BEWARE: Do not go here! I came here for an "Urgent Care" visit. They are NOT urgent care. I have…read moreUnited Healthcare, and I thought there must have been a mistake because I know my copay is $40. Imagine my surprise to find out they bill you with the rate of an outpatient hospital, which means you get slapped with a huge deductible. In this case it isn't my insurance's fault, OSU Wexner let me know they bill ALL imaging (including a simple xray) separately, which means your insurance will apply what you owe to whatever deductible you have on your policy. Stay away if you need an "urgent care" appointment. I don't know how they get away with being so misleading.

SOOOOOOOOOOOOOOO nice on the inside!…read more Got a new primary care provider who happen to be at this location. WOW what a beautiful facility! RIGHT when you walk in there were concierge to advise patients where to go, which was nice. Not expected, but nice to have! Check in was on the first floor and was pretty quick! Then I headed up to the floor where my provider's suite was, there was a second mini check-in to advise me on how far down the hall to go to the appropriate waiting room. Wait wasn't long, the rooming process was pretty efficient and the visit was great! Excellent provider and very happy! LOVE the facility, parking was very adequate. There was plenty of spaces right up front to park and the traffic wasn't crazy in the area nor was it in the facility's lot. Not sure if that's because the facility is new or maybe due to it being an outpatient building... not sure. Either way, great experience! Start to finish was under an hour so that was super great!

A couple of years back my daughter had persistent fever and we took her to the urgent care over the…read moreweekend - they eventually diagnosed it be just a common viral fever; unfortunately, we didn't check to see if they were on our insurance plan when we went there. They even gave her a dose of Tylenol/acetaminophen without my consent. Finally when we got the bill it was for about $375, and they charged me $25 for the single dose of Tylenol (acetaminophen). We were really disappointed that we were ripped off by a reputable place for something as routine as a viral fever; we disputed these charges and they reduced the charges by $25 to approximately $350! We wrote them a letter expressing our dissatisfaction, and of course no one even bothered to reply or call back. This is the kind of institution that abuses the public's goodwill and lays in wait for unsuspecting patients without insurance, one of those unscrupulous predators of the health care system. Avoid this place, and if you still end up there, watch out for that dose of Tylenol and refuse it!

Initially we went to Nationwide's ENT after our Pediatrician recommended that my 16 month old son…read moreget ear tubes. (I should say, we have been to the Dublin Close to Home Urgent Care Center a lot and really like that service of Children's!) We saw Dr. Merz for Jake's tubes. We were skeptical about the need for tubes because he had only a few ear infections, but had chronic fluid build up. Now we are 200% glad we got them, his temperament and language development has more than significantly improved, however at the time we were skeptical because of studies that have shown little difference in development with the tubes over an extended period of time. Dr. Merz was not terribly helpful in discussing our skepticism and just kept stating his language skills will improve and then sent us out to a hearing test. A hearing test on a 16 month old is like voodoo science and really not that convincing, but we decided to get the tubes after another serious round of ear and strep infections. When my husband took Jake to the downtown Children's hospital for the surgery, they were backed up about 3 hours because they did not have enough cribs for the post OR kids. The surgery was as traumatic as you would expect and my son was very unhappy, but after some holding and a cow balloon, he seemed okay. I did not go with him because the nurse on the phone said only one adult should go and when my husband went he said there were all sorts of full families there, which was frustrating. So everything seemed okay, they said he would be well enough to go back to day care the next day. The next day rolled around and he was too sick to go anywhere, and it just got worse and worse. Two days after his surgery he had copious amounts of ear drainage, which was a mix of wax and blood. Also, we had been giving him tylenol, since moltrin thins the blood and the dr recommended not to use it. By day 2 the tylenol wasn't cutting it, so we gave him moltrin also. I called the ENT advice line, since he had a change in drainage and that was something to watch out for. When the dr (not Merz, but a resident) got back to me, he said the drainage was a result of the moltrin (yeah right! Just then Jake pulled out a ball of blood wax 1/3rd of an inch in diameter!). He didn't say anything about the fever or irritability he also had. I asked the Dr if I should take him to his ped, and he said no. I did anyway. Jake had a double ear infection and upper respiratory one as well. She recommended I make a follow up appt (earlier than the 6 mo one) with Dr. Merz. Merz saw him again and just looked in his ears and confirmed he had an infections and the tubes were still there. She also gave us drops. So flash forward to the 6 month check up. My son was not feeling 100% the day of the appt, but we brought him thinking she would help us to know what was up. Merz walked in, looked in his ears, said everything was fine, and left. Jake was then sent to get a hearing test. After having results not much better than before the tubes, the audiologist looked in his ears and said to go back to Merz because he had an ear infection! So then Merz did not even look in his ears again and just said, 'oh yeah one of them were cloudy', here have some drops. So not only did she (or her PA) not do a general check over of my son upon entering the clinic, she didn't even do her job of checking out his ears! We are not going back to her in 6 months. My friend has a reference for someone on campus...I think I am going to check them out! UPDATE: I have had to sick with Children's because of my insurance options, and have yet another bad experience. After getting no reminders of my son's 6 month check up, I called and made an appointment for 2:30 on a Tuesday. Like everyone in the waiting room that day I had to wait two hours (with a 2 year old!) for the doctor to look in his ears for less than 5 minutes and give him a script for drops. I am not going to go back, all the future check up will be with his ped and unless they say he needs a specialist, I am not going back! My son was so good for those two hours, but I don't want to have go through that again!

