinet. If your doing a kitchen DON'T go to Lowe's. You will be sorry. read more

Ordered Bali vertical panel window treatments and 2 reviews: the Bali panels are paper thin with no weight to fall properly when closed. They are junk. Dont buy them. 2nd: the side controls were not the same. We had to order a new track with the right controls to match the other window. Also, when the installer changed it out he didnt put a guide on the wall like the one which was initially installed. So window #1 perfect and window #2 a nightmare getting it right. My advice - pay the extra $$$ and have an Independent company sell and install. read more

They lost my $400 mower while "repairing" it and magnanimously offered me $100 off a new one. You can't spell lowest quality without lowes.

This is quite possibly the worst Lowe's I've ever been in. Waited in flooring for more than 30 minutes for assistance. Had to walk to paint and customer service desk in order to have someone call for assistance, multiple times, where are their employees!?!? I called the store and pushed whatever number for flooring and stood by the desk and heard the phone ring and ring. I then called the store manager who said he'd have someone come right over, oh ok, after speaking with him it took another 10 minutes for an employee to actually show up. I should have gone to the next exit up where there is a Home Depot. read more

Placed an online order for gutter/shingle clips for holiday lights. Store inventory indicated aisle of in stock item plus inventory on hand in store. All fine. Order placed Dec 2 - response from Lowes was it was being processed. Dec 3 status check on order stated we are processing your order. Spoke with online sales for Lowes and they stated it also was being processed and to wait for confirmation email before going to store. Called the store to verify - after 16 minutes of the call ringing I was placed in hold without anyone picking up the call. Now at 4pm almost a day after placing the order my email has a cancelled order stating the the item is NOW OF OF STOCK. What deplorable service from Lowes. I will Never shop online with this store again - beware buyers maybe better to pass online orders all together and just go to the closest box store to fulfill your needs. Lesson learned read more

I love LOWES the people that work there are extremely friendly and helpful. I would recommend this store to anyone. The customer service is great! read more

Needed to special order 3 items. Customer Service directed me to Cabinets to order so they could invoice- I paid there. On to flooring to order and invoice and was sent back to customer service to pay. Waiting at all 3 locations was about an hour. Why do I feel like I was working for Loews and why can't automation invoice the proper department with a single click vs customers having to visit each department? read more

We purchased a whole house generator in April of 2021 from Lowes. They told us it probably wouldn't be installed by the 2021 hurricane season. It is now May of 2022 and the generator still isn't installed and Lowes doesn't seem to be in any hurry to correct the issue. read more

I waited 25 minutes to get help getting a storage ben up from a rack. Left without the merchandise. Won't go back. read more

This Lowe's is very good! The store is always very organized and easy to find what you're looking for. The staff is very friendly and knowledgable about everything! I highly recommend this location! read more

Thinking of applying for a job here - only if you like working with idiots. The managers are rude and have no time to talk to you. I went in here and dropped off my resume with 30 years experience. Was told to come back at the job fair next week. I came and was told that job was already filled. I spoke to Amy who was rude to me and told me too bad. Walking out I spoke to Lenny who walked me to the front of the store to speak to the manager who refused to speak to me. Lenny told me he cant be bothered to talk to me! Then he told me he was a manager as well (clearly he wasn't - title was not on his name tag so he lied to me) Then he told me to call 800-444-Lowes to complain - which is a wrong phone number so he lied to me again and didn't give me the proper phone number. I asked to get the information of the district manager and he stuck his nose up at me and walked away. The disrespect and ignorance of the staff here is terrible. I have no desire to work with rude idiots. I will also never shop here again. Home Depot here I come to spend my money$$$$$$$$$$$$ read more

Lowe's rocks. Home Depot is lame. I enjoy the store much more than its competitor due to the variety and selection of items I am interested in. The employees are always friendly and returning an item has never been difficult. Thanks for being awesome Lowe's. read more

Recently I have been going to Lowes a lot more and have been very pleased each time. Employees are helpful and a great deal of products for home decor. We purchased a washer and dryer recently. Had some issues with the delivery, and the manager was so accommodating. They have my business for sure! read more

