Very poor customer service, and rude. Don't bather to make an appointment you will wait an hour before they get to you. I will never recommend this place read more

I called to see if they could take a, "Walk-in" appt. for a Refill and a Pedicure. They stated they were full and suggested I made an appt. for an hour and a half later. I showed up for my appt. and NOT ONE Individual stated, "Hello, Can I Help You or even Recognized they had a Client." The Salon was PACKED!! I finally stated aloud, "I'm here for my 3:15 pm appt. "Okay, Sit down!!" There was one seat and after a few minutes the smell of Chemicals was beyond overwhelming!! I started having a hard time breathing. They definitely were Over Capacity and are in desperate need of New Ventilation System. After waiting over 30 mins. and Not being, "Recognized". A Lady walked in, stated She was a Walk-In and could they, "Fit her in?" "Sure Come on Back!!" They took her right back!! At that point, I was DONE!! OVER PACKED, NO Care for Customers , Poor ventilation... As I was waiting, a younger girl walked-in and decided to wait. As I was leaving,, I gave her my name and told her to take my appt. In my opinion, when their previous Salon was a few stores down... They had shown Much more Care for their Customers and Customer's Satisfaction. It's extremely Sad, Lotus Nail used to Show Care and Appreciation for their Customers. Actually asking if you wanted a magazine or if there was a special movie you'd like to watch!! Extremely excellent Customer Service and Care!! It feels as though Now, they'd rather have bodies filling a chair than Caring for THEIR Customers' Time and Satisfaction. I just received a 20% off coupon for my Birthday. I would have loved to take advantage of that offer, especially since Everything is so expensive. When I realized where it was, I declined a much Needed Service!! Sometimes Larger is NOT Always worth it. Especially when it comes to Losing Loyal Customers!! read more

Made an appt for 3:15 for my daughter and a pedicure for myself. They could care less about time. I ask at 3:30 when they thought I would be able to get my pedicure and they said maybe 20 min. Why do you make an appointment if you can't stay on time. I understand running behind 15 min behind but 45 min is terrible. They just say yes to everyone who calls or walks in and could care less about your time. Ignorant and dismissive. I would gladly pay more for better service. read more

RACIST!!! I went here with my partner, We are black and got no greeting at all and only spoke with us after greeting another customer. My nails were rushed and chalky under most of the nails on my right hand. They persisted my partner saying they couldn't have charms on all of their fingers and then restating the price of the charms. My partner went back and forth eith them for the charms to be placed on every finger as they wanted and the experience overall was micromanaged, we felt talked about and just wanted the experience over with. We will not be coming back to this establishment. I used to come here a lot and now I won't be stepping foot in there again. read more

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Lotus absolutely does great nails! The one big problem they have is that they don't manage time well at all! I've been in there with 3 other people who have the same appointment time as me and walk ins have been taken back first! I'm still a loyal customer because they do great nails but I'm always prepared to wait! read more

Tom did my full acrylic set. I thought he was very professional and did a great job. I will definitely be coming back to him! read more

Lotus Nail - Full set acrylic - Nail Salons Near Me - Levittown, Pennsylvania

I only came here because my nail tech transferred here. I'm very particular about the shape and length, but he always knows what I want and NEVER rushes. I literally moved away but still drive 35+ mins here because I've tried SO many other philly techs but they never do it right. read more

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Clean environment. Reasonable prices and super nice staff. Quality of work is above what other places have performed read more

I got blue dip nails. There are little hairs stuck inside my nails. In the blue dipping power, there was red coloring. My nail tech noticed but she did not do anything about it. I got them yesterday and today they are chipping off. I'm very disappointed for the amount I paid. read more

I never understood whats the purpose of having an appointment, when you still have to sit for over an hour! I usually schedule an appointment and wait for no more than 20 minutes (which is still horrible) but today, it seemed like they were more concerned about taking in all the walk-ins prior to the clients with appointments. I literally sat there for over an hour and just couldn't wait much longer....I could not have waisted anymore of my time - plus I felt my blood boiling from being so pissed off! Lotus Nails NEEDS to hire someone that knows how to do scheduling and space them out accordingly. read more

