The process of getting 4 new windows was so easy and efficient with K & J windows! Everyone I spoke…read morewith through the process was friendly and professional, especially our installer Joseff.

Extremely disappointing experience with K&J Windows. I would not recommend this company…read more Our sales representative was great, but almost everything after the sale was a completely different experience. Our Milgard windows arrived at K&J's warehouse on time, yet the owner and office continued telling us they had not arrived. I eventually confirmed through one of their installers that the windows were already there. Only after I called K&J and told them I knew they had been delivered did the story change. I was then told installation would be more than another month away. Before ordering, K&J sent out the installer the owner described as their "best installer" because our job was complicated. He inspected everything beforehand to confirm measurements, window types, and installation requirements. After our windows arrived, we learned the installers we had been working with were no longer working with K&J. We were told K&J had a major installation backlog and had hired another crew. That crew subsequently stopped working with them as well. The delays and misinformation we had been receiving suddenly made much more sense. Things became worse when I met the owner. He was extremely rude and dismissive toward my wife. While walking the project with another installer, he repeatedly interrupted everyone and told them to stop talking and listen to him because he knew what he was doing. He then announced that ALL of our windows were wrong, blamed the installers who had left, and said K&J could no longer complete our job and would have to refund us. At this point, WE HAD ALREADY WAITED OVER SIX MONTHS. With the owner standing there, I asked the installer directly if the windows were actually wrong. He disagreed with the owner and explained why they could be installed correctly. At that point, I completely lost confidence in K&J and chose to have the original installers complete the job independently--the same installers the owner and sales representative had previously praised as their best people. I also learned K&J sells the windows but uses subcontractors for installation. Anyone considering them should get clear answers IN WRITING about exactly who will install your windows and who is responsible for installation workmanship, repairs, and warranty issues. The final straw came when we picked up our windows from their warehouse. The owner, his son, and other employees were there. Their behavior toward both me and the installers was rude, confrontational, aggressive, and incredibly unprofessional. Comments made during that interaction also reinforced my belief that customers were being told their windows had not arrived when the actual problem was K&J's installation backlog. The Milgard windows themselves were never the problem. They arrived as expected, and our initial sales experience was good. The problems were K&J's communication, scheduling, management, treatment of customers and installers, and the owner's handling of our project. What was even more concerning was what happened when we started sharing our experience with friends, family, and others in our neighborhood. Multiple people told us they had the SAME OR VERY SIMILAR experiences with K&J. Some actually told us they wished they had known we were considering K&J beforehand because they would have warned us not to use them. I really wish we had talked to them first. After more than SIX MONTHS of waiting, contradictory information, multiple installation crews leaving, being told our windows weren't there when they were, and ultimately being told K&J couldn't complete the job, we had enough. I have dealt with many contractors and businesses over the years and have rarely experienced leadership and customer service this poor. Based on our experience--and after hearing remarkably similar stories from people we personally know--I would absolutely NOT use K&J Windows again or recommend them to friends, family, or neighbors.

DO NOT USE THIS COMPANY! I am not usually somebody who writes negative reviews, but this company…read morescammed my family and I would love to be able to prevent that for future potential customers. Flagstaff Windows came out to our home, measured for a door, took a deposit and said install would happened in 4-6 weeks. Six weeks later, they called to schedule for the install, but then canceled saying there was a shipping issue. A few months later they blamed the delay on the factory. When we tried to switch window vendors and order from a different vendor, they were very apologetic and sent a quote. Since then we have been completely ghosted. They have not returned phone calls, emails, text messages and their physical address is an empty office building. Long story short: we have not received our deposit back or the product we ordered. After six months of waiting, we moved on and the new slider was delivered and installed within four weeks (by a different contractor)

Mr. Gutierrez is an expert in the art of front door installations. I had to replace my entry way…read moredouble doors because one was broken and I could not get a replacement from the original manufacturer. Without replacing the door frame he was able to install new doors that actually fit better then the original installation. His years of experience was manifest by the work he did. His price was also competitive and the work done quickly.

My saga with the Payson HD rental shop continues…read more We rented a power washer to clean our deck in Pine. The fellow suggested we buy the soap and showed us that the siphon tube to draw the soap drops into the soap container. We opted for the $6 "insurance" junk fee. These are not required as they had told me on another occasion but they are sure to remind you of gazillion dollars it will cost you if anything goes wrong with the machine. We set up and started washing the deck, then noticed the machine was not drawing the soap-the water ran clear. We tried different configurations by no luck. When we returned the machine we mentioned that we could not make this feature work. Another staff person said that we should have used a different nozzle, the first guy acknowledged that he did not know that and that it was his fault. Regardless, they would not take the soap back because it was opened. A minor thing-yes. And there are few options in the small towns, so we'll use them again, but we live in a larger city where there are options, so we check at Lowes every time before going to any Home Depot. It's the little things Home Depot, train the staff, empower them to make things right.

Recently had 3 windows installed. Poor customer service, Called 3 times to get a answer on why my…read moretrim was installed twisted/uneven and 2 boards were split in half and pieced together. Customer service tells me every time still waiting for manager to look into it. It's been over a month and half. Now they wont even get back to me.

