Absolutely worst eye doctor I have ever been to. Not looking out for customers best interest…read more Extremely pushy and sales minded. Does not listen to customer. Would highly recommend not giving them your business

Did my annual check up which was good experience . But the mixup with my contact lens prescription…read morerequired me to go back and do another test with another doctor was a bummer. Nice folks though.

Great selection and great service. The best eyewear center I've ever had!! The frames and lenses…read moreare fantastic. And the prices!!

Absolutely, 5 stars best customer service we've experienced from a small business owner. They both…read morewere super knowledgeable, affordable. Check this place out they have any designer frame you can image and if it isn't in the store they can order it for you. Fast, reliable and super efficient. We absolutely recommend and they have our business forever!

Such a great crew! Called and said I needed to have my kiddo seen - whoever I spoke to said they…read moredidn't have an appointment avail until 250p but I had asked if it was possible that we could walk in, as we were leaving Children's nearby. She didn't hesitate to say yes and take us in! (Already above and beyond, love that ) We were greeted by Brenda and assisted by Asha! I LOVED THEM. It didn't even feel like an appointment, it felt like a profesh girls day! Doc was super quick and thorough! I only went for the exam, but was going to change my mind about glasses and getting them elsewhere - they were going to take me back in and honor the "Free Exam with 2 pairs of glasses" even still! I have a closer location but just based on my experience, I'd come to this location every time!

Only good thing about it was how quick the whole process was other than that I felt as I was a…read morenuisance in store. Concerns about my vision were being dismissed and not really acknowledged seemed like everyone was in a bad mood. Then on the final part of my visit there was no guidance on the different frames or different lenses options they had I had to ask about almost every thing they provided not the other way around. To top it all off after further inspection of my lenses for the left and right eye were never even fully installed correctly into my glasses frames they don't set evenly and they pop out at multiple different spots around the frame I can't make this up.

Went to get some help with broken broken glasses. He changed the frames for free. No charge for the…read morenew frames.

We moved to Texas almost five years ago and have had a great experience at every visit. My husband…read moreand daughter have also been seeing Dr. Bita Garza for their annual eye exams. She is knowledgeable, friendly, and takes the time to connect with her patients. Tami in the office is also amazing helping with any questions or issues with eyewear. I would highly recommend their office.

Rony was an amazing person; he took the time to help me with all my questions. LensCrafters is the…read moreideal place to buy your glasses, and they offer the best customer service.

I got some Ray Bans from here and I want to give a huge shout-out to Nayyab who was incredibly…read moreprofessional and patient during the process. She answered all my questions with such confidence and ease and repeated herself when asked. I went through several stores for glasses and this location and experience at Lens Crafters has been the easiest and most seamless experience. You don't see someone like Nayyab every day who knew exactly what to say and all the itty gritty details for each aspect of glasses!

This wonderful office got me in for an urgent situation and I was treated so well. From the first…read morephone call inquiring about availability to the end of the visit I was taken care of by the staff in a professional and truly caring manner. They took the time to listen to my concerns and the exam itself was very extensive and put my worries to rest. I will be going here from now on as will my husband. They got me in same day ( within 3 hours of my call) whereas my now former eye doctors staff could not be bothered by my semi frantic phone call. So glad to have found Eyes in Sight!

Great customer service. The gentleman helping with the glass fitting was really easy to work with.read more

Best service and completed best exam I've ever had. The front desk was Great and extremely helpful…read more!! The Doctor and her support staff for the exam was great This will always be my go to for Vision .Jo A.

After being a patient here for a few years and referring my family here as well I am not going…read moreback. My eye exam back in November felt rushed and a bit haphazard. I did get new glasses and when I went in to pick them up I was again rushed, no fitting at all, just a printed card they had me read to see if I could see ok. The eye glass techs were busy on their phones and I felt as though I was bothering them. The glasses did not seem any different than the ones I had as far as prescription strength. I did speak to the office manager after the fact and she did offer me a refund if I returned the glasses which I did. Fast forward to today, I called as I had sudden onset floaters in one eye which alarmed me. I was told no appointment availability this week and was referred to 2 other places, one that had terrible reviews and the other that told me all there docs were out of town for the week and had told other offices to not refer to them this week because of that. I know offices are busy but this was somewhat of an emergency and the ladies answering the phone could not be bothered. Happy to say I did find an office who saw me same day and they were wonderful. I will be taking my business and my family to that office from now on.

