UPDATE: Shout out to Store Manager (Mario) for working with me to resolve this situation. Good to know some people still have a heart and can apply logic despite "policy". Thanks again! ---- Original Post---- As a homeowner, my husband and I have shopped in both Lowe's and Home Depot for over 20 years. We have spent an extraordinary amount of money in both of these stores. We rarely need to make returns, but we just had a recent instance of having to return 5 bags of polymeric sand because we decided to have the job done by a contractor. I saved the receipt and my husband went to the store to return the sand. It was a VERY UNPLEASANT experience to learn that there is a 90 day window on returns (with receipt) and NO EXCEPTIONS ARE GRANTED FOR A RESELLABLE ITEM such as polymeric sand! Needless to say, we have made our LAST purchase at Lowes and I will be sharing this VERY NEGATIVE experience EVERYWHERE I can. read more

This place is a joke! The sales associates are either on their phone or talking among themselves.. NO one wants to help ... there's a female worker there, trying to pick up men! Including married men...she doesn't care .. this is a place of business, not a pick up joint! This is UNACCEPTABLE behavior ! Upper management needs to clean house or reprogram all their workers!! Train them how to be professional... how to help customers ..I would NOT recommend Lowe's in Bayonne! If I can give it 0 stars, I would ! read more

I have them 5 stars and I was shocked to see they have an overall 2 star rating on Yelp. This was the "BEST" experience of any big box home improvement store I have ever been to. I came in for a $20 product for cleaning and shining wood floors. I was immediately greeted by the back end floor manger Kris and an employee Sylvia. They were the picture of customer service. Friendly, polite, professional and spent about 30 minutes, not giving up on what I was looking for (see attached video) even going on a high lo to retrieve this product. The store is big, bright, well lit, well stocked, great selection, prices and has well trained employees who know their stock. They work very well as a team. I will definitely go back to this Lowe's and I will definitely go back again. read more

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This is the most inept bunch of people I have ever had the pleasure of working with. I tried to order some doors. We finally got it all squared away, but when it came time to pay, the invoice had no itemization as to product type, color, sku, taxes and all the other details you would expect to be on your invoice before you pay close to $3,000 for purchase and installation. Besides that, there was additional material on the order that no one told me was necessary. Since there was no breakdown of the items and services I was purchasing, I decided to cancel. I like to be certain that my receipt reflects what I asked for. read more

I would have liked to give this location 5 stars but I cannot. I placed an online order and chose to pickup in store. The order was ready for pickup in about 30 minutes. That was good. When I arrived, I checked in on line then headed inside. I was not happy to find out that I had to wait in line behind 3 other people who were returning items to pick up my order. 20 minutes is an unacceptable wait time for an order that was ready and the store was empty. read more

Shout out to Gabby, Sylvia paint department.. So knowledgeable and helpful. It was a happy bunch of female customers - happy to be helped by these two ladies- Sylvia and Gabby!. read more

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Service: asked 5 people for assistance, saw 2 people when I walked in, 1 looked in my direction the other looked the other way, I asked for what I was looking for 1 looked at the other, I was sent to an aisle that did not have what I needed, saw 2 more workers and again asked, 1 looked for the information on her device only to find they didn't have it but they did when I looked independently, 1 person who was with her adamantly stated they did have the item which he never checked and agajn they did after deciding to leave 1 person asked me if I needed help at this time I had no energy. After going to my car to confirm the aisle I went back the aisle was there the section was not, I showed this information to a 5th worker who stated it should be there but never checked with me or assisted me in finding my item in any way. Workers should want to work with you. This is your store. Help people find what they are looking for until they actually find it. read more

When I placed my order, their website said they had 350 pieces of the product I needed. I scheduled the delivery and the night before delivery they said it was out of stock for a week. Then they said let me talk to my manager and they placed me on hold for 30 min and then hung up on me. Horrendous customer service. read more

I'm surprised to see so many negative reviews. For gardening needs this is where you want to be. The outdoor garden center is absolutely massive. Any and every type of plant / tree / herb you could imagine. Plants of all different colors, shapes and sizes. It could take hours just to decide what you'd like to purchase. I have many outdoor plants from this location and they've all held up great. Prices are fair -- I live in Jersey City and some of the local garden centers here can be really overpriced. Their planter selection is small, so a pro-tip would be to head to the Home Goods up the road after for better selection and prices. The rest of the store is fine -- clean, spacious and lots of staff wandering around to answer questions. I've been in a few times over a weekend and usually there is never much of a wait. For gardening needs this is a one stop shop. read more