When you go to the Lowe's website to order, you see in big letters "buy today pick up today." that is an absolute lie. I ordered some composite tiles for a new patio I'm having built. Lowes gave me a delivery date of two days after I ordered. I even took a day off from work so I could be home when it arrived. The shipment never came. I went online to track my order and come to find out it was being shipped from California and I'm in Maryland. I tracked my package every day and every time it was at a different location. First California, then Illinois, Ohio, Pennsylvania and finally Maryland. once it got to Maryland it stayed at that location for five days. When my shipment finally arrived after two weeks, I was at work. I got a rude text from someone named James saying he is at my house with my delivery and he can't bring it in the house or break it down. the tiles were on a pallet and weighed 2000 pounds. He said he knocked on the door to see if I wanted him to leave it at the bottom of the front steps or in the alley in back of my house or in my parking spot on the street. He also said if he didn't hear from me in the next 10 minutes it'll be sitting in my parking spot on the street. I live in the city where there are multiple people walking and driving up and down the street. Anyone could have stopped and taken my building materials which cost me almost $2000. I had to call my contractor and thank God he was available, and leave work to rush home to protect my purchase. My contractor and his crew got my tiles safely to my backyard. I really like the tiles. They are exactly what I was hoping for, but the customer service and delivery experience was the worst I've ever had. I usually shop at Home Depot but Lowe's had a larger variety of patio tiles so I ordered from them. Lesson learned. I will never shop at Lowe's again. I have always had excellent customer service experiences with Home Depot and I apologize to them for going elsewhere. I went online to look at Lowe's reviews on sitejabber.com, and a large majority of them where 1 star with an average of 2.79 stars out of over 1400 reviews. Most of them were for terrible customer/delivery service. I wish I had checked the reviews before I ordered. read more

Went in looking for item #1525319 (wood wall planks). Website advised there were 31 boxes in the store. I called and confirmed prior to driving in to make sure; was told yes they are in stock. When I got there I found the bin totally empty. First employee told me they were out. When I told him the site showed 31 boxes in stock, he seemed annoyed. He got another employee to confer about where they could be then walked off to look for them. After "looking" for 5 minutes, I was told they could not find any boxes. Said they were in the store somewhere but they could not find them then asked for my phone number to call me when they found them. That was two days ago. Are you kidding me????? This has to be one of the worst customer experience I have ever had. Talk about lazy, lackluster employees. read more

. If I could do no stars I would! Worst installation process ever. The installer was horrible, after Lowe's lost our expensive custom painted front door, now after installation it's sagging and dragging into the frame. This was not an inexpensive endeavor as our entire door frame had to be rebuilt. Now we can't get anyone to come out and fix it. They keep referring me to their contractor who is not returning calls. I should not have to chase the contractor that they selected to have this door fit correctly. I will be escalating this to regional, state and corporate levels. This is the Bradenton store - just horrible to treat a veteran and prior loyal client in this fashion! Unacceptable read more

I ordered a washing machine online during the Black Friday sales. As expected I received an email confirmation with a deliver window of between 8AM and 8PM the following Friday. I was a little put off by being giving a 12 hour window but I went with it. I took the day off and stayed home, expecting a truck to arrive. I never received an email or a call indicating there was a delay - but by 4PM I had heard nothing so I called. First off, the local store in Bradenton who was sending it to me - never picks up their phone. Not the delivery desk, not the appliance desk, nobody. I called the 800 number and after about an hour of researching, I was told that the unit was oversold and was not going to be delivered today, and most likely would never be delivered. The did not offer me another similar unit, or anything other than a refund and a 10% discount on a future order. (A future order?!? - As if I would ever consider ordering from them in the future?) The biggest issue I have is that I received a confirmation and then NO SUBSEQUENT UPDATES OR EMAILS indicating there was an issue with inventory or delivery. Unbelievable! read more

