Elia did a GREAT job for us while buying a house during pandemic!! We were very pleased with the work she did. She was very responsive to our concerns, questions, and helped us navigate inquiries that we were not sure while signing docs. I would highly recommend Elia and Lotus Escrow to anyone looking for a great experience while buying or selling a property in the near future..! read more

I've been using Elia, Dave and the Lotus Escrow team for almost 7 years now and they continuously impress me with their knowledge, communication, work ethic and professionalism. As a realtor, It's important to have an escrow team that keeps their finger on the pulse of all facets of real estate and Lotus is definitely that team! I recently closed my first Tenants-In-Common (TIC) listings and Elia was there every step of the way to ensure a smooth and successful transaction. My sellers, the buyers and I were very impressed and satisfied..thanks Elia! read more

I worked with Jimmy recently. He was quick and detailed oriented. Everything went smoothly for the closing process. When I went to my bank, my relationship banker said I would be in a good hand with Jimmy because she had also a good experience working with Jimmy. I would recommend him to anyone. read more

Worked with Elia on a few transactions and she is very professional and extremely attentive and caring. You can always count on her to go the extra mile and never allow anything to slip through the cracks. You NEED to use this escrow company if you are buying or selling- demand it from your realtor! read more

We worked with Elia on a fairly complex case. Elia was a joy to work with and without her, we would have had a much less smooth experience. She was responsive, had deep domain knowledge and would be very careful to both express the nuances of the law as well as some of the softer issues that might arise when you're dealing with a tricky seller. I had a fabulous time working with Elia and highly recommend her. read more

I've been a Loan Officer for over 14 years and this company BY FAR is the best escrow company I've worked with. I've worked with this all star team continuously for about 3 years now. All my refinances they've closed have gone smoothly. Plus, if there happened to be bumps in the road, their efficient and hard-working staff has gone to GREAT lengths to ensure all is smoothed out. They truly make me look like a more polished loan officer to my clients with their professionalism! I can also speak highly of their services on the purchasing side as I've had the pleasure of saving a deal that was going south on one of their purchase transactions. Their knowledge in escrow services, lack of "bad' attitude over the phone, and their great personalities shine through making them strong contenders in the escrow services. Definitely a fan of theirs and highly recommend them to all my colleagues and business partners!! read more

Wonderful experience! The refi was completed over a year ago. My newest lender needed some info which I do not have so I thought I'd check with Jimmy from Lotus Escrow. His name appeared on the final disclosure statement. Emailed Jimmy, Jimmy responded with the info attached literally within 10 mins! Thank you for being so efficient! read more

Angela Serrato exceeded my expectations! I was a FSBO (For Sale By Owner) client and Angela guided me every step of the way. She was easy to get a hold of and returned calls promptly. I would definitely use her again. read more

If you have ever bought or sold real estate, then you know that dealing with an HOA complicates the process. I recently sold a condo and was fortunate enough to use Lotus. I've had several issues dealing with the HOA board and management company for this property, even as an owner. But during the sale, Elia ensured the process was smooth and closed on time. I highly recommend using Lotus. read more

We thank Alex and his team for making our dream possible, they did an amazing job helping us after hours to look for houses in the places we requested. Finally we found the perfect house for my family in the area we wanted to live in with a good price. Lastly he fought for us to acquire money for credit repair. He basically treated us like a VIP. thank you again , Elia, Alex and Carolina. read more

Aileen, Natalie and Elia are simply amazing!! They deliver every time the professional and efficient service you expect on every transaction! I am beyond please with the level of care they show and the extra mile we get each time!! Highly recommend them and can not wait to use them again soon!! read more

Elia at Lotus went above and beyond to help me on more than 1 occasion. They assisted me in a timely manner after I had lost a check (which could have been a disaster) and helped me answer some post-home ownership questions. Am very grateful to have Lotus as my Escrow company and would recommend them to anyone. read more

Angela was the best. Kept us informed and was professional throughout the total process. We thank her and the Lotus team for a job well done! read more

Honestly everything was hassle free. Communication was clear and the customer service was phenomenal. Elia and her escrow office went above and beyond for my client and myself on my transaction. I would highly recommended them to any real estate/ mortgage professional. read more

Highly professional and responsive. Elia and her agile, dynamic team offer 5 Star Service and are extremely easy to work with. Even more, they have that treasured mix of interpersonal skills and detail orientation so important and ever so rare in California Real Estate. We can not recommend them more highly. read more

Smooth transaction and excellent customer service. I highly recommend Lotus Escrow. Elia and her team are great to work with.