I really appreciate this Lowes! We've been doing work on our Staten Island home and have had to visit the Bayonne Lowes and the Staten Is (forest Ave) location. After visiting both locations quite frequently-Bayonne is top tier. I never have a problem receiving help. You see workers available and working. At the Staten Island location-it seems that either workers are hiding or management drastically understaffs! Thank you Bayonne Lowes workers for providing amazing customer service read more

I placed an order for a grill cover that was supposed to be delivered to the local Lowes store on June 3, 2024. I used tracking to keep up with shipping progress, and it showed that the package arrived at the store on the morning of June 11, 2024. I waited for, but did not receive the email that the pickup was ready, so I called the store. The young lady read me from a script and wasn't much help at all. When I asked for a Manager, she put me on indefinite hold. The Manager never came to the line. I will never order anything from Lowes again. Worst customer service I've ever experienced. read more

This Lowe's location in Bayonne is great. This is a very big store. Lots of space in each aisle, and I never feel crowded when walking around in here. They have everything you can think of, that you will need for your house, apartment, car, or whatever you plan on fixing up. I never had any issues here and was always able to find my product I needed. read more

Lowe's Home Improvement - Entrance - Hardware Stores Near Me - Bayonne, New Jersey

Ordered a stacked, gas Washer/dryer. Delivery driver showed up and said, "You ordered the wrong one." No, they brought the wrong one -- the electric version (yes, we checked our receipt). Took off without any explanation and then marked the item as "delivered." Couldn't get the Lowes store on the phone for 25 minutes to find out what even happened. They outsource to a "fullfillment" company who I called and they offered no help or explanation. Guy said, "Why are you calling me?" Communication was also TERRIBLE - no advance notice -- all the texts showed up at the same time ("delivery arriving soon"/"delivery is here"/"item delivered" all sent at the same time!). Finally got through to Lowes via chat online. No offer to replace -- just "you'll have to reschedule." No thanks, I'll take a refund. They said it will take 72 hours for them even to VERIFY that I didn't receive the item. Took the day off work for this and I still don't have a working washer/dryer. And they have my $1600. Nightmare! Have used Lowes for years, and heard their service went downhill -- kind of an understatement. Will never purchase from them again. Save yourself from a similar nightmare and RUN THE OTHER WAY. read more

This place is your typical home-improvement store. Unfortunately the couple times I've been there the people working here to help you out which it home improvement store you think that they would be ready for this type of task. One time I had a question about lightbulbs and the people looked at me like I was an idiot. Wouldn't even show me where to find the correct light bulb in the aisle just pointed me in the right direction mind you the store was not crowded and this was before Covid. I have been back since Covid and their plant and nursery selection is very sparse and they have a lot of people standing around but not many doing much of anything. Although there was no line unlike Home Depot which had huge lines I think I would rather go there for a better customer service. read more

Diana T. is the best associates I have ever dealt with, if you need appliances for your home, as long as she works there...this is the place to go. So happy with my new kitchen appliance. Thanks Diana! read more

I had an online order for next day store pickup that mysteriously got cancelled and when I arrived the price was also jacked up. The friendly customer sales associate Denisse contacted the Manager Tonnie who was awesome, she found the item in stock, marked it down to the online sale price I got woth a little extra for my inconvenience. I highly recommend this location, great customer service. Thanks Tonnie! read more

First time customer to this branch and picked up some light bulbs and replacement locks. Only one checkout lane open and so I decided to use the self-checkout. I suppose it is early in a Saturday morning and no one manning the customer service station. Scanned the items except 2 which needed employee intervention. I had to stop someone twice so they can enter their credentials. Finally all the items were scanned and point of sale can proceed. Swiped the card, digital signature, the POS did not respond. Kept asking for my signature over and over. Had to stop another employee who proceeded to call another who had the number for technical support. I had to check out using the regular way and ended up having to sign digitally 2 times and 1 on the receipt. It took over 30 minutes on an early Saturday morning to check out 5 items. I was told I was not charged the first time yet there are 2 processing payments on my credit card status. The bottom line: an awful experience for the most basic procedure. read more

I was contracted to work there. A person who works at the store discredited me because he lied and said I was late for the shift. When I spent my time trying to get into the store which closed. I was working overnight The store lied to the temp agency about me being late. I guess I didn't bow down to the little twerp. Not a place to work if you looking for work. Very petty, stuck up and immature. read more