Will never come back. Their schedule management is horrific! Appointment for 5 and they took one of us over an hour later. Only reason we stayed was to use up a gift card. This is a continuous problem! read more

This place has no respect for any of their customers time. I don't understand why they take appointments over the phone and then when you show up you still have to wait an hour or more to be seen. I have witnessed them taking other people that walk through the door without appointments before me. To say this is upsetting is an understatement. They obviously do not have respect for anyone's time. When I confronted them about it, they could care less about how upset I was. There are plenty of other nail salons in the area and I will be going to one of them moving forward. read more

this place had mold and rats now I will never go back 1 star I did not have the best experience with this one girl she left her seat like 5 times took 2 hours to get a set and she was getting nail polish all over the place and I was using google translater to talk to her and she was curing me out when I wasn't talking to her 1/10 don't recamend NEVER going BACK!!!!!!!! And when I took my nails off they were yellow read more

Lotus Nail - And she put blue nail polish under them - Nail Salons Near Me - Levittown, Pennsylvania

Just went to get my nails done here, and I had to bring my son who is very little and he started crying halfway through. And even though I had to keep stopping to give him a pacifier, the girl who did my nails was very patient and did a good job, I know some of the people getting their nails done were probably judging me for bringing my kid, but we have a funeral to go this week and I had no other time to go when I didn't have work, so I'm grateful that people who work there were kind even without knowing. Thanks! read more

They do amazing work here! I love coming the staff is nice and the details that go into the nails are great :) One problem I noticed is it gets very busy very fast. Sometimes it can be hard to book an appointment (because they are appointment only) and other times I'll be waiting 20-40mins after my appointment had started. The QUALITY is definitely WORTH the wait I love coming here. This is the only salon who does my nails the way I like :) read more

Lotus Nail - Nail Salons Near Me - Levittown, Pennsylvania

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Verbally abusive to customers. Beware of this "worker" in this photo. Not only does he work under the table, but no one would tell me his name. I asked for ombré style nails, based off the vast yelp photo reviews. They told me they could do it! 2 hours later, the nails looked NOTHING like ombre. The color cut straight across. The woman could've told me nicely that she doesn't normally do ombre, and that I could reschedule with someone who does. Instead, the man in the photo told me they specifically wouldn't do the ombre FOR ME because I was "picky" and should go somewhere else. I questioned him after he threw a few more insults my way. I asked if he seriously just told me I was being picky when 2 hours prior, I made sure they could do the look BEFORE sitting down. I've never IN MY LIFE had a WORKER ANYWHERE talk to me or anyone else like this. IMAGINE insulting a customer who is paying for a service and is politely giving feedback to the ladly working on me. He then ignored me for the rest of the hour I was there. The manager admitted that the guy is not an employee. He refused to tell me the guy's name. I have reported the business to be investigated. There were over 10-15+ other "workers" and the manager got extremely sketched out when I asked how many were employees. Luckily as soon as that guy was aggressively insulting me, I started recording and have a full video of my shady conversation with the manager. Truly despicable. read more

Lotus Nail - Rudest person I've dealt with as a 'customer' ANYWHERE! He also works under the table! He will ignore you after insulting you. - Nail Salons Near Me - Levittown, Pennsylvania

