Friendly service. Had plenty of selection/inventory. Easy checkout. Ice not in facility.

Came in to shop for plants and soil. The service was mid. Couldn't get anyone to help me until I went to check out at the garden center and asked for help. They did have a huge selection of plants, both indoors and outdoors. Prices were reasonable. Not sure if I will return or just go to Home Depot. read more

My kid is doing a science project and needs small plastic planting containers. Lowe's has a bunch of dead plants in small plastic containers. So, I decide to gather up the dead plants and ask if they can donate or reduce the price. They are fully DEAD. Customer service says no, I have to pay to buy the dead plants. I ask if they have the small plastic containers for sell. No they don't sell anything like that, and they throw away the containers of these dead plants so I can't have them. WTF. If you are throwing these away why couldn't you discount them or donate them for my kids science project?! I'm done with this company. read more

Lowe's Home Improvement - Hardware Stores Near Me - Boca Raton, Florida

Been a customer for more than 25 years. Made an order through Brandon at the pro desk. There were a few challenges. The biggest of which is that I was buying 400 square feet of tile among other things. There was an issue. Rather than cancel the first and ring up everything together, Brandon rang up as 2 orders (rather than correcting a mistake by canceling the first order). Was told by Brandon that it would come in one delivery even with 2 separate orders. I asked about bringing the stuff in the condo. Brandon said it should happen. Came as 2 deliveries. The second was a flat bed. The driver said I should have been told it was drop ship at the street. Brandon said I should have known. Not very professional since I asked him about bringing the tile inside. No discussion on drop at the curb. I wasted 2 days and have no tile. $80 for delivery they refused to make as agreed. read more

Lowe's comes through again!!! I was told Friday at 12:30 that I needed a new dryer. I went online and found the one I wanted. It was available from 3 local stores and Lowe's was by far the best choice. Not only would it be delivered and installed for free, but they could deliver the next day! Saturday morning I got an email confirming I was #14 on the truck and the delivery would be between 4 and 8. At 2:30 the driver called, he was running early. Alexys and Yunio delivered the dryer, set it up, tested it, and were in and out of my house in 10 minutes! Best service... couldn't be happier. read more

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Aisles closed by forklift for more than 45 minutes while the employees tell jokes and have a good time. Forklift went up and down six times with only one box brought down. Aisles 18 and 19 probably are the busiest in the store and multiple customers, including myself standing around waiting. I went and did all my other shopping and came back and they were still joking around. I went up and explained the situation to the head cashier at the front and they did not say one word she just stared at me and they just turned back around to complete their paperwork. No reason to go to this store ever again. read more

I called Lowe's in West Boca today because my contractor discovered one of the appliances delivered was damaged when unpacking it. Initially, I was told I had only 20 to 48 hours to report damages, which worried me. However, after explaining my situation, I spoke with June, one of the supervisors in appliances, and she completely resolved the issue. Not only did she handle the damaged appliance promptly, but what stood out most was her professionalism and empathy. She listened, believed what I said without questioning me, and treated me with respect throughout the process. Thanks to June's exceptional customer service, I will happily continue giving my business to Lowe's. You want good customer service -go to JUNE! read more

The worst customer service I waited for assistance for twenty-five minutes. And when no one arrives, I decide to leave. My business was lost. I will never, ever shop there. read more

Just visited Lowe's at Boca. I've been looking for associate around 15 minutes. When I found one to help me with key duplicate - he had no idea how to do it. Finally I found a group of guys who looked like corporate. Asked them to help me out, they were nice and said that gonna send their best guy to assist me. However, another 15 minutes spent and nobody showed up. I just left because in my opinion they don't care about me as a customer. So I'm not gonna spend my time with your company anymore 1. Your people should learn how to work with your own equipment. 2. If you promise something - do everything to make it happen. Not satisfied with service at all I'd give 0 stars, but limited with 1 star read more

The ABSOLUTE worst place to do business, the Assistant manager is rude and arrogant with a sorry too bad personality, snide remarks and uncaring personality! At every register and even the returns desk it clearly says No Recipt refunds given in store credit? Yet they won't let me refund a defective item to spend the money on another item? We're taking a $30.00 item? What a joke ? If you pay cash and lose your receipt your SOL, no exchange, no store credit, NOTHING WHATSOEVER!!! I will no longer do business here, recommend everyone else follow read more

