I bought a dishwasher from Lowe's got the extended warranty and had them do a third party install. The machine stopped working roughly 8 months after the install. I called Lowe's and got an 800 number. I was told to contact the manufacturer and have them come out to certify it was not the machine. That took 2 weeks. The service person from Samsung came out and showed me the scorched wall. There were exposed wires that made contact shorting out the unit. I contacted Lowes and waited another week for them to verify the service person's findings and two more weeks to get a new installation. In the meantime I was promised a $125 check for my trouble. I never got the check. So again I called, this time pissed over wasted time on the phone and the long process for repair. After much back and forth I found two $125 gift cards in my account. It was probably in error but for all my trouble, I will take it! When you deal with corporations you usually get screwed. You have to be firm and hold your rightful position. This result was not the norm but there is no reason you should not expect to receive some form of compensation or consideration for unreasonable responses to expected failures in the course of doing business. read more

Jasen assisted us with cutting shelves we needed for a closet project. He was patient as we sorted through our list. Jasen made all the adjustments to the shelving exactly as specified. When we were finished, he further assisted in another department before checking us out. read more

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Went in knew exactly what I was looking for just didn't know where it was. Muriel was very helpful he saw me looking at the signs and ask if he could help me I told him I was looking for screws he took me right to the direction . I saw what I wanted online just had to go in and grab while grabbing he asked if I needed any help with any advice. I told him what I was looking to do and he mentioned I grabbed the correct ones. He was very helpful. The store was clean and not busy as it was early in the morning. They even have Halloween decor out which i absolutely love. read more

My husband and I visit this Lowes location often and we've had several great experiences. It's clean, conveniently located, and the staff has always been friendly and helpful. The ONLY REASON I gave them 4 stars instead of 5 is that th self check outs do not accept digital gift cards. The only registers open are on the far right side by lumber and customer service so we usually have to walk across the store to check out and then outside we have to walk across the parking lot to get back to our car. Rating from F to A +++ the store and employees get an A+++ and the ease of checking out gets a C. read more

Lowe's Home Improvement - Paint center - Nurseries & Gardening Near Me - Apopka, Florida

My daughter recently purchased a home with massive problems, and as a result, I have spent tens of thousands on repairs, including a considerable sum to Lowes in Apopka, FL. From flooring to doors to baseboards to appliances and blinds and thousands in plumbing fixtures and lighting, I used Lowes as my one-stop-shop. Let me start with the flooring debacle. The vinyl planking itself is lovely. The new baseboards (throughout the entire house) should not have been that complicated. My complaint is two-fold. First with the salesperson Jimmy, who redid the contract 3 times and continued to charge us more money after the contract was signed. I paid twice but refused the third time. He seemed confused about the math and ordered the incorrect quantity. My second flooring problem was with the installers, Keller Interiors. The job was left in various stages, requiring scores of phone calls and personal visits to the store. Trash was left. We had to call. Some of the baseboards were not replaced. The caulking was atrocious. The transitions were not completed. It was a disaster from start to finish. I stopped calling because I had simply had enough. The baseboard caulking remains sloppy. We purchased several appliances. The washer was not connected correctly, requiring more calls and another repair person. The dishwasher was broken and it took a couple weeks to get another. We finally had an appointment but the installer cancelled at the last minute. The repairman who came did end up being quite competent. The blinds were done correctly but the installers tried to come before the store got the blinds in. More calls. The guy who installed them was the best of all the installation people we had in the home. Plus, he was extremely considerate. And there then was an exterior door that took well over 2 months. The contract was redone (I never found out why) and the permit wasn't applied for and it went on and on. I called. I visited. I asked for Rudy the manager but was not allowed to speak to him (he never reached out to me after being told he would call). The door was unceremoniously dropped in the middle of the garage over a month before the permit was secured. I had to call to have the store remove the door until it could be installed. Why was a permit even required when the regulating authority doesn't even come out to check the work? The permit was over $300! Or was it $400? Did I mention that I purchased a couple thousand dollars worth of plumbing and lighting fixtures? Thankfully we hired our own excellent plumber and handyman. The house still needs new windows. Guess where I will NOT be buying them from? Lowes has decent products but the installers are, well . . . read more

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Came here to pick up a refrigerator for my dad - it was the only location that had it in stock. Very quick and easy process to order and set up the delivery. Refrigerator was delivered as promised and earlier than the time it was promised. Helps also that the refrigerator was also $150 cheaper than the other big box hardware store. read more

Lowe's Home Improvement - Nurseries & Gardening Near Me - Apopka, Florida

we went in to get wood cut and Gary was great. It was towards the end of the day so we werent expecting to be helped but Gary was polite and pleasant and cut our wood for us read more