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I was a walk-in for a pedicure and a refill. The pedicure was horrible, no exfoliating scrub, a 10 second message per calf, and 0 seconds toward callus removal. She put the callus remover on and started scrolling through her phone. After about a minute she told me to put my feet back in the water then she applied the lotion to my legs. The whole thing took about 20 minutes with the presoak and gel polish. The guy who did my refill asked if I wanted a design before I even sat down in the chair, I said no thank you and he said, airbrush? Again, I said no - I just wanted plain gel polish. He seemed angry and started to do my nails. He didn't say a word to me except "k" when I asked for a coffin shape to my nails. The people on both sides of me were engaged in conversation with their clients the entire time. I don't expect a full chat session, but being polite would have been nice. When he cut the nails down, he automatically started to get the acrylic ready and I asked if he could make them a little shorter telling him that I have trouble typing with long nails. He "huffed" and cut them shorter but never asked me if the length was ok. He put on the stuff that goes on my cuticles and pushed my hands back toward me and said all done. No massage, no lotion, he didn't even ask if I liked them. He immediately got up and went to the front desk. All this for $111. I was not happy. :( read more

I don't know what you guys are talking about but... they did an amazing job! All the workers were super sweet! And they were funny and the guy that done my nails did a BEAUTIFUL job and copied the nail design I wanted perfectly! Everyone was insanely kind and super funny as well read more

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they do such good nails . u show them a pic and they replicate it perfectly. plus they have straight tips not those ugly curved one read more

Lotus Nail - nail - Nail Salons Near Me - Levittown, Pennsylvania

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Let me start off by saying the place is amazing. I had an appointment with a specific person, but he was still working on a customer so they gave me someone else. I showed him the nail design I wanted and the nail shape because I didn't know the name. And he didn't even do the nail shape correct and the design looks awful. He also was looking at his phone as he designed like for reference but he never took a photo of the picture I showed him. I will not be going to the guy ever again. Here is what I got and the nail design and shape I showed him. read more

Lotus Nail - What I got - Nail Salons Near Me - Levittown, Pennsylvania

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They don't respect your time if you make an appointment. It is more of a a whoever is Available does your nails type location. Everyone shapes differently so that is annoying as well. Shape and choices are excellent if you get the right one read more

When i first walked in, i was looked at but never greeted. Was just told to "go pick a color" then i think her name was Emma came over and i told her i was looking for like a pink French airbrush ombré and was told they don't do ombré like that, it had to be dip powder..... every other salon I've ever been to has been able to do airbrush ombré ‍ Should have listened to my gut and left then, but my nails really needed to be done at this point... so i pick another design and we go on our way. I must've told her to cut my nails down 4 times as i work in eye care and can't have long nails..... did she listen..... nope! Now my nails are so long i had to try to file em down a little on my own. When we were finished, she brought me to the register where i paid $45 for a fill in (ive NEVER paid that price before) and when i gave her her tip she looked at me like i should have been giving her more. ($8 on $45 is pretty good for not getting what i wanted.) Needless to say, i won't be returning and I'll be going back to my nail place in New Jersey. It's a shame because your salon is right by my house. But, i guess i gotta travel for good work. ****UPDATE!****Not even one week later, my pointer finger broke. I had to go to work with a missing fingernail because i REFUSE to go back to this establishment. read more

I booked a 5pm appointment...waited 45 minutes before I was seated. 2 others went before me who had appointments at 5:30. Wasn't thrilled about that. It was my first time there and my last. Prices are fair...not sure about the quality. Nail techs seem like they could care less about the customers. read more

Absolutely terrible cx service. The owner was on vacation and the workers walked away from me during a conversation about how I was upset. I was waiting an hr and had an appointment at 3:30, I got there at 3:28pm and wasn't seated until 4:15pm waited until 4:30 for someone to even come up to me and waited in cold water. They took 5 walk ins and appointments before me. A complete disregard for my time, I've been going here for 10 years before the new owners bought the place years ago. They are absolutely so rude and I will be contacting the BBB. I will now go to Friendly's nails. I've spent thousands of dollars and told friends and family to go here, I will now be telling them to go elsewhere. read more

This is my second time coming in. I got a full set with designs and ombré and glitter and they were PERFECT. I spent a bit of time in there but I was sat immediately and they had a bunch of little glitter things to add to your nails. I was surprised they had so much to chose from! Definitely definitely sticking with them and coming here every two weeks for a refill. read more