Lowe's Home Improvement - Return Policy on every checkout and return desk - Hardware Stores Near Me - Boca Raton, Florida

Bought an LG refrigerator at Lowe's in Boca recently. It was Sunday morning, my refrigerator had suddenly died. The LG was new, but on the floor as a return, still had all it's tape on the shelves and such. An associate helped load it in our truck. The strap on his hand truck kinked the freezer door slightly. When I pointed that out, he said oh, you got a discount already, and walked away. Not going back there.. read more

we went there on a Saturday looking for a patio set. It took forever to have someone come to help us. He said only the floor model available - this item he claimed was discontinued and walked away didn't want to help. We left and went elsewhere. I went back later for I was thinking it was the floor sample maybe I would get a better price. I went in and asked for the manager --- after waiting for awhile the same man that I had spoke to early came up and said you are back. I asked about a discount since it is the floor model -- he acted like he was doing me a favor and took $100.00 off -- plus delivery charge. I noticed some damaged he refused to do better; I left without making a purchase. He informed me no one else had a full set that I could get the table in Pompano and the chairs at the location off of Oakland Park -- I left. He was not a nice person. On Sunday, my husband and I went to Boynton Beach to look for a grill since I didn't see the one I wanted in Boca -- lo and behold guess what we saw but the patio set $100 cheaper -- so the same item was already on sale at this store and it was an undamaged one -- I asked about delivery it was free -- I asked about assembly it was $10 a piece so --- for the same price I got a new patio set and free delivery plus the money I saved i got it assembled for $10 a piece and it was still cheaper than Boca. The person in Boca who is the so-called manager doesn't care about making any sales -- this is a problem with businesses they hire people that just don't care. The two men in Boynton Beach were extremely helpful. When I got home I even went online and ordered the grill from their store. I would rather drive 13 miles to a location that cherishes their customers to pick it up then to deal with Boca who their employees don't give a s _ _ t read more

After hours of searching Lowes internet for a dishwasher that had to be a certain size due to space we finally found one and paid for it! That was on March 4, 2024. We were given a delivery date and time. My husband stayed home from work we got everything ready clearing out under the sink, etc. Then we got the call of cancelation for delivery. They gave us another date, they canceled that one as well. Now they send us an email saying the dishwasher can be delivered May 25th! Lowes is the most incompetent hardware store on earth. We are canceling the order and looking elsewhere. The time and inconvenience they have caused us as customers is despicable. Run like a shop in some 3rd world country! We no longer will do business with Lowes ever again! read more

Contractors beware if you are looking for a discount on material at this pro desk. They won't do anything extra for you! Home Depot in Boca takes better care. I see why that place is so busy.....We always shop lowes but I won't at this store anymore! Jon the head cashier should be running this store and maybe that will bring this store some hope! Especially reading others reviews.....He actually cares and greets the customer! He has more knowledge then management!!!! New training for workers here are needed!!!! read more

Awful. I usually shop elsewhere, but I thought I would try Lowe's in Boca because I need a large water tub for a project and it was shown on their site. While there, we picked up some other stuff including A/C air filters, and I brought some worn Craftsman tools for replacement. First, I could not get anyone in the Tools department. We tried for half an hour. We went to another aisle and waited a while as two Lowe's employees spoke to one another while totally ignoring us. Then we went to Customer Service and asked for someone in the Tools department. We heard the call over the speakers for help in tools and nobody showed. After ten more minutes, we went back to the talkers and asked if someone could help us swap out the worn tools. One guy looked at them, asked what brand they were (!), and when I told him Craftsman he sneered and said in a very condescending manner that I should go to Customer Service. So we went back to Customer Service, and the person there said we would need to bring the replacements from the Tool department. We walked the aisles but could not find any Craftsman screwdrivers, adjustable wrenches, or other such tools so we asked another Lowes employee if he could help us swap out the tools. He went and got the original condescending guy. I picked up my hands in submission and said we already spoke with him. So this guy says loudly, "I'll have you know that I'm one of the managers here, so you will find waving your arms will be very unhelpful to you." So I just told him that I don't need to shop there. We put down what we had chosen for purchase, did not pick up any of the other items on the list, and just walked out. I will never return to that store, where they feel it is OK to have a manager who is so arrogant and condescending that he treats customers as if they are servants petitioning the king. I am retired, but I purchase tools all the time. I have over $100K of just hand tools, so fifty dollars of unreplaced hand tools means very little to me. I have owned manufacturing companies, and anyone in my employ found to treat customers so badly would have been fired immediately. I may shop at other Lowe's in the future, though now I shop mostly online (MSC, McMaster, etc.) and at Home Depot and recently Harbor Freight. I am very familiar with buying and selling hardware (I supplied many of these stores with tools my shops made). Based on my experience, I cannot see that Lowe's will be profitable in five years if this is their hiring policy, so I am selling my stock (on the NYSE) in the company. I think that customers will abandon them in the next downturn. read more

