I wanted to write an update to let Yelpers know that Radiant is still 5 stars! My appointment with…read moreDanielle was terrific, quick and thorough, they have online booking which is VERY helpful and the hours are fantastic. The salon is immaculate and well-located, I live in Watertown and it is a quick 9 mile drive with plenty of parking.

Betsy and Katie are amazing! They always keep great conversation that distracts from the pain that…read morecomes with waxing! I will definitely be back!

Today, I visited European Wax in Burlington for the first time since having my baby; it was a…read moremomentous appt. I chose the associate I'll refer to as E because of how terrific she is and the rapport she's built with me over the past few years. I've been a loyal customer in Burlington for three years, and E has always been my favorite. She's upbeat, friendly, remembers me, and is exceptionally skilled--efficient, professional, and virtually painless. That's why I was both surprised and disappointed to learn today was her last day. She was let go with less than two weeks' notice--not for the quality of her work, but for not meeting product sales quotas. I've purchased annual wax packages for seven or eight years, but this will be my last. Across multiple locations, I've seen a pattern of poor employee treatment. Sales quotas should never come at the cost of retaining top talent. If a company is losing great employees like E over product sales, the problem isn't the employees--it's leadership. If European Wax continues to prioritize short-term sales over long-term customer loyalty, it won't just lose great employees--it will lose customers like me. By the way, my first postpartum wax was a positive experience thanks to E. She is outstanding!

Feeling annoyed with my recent visit... I booked someone specific and was seen by a different…read moreperson with not explanation as to why. Not sure why that is. My first wax (Brazilian) at this location was with the same person as today. I had chosen this waxer my first time due to her bio about her years of experience and care for attention to detail. My first wax she had left a significant amount of hair and it felt kind of rushed. I was honestly not happy when I was greeted by the same waxer again today as I feared I would go home with the same result. I of course was left with lots of hair and wax residue. The appointment is supposed to be 15 minutes and I was out of there in under 10... I feel very let down due to the fact that this person had yet again left me with a significant amount hair and rushed through the service. How could you let a client walk out knowing damn well you left loads of hair after the service is "all done". Is that how you would want to be waxed?! The waxer was very nice but she does not seem to care if she gets all of the specific areas that you book. Her bio is far from correct as she doesn't pay attention to detail. If I wasn't in a time crunch due to a trip I would have left and rebooked with someone else.

Love going here-Solani is always gentle and nice. Always a good experience -every thing is very…read moreclean and comfortable!!

Ready set glow!! I…read morehad a wonderful experience with my peptide facial! I felt pampered and well taken care of. I decided to treat myself for my bday and scheduled an facial appointment. As soon as I arrived I was received with all smiles from everyone. Everyone is very nice, friendly and professional. The esthetician walked me to my service room which was very nice and cozy. I quickly changed and got comfortable on the bed. After viewing my skin she recommended a peptide facial which was a 60 min treatment. I was delighted! She informed me at every step so I learned a lot about all the treatment steps which was so fun! At the end I was glowing!! My face was smooth and dewy and I felt amazing! I especially enjoyed the neck and shoulder/arm massage, it felt heavenly! I can't wait to treat myself again to this wonderful experience!

Staff are always kind and smiling. It's a nice clean relaxing environment with lovely decor and…read moremusic playing. Services are not rushed so if your in a hurry go somewhere elsewhere. They take pride in their work so rushing won't get you the best results. The attention to detailed quality work is very important to the owner. I appreciated her jumping in to make sure my nails were shaped perfectly.

Tech wasnt wearing gloves, cut my thumb so much it started bleeding, and filed my pointer finger…read moreraw, left multiple visible smudges on multiple nails, almost all my nails were painted unevenly and visibly lumpy, so disappointed, and they charge more than other salons but they should really be charging less especially if this is the quality of work they turn out.

Katie is great!! I had come to this place years ago for electrolysis and decided to revisit for my…read morefirst facial. I went with a maintenance clarifying facial. Katie was thorough and made my experience personal and comfortable. She used specific products based on our conversation and her analysis of my skin, and left me more knowledgeable about what my skin needs. It felt nice to be seen and invested in. I even ended up purchasing a couple of products per recommendation and after using them for a while now, I love them! My skin felt so good after, and LOOKED good too. It felt good investing in myself, self care is important!! I felt really taken care of in the hands of Katie, she's truly an expert!! I will be back for more services, especially another facial!

Whomever I spoke to on the phone was incredibly short tempered and quite mean. It really upset me…read more I called to book an appointment and wasn't given the time of day. Not sure if they were just having a bad day, but I did not feel welcome here. Will not be returning.

