Lotus optical
I hope this review is effective at warning the next customer who decides to bring their buisness to Lotus Optical. *Customer beware*
*Elderly Beware*
My 70 year old mother, who has never needed prescription glasses until now was swindled into swiping her credit card for upwards to $561. Yes. $561 Mind you she is on a very fixed income.
Upon checking out, the manager Abdul "Z" with no hesitation swiped her CC without even once explaining to her how (on a fixed income) she could lower her total, she was not provided any options, no receipt or prescription. She was given an exam, charged an outrageous amount, then sent on her way. Abdul "Z" upsold her to which my mom, unfortunately trustingly paid believing this was her only option and a necessary purchase.
Less than 8 hrs later when my mom called to ask Z to please stop the transaction, she now understood she was charged for frames and options she did not need, she was told absolutely NO. She now knew she could buy the glasses for a fraction of the cost and had hoped for an understanding refund.
Myself and my husband visited Lotus Optical along with my mother the very next day for an explanation to the upselling that was charged and never given permission to do so however this did not happen. I suppose it's easier to claim we were there to "intimidate"rather than the real reason which was for support. I love my mother dearly, she was taken advantage of. Nobody deserves that.
This man is intimidating, this man yells, he is unprofessional, he's practicing shady buisness and is taking advantage of customers and over charging them.
In the end after a horrible confrontation which should have been an easy conversation with Dr. Melani, the front desk worker, and manger Z we got nowhere. She then proceeds to say, " Ma'm im gonna ask you to leave and I will give you a refund."
I ask you, Why could you not do this in the first place? Why after hearing what your own manger has done, understanding the circumstances would you a doctor appreciate the good buisness my mother was bringing to you and in good faith do the right thing by refunding her money OR better yet give her a more affordable option?
Dr. Melani you stood next to a man, who has gotten reported on before, yelled at your customers, took advantage of my mother, and you asked US to leave. Shame on you. I believe You've lost sight of what honest customer service should be. Quality patient care and most importantly, trustworthy buisness. May that not happen to a loved one of yours or anyone else's at your establishment.
Respond with your apology. Claim that you were not in the wrong, support a nasty man who I imagine continues to be employed by you for god knows what reason. Luckily the many competing optometrist around the corner who know how to treat the elderly now has our buisness. read more