1-Star Review -- Extremely Disappointed
I walked into this salon expecting a professional nail service and unfortunately had a very disappointing experience.
I was helped by one of the employees, and the initial set of nails was extremely poorly done. The nails were not properly formed or shaped, and the overall structure was uneven and inconsistent. The sidewalls and shapes were not uniform, several nails appeared crooked, and the French tips were uneven in both thickness and placement.
The overall quality of the initial work was bad enough that I had to complain about the service. The owner then stepped in and attempted to fix the nails.
I want to make it very clear that the photos I am posting with this review were taken AFTER the owner attempted to correct the original work. These photos do not even show how bad the initial set looked before the owner worked on them. Even after the attempted correction, you can still clearly see inconsistencies in the shape, structure, sidewalls, and French-tip design.
The nails are still not uniformly formed, and some appear crooked from the side. The French tips vary in thickness and placement, and the overall shape is inconsistent from nail to nail. The thumb in particular shows an uneven transition between the pink and white.
Unfortunately, there was another issue that I found even more concerning. During the original service, the owner cut me while working on my nails. What was particularly upsetting was that he never acknowledged that he had cut me. He did not apologize, ask if I was okay, or even check the area. I understand that accidents can happen, but how a professional responds when a customer is injured is extremely important. Having a cut occur during the service and having it completely ignored was unacceptable and unprofessional.
I appreciate that the owner did attempt to address my complaint and fix the nails. However, I should not have had to complain and have the owner redo the work in the first place. I came in expecting a professional service, and instead I left extremely disappointed and still unhappy with the final result.
I understand that nail services are performed by hand and that no set will ever be absolutely perfect. However, there is a difference between a minor imperfection and a service where the nails are visibly inconsistent in their shape, structure, and design--and where the customer is also cut during the appointment without the injury even being acknowledged.
I am posting the photos so potential customers can see the results for themselves. Again, these photos are AFTER the owner attempted to fix the original set.
Based on this experience, I unfortunately would not recommend this salon for acrylic/extension services. All I wanted was a coffin shaped French manicure. Is that too much to ask for? read more