Do not get your ears pierced at this location let alone this company! Pay a little extra and go to a more reputable company. The tall male who said he was the manager, not naming names but can provide the information, pierced my daughter's ears less than a week ago. He was nice enough and he sounded like he knew what he was doing but failed to know that she required a longer post earring. The manager said all their earring posts are the same length. Competitors offer multiple options since earlobes come in various sizes. He embedded the earring into her lobe so deeply with the gun that the earring head became sunken in the hole for nearly a week and caused the hole to become enlarged and get infected. For the other earlobe, the gun malfunctioned during the piercing causing excessive tugging and pulling to remove the backing that was stuck in the gun while in my daughter's ear! I have this on video as proof which I will post on social media. The cleaning solution they provided is a low end product that does not properly heal the piercing. This as well as the education about the post length and the faulty embedded earrings was the advice of an experienced piercer from another company who I went to see right before returning to Lovisa. The Lovisa manager said this happens 1/50 clients. I would think they would do the right thing and provide better follow up customer service since they do not lose too much profit from this but basically what they were telling me is that you are getting your ears pierced at your own risk! The manager immediately said that since I signed the contract, I agreed to potential infection. I'm sure it didn't say infection due to incompetency on their part. Because of this experience with the customer service, the $61 of my daughter's hard earned money that should have been refunded is now costing them a lot more in future business. The district manger, not naming names but can provide the information, was on the phone with the store manager while we were there but he failed to speak with me. So I emailed him at the address provided. The manager said they received tons of email complaints so he's sure mine would get overlooked. Red flag? This location also doesn't have a phone#. Another red flag. Two days later the district manager called me and basically admitted no guilt and continually cited their policy not listening to the situational explanation. He changed what the truth by saying the manager told him he is aware they have different sized posts but they may have been out of inventory. This is after I asked the manager to provide my feedback to his corporate partners about getting earrings with longer posts and he said he offered many suggestions in the past but they never listen to him. I was told many times of what they can't do for us rather than what they could do for us even though they are at fault for mutilating my daughter's earlobes! read more