Very very disappointed as a loyal Lowe's shopper. Went in to purchase a replacement dishwasher. Sales staff came over and answered one question then excused himself to assist another customer. As my wife and I stood by patiently waiting we watched the salesman go up front with the other costumers. This is fine by me if he was closing a sale, but in my opinion he could have acknowledged he'd be back to assist us OR asked another sales associate to come assist. Feeling my business wasn't important I just took my purchase across the street to Home Depot. Mike in Home Depot's appliance department was very patient and knowledgeable in assisting us with our dishwasher decision. read more

You'd think it would be simple to find a rack to hang your Broom, dustpan and other Misc items. But... no, ask a sales associate and they direct u to the aisle with Mops and vrooms. Ask someone in that Dept and "we r to new to tell u." Ask the head cashier and she has to look it up on her phone and still couldn't give me an aisle location! WTF nobody could give a Def answer! More training perhaps is needed but not shopping at this location for now! Worst service ever! read more

Let me start with, for the most part, I'm a fan. In fact, I have always chosen Lowes over HD. I feel Lowes stores are better suited to someone that isn't a contractor (and I'm not). My first disappointment was during the pandemic and afterward, inventory was not replaced at the store I frequent. I typically don't go to the store to "spot" something that I will later purchase on-line. If I go to the store I want to find, buy and carry-away my purchase. More recently, I can't understand how Lowes can spend tens/hundreds of thousands of dollars advertising appliances which aren't available. If you want people to buy large ticket items such as appliances, you need to make the process simple, hassle-free and a pleasure. My new washer and dryer were just delivered half-an-hour ago by HD because my experience was better. Note: I have purchased all my applicances from Lowes previously. read more

Absolutely horrible service the night manager lied to save her own ass. They made a disabled vet do double the work to get one thing they did wrong corrected. they offered no help and acted like it was an inconvenience to assist me. The assistant manager acted like he was to big of a executive to help me. Honestly if your a veteran of the United States don't shop here they don't appreciate us nor do they care to help. read more

Lowe's has got to be my favorite store for all my home project needs. I hardly ever go to Home Depot because Lowe's has everything. I know where everything is by heart and the staff are friendly and helpful. You can't beat Lowe's for prices, 'how to' project books, in-store classes and supplies. Being a home owner, this is the place for me. read more

Lowe's Home Improvement - Nurseries & Gardening Near Me - Apopka, Florida

Worst Lowe's ever! Space nobody in the store knows anything. Nobody in the store is willing to help. Nobody in the store actually works there. You walk around and there are people in their vez but they're on their phones they're talking or doing something else other than working. This is why I shop at Home Depot. read more

I came in not knowing much on what I was looking for or where to find it but I described my circus contraption idea and Martin and an older woman Elaine? (I'm sorry I forget her name!) but they helped me find everything I needed and now have built a successful prop!! read more

Wow!!! Today while working on two home projects, i made my way to Lowe's in Apopka. I was extremely disappointed with the engagement of their employees. After comparing price, which is higher than Home Depot across the street, coupled with the fact that their employees ignore he looking for items. i saw the same employee circle the aisle and not say anything. I was researching on my phone, products for my projects and comparing prices. She said, nothing. However, Home Depot employees were outstanding. The military veteran asked, if I need anything and gave direction. The electric specialist was able to help, but he page a gentleman to help with plumbing. Home Depot, you have my business from today on. Your prices are better. Posting this to Lowe's site, with one star. Sad but true. They wonder why their company fail read more

My favorite go to home improvement store! My husband and I needed to finish up a small project for the outside of our house. I could literally just walk around looking and browsing. read more

I am a fan of this Lowe's. It is nice in general and very clean. It seems like Lowe's is always clean and laid out a little better than Home Depot. I only gave this Lowe's 3 stars for this reason, this is a relatively small Lowe's. More than one time, I have been in this Lowe's and they have not had what I needed. I ended up driving across the road to Home Depot. For this reason, I am only giving it 3 stars. I frequent both Home Depot and Lowe's in Apopka, I really don't have a preference to either one. Also, this Lowe's does not have a tool rental center. When I have asked the Lowe's associate the recommended that I drive out to Mt. Dora for the rental center, knowing perfectly well there is one across the street (guess I can't blame him, but still). Overall, this Lowe's in nice, clean, and laid out well. But if I am looking for something specific or question whether they have it or not... I am going across the street to Home Depot as they seem to have a larger selection. read more

This store has become my one stop location for everything I need around my home. The staff has always been polite. The store is clean, well organized, and fully stocked. The garden section is especially nice. There is plenty of parking and I love the big mossy oak trees they have around the property. read more

