Experienced a Trifecta of customer service with Amber,Tara and Italo helping me throughout the store in my shopping Journey. All of them helpful in finding everything I needed and got me checked out without any hiccups for my military discount. read more

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Angelina rocks. She knew her stuff and smiled and was like all good. Thank you soooo much.

Picking up a microwave we ordered a couple months ago for a remodel that we have planned in the future. We got a super deal due to their Memorial Day sale. We also became a Lowes Pro reward member to save even more. I was called by the local Lowe's that our order was in and we could pick it up. Ana, Hector & Marisa all assisted me in picking up our microwave, it was simple process. They have a separate department now so you don't have to wait in line at the returns desk. I just went right to the order desk and they brought it out and even helped me load it. Great customer service. Lowe's is always improving the customer experience read more

Lowe's Home Improvement - Lowe's delivery contractor - Hardware Stores Near Me - Bakersfield, California

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This Lowe's has been my go to home improvement store. The staff here are helpful, of course before buying anything I try to do my research on the product. I have bought my appliances here, my remodel fixtures, and most recently I went back to a fake Christmas tree after years of buying fresh. I got it on sale, and it has different light modes. I am happy with it. The store is big with plenty of checkout lanes. I would recommend this store. read more

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Very rude personnel that work here definitely thumbs down So offensive with their words.

I enjoy Lowe's and they have a huge garden in this location . Mathew' was helping me today and he made sure I found what I needed and also was very knowledgeable over where all the items I needed were. I appreciate him being super attentive. Edgar also helped me with check out read more

We made our online order and went to pick it up. There was one customer waiting ahead of us who had been here almost 15 minutes waiting for her product/order and after we checked in, it was almost 8 minutes now before anybody has even acknowledged us. Don't waste your time with Lowes go to Home Depot or Ace Hardware because Lowe's will just make you stand around and wait. Total wait time standing in the pick up area was 18 minutes. read more

I really appreciate JACOB & JOSEPH. 5 stars for these two. These two are class acts. Answered all my the questions my wife and i had. Very Respectful. Very knowledgeable. Management please Honor these Men. Thank you both read more

Lowe's Home Improvement - MY NEW BARBEQUE! - Hardware Stores Near Me - Bakersfield, California

The sarcasm expressed by the customer service person Makes you wonder what shes doing there Worst customer service Home depot all the way. Its not jus tge company to blame But the parents of the ill mannered woman at register read more

Oh look all the bad reviews not surprised at all do better Lowe's in Rosedale. What about your great service commercials. Ha! What a joke. Never get any help in this store in a timely matter. I asked not one but three to help me and everyone either ignored me or said it's not my department. What tha! Come on. It's simple carry some serious meetings on customer service or you're fired for new hire. Get better workers and service read more

Lowe's is one of our favorite stores, it's a one stop shop for us! As a homeowner, you understand all the little things you need for maintenance. Staff is always helpful and knowledgeable, if not- they'll find the help we need. Teresa, the cashier is always pleasant and nice! read more

I am a landlord and a frequent customer at Lowe's. My experiences with Lowe's have generally been positive, but today was an exception. A few months ago, I purchased a vanity, but within a month of installation, the top broke due to a manufacturer defect. I contacted the manufacturer, who confirmed that since the vanity was a single-unit item, I could return it to the store. Before removing it from the wall, I reached out to my local Lowe's, and all parties agreed that I could return it. Since I needed a replacement, I waited until the new vanity arrived and was installed before bringing the defective one back. Expecting a smooth return process--especially since this was previously agreed upon--I planned to complete everything within my lunch break. However, when I arrived at the store, the clerk treated me as if I was attempting fraud. It was a terrible experience, and instead of a quick process, it took over an hour to complete the return. As a landlord managing multiple properties, time is money, and this was a complete waste of both. read more

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Troy in appliances has restored my faith in Lowe's customer service. Tonight he was so helpful and very patient with me as I struggled with technology as I purchased a new washer. He was friendly, helpful, knowledgeable and a joy to work with! Thanks Troy! read more

Went here to look at a washer and dryer ended up buying the washer dryer combo. The person that was working was very helpful and knowledgeable. They didn't know one of my questions so they researched it and found out the answer is always spot on. As they do price matching so the value is dollar for dollar. read more

Lowe's Home Improvement - Sitting in the barbecue aisle while my wife is shopping lol - Hardware Stores Near Me - Bakersfield, California