I have also been shopping this store since it opened, and I think it just keeps on getting better! I want to single out and give attaboys to Mgr Debbie, and associates Jessie and Kaylee of outside garden, who have been resourceful and helpful above and beyond the call of duty. They all deserve raises and promotions! Way to go girls!! read more

I was at Lowes yesterday and was struggling with bags of mulch and egg rock when a young man named Brayan came along and asked if he could help me. I was so appreciative as I am an older woman and have problems lifting things. He placed my items on my cart and took the cart up front. He then loaded my truck up and I want to tell you at Lowes - what a wonderful young man. He also loaded up two other cars while I was there. I go to Lowes all the time for my supplies and usually no one helps me. Last week at the Cortez store a young male employee watched me struggle with mulch and stone and never once came over to help. I was loading my truck up in the parking lot and a fellow customer ran over and helped me. I love the 52nd Street store as the employees seem much more helpful. Thank you, Brayan......... read more

This Lowe's location has the absolute worst customer service I have ever experienced. I have been trying to no avail to have a range delivered. Either no notification of the delivery, or being notified of a delivery when the product is not in stock. It is impossible to speak to their delivery service as there phones are strictly automated no option for a human being. I will never visit this location again. read more

This Lowes is great. I have been going there for 13 years. The employees here are outstanding. They have helped me when I am there for work and non work projects. Tim at the contractors counter deserves a raise! He is a huge help and always is happy! Also, Lowes ALWAYS offers a veterans discount and doesn't try to hide that fact like Home Depot does! Thank you Lowes! It really is something us veterans appreciate! read more

i am a new customer and so far got the run around. I ordered and paid for a window and the delivery date was set for two weeks ahead now four and counting. No apology. I also went into the store early on a Monday morning and tried to find out when the window would be in. There was no-one in the department just another customer waiting who said he had been there 30 minutes and they could not find anyone to help him. While walking around the store waiting I found a riding mower I liked but again could find no-one to help. When I got home I called about the mower and they said they were busy and would call me back. No call back. I have tried for a week to call the window department to check on the status and I get shuttled from one department to the other and eventually the line goes dead. The location is good for me but I will shop Home Depo from now on, read more

This review is not about Lowe's itself but about the 'Rip-off' insurance they sell as extended warranties. I purchased a Troy-Built push mower in April 2011 and was offered an extended warranty 'that covers everything'. I used the lawnmower 11 times over the following summer. For the next 2 years I used a lawn mowing service instead. This year I went to use the lawnmower but it leaked gasoline everywhere. I called up the warranty service and they scheduled an appointment for repair. The bill comes to $90.00 but the repair is not covered because they said it is a carburetor issue and that is not covered. Huh... A primary component on an engine that goes bad after running the engine on gasoline, not covered? Warranties are a rip-off if they don't cover failures that occur from normal use. Bad on Lowes. Bad on the warranty company. Bad on me for buying a warranty without understanding that the primary components of an engine are not covered. I would understand if it was parts that I broke because of abuse, like the pull cord or wheels, but the carb..... If 0 stars could be awarded, that's what this warranty deserves and that's what Lowes deserves for this transaction that they felt good enough to sell to me. read more

This is NOT a review of the Bradenton Store. This is a review of my experience with the company. Lowe's is a nightmare to deal with. Their processes are broken and it's impossible to reach anything but a robot to share my experiences. I ordered an expensive dishwasher online, to be delivered to the Bradenton store. After completing my order nothing happened other than that I was billed the full amount. It took a month of painful mornings on the phone, mostly listening to their labyrinth of robots asking me to press this or that, to track down the dishwasher. And then things just got worse. They missed two delivery dates at my house, which resulted in my wife and I hanging around all day for a delivery that didn't show up. They inaccurately billed me. They lost my extended warranty application. And much more. I do want to say that on those rare occasions that I actually talked to a human they were very professional and thoughtful. So, in summary, I believe that they have good people but their processes are severely broken. I will not do business with them again and I suggest that you take my experiences to heart. read more

More then incompetent more like proud of it- an in your face incompetence. It's like there saying "don't blame us YOU CAM TO LOWES"