I have come here for a few years now!! They always fix what I need right away. Very fast & easy…read morescheduled appointments. You get billed after & it is very clean & I love that is right in Kroger, I don't need to make an extra stop. The reception is always rude/confused. The NP can be rude/short, but she gets the job done. I always have to go back a couple times to get the sickness fixed, but you get what you get in a store. You pay for convenience, not quality.

Lower Lights Christian couldn't get me for 4 months! Primary One couldn't get me for 2 months…read more.. They got me in 45 minutes with my insurance! Both Louanne and the doctor were great and thorough! Would highly recommend them over the prices of Urgent Care or the E.R.! And they can prescribe right at Kroger so you just pick it up there! Great customer service and helped me when I needed it! Avoid Urgent Care unless you are bleeding to death and go to the Kroger Little Clinic! And they also do cleaning for your ears if they are plugged! Highly impressed!

So far, I've only dealt with the front office staff, so I have very limited experience although I…read morecan say they were very friendly and attentive. I will post more once I have a chance to get established and interact with more of the staff and physicians.

I'm home from the hospital after the third bowel obstruction in 5 months and uniformly abysmal and…read moreincompetent treatment for the third time as an inpatient at Mt. Carmel Dublin Hospital. The first night, when my obstruction was at its worst, even though the NG tube was inserted in the ER by about 10:00 pm, and I was admitted around 10:30, the suction pump ***was never attached or used until the next morning***. As a result, more than 1000 ml of bile and stomach acid was allowed to fill my stomach and put me into extreme pain and frankly, torture for the entire night. When it was finally hooked up for suction around 9:00 am the next, the canister filled to its maximum in less than two hours. Remarkably, again that night, the tube was not monitored at all by the assigned floor nurses, and allowed to move from the proper, previously x-rayed insertion point of 75 cm, to 16 cm, as confirmed on Weds by an RN again making it useless overnight, who again made insincere apologies. This was outrageous, especially under the circumstances. The RN who came in that morning said that was obviously the reason that there was less than 100 ML in the canister, and that not only would it had to be re-inserted, but also X-rayed again, and process that took at least another three hours--again, during which I had no relief from pain and nausea, and during which bile and stomach acid accumulated in my stomach. In any event, I was so concerned about the substandard and unsafe "care" I was receiving, I experienced terrifying anxiety, and asked for and finally received Ativan, which I was given subsequently a few more times. This did help, although it didn't change the incompetent and unsafe nature of the "care" at Mt. Carmel. Eventually, I met with "Amanda," the hospital charge nurse, and asked her point blank why I was again--for the third time--subject to this kind of incompetence and callous treatment. In front of the hospitalist, my shift RN, and a rep from the pharmacy, she stared blankly at me and did not respond. I asked her why the nurses and the surgeon could not even agree how or if to stopper the NG tube at certain points, and told her that by day three, the tube had leaked enormous amounts of bile and acid onto my gown and all over my bed. I asked her why she was not personally involved and not holding all these nurses--who one way or another report to her--accountable for their lack of training in using something so basic; their refusal to monitor the tube to ensure it stayed properly inserted at the right place; and then, when the nurses had not done their job, why I still waited hours for the staff to rectify their mistakes and get the tube quickly re-instead and X-rayed with ANY sense of urgency. Once again, too, for the third inpatient stat at Mt. Carmel in a row, just getting an answer to the call bell was often impossible. Most times it was not even responded to within 30 minutes, and several times, much longer. Three times it was never responded to, and once, when the tube was already almost out, it began leaking and I had to BANG ON THE WINDOW AND YELL HELP at the top of my voice to get anyone to come because they were ignoring the bell. I also had to constantly chase down nurses to get my pain and nausea meds--which were ORDERED BY THE HOSPITALIST FOR FOUR HOUR INTERVALS. Not once were my meds brought on time and not once without my personal intervention. This is my second formal complaint to both the Joint Commission and the Ohio Board of Nursing, which ignored my previous complaint filed with that organization on December 17 of last year. I find this even more outrageous and negligent. I expect an immediate response to this complaint, and I expect to hear from you without delay. As a disabled veteran I am alerting the Veteran Community, who might have the misfortune to be admitted to Mt. Carmel Dublin Ohio, of the unsafe and incompetent they can expect in this hospital.