They're never open when you need anything. Some staff are great but most are useless and have no business working in a hardware store. This morning at opening it seemed like they had maybe 5 customers in the store and every one of the dumb bastards found a way to get in my way. They keep so much crap in the aisles that one idiot gawking with a cart can trap everyone trying to get through the main aisles. They didn't have any of the bushings I was looking for. read more

Way over price when I can get the same product at Home Depot I will not recommend this place unless you just want to get rip of extra cash

I tried exchanging a kobalt battery combo kit with Kelly the manager at Lowe's in Bakersfield. Bvalue $140 it was a gift for my birthday since I had purchased the kobalt combo tool kit for around $300. The batteries came out faulty and don't hold a charge. Lowe's refused to exchange, credit, or even store credit since I did not have a receipt. Again it was a gift. They told me the person that bought it had to go. So what am I supposed to do with new batteries that don't hold a charge. Rather than inconvenience my friend I will be returning all products purchased and not shop at lows anymore for their outrages policies and refusing to make things right. Kelly was the manager on duty and couldn't help me. read more

Lowe's Home Improvement - Hardware Stores Near Me - Bakersfield, California

Good service and for the most part the employees try to help everyone! Bought a generator here works great.

On December 16, I ordered a tree from Lowe's on Lake Pleasant in Peoria, AZ. for my son and his family. He did curbside pick up and then when we returned home he placed the box in his garage. When we all arrived from out of state on Christmas Eve we began putting it up to decorate as a family. The box appeared to have been previously opened. Once we pulled out the teee we noticed some garland left in the box. We assembled the tree and the plugged it in. Half of the lights didn't work. On the 26th I tried to return the tree and was told they do not do returns of trees after Christmas. I returned to my son's house and began looking for the registration card to call the manufacturer as Lowe's told me to do. The papers were out of the plastic and in the box. I began gathering the info from the tree and box and located a label for the previous owner with their address. We called Lowe's and told them we had proof they sold us a used tree and after 2 hours on the phone they said all they could do is offer us a $25 gift card. This is disappointing as the tree was more than that and they are pushing it onto the manufacturer now, instead of owning the fact they sold us a used tree. read more

Lowe's Home Improvement - Label with previous address in the upper left upside down - Hardware Stores Near Me - Bakersfield, California

Everything. They're at a very convenient location, right off the freeway & Panama Ln. I can always find Everything there and more.

If I could give 0 Stars I would!!! I purchased a washer and dryer here in April and got all the warranties, and let me tell you it is no help. Had the timer knob fall off, FALL THE FUCK OFF of it and they pretty much told me to figure it out myself and after being on the phone with their warranty service for over an hr they said they could ship me a new one in 2-3 weeks, so now i have to figure out a place to do laundry for a house of 5. All they could say is sorry dont know what to tell you, good luck and bye!!!! Needless to say I'll never purchase anything from lowes ever again. read more

Lowe's Home Improvement - Hardware Stores Near Me - Bakersfield, California

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For the love of decency. Please have a human checking us (the customer) out. I work a lot. I truly don't want to come to the store and feel like I am working still. Instead of receiving help I have one of two employees just watching me do what should be their job. I'm not in any way upset with them. I'm certain they are being trained to make sure we work. If just one register can be open. If I have a few items sure I can check myself out. I'm buy lots of things. The bottom line can't be that bad. The ceo can't be that tight on budget that customer service had left. The store itself is great. I just want to feel like a customer and not an employee. I don't recall sending in an application. Do I claim the time on my taxes? read more

Bought a smoker from them, PitBoss. Smoker on the very first cook caught an auger fire, not supposed to happen. Contacted Lowes, they declined to assist in the matter referred me to manufacturer. Pitboss was excellent, they took responsibility for the faulty unit and immediately set for a replacement. They had me reach back out to Lowes. The point of contact that I got that day was Danny, come to find out he's an ASM. Homeboy immediately begins to question the process instead of doing right by his customer and stated that he needs to contact his upper management to make sure. Dude acted literally like it was coming out of his paycheck. Followed up with him for a week with no resolution. Didn't bother to contact me once, I had to make contact each time. Danny, you got all my information call me back brother, need this resolved. Today, 8/8/23, I'm on hold waiting to speak to me after he asked me to call back at 19:10 it is currently 19:33. He was supposed to be coming back from lunch as I was told by an employee. I just got out of the call with a female employee that was very friendly and told me that he is now going into a meeting and can only take down my information. Mind you, Danny has had my info since day one. FOR ANYONE LOOKING TO SPEND MONEY AT LOWES ON ROSEDALE THIS IS THE BUM SERVICE DANNY WILL PROVIDE YOU WITH. Pictures included. read more