Lotus Nail - Nail Salons Near Me - Levittown, Pennsylvania

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I went in and asked if they took walk ins they said yes but I'd have to wait a few minutes which was not an issue then the young lady at table 10 came to me and asked me what it was I wanted done and I told her that I had no idea what design I wanted but all I wanted was my nails shorter, pointier and black, and that she could do whatever design came in mind and this is what I got. I'm in love with them they are perfect and cute and original read more

Lotus Nail - Nail Salons Near Me - Levittown, Pennsylvania

I've been going here for years even when there were new owners. Ever since they've gone downhill. An appointment means nothing to them, from 30 mins to an hr wait with appointment just to be put in a chair for another 15-20 mins. Their work is great, however that doesn't make up for the "appointment" they promise, why even bother scheduling. While I was waiting two other people got seen before me who didn't have an appointment and came in at the same time. I can't justify waiting an hr for a gel pedicure. read more

Amazing nails salon in Levittown. They are really nice , friendly to all customers. I highly recommend this salon. I took an hour to drive here get nails done every 2 weeks it worthy. read more

RUDE! No consideration for your time. I have been a long time customer, always seeing Amy. She was amazing, artistic and friendly. I recently had an appointment. I waited 45 mins before they told me Amy had an emergency, she would not be back for 9-10 days and no one else could do my nails. Ok. What can you do. I booked an appointment for the next day with Vanessa. When I return the next day again they wait 15 mins before tell me Vanessa has another client and can not take me. She's very sorry! What?!!! I believe it's been sold to a new owner. The staff are very rude. I will not be returning. Very disappointed! read more

I showed him the ombre i wanted but i told him I hate the coffin nail shape! The ombre looks great but not happy with the shape and he didn't file under my nails to clean them up and no hand cream or hot towels. read more

Awful customer service they don't respect your time or money paid. Did a full set and 4 of my nails broke the next week while on vacation...when I went back they stated I was over my 3 day warranty. 3 day warranty for nails??? I had to pay to get all 4 nails fixed and they had nasty attitudes even the owner! Never again! read more

Really not happy with the results of my acrylic refill/cut down. I previously had almond shaped nails and asked for square- he didn't file properly leaving me with an awkward shape that looks like my nails were just chopped in half. Nails are inconsistent thickness/length/shape. Won't be going back. read more

I usually love lotus and everyone there but a couple days ago I got my nails done by one of the younger boys and he filed my nails so thin! I have had 2 nails break and it has been under a week. I have never had any nails break when I have got them done here but I guess since he filed them so thin all will break soon. I am so so so upset and disappointed, I don't think ill go back here even though they were my favorite :( read more

I haven't been back here because the previous owners sucked and cut my finger pretty bad.. the new owners however don't seems to be the same. A lot of choices to pick from, polish wise, and they did a really nice job on my daughters nails. Clean establishment, with lots of staff to keep the wait down. read more

I went in with a picture showing what I wanted. I would've been happier if I was told they couldn't do it. Instead I got a mess on my nails and was rushed. I cried when I was there and on top of that I got charged 70 dollars won't recommend this place to anyone. read more

Had an appointment and had to wait an extra 35 min for an extra nail tech (not enough people) that never arrived. Ended up leaving . Very disappointed. Could have been honest and told me to come back later instead of making me wait for a nail tech that was never coming. read more

Friendly staff! Comfy chairs and free beverages. Can't beat the price for this quality of service

The lady that did ny pedicure was good, but the lady that did my nails was not great. Did anyone experience their Acrylic nails lifting after a week. What a waste of money. read more

I went in a week ago got a refill and my nails broke in less than a week. Came in and the other nails were coming off. The charged me for a full set and take off. Why didn't they do this last week. So 70 last week today another 50. This is ridiculous. Do not go here. It's a waste. Everyone is always in a rush. read more

This place is awesome clean friendly and never crowded followed all the new rules because of coronavirus and my nails look amazing every time they are done. read more