Suffered with the cold over few days and over the weekend things got worse. Was able to get an…read moreappointment on 4/7 at 10 am. The full staff are so accommodating, they asked me a lot of questions to understand what went on and take care of me. I was tested then prescribed some medicine and their care really put me at ease with my situation. Me and my kids love this place and much easier to get in than our regular doctor. So thank you for that!

Malpractice! Saw Dr. Jared Judson, he lied about what was discussed in his MyChart notes. Stated he…read moreeducated me on symptoms I need to look out for and when to go to the ER immediatly- he did not. He asked if I wanted antibiotics and I stated no and he sent them to my pharmacy anyways. Asked 3 times during my visit if I was allergic to anything. Lying on documentation is illegal, do NOT see him.

After 5 years of antibiotics, my gut was in a serious state. My MD recommended I get in touch with…read morea Functional Medicine doc. I found Mr. Marcotte was close by and I was able to get an appointment within just a few days. (Staff very friendly and easy to work with.) Dr. Marcotte is very personable and really knows his stuff. He listened to my concerns and goals and recommended a treatment plan. I'm feeling about 500% better in only a few weeks! I have more energy, my head is clearer, and my horrendous stomach aches are gone. I couldn't be happier with my improving health! Would highly recommended!

I'm currently being treated by Dr. Marcotte for leaky gut, insomnia and other gut related issues…read more Dr. Marcotte has really taken the time to understand the root cause of my issues. I'm confident that he has put me on a path to recovery by getting to the root cause of my condition, rather than throwing medicine at my issues and masking the problems. He even follows up with phone calls after our visits...no other doctor has ever done that. Highly recommended!

So, after the initial $1,000 (procedure plus meds!) I really feel very little if any difference…read more Looking back, it was a high-pitched pushy sale to a sick person with a "guarantee of good outcome" that, unfortunately, I feel for. Don't make the same mistake I did. Find somebody else or some other way to obtain your hormones. These people are too expensive for the results that you get.

I had my first treatment in September and can attest that this has made a huge difference in my…read moreoverall well being and sex drive. It is expensive, but I have been suffering for around 10-15 years with no help from other medical avenues, I think it saved my marriage. Stick it out and see

Dr. Pond is amazing! I love having a doctor that listens to my concerns and addresses them…read moreaccordingly.

I have gone to both Dr. David and Dr. Allison over the years and think they are both incredible…read moredoctors. What amazes me is that they thoroughly understand the insurance world and help you navigate it. What other doctor does that???

I had been a patient with Ohio Gastro Group and moved out of state to Colorado. What should have…read morebeen a simple referral process turned into an incredibly frustrating experience. Initially, I was told they could not provide a referral because I had not been seen within the past year. After I left a review expressing my concerns, they changed their position and said they would send a referral--but only for an office visit, not for the colonoscopy that had been recommended. The inconsistency is what makes this so frustrating. Ohio Gastro Group stated they could not refer me for a colonoscopy because I had not been seen recently enough, yet they were more than willing to schedule that same colonoscopy at their own facility without requiring an office visit first. If I am medically appropriate for the procedure in Ohio, why am I suddenly not appropriate for a referral to have the exact same procedure performed near my new home? My grandfather died from colon cancer, so timely screening is important to me. By refusing to provide a proper referral, I am now facing a 3-6 month wait to establish care with a new gastroenterologist in Colorado before I can even schedule the procedure. Meanwhile, I could have had the colonoscopy completed within days if I traveled back to Ohio and paid their office. After I posted multiple negative reviews, the office appeared to try to make things right by saying they would send a referral for a colonoscopy. Unfortunately, that is not what happened. Instead of sending an actual referral, they simply forwarded the report from my previous colonoscopy. My new provider could not use those records as a referral, leaving me right back where I started. This only added more delays and frustration to an already unnecessarily difficult process. The entire experience gave the impression of a disorganized and uncoordinated office. Poor communication, inconsistent policies, and sending the wrong documentation instead of the requested referral created additional work for both me and my new healthcare providers. I expected much better continuity of care from a medical practice when relocating out of state, especially for a procedure they themselves recommended.

They treated my wife who had terminal breast cancer terribly. The anesthesiologist said in an open…read morearea that my wife could not come back here and had to go to Riverside. Totally unprofessional.