Lowe's Home Improvement - Nurseries & Gardening Near Me - Apopka, Florida

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I called this store TWICE to find out about St. Augustine Sod and was told that they had 2 types. I was also told that they would be receiving a new shipment in the morning. In the morning, I called again. Yup they got the shipment! I hightailed it over there since I knew their competition was out. Did they have sod. No. No they didn't. They didn't have any the previous night and they had not received a new shipment. I don't know what the point was in lying to me. I was so mad that I was lied to there is no way I would have browsed the store for anything else that I might need (and there are a few things I do need). I'll stick with the competition. read more

My local Lowe's; I like this one- very clean, and great staff- I never have to go far to find someone if I need some help. Like many locations, this one is across the street form Home Depot, so if I can't find what I need here, I can always go over there. Garden Department is awesome as well! read more

Second time I went to this store, had a representative help me and then they walk away to assist another customer while leaving me standing there. Informed manager Ed that I will not be shopping at Lowe's again. Better off avoiding this store. read more

I have to say I have been visiting this Lowe´s (Apopka) for about 5 years since I moved here. And in the past I had only nice things to say, but in the last 2 months I have had problems. First time, I was picking out a wheelbarrow. I went back and forth and even received assistance from an employee. I decided on the $70 one because it was plastic and would not rust. I went to pay and it scanned at a much higher price. I explained that it was not the price and went to take a picture and the employee refused to give to me for said price. I asked to speak to a manager and it turned out to be the employee who helped me pick it out and she gave it to me for listed price. The cashier was very upset they gave it to me for the marked price. Second time, I went to buy 4 panels (4´ x 8´) for $20. When I arrive, I see other panels very similar, but higher quality for $25 (yellow price). Immediately I decided to buy those. Later on in the day, I realized they actually charged me $32 per panel. I returned the following day to get my refund on the difference in price. I was informed the yellow pricing is actually for ¨subcontractors¨. I told them that was very misleading since everything on clearance at the store had yellow stickers. I was told that I should have gotten closer and read the sticker. I still didn't feel as if they understood my position. I would have bought the $20 panels if not for the yellow price tag, I explained how it was deceptive as a customer and would like a refund for the difference. The Manager and whoever it was that claimed he was in a higher position refused. Instead, they asked me if I wanted 30 panels, and that would be the only way they would give me a refund on the price. I didn't need the condescending attitude. As a result, I will not be returning to this Lowe´s, even if it is around the corner from my house. Instead, I will be going to the one in Altamonte Springs. I visit Lowe´s a lot. As a single mom, I am the one who takes care of all the house issues. Suggestion: Make the color price for the ¨subcontractors¨ orange, and if not that color because it's the competition color, then blue. But yellow is Clearance. You see it all over the store. It is deceptive to make them the same color. This Lowe´s gets an ¨F¨ for customer service. read more

I had the worst experience with Karol at the service desk at the Apopka Location Lowes. I was buying a huge barn door for my dad, I had his military ID and she said I couldn't use his military account, even though we have the same last name, I said ok that's fine. She said I could have went to another register then I said I was directed from another employee to come to her register. When I had asked help for assistance to place on top of my car, she had refused help period. I have a huge SUV with racks, and wasn't expecting any help strapping, just placing on top. She said that is against the rules here. I said fine Ill put the car seats down and place it in my trunk, she had STILL refused to send someone to help. I told her I cant physically lift this 250 pound door (I weigh 130 pounds) to place in my trunk. I said there's other employees helping other people put stuff in their car outside, why can't I get help? She said its the RULES? Which rule is it to decide NOT to help someone put something heavy in their car? I went back to my car and attempted to put in my car by myself, which I couldn't. After 25 minutes of trying I went back in and asked another employee for help, Karen came to the other employee and said that we are not able to help. This is insane, why could I not get help to lift something in my car? Karen needs to be fired or needs more proper training on how to do a simple job with better customer service and at least acts like she enjoys her job, she looked extremely angry and unapproachable. I was so embarrassed, hopeless, practically crying when I left and will never be coming back to this location again. I hope the store manage Rudy Garcia or Beth (Karol's manager) sees this because this is absolutely unacceptable if she treats your customers this way. You guys are losing business from your employee Karol at the service/return center. Please do better and get rid of her or put her in the warehouse where she has no contact with customers. read more

I couldn't be more excited to be so close to this Lowes! We recently had our carpets installed, Adrian and Zack were so helpful! The took the time to go over each of our options. Keller Interiors went above and beyond as well! Wayne was the installer and did such an amazing job! He even came back to help with the transition from the carpet to the tile on his time off. I couldn't more satisfied with the service and product. Thank you, gentleman! read more

