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    Lovable Pets Spa

    3.7 (6 reviews)

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    Snip Dogg Doggy Spa - After

    Snip Dogg Doggy Spa

    (42 reviews)

    Richmond Hill

    I've taken my Dog a few times here always comes back smelling very good , they also sell dried meat…read moretreats which my dog loves , No complains with staff , Lovely ladies

    We have been going to Snip Dogg Doggy Spa for years with previous pups and have never had any…read moreissues. My girl Skai was recently groomed on 7/22/25 with a "medium dog beauty day". Upon pick up, she seemed fine and I was ecstatic that the groomers had given her a bandana for being "such a good girl". The rest of the evening went normal for her. It wasn't until the following morning where I noticed Skai was extremely lethargic. She refused treats, food, and water which is very unusual of her. It turns out she was quite distressed but I couldn't figure out what was wrong. It wasn't until I took off the bandana and her collar and she had winced as I got around to her neck. As she laid down, I finally noticed she'd gotten cut by her armpit and her neck as you can see in the video. What's most concerning is that the groomer did not inform me of the injuries at pick up. I understand that accidents can happen, especially with anxious or squirmy dogs. However, what's unacceptable is the lack of transparency and accountability. I expected to be told immediately, along with an explanation and a plan to address the situation. When I reached out, it upset me that the information under Skai was not accurate. I spoke to Sherry and she asked me what Skai's breed was, I said corgi-mix (we've already been going to them for the past year so how is that information not saved?) and she replied that she was under "beagle" and the service for the day was "deshedding" when it was much more than that. I did receive an apology, but the response felt dry and dismissive. Her response was: "I will yell at my groomers- I'm very upset and will have a team meeting with all of them tomorrow." While that might sound like taking action, it didn't feel professional or reassuring - more like shifting blame than truly taking responsibility. I hope the business takes this feedback seriously and improves how they handle incidents and communicate with clients moving forward.

    Lovable Pets Spa - groomer - Updated May 2026

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