We came here a few Saturdays ago and had a solid experience here. We were able to get greeted by a…read moresales associate with minimal wait time (about five minutes) which was nice. They had a wide range of jewelry to look at too. Also, our sales associate Sally was very nice to work with. She was helpful, and listened attentively. We were very happy to work with her, as she certainly helped us out a lot. Overall, it was a good experience. Well done team!!

My sales associate is Clarissa. I have had nothing but attentive, relaxing and engaging…read moreexperiences. Sometimes I buy, sometimes I don't. Jewelry and you nlove for each piece should be important. I might take two hours of her time, but she doesn't make me feel bad. Bevause the next two hours we end with a great result! The GM, Sid, is also very complimentary. I have mainly used private jewelers, but I now prefer this experience much more.

Fellas (and ladies), don't get your engagement ring from her…read more Lab diamonds are a dime a dozen, and I way overpaid going through her, which is ironic considering the whole reason I chose her was that I am new to buying jewelry and trusted her to provide me accurate information regarding pricing. At the end of the day, she is a middle man. You can buy diamonds direct on sites like RareCarat. The diamonds have a certificate and a unique number. You can even Google that number and find some other sites that might be selling the same diamond cheaper. You can also get a custom ring design pretty much anywhere. It's a CAD program and pretty much anyone worth their salt can recreate a ring from an image. Contact me on Instagram at mattt_g and j can help you out. The ring turned out good so far. But after doing more research to help my friend get a ring, I discovered that I way overpaid for the diamonds and ring by hundreds of dollars. It's a business, but she was deceptive about her sourcing, and I wish I did more research before I purchased the ring.

My ring is absolutely more than I could ever have imagined. When my fiance and I started talking…read moreabout engagement rings I believe the only direction I really gave was "simple" and a picture of a few rings I liked. Kim worked tirelessly with my fiance to find the most beautiful stone and setting that is stunning yet still caters to my "simpler" taste. She added special touches to the design that I wouldn't have thought to try and was amazingly available throughout the process for my guy. She was very flexible and quick to respond to calls, emails, texts, etc - which he appreciated since he sometimes travels for work. I still can't stop admiring it and how sparkly it is!

I've had several rings and necklaces fixed by them. They are always kind and helpful. Reasonably…read morepriced. And the turn around time on repairing jewelry is fast because they do it in house. Highly recommend!

I brought my 40-year-old wedding ring to have a new diamond set on it. Bee Caves Jewelers did a…read morewonder job all within the same day. They charged a reasonable price. They also had a nice selection of new jewelry. I will be back.

Came to The Canopy during a First Saturday and was lucky enough to have came across this studio…read more What really stood out to me were all of the unique designs that are made in-house and featured in various forms of jewelry. From clouds to skulls, you can see the intricacy that is made for each piece. While I was exploring the shop, I noticed the skull design and knew I needed to have it in my collection. Since they didn't have my size available they offered to make one from scratch. After a week or two they called and it was ready for pickup. For a made-to-order piece it was under $100 and I'm so happy with it. I can't wait to wear it on a frequent basis.

My husband bought my engagement ring here ten years ago. We are back in town and I stopped by to…read moresee if they could clean my ring which hasn't been done in ages. Irene was so kind, was able to take it back right away, and even checked it out for any loose stones. While I was waiting, I got the play with the "ring bar" which was a ton of different shapes and cuts of diamonds that were in a magnetic setting and could be swapped out with different bands. We aren't in the market for a new engagement rings, but for someone who wants to try different cuts and sizes of stones, it would be great!

With the help of Taylor, my now fiancé designed the most beautiful engagement ring for me! I can't…read morethank you enough for helping him- he has raved about how amazing you were and my ring is STUNNING! :) if you are looking for something unique and customized, this is the place!

Came to diamonds direct a few years ago and had a custom wedding band made for my husband. He…read moreneeded an upgrade and they delivered. I also ended up buying myself an emerald band, diamond earrings and a beautiful black diamond and gold bracelet by Simon G. I stop in periodically to see what's new and usually come out with something! Last time a gorgeous mother of pearl earrings for my daughter. They have a great selection of jewelry!!!

I came in to drop off 5 of my necklaces to get them untangled. I originally reached out to the team…read morevia email, in which they expressed there'd be a 3-week turnaround. When I walked in I felt very safe & secure with the security check at the door. The receptionist immediately referred me to her colleague Seth W. at the nearest counter. He shared that he learned how to untangle from a mentor, so every time he does it he feels like he's honoring that person. Seth finished my "puzzle" within 10 minutes, leaving me very impressed. I also thought it was nice that they let me throw away my coffee cup in their trashcan, I assume not all businesses would (instead they'd tell you to use the public ones outside).

Review #1,077 Posted on 6.17.26…read more We came here on Monday the 8th to grab some local coffee when in town for my buddies 50th in Austin. We stopped in after some coffee nearby and my wife and nephew looked around for a bit and tried on a bunch of different jewelry while there. The pricing here is very affordable, and the customer service was excellent, they were there to answer any questions you had, but no to overbearing on your pressuring you with anything. We learned afterwards that this was the original flagship store, kind of a cool detail. I would recommend this spot to anyone, it's very affordable and had lots of options too. As a bonus there's a coffee shop inside also, they've got snacks/treats to go along with the coffee options too, I'm guessing people stop in here for coffee just by itself.

I've been wanting some Kendra Scott pieces for some time and I finally purchased a pair of…read moreearrings. I decided to order online and pick up at the flagship store so I could check out more pieces and their cafe. Parking isn't the greatest but that's South Congress in general but they do offer valet. I'm big on customer service and I can say my experience here wasn't the best. While the store was slightly busy, workers can be identified in white button ups and blue jeans. Had I not flagged someone down for my pickup, I probably wouldn't have been serviced. There were several employees standing and observing. The store itself is beautiful with pieces on display. They also have different sections for engraving as well as a color bar. From what I read, you can customize your own piece by selecting your metals and gemstones. I was interested but again, no one really cared to assist me so I decided against it. After picking up my order and making it to the car, I decided to check out my earrings. Luckily I did because one of the earrings was actually broken so I decided in that moment to take them back and get another pair. I explained this to the first worker I encountered and she went to get me another pair without a problem. However, the lady assisting me at the register with the exchange (who was the same lady I'd just picked up my order from) actually retrieved pliers and attempted to fix it. After a few moments, I had to tell her that I didn't want this pair fixed but a brand new pair considering I literally just purchased them and didn't have a chance to "break" them myself. After that, she agreed and simply swapped the earrings. The line for the café was long so unfortunately, I was unable to try it. I love the pieces offered and the community partnerships Kendra Scott has but customer service could be better.

Amanda was the BEST!!! Will definitely will come back. Love their service and pieces and the…read morelocation on South Congress is amazing!

I loved my visit. And I am obsessed with my piercing! I went in for a double conch. A little bit of…read morea wait. But it wasn't too bad as there were two people ahead of me. Once it was time for my appointment we picked out the jewelry and the lady at the front was super helpful. I told her my vision. She placed the earrings to my ears so I can get a good look and make a final decision. Then it was piercing time. Huge shout out to Kat!!!! Girl, you need to do ALL of my piercings. Because working with you was great!!! Deciding placement with Kat was fun and easy. Talking to her was super easy and funny. Everything went beautifully. She's very good at explaining what to expect and when. Very detailed and knowledgeable. I personally loved every second. I'll be back and I hope I'll be with you when I do! I think the work done was super cute! And worth the wait.