Very bad customer service purchased fridge never delivers on time keep canceling the shipment an I went there 3 times for this matter give you the run around and later when I got home after they reschedule the shipment they called me and told my someone demands the fridge which they don't know how they couldn't replace one or nothing g took me 24 days and manger comes name Howard tru to help and offers me 20 percent discount on dented fridge or 300 I would not buy the fridge they are scammers and they would not honor me difference fridge it wasn't my fault they damaged the fridge told me to take the money back watch out from this store and epically the management they don't care about you or the mangers read more

Terrible customer service, the representative Nicole was rude. I was waiting and waiting in the customer service line while she kept on taking one phone call after the other... she spoke in a disgusting manner .. never coming back here read more

One checkout lane . Long line in a busy aisle. No self checkout . Ridiculously stupid . Employees all over the store . read more

Ordered an Oven and it was delivered damaged. Lowe's never updated their system and it's showing as delivered. I've called multiple #'s and Spoken to many managers and no one can help. It's like speaking to a wall. Never shopping at Lowe's again. Home Depot it is! They price match anyways. read more

Asked 4 associates to have some chain cut......waiting 20 minutes for the chain cutting professional......this is ridiculous......

Fantastic experiences at this location! I've come here a bunch of times over the years and they always have what I need and the employees have always been extremely helpful. From helping us choose flooring, ordering samples, help with bigger and smaller purchases, finding items, being knowledgable about products and their use to just being all around friendly, helpful people! Big shout out to Sam- This guy is the epitome of what customer service is all about. We will definitely continue to use this location for our needs. Great job guys and thank you so much again for all of your help, Sam! read more

Came to return. Every is just standing around. Now that I'm being helped she is just slamming everything for no reason. This is the worst customer service read more

Had an awful experience with my refrigerator delivery last August. The 1st fridge was defective. Had issues with exchanging for another one. The sales people and the delivery people weren't on the same page, resulting in the customer being misinformed. It was a very frustrating and unpleasant experience. I had a much easier time with Sears previously. Other experiences at Lowe's were OK, and I still prefer Lowe's over Home Depot. read more

So not a fan of Lowe's Bayonne. The Jersey City store has 3 times the selection. The staff here in Bayonne seems as though they just want you out soon as possible. Have only met 2 people here 1 in paint and 1 in hardware that would take the time to be helpful. I think this store employees are in desperate need of some training. stick to Home Depot. read more

Went in to buy a new refrigerator today. The sales associate was very friendly!! And very helpfully.. And i got a deal on it ... Saved about $250.00 .. Very please with my experience.. Highly recommend this store read more

8/2/2020 Lowes Bayonne, NJ I order a fridge that was supposed to be delivered last week. XPO the delivery service for Lowes stood me up twice and changed the delivery time the day of delivery 3 times and when I called they finally told me it was cancelled by a Lowes manager that day.. this also happened the first time it was supposed to be delivered even though I got confirmation several times that day already! Called Lowes, and the Customer service rep confirmed that the fridge is on the truck for delivery and when I explained what XPO said, she told me I will get it today.. I told her I can't just sit around and wait for hours.. AGAIN and if she can call their delivery service to confirm, she first told me no, then told me it's not her problem.. she's not Shipping.. said BYE.. and just threw me back in the queue.. called back several times just to keep getting put on hold and finally I gave up.. obviously still haven't received the fridge even though they actually already took payment ahead of delivery! I am now trying cancelling the order! Lowes Bayonne has the worst customer service I have ever dealt with and their delivery service is 10x worse! Avoid the frustration if you can and go elsewhere.. anywhere! read more