Thank you so much Howie for your help amazing and the best..... the selection they have at lowes is great love coming here. The prices are good and I feel like I got a good deal today read more

Shopped here 4-5 times in the past week. While it wasn't as big and expansive the ones I'm used to in the northeast, we did find most of what we needed in stock, including a slightly unusual air conditioning filter size in stock! read more

We called the Boca store to replace Samsung washer and dryer but wanted to make sure they could use and install on current Samsung pedestals. (Same model number and color). Daina checked and said yes. We visited next morning and purchased Set, warranties, delivery and install to tune of 1800 bucks. Delivery was set for today a week later, and invoice clearly noted install to pedestals. Driver calls, on his way, but will not use current pedestals. We call store and manager and Pat said he would resolve and call back in 10 minutes. Almost two hours later and no call. Store Manager is In but won't pickup phone. Delivery never happened and incompetence is clearly in all their employees bag of trucks. Employee Daina will only offer she cannot remember who she spoke with to confirm it could be done before we came down. Lowe's Client Service is off shore and three hour wait. Chat feature will only help for new sales. Nobody cares and Memorial Day weekend. So guess where we sit now .... Laundry mat because Lowe's failed again ! read more

Lowe's Home Improvement - Hardware Stores Near Me - Boca Raton, Florida

While in this area of Boca, we noticed a Loews Store near where we were shopping. Since we needed some items, we thought we would check out their Garden Center. The outside in front of the entrance was very enticing. We went inside. An over abundance of vegetation surrounded us. Each plant as fresh looking as the one next to it. My husband was in awe. As he went wandering, I went seeking what I needed. After much difficulty and no luck finding what I needed, I asked an associate for assistance. He was eager to help, found me what I needed and even explained the directions. My husband found terrific vegetable seedlings, perfect for his garden. Woo hoo! An accidental find that couldn't be better. Other then lack of good signage, I give this store a 4/5. This Garden Center rocks. No pun intended! read more

Lowe's Home Improvement - Beautiful Garden Center - Hardware Stores Near Me - Boca Raton, Florida

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Do not under any circumstances buy an appliance from these people. I have done that several times and, on my refrigerator, I bought their service policy. When I needed it they put me through hoops to make a claim. Accordingly, when I bought my washing machine, I did not buy their policy. What they will never tell you is that the one-year manufacturer warranty that comes with any appliance is not their responsibility. The first time I went to use the machine purchased 10 days ago it would not work. I tried to call the store, good luck. I tried to call the manufacturer (Whirlpool) and held the line for 45 minutes listening to music and then was abruptly disconnected. Finally, I went into the store and spoke to a manager who related that after two days you are on your own. In other words, they won't stand behind the products they sell. I asked what happens if the machine cannot be repaired and I was told the manufacturer would have to send a new one, from Denver. Moreover, the customer service reps that I requested help from when I asked for a manager were extremely rude and disrespectful. If you need an appliance, go to a specialty store and don't go to Lowe's or Brandsmart where customer service goes to die, and you are just a number. Now, I have a brand-new appliance that does not work, and I am at the mercy of the manufacturer because Lowes won't back up what they sell. read more