Top notch company. Their salesman and I designed two windows…read moretogether - one large kitchen and one smaller bathroom. The kitchen was a design not done before and it turned out beautifully. We replaced two sliders with a horizontal upper fixed picture window over top 2/3 of window. On the lower 1/3 horizontal level the middle 50% was fixed with two 25% screened windows on the left and right, which slide over the fixed when open. Worked beautifully and the picture window was stunning. Excellent installation of both window. Very happy with the result. It turned out that the bathroom window was misconfigured at the factory, which was initially a disappointment, because it had been designed & ordered appropriately by the Salesman, but here's the thing. This company corrected the problem, at its own expense, and now that this window is in, it's working perfectly and the installation, as before with the kitchen window, was done professionally and expertly. The installers were great guys too. I could not have asked for more professionalism, from the initial Salesman, to Chelsea who communicated frequently with me and the higher up folks who had to approve these corrections and to the installers themselves. In every way possible this is an excellent reliable company and I highly recommend them. The initial design glitch was just that -- a glitch. But these professionals made good on their promises and maintained a great attitude with us throughout the process. Can't ask for more really. Thanks W&D Store!

I'm new to town and recently needed to replace some glass shelves for a china cabinet that was…read moredamaged during my move. After a quick Google search for glass repair, Demer's came right up, and I'm really glad I found them. From my first phone call, they were friendly, helpful, and answered all of my questions. When I came into the shop, they were just as welcoming in person. The price was very reasonable--no sticker shock at all--and the service was excellent. Even better, they called me the very next day to let me know my custom glass shelves were ready. I've always enjoyed supporting family-run businesses and will go out of my way to find places like this. Demer's is exactly the kind of local business I'm happy to support. Great people, great service, and great prices. I'll definitely be back if I ever need glass work again!

The staff is friendly and knowledgeable, but they are the only Glass company who charges for an…read moreonsite estimate and they are 30% more than others.

Louis, owner, was very responsive and reasonable. He happened to be working in the same area so he…read morenot only stopped by but actually got the job done. Ge is very knowledgeable and did a great job! I will be referring his business to all my friends and family.

I live near the most famous golf course in the US. Famous, because the worst players come here;…read morethere is no way to hit directly at my house, but still, they are managing to do it. Recently they even broke my window, and, evidently, I needed a replacement. I've looked around and selected Vista View Glass and Mirrors based on the coverage area and their good ratings on Yelp. It was easy to contact them, and they arrived promptly to do an estimate. Their price was reasonable, and I decided to hire them for the work. They have a quick turnaround, and they would have completed the work in 3-4 days or so. Only in my case was there a problem: the golf ball broke not only the window but also damaged the frame and the window trim. That window trim had a specific design, and the window manufacturer was no longer in business. It took Louis a couple of weeks to search everywhere, but he did not give up, and in the end, he found a replacement. The new window looks just like the original. I could not be more content.

I was taken for a rollercoaster ride with this contractor. I was initially impressed by the…read morereasonable estimate... A few weeks passed. I called a couple of times to ask when the crew would get scheduled. I was always told that they aren't sure when the crew would actually come out to do the work. Understandable, they're busy. But a month or so later, with zero warning, the crew came out to do the job. Why not notify me? They proceeded to compelte only half the job and left the outside of the house littered with rusted nails and trim for several weeks. For what little they did install, it was not all installed correctly. I call them they need to fix certain parts of the installation. I asked if they could put a weather barrier up given the monsoons were coming. No response. Several weeks later, I finally get someone back out after calling and calling. They came to finish the job, but same issue - the trim wasn't installed correctly. Not only this, but one of the crew members broke my window. They said they would replace it for free. I spoke with Briggett and she re-assured me that they would resolve it. I let them come by, and they finish the job with the superintendent. I must say, this has been such a ridiculous effort. It took a total of about 4 months end to end to get a few pieces of wood correctly installed. Given everything that happened, I truly believe a discount should have been applied but they did not. I did not want to have to write this review, but I truly don't recommend this company. It was nothing but pain.

Needed rain gutters on my house. I called in the morning, and Tony came out that afternoon. Had a…read morequote that evening and approved it. Crew came out the next week and were done by noon, very good job. Only thing to note is they do want half down when you accept the quote. Overall 5 stars, very professional.

My neighbors kid shot out one of our windows w his BB gun. Custom Cuts Glass & Mirror was called…read morealong with some others. CCG&M returned my call quickly to set an appointment to measure and quote a price. The neighbor paid the cost and the glass was ordered. It took a couple weeks but today Mike and Andrew were here and had it replaced in under an hour. Wow to the quick fix! They were great and I recommend them to anyone needing a window replaced.

We used them to replace a number of window balances throughout our house…read more They had great communication, showed up on time, and gave a quick, fair estimate. When the parts were ready, they showed up and did a quick install. All in all, super easy to work with and did a great, efficient job. Would definitely recommend and use again!

Gavin was quick to respond to my request and could fit me in same day. He efficiently repaired…read morethe door problem and made suggestions for improvements I would recommend him and his company because they call back, they do the job right and prices are reasonable. Its a win.

Thank you Gavin and Square One for coming and installing an interior door and new knobs throughout…read more Quick and Easy! Looks great. Will be using again! Next up new baseboards and trim, and our sliding door in the back and hopefully a fireplace build out!