We had purchased A GE Range from Lowes which was defective in that the oven door would not stay in the 45degree fully open position, but kept springing up to nearly fully closed. Because of this, the only way to remove a pan was to put one knee on the door while holding the pan with both hands, or get someone else to hold the door open while the pan was removed. As the hinges did not appear to be adjustable we called Lowes service dept and booked aservice call. At that time we were informed that if the issue was not covered by warranty we would have to pay for the service call. I responded that surely you must know whether a door that did not stay open was covered or not? The person responded that it would be up to the service person to decide that, but I would have to agree to pay for the call if it was not covered. I reluctantly agreed only because without a service call we could not use the oven safely. An appointment was then scheduled. The repair man proclaimed that it was beyond repair as the chassis itself was twisted, which was probably caused by having being dropped and advised us to request an exchange. I then phoned customer service at the Lowes store and explained the situation and asked for an exchange, after having had the range for only a week. After providing them with the requested details regarding invoice #, date of prurchase etc, etc. I was informed that I would have to physically visit the store with the stove and make a return and would recieve a refund. I told them that I did not want a refund and that I wanted them to deliver a new one and at the same time pick up the defective one. They again repeated their policy. At that point I asked to speak with the store manager at which point I was put on hold after which their policy was once again repeated. I pointed out that as it was originally delivered by Lowes and having been confirmed unrepairable it should be exchanged for a new one at their expence. I also mentioned that I did not have a suitable vehicle in order to return it to the store and as I am pushing 80 did not want to attempt to load it on my own even if I did rent a truck. If I were to contract with a moving outfit to make the return how long would it be before we would receive a replacement, and would I be required to arrange for pick up? All I got was a response that "I have already spoken to my manager, and that is the best we can do for you". read more

This is the worst lowes I've ever been in . I thought I went back in time to Rickles in jersey City ... not only the people that there are clueless just as expected. For 8$ per hour but the store is poorly stocked items are damaged and missing parts on the shelf. Incredible that a store this new can be in such poor shape. I know they have a strangle hold on this market now but where is the manager ? Or is he or she a clueless 19yr old from the inner city and never saw a lawn mower or bought a mailbox ? I have to go there but every time I do my stomach knots because I know what I'm in for. read more

Grossly unprofessional idiots who don't know what they are doing is standard employee at both the local store and at the corporate level. PLEASE for your own sake never use Lowes to havev anything installed in your home. If there is a way to wrong Lowes will find it. There installers are either pompous butt wipes or untrained and unskilled people who will mess up both the job and your home. On average takes 3 months or more for any installation to be finalized.I know this from experience. I've had lights, apliances, fans, roman shades and doors installed through Lowes through the years. Each and EVERY time they F-ed up the project.My dishwaher was installed 2 weeks after the date given and at an angle.....yep its not set straight under the counter. This has created issues requiring a repairman to come out to my home a number of times.My kitchen fan was instaled crooked! It made such a loud noise my neighbors complained. Lowes sent the same crappie company out again to "fix" it. The ass wipes did nothing at all to remedy the situation. Their customers do all the leg work as you will to if you are as stupid as me and use Lowes. The manufacturer had to send me a replacement fan as the original one was rendered useless. My roman shade fiasco is the worst situation so far. It started in Oct. of 2015 and did not end til I put a stop to it in April of 2016! That installation was so incredibly AWFUL and the installer such a jerk that after 4 visits to my home and after destroying my plaster work around my windows and after ruining one of the 4 perfectly good custom made shades the manufacturer had to send a replacement. Of course the installer could or would not get his act together to re-install it or pick it up even at the store which by the way was an extra fee I PAID for.I ended up finishing the job myself. I had to do it as one of the men sent to me was so stupid he actually used my power drill and inseted a screwdriver also belonging to me into the drill.The screwdriver was used in in lieu of a drill bit because the installer didn't have any drill bits. This caused the problem with a screwdriver broke and went flying through the air nearly hitting my eyes. The installer was using my own drill because he didn't have a working one with him. This is the type of idiots you're going to be getting when you use them for any sort of installed work.Even something simple like a installation of an employment will go wrong because the people that they have delivering the appliances are complete morons. For example I recently had a stove installed. The installers got lost and I had to contact there customer service phone number a number of times to give him directions to come back to my house because they said I was not home when it fast I was waiting at home all day. I have to say that at least in this situation the stove is working. My current disaster involves the installation of a kitchen door. They are first installer said that they would be able to do the job but later refuse. Now in a normal situation this store would contact me to tell me that this job cannot be done that wasn't the situation with this store. I had to go to them and you will have to go to them to each and every time something goes wrong. Nobody reaches out to you unless you start screaming and yelling at them like you're a lunatic. So my suggestion is that's what you need to do threaten them threaten them threaten them threaten them and threaten them some more. That's the only way you going to get anything resolved with them.They then arranged another installer to come out to take measurements this installer seemed to be able to do the job however nobody from their installed sales division ever contacted me. I've had to visit the store countless times, I've had to go into the store and question them over and over again as to when this job is going to be completed. I've had to email Lowe's at the corporate level to no avail. I've had to message them through the app to no avail. I've had to call their installed sales Division and I've gotten nowhere at all whatsoever. I've also called a regular toll free customer service line and gotten nowhere. The latest update on this is that the installer has not received the paperwork from the store but of course you know the installed sales division is too incompetent to actually orchestrate this installation you the customer have to do it you the customer have to do everything with them to get a job completed you're doing all the work honestly I see no reason to even pay them a cent since you're doing all the work. You would think a loyal customer would be treated better than a bum on the street but that's not the case here. As a customer everything has to be put onto your shoulders to be done in order to finalize the work. Don't expect any cooperation whatsoever. Yes they're very polite and nice at the store level but highly incompetent as the company is as a whole. read more