I dislike giving these low stars for anyone. But lately lowes seems to be falling apart. I e been shopping at this store for many many years and the service at this location has gone down hill. It breaks my heart to have to say this and to have to go through this. I use to go and walk all around just to find things to buy to expand my tools and other stuff. I've used this store for all my work and building my last two homes. I spend a ton in here and lately the supplies are low and the staff not so great. Ordering online has become crazy and my orders are messed up. I've begun to go to smaller locations and ordering all online from other suppliers. Hope things improve over at this lowes. I so still come here cause there are a few great employees that I want to continue to see. If they end up leaving I'll be visiting less and less read more

this store is the worst ever. Depot has better service, prices and selection. Don't waste your time with these no-nothing fools. read more

I would give it a zero but I can't. I wanted to rent a truck, there were some outside but we still got denied. customer service is not really they best when they denied me to rent the truck, I don't know if it was me but the way the worker talked to me was not in the best from and even though there were some trucks outside the worker said they didn't have any. When I say not in the best form meaning racist. read more

DO NOT RECOMMEND. My husband and I wanted to start a new hobby of planting veggies. We are beginners and we were looking for assistance. We asked 1 guy and he just said look at the front. We asked someone else and she said oh I don't know anything I'll call for someone. We went outside and the woman standing at the register was the absolute least helpful of all. We mentioned were beginners and looking to plant veggies on our balcony what do we need to purchase? She said just soil.... We're not that dumb... she got mad when we asked what else and walked away. WORST CUSTOMER SERVICE do yourself a favor and go somewhere else!! read more

Both of the employees I interacted with were more interested in how I shopped for what I needed than helping me find what I need. Okay I was tryin to find the right patio furniture, moved a chair so I could sit in it to see if it was comfortable, and before I could fully get seated I was instructed by an employee to leave the furniture set up like I found it... I was seriously contemplating the purchase but how rude this guy was helped me decide not to make the purchase. read more

This is one of the few places I was able to find what I was looking for in Boca. I tried Home Depot and a few other stores only Lowes had it. It was tough finding a salesperson there to help out, but once we did, he directed us directly where I needed to go; the self-checkout lines were empty, and considering the store was crowded, that was pretty good. Very very happy today I was able to get what I was looking for. They are practicing social distancing, I did notice some sanitizer, and I will return read more

Lowe's Home Improvement - Hardware Stores Near Me - Boca Raton, Florida

It's nice to know that there's a Lowe's nearby. They carry all kinds of products for home improvement and gardening. If you're looking for hardware or appliances you can probably find them there. Recently I needed a skimmer for my swimming pool. I went to several shops that specialize in pool supplies. They had them but they were very expensive. Also you had to buy the pole and the net separately, which added to the price. I looked on Lowe's web page and found that they carried the skimmer I wanted. It even told me where in the store I could find it. I went there and got a great skimmer for under $25. So why the three star rating? I can't always find what I want. I seldom have anyone offer to help me. If I find someone and ask for help they usually give me an isle number. Often I still can't find what I'm looking for. If a salesman isn't busy it would be nice if they would help customers find what they're looking for. If it's not where it's supposed to be check if it's out stock or if they don't carry it. Maybe help find something similar. Checking out is usually quick and easy. The cashiers are friendly and helpful. read more

Had an employee by the name of George help me out today, located some individual sockets very quickly and his customer service was outstanding. read more

These corporate geniuses rather then having someone pick up the phone I get a robot who keeps hearing the wrong thing. So I'll be going to Home Depot to get a pallet of mulch since I couldn't get an answer how much it was. Home Depot has it also but at least someone picks up. read more

Lowe's is a very well organized hardware store. You can find practically anything you need for your home improvement project. Recently, my toilet was running off and on 24 hours a day. Having run into this problem before, in other places I have lived, I thought I would start with changing the flapper. This is usually the solution needed to solve this very annoying and potentially costly problem. I went to Lowes and within minutes found the toilet parts department and bought a universal flapper for about $5.00. I installed it in my toilet in less than 15 minutes and now it's working perfectly. I'm sure a plumber would have charged a small fortune to fix this defect. Lowes has quite a few employees working in the store. They each seem to be assigned to a particular department where they answer your questions and point you in the right direction to get the part or parts that you need. They are knowledgeable and friendly, but you sometimes have to search them out to assist you. I recommend Lowe's Home Improvement highly. Give them a try if you need a good hardware store. read more

