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DeNovo Eye

3.0 (2 reviews)
Closed • 9:00 am - 6:00 pm

Services - DeNovo Eye

Eye exams

Eyewear fitting

Retinal imaging

Eye testing and diagnosis

DeNovo Eye Optometrists Photos

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Melissa Eye Associates - Eyeglass Frames

Melissa Eye Associates

4.6(11 reviews)
12.5 mi

Professional, friendly and accommodating staff, place is very clean. I came back after my first…read moreappointment since the eyeglasses rx seemed a bit off, they rescheduled me right away without any issues . They did a thorough exam . I came back again the 3rd time since the eyeglasses that I bought from them had the nose bridge pad fell off, I was told to come anytime I am available and they can take care of it right away , which they did. So all in all I'm happy with the company .

Extremely Disappointed with Melissa Eye Associates - A Cautionary Experience…read more I had a very frustrating and disappointing experience at Melissa Eye Associates, particularly with Dr. Campbell and the front desk staff. My prescription is +0.50, but Dr. Campbell increased it to +0.75 so it would be approved by insurance. This felt dishonest and unnecessary. The doctor handed the prescription to the front desk and explained it using technical terms I didn't fully understand. I expected the front desk to help clarify, but they failed to provide proper guidance. I asked if the glasses could be worn outdoors as sunglasses. The front desk recommended paying an additional $70 for photochromic transition lenses. I agreed, selected a frame suitable for outdoor use, and paid the extra amount. When I received the glasses a couple of weeks later and wore them while driving, they hurt my eyes and made it difficult to read street signs. I returned to the office and was told the glasses were only for short-distance use and not suitable for outdoors--despite the transition lenses. They then asked for another $60+ to make them "compatible" for outdoor use, which was never explained clearly. I tried the glasses at home in front of a computer, and they still caused discomfort. I returned again and requested to see the doctor. After waiting 45 minutes while others were seen ahead of me, I was finally seen by Dr. Campbell. She confirmed my prescription should have been +0.50 all along and acknowledged the front desk's poor guidance. She assured me I could be reimbursed for the transition lenses and choose a new frame. However, when I went to the front desk, they refused to reimburse the $70, claiming I should have known the glasses were for computer use only--even though I had spent time selecting frames and discussing transition options with them. When I asked them to confirm with Dr. Campbell, they returned and told me I was being blacklisted for requesting reimbursement. They handed me my prescription and told me to go elsewhere. To make matters worse, they said they would contact my insurance to deny any future claims and process the reimbursement without my input. The lack of accountability, professionalism, and empathy was shocking. This experience has been incredibly frustrating and stressful. I trusted this office with my eye care and was met with misinformation, poor service, and ultimately, disrespect. I strongly advise others to be cautious when considering Melissa Eye Associates.

Photos
Melissa Eye Associates - Patient waiting room/Optical

Patient waiting room/Optical

Melissa Eye Associates - Patient reception desk

Patient reception desk

Melissa Eye Associates

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DeNovo Eye - optometrists - Updated May 2026

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