Staffing mishap but corrected by the general manager. Waited 30 minutes to receive appropriate help in the paint section. At 10-15 min and after two calls to the paint department worker... One girl in customer service was very polite and helpful to her potential. She came over to the paint center to try and help me. She couldn't put in the right codes to get the matching color. But she tried. General manager came out after almost 30min. He helped me. read more

I think it's okay here, but I prefer to obtain my suppiles from local businesses when possible.

Just left This Lowe's they gave me the wrong price on a doormat told me I had a wait for somebody to go find a price while I stood around for 15 minutes listening to the cashier tell me what is and what isn't her job the only helpful employee around was Dom a five star employee who actually went to go check the price for me and was kind and considerate Great Job Dom read more

Staff always helpful and courteous...can find most of what I need and never had an issue with help...Hey fellow Yelpers....try a little patience....goes a long way Store manager Joe is always available and helpful...give him a try...no i do NOT work for Lowes! read more

Horrible experience. I ordered flooring for a walk in closet. I was quoted a rough estimate on $200 - $300 dollars I ordered it in August 22, 2017. October 1, 2017 still no flooring. So, I called ( 3rd time). The new estimate was $700.00. $65.00 to move a dresser. $75.00 to dispose of carpet ( which I would take up). $300.00 for installation. This place is crazy. I would never ever shop here again. The worst experience I ever had with flooring. AVOID at ALL costs. read more

This Lowes sucks! I ordered a door on 7/2/2015 and ETA is 8/6/2015. From the beginning of the process I was worried about delays and specifically told the person at Lowes who placed the order. He assured me oh it only takes about 3 weeks, should be earlier than ETA. Lowes will call you when the door is in. Ok, 3 weeks pass and I'm anxious to get my door for my new office. I call Lowes and remind me the ETA is 8/6. Then I call a few days later and then once again a few days later after that. All Lowes kept telling me was the estimated time of arrival 8/6. I call on 8/5 late afternoon and 8/6 morning. Finally, I'm like if it's not here, can you check if it actually shipped from vendor? Finally, they call the vendor and the door is delayed due to wrong part and new ETA is 8/21! So frustrating! Very unprofessional and shows complete lack of training to Lowes customer service. I could have gotten better info through an online tracking system. read more

The worst service ever..never buying for my home from this place I had to learn the hard way...I don't usually go by reviews but I should of read the reviews for this place...my family and I just moved to a new apartment we figured lowes would be a great place to get our appliances. I ordered a stainless steal refrigerator which I was over charged for cause I found it was cheaper at home depot..I placed my order never got an email from lowes confirming my order when the refrigerator came to my home a huge dent right in the front then I was told if I keep it they will give me 10 percent off you lost you damn mind..they took the refrigerator back I got called from the delivery service confirming they took the refrigerator back for me to go to lowes to have a new one redelivered pr refunded..my husband and I went that same night waited for 45 minutes before we were even noticed and assisted asked for a manager a sales agent comes to help tells me she can't set it for redelivery until they have it physically back at the store for me to call her the next day at that point we are frustrated we tell her we want to get refunded and go elsewhere she tells us that's fine go to customer service they will refund us..we go to customer service and it was even worse while the young lady is trying to help us this so called manager named John I don't know how he became a manager for he has the worst customer service skills towards customers tells me he can't refund us until they know the product was taken I play the message left by their delivery service confirming they took it back and to go to lowes for redelivery or to cancel the order and he tells us he won't give us our money or redelivery for us to call or come back the next day and that it's not guaranteed we would get redelivery right away I asked for his boss or someone higher and he refused to get one telling us they would say the same thing to us then he kept blaming the delivery service yet I didn't buy from the delivery service I bought it from Lowes..this was mind blowing..never go here if you need appliances or anything for your home go to home depot they have the best customer service and follow throw until the end of your purchase and needs are meet. read more

The staff here were helpful and the location is large and spacious. It's a big box store and is all that goes along with that type, but good for finding what you need. read more