Lowe's Home Improvement - Hardware Stores Near Me - Boca Raton, Florida

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Ordered something online. The delivery date said a Wednesday (in two days). Nothing showed up. Called Lowes and they said that the ship date was only an estimate. There is NOTHING on their site saying that the ship date is an estimate; if I had known that, I never would have ordered. Also, received no info that it was coming from FedEd, and that it would be ONE WEEK later than what the website said. Called FedEx - guess what? They can't change the delivery unless the shipper changes it. Never should have wasted my time. Shame on Lowes for not saying the ship date is an estimate. read more

I went into lowes this morning to buy a washer and dryer. I waited 20 minutes for a salesperson. I asked several people to get someone to come to the appliance section so I can spend $1500.00. Well someone that claimed to be a salesperson showed up. I asked this person for some advice on what to buy. While he was talking to me the phone rang and he answered proceeded to talk on the phone at least 10 minutes. I waited patiently but after another 10 min, I told him to shove the $1500.00 washer and dry up his... No doubt nobody with any authority will read this. Hopefully, I will buy when they are going out of business!!!! read more

Bad customer service. Bought propane and waited outside 20 minutes for someone to come out and unlock the case and give me the propane. I was told they would be right out when I paid. I went back in and asked a couple times if someone was coming to help. There were three of us waiting out there. When the person finally came to unlock it and give us the propane, she said she's the head cashier and the only one who can do it and she was busy on a register. That is completely inefficient. Maybe they should rethink that policy? The employees and managers here think that their time and their scheduling is more important than the customer's time. In general, it's very difficult to get an associate to help you in this store. I will be buying my propane somewhere else from now on. read more

I was looking for Levelor blinds to replace the ones that I bought here at the Boca Raton Lowe's 5 years ago. I initially met with Jennifer, who was very helpful in finding a matching product. She also sold me on the idea that their people should come to the condo and measure the window to assure accuracy. Then we would order and they would install. The contract guarantees that they would contact you to make an appointment to measure the window within 2 working days. Today is day 4 with no contact. I would like a refund for this non-service! We visited the store on Friday evening and talked to Steve, an assistant manager, who said he would call the installers and then get back to me. I have not heard from him. A few minutes ago, I tried to call the number on the business card he gave me. It connects to the general phone line at West Boca Lowe's. I called 5 times listening to the prompt. It said they would connect me to an associate. The phone rang and rang but nobody ever answered the phone. We will go there later to try to rectify the situation. Obviously I am not happy and question whether I should purchase anything here. What do you think Lowe's? read more

I visited here to see their garden center. Disappointing. This location is probably one of the worst for selection of all the Lowe's stores I have ever visited. read more

Other than sometimes having a few things HD does not, Lowes lost a star for the complete lack of assistance over the course of 20 minutes after we hit the "need help" button. Seriously useless staff. read more

How is it that their greeter doesn't speak a word of English? I asked a question in English, to which he proceeded to answer in Spanish. When i let him know i didn't speak Spanish, he continued to carry on speaking in Spanish...i would sort of understand if it was maybe in Hialeah..but how is this remotely effective? read more

Every time i go to Lowes, Items i go to look for are easy to find, the employees are very friendly and they seem just as eager to help. I seen they carry more Craftsman tools now and with that lifetime warranty, all hand tools are worth the buy. The Pro guys over at the lumber area are great and Mark is one cool cat! Some customers might expect things handed to them on a silver platter and wrapped in a bowtie, but customer service here is hands down better than the Orange box. Ill stick to my New Blue when i need to do some home repairs or more DIYs! read more

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This place needed to get their act together... when you place an order for pick up and they send you a notification it's ready...... it should be ready! We left special instructions that it should be placed on a pallet for pick up!!!! Guess what .... no pallet was ready! This place is going to lose my business... what a waist of time.. no wonder why Lowe's is shutting down locations.. read more

We had a most pleasant experience while purchasing an oven and microwave for Bro Homzee and our Appliance Sales Specialist Karen was very knowledgable and efficient and graciously accepted our price comparison. We do all our shopping here and will be back! read more