I'm assuming Kiya is the one woman show threading her way through customers. I thought she was…read moregreat - super chill, easy to talk to, and straight to the point - making you look FABULOUS. $10 for an eyebrow threading. I can't help myself to but pluck sometimes and Kiya is trying to set me straight - she said no more plucking certain areas so we can get these girls thick again. I'll be back every month to get these eyebrows back in action. Definitely come through here! Parkings easy - right in the plaza across from Burlington High School.

Went today to get my eyebrows threaded and I was very happy with the result! I asked to keep the…read moreshape but just clean them and got exactly what I asked for! Will definitely be back.

This was the best salon experience I've had to date. I don't get my hair done often, so I like to…read moredo more with my hair when I do go. First time here, I was scheduled with Naomi, she is an INCREDIBLE stylist and lovely person! Naomi is so down to earth and obviously knows her stuff / she helped me decide my cut, color, different types of foiling, and how to take better care of my new hair. She also talked with me about pricing before she started and we worked out a plan together. I will definitely be back. Thank you, Naomi!! :)

I saw Danielle for a hairstyle change. She was not only a talented creative hairstylist, she was…read moreextremely kind . I would highly recommend Danielle!

First time getting waxed ever. The experience was pleasant and will definitely be returning…read more Kelly is very professional and very efficient. The casual conversation makes the experience enjoyable also. Arrived a little anxious since it was my first time, but I was quickly put at ease and will be looking forward to my next visit. The pain isn't all that bad!

Kelly is fantastic. I'm very picky about where I'd go for a brazillian wax, especially with…read moresensitive skin, but she had great reviews and I'm so glad I went! I've been here twice so far and been very pleased both times. She is great at talking throughout the service so it isn't uncomfortable at all. She is also incredibly quick while not feeling rushed. I'm always out within 30 minutes of arrival. The last time I went I was 9 months pregnant. She kindly explained that it would be more sensitive than usual and outlined her approach to ensure I was comfortable. When I needed a break from one area and to switch positions, she easily pivoted over to another area and helped me get comfortable. Bottom line: Kelly provides excellent, quality service with compassion and understanding.

It's been several months since I've had any TLC on my eyebrows. My previous person disappeared in…read morelife and it's taken me a while to find someone who seems trustworthy. Based on everyone's review on Yelp, The Wax Room looked to be the place where to go. Fortunately, it's located 30 seconds away from my dentist office (find my review on Radiance Dental in Reading). I was a little confused on where exactly to go when you reach the Market Basket parking lot. There is a plaza with a Salon. This made me believe that it was a typical hair salon that had a few services. When you walk in through the doors, it's like a row of 50 storage units (for a lack of a better word, suite) but cuter and smells of intoxicatingly beautiful smells and the sound of 50 hairdryers WRRRRRRRRRR'ing all at once. I was a bit overwhelmed walking into the suites. The Wax Room was very easy to find. But, I didn't realize that The Wax Room was exactly that. -Just one room, as are the rest of the many other tiny boutique services. One of the many thoughts that was running through my head is how everyone can compete against each other. But, it all seems to work out well. Another thought was, "Do I knock? Do I just go in?". Eventually figured it out. Bryanna was who had waxed my eyebrows and had done a tremendous job. I almost couldn't recognize myself. Think of Mia Thermopolis from the Princess Diaries and the makeover, except a lot less royal. However, it was great to finally have two eyebrows again. Bryanna had taken her time to perfect her craft. I can't get over how wonderful it feels. She was gentle and thorough. I nearly had fallen asleep as it was just soothing to get pampered. The only teensie weensie part that wasn't so comforting are the ceiling lights that beam down on you. They're a bit bright, but I can surely understand that there needs to be light to perform the job. I'm not too upset about that. I wish there could be one of those micro cosmetic lights. But then again. It's a tiny room, where limited equipment could be only be stored. Nonetheless, I'm still giving the adorable Wax Room and service 5 stars. I also love the fact that they accept credit cards; tip on card, as well! So, no need to run to the bank. A definite return in future!

Ally was amazing! Super helpful with my teen's waxing, kind and gentle! I will definitely be back-…read morethe experience was quick and painless and the place is clean and relaxing.

This place is spectacular!! I did the signature message with Meghan K (THE GOAT) - $90 for 60…read moreminutes that flew by. I am more knotty in my body than I had imagined. Meghan whipped me up, arches of the feet, head, upper back ALL. They walk on your back, not in a you wanna die way, in a they're getting in there way! Very communicative on how you're doing, how the pressure is, and all employees there were so kind. Please come and support this spot! They do couples massages to if you're feeling spicy.

Been coming here for almost 3 years and every massage has been fantastic. The therapists are very…read morewell trained in Thai techniques. They listen to your problem areas and are very receptive to the pressure you like. Although I have to say that Thai style massage is not for everyone, so make sure you have an idea of what to expect before you make an appointment. The place is always clean. They have multiple therapists, so sometimes they can even take you in on a last minute appointment. The receptionist is always very helpful. Highly recommended!!!