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I purchased a Pit Boss 850 Pro online for $499 during a Labor Day sale at the Lowe's location on 730 W Ave K, Lancaster, CA. I opted for assembly at the store for convenience. However, when I unwrapped it at home, I discovered several issues: scratches, bent wheels, missing front shelf, screws, meat probe, an unrelated part, and no grills inside. I contacted them, and they suggested it might have been taken from their "needs parts" section. I asked if I could exchange it at the Bakersfield location (7825 Rosedale Hwy, Bakersfield, CA) since it's closer to me. However, at Bakersfield, they said they couldn't exchange it because I didn't purchase it from their store, despite the return policy indicating I could return it to any Lowe's location. They issued a return instead of an exchange, contrary to my expectations, although they loaded up a new Pitboss in the back of my truck. While I was driving off with a new Pit Boss 850 Pro, a staff member stopped me, claiming I hadn't paid for it, as it was a return, not an exchange. The manager confirmed they only process returns, so they unloaded the grill from my truck without my consent while I was on the phone trying to resolve the situation. It took three weeks for the refund to reach my account, and despite making a complaint to customer service, I haven't received any follow-up or resolution in almost a month. It was a very frustrating and embarrassing experience. read more

Lowe's was rocking today. So BUSY!! The parking lot was packed, and many folks were milling around the store. Fortunately my wifey ordered online, and we picked up her order at the store. Did not have to do any browsing and shopping inside where there was too many people present during these pandemic time. There was one issue that we encountered in regards to the order. The staff kept the lines of communication open, and the issue was resolved to our satisfaction. read more

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I'm doing a tile job at home in Tulare. Decided to stop to see if they had any tile for my entry way. I went to the restroom and found 3 comodes out of service. The bathroom was dingy and had a smell of not being disinfected in months. Also the sinks didn't work. How the heck do you have a big box store that's known for home improvement, but have a sub par public restroom? I wish the inside matched the outdoor facade. If I were in management, I would be extremely embarrassed of the poor up keep of these facilities. I approached a male staff member and told him about the poor condition of the restroom. He laughed and said, and I quote.. "that's not my department." With that kind of attitude of poor customer service. I will be taking my business elsewhere. read more

Lowe's Home Improvement - Sadly the only handicap stall in the restroom is out of service. - Hardware Stores Near Me - Bakersfield, California

Nothing against Lowe's but beware they now contract out to Angi's List for installation. Bought a garage door opener a couple of weeks and asked to have it installed. Date for installation was set then cancelled. This happened 3 times then the installation was completely cancelled, no explanation. I have a bad back so I needed some help. read more

It's that season for planting and getting the yard spruced up. The Lowe's on Coffee and Rosedale always has what I'm looking for. From the indoor plants to the seasonal flowers...they are always looking good. All though the prices can be a little steep on some of their indoor plants, they go often have awesome prices for some. If you're wanting some beautiful annuals and plants, then Lowe's is your place. read more

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I'll admit, I'm definitely a Home Depot girl. Mostly because it's closer to my house - yes all of one street closer. But it's a family thing. My dad shopped at Home Depot, my boyfriend shops at Home Depot, and I shop at Home Depot. Even if they did shop at Lowe's they likely would never admit it. It's like cheering for the opposing sports team - you just don't do it outwardly. Even so, I'm fully admitting my love for the Lowe's Garden section. It's MUCH larger than Home Depot and I can always find a variety of plants in all very healthy conditions. I also seem to find much better indoor plants as well. Maybe it's just luck or time of year, but I've been very satisfied with my finds at the Lowe's garden section. So much so, I'll be back there next week! read more

After spending $10k+ here while remodeling parts of my home, I'm tired of being treated like a damn thief. They have turned the check out to self checkout so I have to painstakingly scan everything myself, just to be interrogated half the time when I go to leave. Employees demand the receipt and check over items after I've already spent time and money buying their products. If I'm supposedly so untrustworthy, just pay a cashier to check me out. Annoying. read more

