Please stay away from this garage if you value your car! They charged me more than quoted, lied about parts that needed to be replaced, and broke other parts without mentioning it by doing shoddy work.. I do 80% of work on my own vehicles and they still tried to pull this crap.
Here is my experience:
I needed a set of tires mounted on a day I could work from home and Lou's was the closest option. I dropped the car off and was told 45 minutes to mount and balance the tires.
1.5 hours later I recieved a call stating they had just taken the tires off and one of the TPMS sensors was "missing." They told me it wasn't there at all. I told them it would be impossible for there to be no TPMS light with a sensor missing. What generally happens is the tech breaks it removing the old tire, but garage covers the cost because it is their fault.
Instead I just got a lot of "I don't know what to tell you, it just wasn't there" from Lou himself when I told them that was not possible for that sensor to be missing with no light . When I asked how much for a new one I was quoted $60, but he said I was "getting a deal" because its an $80 part. I had just bought a set of 4 for another set of wheels for $80 a couple months prior online so I know how much they should cost. They know no one would say no when the tire is already off the rim.
I showed up at 445 (a full hour after I was told it would be done) expecting the car to be ready. Instead I found it still on the lift with the wheels off an no tires mounted. The car wasn't ready until 6PM, 3 full hours after dropping it off, after being quoted 45 minutes. I also watched all tech sitting in the office talking for 45 minutes while I waited.
Finally I went to pay and found it was $60 more than the quote I had recieved over the phone, with the "missing TPMS" charge on top of that. Over $210 for a simple tire mounting and balancing, almost double the price it should be.
It gets worse....
Driving to work the next day the TPMS light had come on, I checked with a scan tool and sure enough they never mated the new TPMS sensor they put in to replace the "missing" one, so I had to leave work and go back for them to mate it, which should have been done in the first place, especially when a mount/balance takes over 3 hours.
And then the worst part...
I had to do my rear brakes the next day and much to my dismay found they had tourqued the nuts on with an air gun and stripped 2 of the wheel studs which broke upon removal. One stud cross threaded so badly the nut was smoking when I finally got it off and all threads were mangled beyond recognition. I had to run to autzone to get replacement parts and install them which added another 2 hours to the job. They offered to replace it but I told them I would never let them touch any vehicle of mine or anyone I know again after my experience.
I was lucky I was already doing my brakes or this would have been a much more difficult job to replace the wheel studs. If this had happened roadside with a flat tire I would have been stranded or have to call a tow truck because the wheel nuts that were stripped wouldn't come off. Dangerous.
So basically I was charged $60 more than quoted, lied to about the TMPS sensor to charge me for a new one (even when I called them out on it), then they didn't link up the new sensor, and stripped 2 wheel studs that I had to replace myself. And this is after taking 3 hours for a mount/balance after telling me 45 minutes.
STAY FAR AWAY!!! read more