I like the store as opposed to Home Depot. I have purchased a few major appliances there, and have always gotten a great price, either by sale or price match. They always seem cleaner inside than their competition, and have always had what I came in looking for. The kids workshops are awesome as well. read more

These are some of the friendliest, most helpful people you will find. Shareeza, a young cashier, is an absolute sweetheart. Mick and Peter are friendly and helpful as well. Josh and Joseph in the outdoor lumber area are an amazing team. They managed to fit 17 panels in our small truck, smiling the whole time, and discarding the crappy panels automatically rather than trying to just throw them on. They are very pet friendly and welcoming. I drive out of my way to come here!!! read more

Lowe's Home Improvement - Nurseries & Gardening Near Me - Apopka, Florida

Extremely unsatisfied customer PLEASE READ: Working with Lowe's Flooring Department has been over a month long ordeal. It took over three weeks to get an installation quote from the flooring department which we paid them to do in a timely fashion. Lowes measured on a Saturday. We were promised the quote by the following Tuesday. Did not hear from them and had to continue to call the store. We got the run around from Zack as well as Jiovanni who said that he was the store manager. He ended up after about 3 week making a quote himself,. He emailed me a quote that had another customer's information (address, phone number etc.) which was very unprofessional. When I brought this to their attention, they stated that the pricing was wrong. It may cost more! Mind you that it had all of the specification of my floor (square footage etc). When I asked for Lowes cooperate number, they gave me a number of someone inside the store Chelsea and she then transferred me to Zack who spoke to me in a very condescending way. Zack asked if there is anything that he could help me with that he did not answer in the previous call. Not until I filed a complaint with them did Zack get back with me with a quote that he had to still write up. Corporate Office by then had probably called them and questioned them. Granted they offered a small discount, it was not worth it! I thought if the quote has taken this long, the install would not go smoothly. I was correct because the person whose name and phone number was sent to me on the wrong quote, stated their install has been very unprofessional and the installers had walked out on the job, leaving her house in a mess. I knew then that Lowes was not for me. My husband and I were gifting this flooring to my son and his family. We went to another store that had excellent customer service. They also offered a better product. Tad who is a manager at Lowes was very apologetic and gave my son a $35.00 refund for the measurement. This ordeal lasted about 6 weeks and no one has yet to call. Go across the street in Apopka. RUN to HOME DEPOT even if it is a little more pricey. It is worth not having deal with POOR CUSTOMER SERVICE. Again HOME DEPOT IS BETTER!! They measured on Saturday and had the quote ready by Monday. We purchased the floor on Thursday. We should have gone to HOME DEPOT in the beginning. We went to Lowes in the beginning because within the past year we purchased new appliances from Lowes, but not anymore. I won't even buy a thumbtack from the Apopka Lowes. There is no excuse for poor customer service. read more

I went ahead and decided to form my own opinion about Lowes. My husband usually shops at Home Depot, but because he was out of town I figured I could try at lowes since I've heard it's more a home owner store. But, man was I wrong. I am so disappointed in this store. I walked in from the flower area. I was interested in purchasing some Mums for my yard. The young girl in the check out counter had no clue of to which flower I was even referring to. She was too busy eating her French fries, to which my 3 year old thought was pretty funny. I counted the staff that we around the outside area, 9. Not one asked me if I needed help or had any questions. I had asked an older gentleman about the mums, and he told me they didn't have any and that they wouldnt do well in hanging plants so I shouldnt bother. He wasn't the friendliest guy either, he just recommended other options, but didn't offer any help in picking them out. I was completely lost, and with my 3 year old it was tough. I didn't want to waste my time so I decided to spend the hour and a half picking out the right flowers.. What a waste of time. I had to lug 2 hanging plant rods from the back of the store to the front, meanwhile with my 3 year old pushing our cart, and all the idiots standing around. 8/9 were men as well.. It was extremely rude. They just watched me. I spent too much money because I had no clue or help in anything.. The next day I went over to Home Depot and my experience was perfect. It just guaranteed every doubt I ever had. Definitely won't be back to Lowes. read more

If you're a veteran, NEVER shop in this store. I went there to get spring flowers they had on sale. I had flowers in my cart, some potting soil and a roll of indoor/outdoor carpet. I get to the checkout, the girl rings it up and I show her my military ID. She asks me, "Are you in the system?" I said I don't know but we have shopped here before and gave her both my husband's and my phone numbers. She said neither one is in the system and refused to honor the discount. I said, "How does one get in the system?" She said I have to apply. I've never had to "apply" for a military discount at any other place I've ever shopped. I left everything there at the checkout and told her I don't need this kind of service and went across the street to Home Depot where they honored my military ID without question or hassle as they always do. I will never shop in the Apopka Lowe's, or any Lowe's again. read more