Purchase 3 doors from them with install. The doors took like 6 months to get here and when they did 2 of the 3 were damaged. The install was a complete disaster. Installer arrived late, gets here and asked for coffee, has breakfast before getting started. Then he does a crappy job installing the sliders and front door (see pictures)!! I call Lowes to get this problem resolved and get the run around. Do not recommend purchasing from Lowe's. Specially the install services they provide. read more

Lowe's Home Improvement - There is a gap between the tile and the door - Hardware Stores Near Me - Bakersfield, California

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Asst Manager Broc has zero customer service. I purchased a defective motorized window blind on line and contacted the Manufacture to exchange it. I was assured I could exchange the blind at the return counter. The nearest location to my home is Rosedale, Bakersfield approx 50 miles from my home. The Manufacturer Rep gave me a return number insuring the store would get their money back. I walked up to the counter and showed my blinds and asked where are your blinds located. I said I spoke with a manufacturer Rep and was told to request an exchange. The lady at the counter said abruptly, "we don't do that". I said the manufactures rep said you would without question, so I asked "where are your blinds located. I located the matching blinds and returned to the customer service counter. The head cashier was very helpful and attempted to complete the exchange, but struggled due to the on-line purchase, and the purchase was 120 days ago while they have a 90 day return policy. I understood the policy and was very patient through all of this process, but expected an exchange as the manufacturer rep said. I was there now for 32 minutes and repeatedly asked for the store manager. By now I was on the fifth person assisting me at the cash register and giving my licenses eight times. I repeated myself again and asked for the store manager as I was working with the Asst store manager Broc and he sarcastically said. "I"m the store manager and how can I help you"? Really? How can I help you"? This was humiliating and horrible customer service! If he was new to the conversation that was one thing, but after being there and knowing the entire exchange in process how dare you ask how can I help you. Apparently, having a reference number from the manufacture meant nothing. The ironic part was I was visiting from out of town and was on the phone with a colleague of mine who is a General Store Manager for Lowes. He said this should be a simple customer service exchange and couldn't believe I was going through all of this. This should have been a simple exchange for a $99 item with the exchanged item in it's original packaging and a reference number from the original legit purchase. Very disappointing experience! read more

As usual retailers don't have experts working in the departments. Asked when is a good time to purchase "birds of paradise" they didnt, of course i had to ask a garden cashier because there were no associates working in gardening. Please don't use covid as an excuse because this is my experience generally. If you don't youtube and do your research before going to Lowes or Home depot you can forget it. All they can do is point in a certain direction. read more

they take too long to help you on the phone. we waited about 40 minutes to an hour for someone to pick up. thats how long i could've just gone to the store and back. honestly they need to fox their customer service. read more

Returns suck! Especially if you have an ego power tool combo. It was a long drawn out process that shouldn't of been. Frustrating and made it seem like I was committing fraud. The string timmer model # didn't match the combo model # outside the box. Wouldn't take my return. Talked to 3 different employees including the manager. Had me call ego to get my return from them. The model# outside the box pertains to the combo. The battery the battery charger and the trimmer itself. Turn the box around to the back and each item has it separate model number in fine print that matched. Wow. The first clerk didnt catch it. Cool. Whatever but when the manager of returns misses it. . ‍you guys don't know your own products and what you selling and returning or what. read more

Whoever the female assistant Store Manager is, that works at the returns area has terrible customer service! She is extremely rude and when I asked for the return amount to be put on a gift card so I could make an immediate purchase but instead she refunds it to my card which I had already explained to her I didn't have anymore as I lost it. Walked out without making my additional purchase. read more

They have bad service all the employees they don't know anything manager angela she is very rude to never go back beter go Home Depot good service read more

Return policy is up to associates who are helping you. Today, I went in to return a light fixture ordered online. I was informed this was a "special order" item since they don't carry it the store, and would be charged a 20% restocking fee. Supposedly I was speaking to the manager already, her name was Angela. Online it states "free returns by mail OR instore", and no where does it mention what I ordered was a "special order", just a basic light fixture, not cut to size etc. They actually returned my item, then charged me in a separate transaction for the additional 20%. My app on my phone stated full return amount when I clicked "initiate return". read more

I had to return something and the girl Blanca was very upset pleasant. No greeting and very unfriendly. She seems to be very unhappy answering question or helping people. I hate to complain about people but when you're treated really bad I have to provide feedback to help the company improve so this experience doesn't repeat itself. read more

I tend to come here for home tools and garden stuff. Most of their staff are helpful and knowledgeable when you ask for help. Their store is clean and organized. read more