Lotus optical I hope this review is effective at warning the…read morenext customer who decides to bring their buisness to Lotus Optical. *Customer beware* *Elderly Beware* My 70 year old mother, who has never needed prescription glasses until now was swindled into swiping her credit card for upwards to $561. Yes. $561 Mind you she is on a very fixed income. Upon checking out, the manager Abdul "Z" with no hesitation swiped her CC without even once explaining to her how (on a fixed income) she could lower her total, she was not provided any options, no receipt or prescription. She was given an exam, charged an outrageous amount, then sent on her way. Abdul "Z" upsold her to which my mom, unfortunately trustingly paid believing this was her only option and a necessary purchase. Less than 8 hrs later when my mom called to ask Z to please stop the transaction, she now understood she was charged for frames and options she did not need, she was told absolutely NO. She now knew she could buy the glasses for a fraction of the cost and had hoped for an understanding refund. Myself and my husband visited Lotus Optical along with my mother the very next day for an explanation to the upselling that was charged and never given permission to do so however this did not happen. I suppose it's easier to claim we were there to "intimidate"rather than the real reason which was for support. I love my mother dearly, she was taken advantage of. Nobody deserves that. This man is intimidating, this man yells, he is unprofessional, he's practicing shady buisness and is taking advantage of customers and over charging them. In the end after a horrible confrontation which should have been an easy conversation with Dr. Melani, the front desk worker, and manger Z we got nowhere. She then proceeds to say, " Ma'm im gonna ask you to leave and I will give you a refund." I ask you, Why could you not do this in the first place? Why after hearing what your own manger has done, understanding the circumstances would you a doctor appreciate the good buisness my mother was bringing to you and in good faith do the right thing by refunding her money OR better yet give her a more affordable option? Dr. Melani you stood next to a man, who has gotten reported on before, yelled at your customers, took advantage of my mother, and you asked US to leave. Shame on you. I believe You've lost sight of what honest customer service should be. Quality patient care and most importantly, trustworthy buisness. May that not happen to a loved one of yours or anyone else's at your establishment. Respond with your apology. Claim that you were not in the wrong, support a nasty man who I imagine continues to be employed by you for god knows what reason. Luckily the many competing optometrist around the corner who know how to treat the elderly now has our buisness.

Lotus Eyecare As a 70 year old woman on a fixed income and…read moreas someone who has never required eye glasses I found myself at LOTUS EYECARE 2930 Preston # 905 in Frisco Tx . I made my appointment and was received by a very friendly receptionist ( female), the Optometrist name Sophia Malani, she was also very friendly and very knowledgeable. After all was said and done I was escorted to the front where I was asked to please sit down by a male who would finish the service. The man ( Indian or Turkish) not sure and I could not fine his name. He sat down and was polite, I made it very clear that I was on a fix income and all I wanted was a no name frame , he proceeded to return with two frame and then without blinking he stated it would cost me $561.75 I said " I cannot afford that "! He then stated "you can make two payments ", I said "okay " and went home and called my daughter, my son-in-law , who said no get your money back, drama started when I called and again spoke to the same male ..who said they "had already sent the order to the lab" really it hadn't even been 8 hours. This man proceeded to make me feel as if he was doing me a favor by telling me " you said you need them " yes I did need them but at no time did I ask him to expedite the order, and he stated NO you can not get your money back" Let me add that I at no time had received a receipt for the money paid nor had I received a copy of the prescription for my eyes . I waited the following day and I and my son - in-law and my daughter went into the office with me, I asked the receptionist if she could pull up my receipt and explain it to me, however the male I was told was billing and the female was only the receptionist. At this time the male had start to get loud so my son-in-law also raised his voice, my son in law sat down and my daughter asked if she could talk, where she proceeded to explain that instead of trying to keep down cost I was sold something I did not ask for because my daughter has worn glasses for many years I felt she was more knowledgeable on the subject, however I was accused of bring my daughter and her husband as part of intimidation ,to which I replied "no the are just supporting me, after words were exchanged the optometrist stated I would be given a refund but I would need to find another Optometrist, plus she added she was losing money? How she will still bill Medicare , what money ? In my opinion I feel that now that I am on Medicare even though I have worked all my life and paid my dues, many feel as professional care givers who no matter the situation can treat the elderly without respect and concern. Shame on LOTUS eye care you would rather lose a customer instead of understanding the situation.

FYI, think twice before making an appointment with this newly acquired by Open Eyes. This is no…read morelonger Vision Works. I had an appointment on this rainy day. I get a voicemail while driving almost blocks away, only to be told it had to be rescheduled because the Doctor's assistant had to go help another store. What about helping customers who have been loyal to this location? I took the morning off, lost pay. Not good service

Spent over $600 for frameless glasses, which require 2 weeks to deliver. After delivery, these…read morethings didn't even last 24 hours. Super unhappy. This is not ok.

Service is A++++ Paul is great to work with and he has an excellent selection of frames. If you…read moreappreciate good craftsmanship in eyewear- definitely make an appointment with Paul to see what he has! He will also take his time to work with you and find the best fit. Not just shove a bunch of glasses on your face that you don't like! Will be referring him to everyone.

Awesome selection of hard to find brands. Paul and his wife Iris are fabulous. It was the most…read moreeducational and most fun I've ever had buying sunglasses.