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Love and Light

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

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AquaCrossings - Can't miss it.,

AquaCrossings

(46 reviews)

I cannot say enough wonderful things about the care and compassion we received during one of the…read morehardest moments a pet parent has to face. From beginning to end, Lucy was treated with such dignity, and I was treated with genuine kindness. The woman who called to arrange the delivery of Lucy's ashes was incredibly gentle and compassionate. I'm so sorry I didn't get her name, because the way she spoke to me and handled such a painful conversation meant more than she probably realizes. Today, Paul delivered Lucy's ashes, and he was equally wonderful, kind, respectful, professional, and very mindful that what he was bringing to me wasn't simply a package. He was bringing my little girl home. When you've loved a dog for so many years, their remains aren't just "ashes," and the people entrusted with their final care matter tremendously. Every interaction I had with this company made me feel that they understood that. There is no way to make any of this easy, but there is a way to handle the people grieving with tenderness, dignity, and humanity. This company did exactly that. Thank you for taking such good care of Lucy, and thank you for bringing her home to me with so much kindness. I will never forget it.

Within a few hours of my posting this review, AquaCrossings contacted my friend and told her they…read morehad Rilo's collar, and it is now back home where it belongs. Words cannot describe how grateful I am, but my review stands in that this should never have happened in the first place, and I hope it doesn't happen again. I am writing this review on behalf of my friend who lost her beloved friend Rilo. She used Lap of Love at home euthanasia and their connection with AquaCrossings was what led her to this company. She realized shortly after they departed that Rilo's collar had gone with them. She immediately contacted the Lap of Love veterinarian who assured her he would contact AquaCrossings to let them know to save it for her to pick up with Rilo's remains. They did not save it. She was informed that they "don't make a practice of saving personal items". This is devastating. From a supposedly caring company, I would hope she could have expected at least a confirmation or reminder from the transport service that Rilo's collar would not be saved. That way she would still have that physical piece of her best friend that he was never without.

Joy To The Pets

Joy To The Pets

(48 reviews)

First off, I'd like to say that the thought of leaving our pets at home while we went on vacation…read morewas extremely stressful. But once we met John and Shauna, the owners, we quickly realized our fur babies were in the best hands possible. They were not only warm and welcoming but also incredibly professional. If you're a pet owner looking for a true 10-out-of-10 service, this is the company. Our pet sitter, Karen, was nothing short of amazing--so loving, so attentive, and so patient with our very needy black cat, Jax. She didn't just stop by; she stayed, hung out, and genuinely spent time with him. And even though our gray cat, Dolce, didn't come out very much, she was just as incredible in caring for her and making sure she felt safe and comfortable. Wow... just wow! We were floored by her love for animals. THANK YOU SO MUCH for taking such great care of the fur babies we love dearly. I would recommend this company to absolutely anyone. And honestly, anyone leaving anything less than a five-star review? Shame on you! These people love animals and treat your pets as if they were their own. Amazing, amazing, amazing! You'll always be our go-to whenever my wife and I take a vacation.

Pretty sad that I have to leave this review, but I did try to be patient and see if the business…read morewould get back to prospective customers. (I thought since the reviews were perfect, they might come thru... but instead... nada!) We were considering giving them a pet sitting job for over a month in length. But unfortunately they can't be reached via the phone. I left a vm and waited an entire week and got no call back. Backstory: Ironically I believe there's someone named Shauna who operates the website and Yelp(and does a prompt job responding), but John the caretaker is the one who's phone number is associated with the biz, and he is unable to be reached to line up appointments!! (I contacted them a year or two ago when we were considering using them. We didn't end up needing them, but when we tried them last week when we finally did, John did not decide to call us back.) I'm glad others have good experiences. But that was not ours. ‍

Love and Light - petservices - Updated November 2026

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