The transaction was flawless thanks to the diligence of the team at Lotus Escrow. I was very impressed by their professionalism and responsiveness. read more

Elia is the best. It's been a long two month till we finally closed escrow. I'm very thankful of all her help during the process. She was always there when needed, even during off working time. She has all the answers. No matter what you run into. She's knowledge and experience to know exactly what to do. The best and foremost. She's not just working with you. She cares about you. Thank you Elia!!! read more

Thank you Joann Flores , if your boss needs to hear it from someone else! Let me say it! You are great! Your dedication and commitment is definitely appreciated by me. Your communication keeping me current made the purchase of my home very comfortable. Ms. Flores personal touch made me feel like family was looking out for me. Keep up the great work. If you are what Lotus Escrow is about I would recommend everyone talk to you. Thanks Again! read more

Elia was very helpful with closing the escrow for our previous house. She even helped us fill up applications after hours over Skype when we needed help understanding some of the documents. We truly appreciate all of the time that she put into helping us. She is great at what she does and we would recommend her to anyone who needs this kind of service in the future. read more

We worked with Jimmy on the closing of our home and everything went smoothly. When inquiring I received a response within 24hrs.

Jimmy Lam did a fantastic job with my closing process. He knows how to get things done super fast without wasting any time to close the Escrow. I always like to receive fast response to my text or calls and I always did right away from Jimmy. For Escrow service I will highly recommend Jimmy Lam at Lotus Escrow. read more

So far I have had 2 real estate deals completed by Ms. Cross Phu and I was and am very pleased with her performance. She is friendly yet very knowledgeable and efficient. She really made things became simple and uncomplicated (real estate transactions to me are very complicated). She also didn't mind if you called her after hours on her cell if you have anything doubtful in mind that you cannot wait until the morning. Even though everything can be completely done electronically but if for some reason you need to go to their office, please do since it's a nice building in a nice area with lots of eateries. In a seller's point of view I would recommend this escrow company to anyone who wish things done fast and efficient with very reasonable fee. read more

It has been a pleasure working with Barry Wong - Amazing Escrow Officer for 7 years +. Day or night He works with integrity. Thank you Barry, Karen read more

I'm a mortgage loan officer and I've been referring all of my refinance business to Cross Phu. I've been doing business with her for over a decade. She speaks multiple languages and treats my clients with the utmost courtesy and respect. As you know, these transactions have MANY moving parts and because of the time frames, can become very stressful. It can also be confusing to the average consumer. Cross is great at explaining the process and answering questions that our clients may have. I have MANY escrow officers wanting to work with me on my refinances, but I'm loyal to Cross because she's great at what she does... read more

I've worked with Lotus Escrow closely since they opened. I've known Elia for over 10 years and she's helped me tremendously along with Joann. I grew my business along side theirs. They were an integral part of my success and continue to be each day. Not only are they incredibly competent and savvy, but also ethical and cool under pressure. We've closed thousands of deals with Elia and her team. All my clients know her and thank her for her great service and thorough understanding of all facets of this business. I highly recommend Lotus Escrow and fully vouch for their service and knowledge. read more

I want to say that Jimmy Lam, escrow agent at Lotus Escrow, handled our paperwork most professionally and efficiently and with such a pleasant attitude that we actually enjoyed it! He answered all of our questions and patiently explained every detail of the cumbersome process! He picked up all of my calls and when unavailable, returned my calls within 3 minutes! I am no stranger to this process and I must say Jimmy is by far the best escrow agent I have dealt with in terms of knowledge as well as communication skills. And he's such a nice person to boot! read more

I have worked with Lotus Escrow for over a year providing mobile notary services (via my company TheBestNotary.net ) for their refinance and purchase transactions in California. They are organized, knowledgeable, responsive and pleasant to deal with. I would recommend them for anything escrow related. read more

We did our 2nd refinance with Elia Fuentes at Lotus Escrow, and it was by far the smoothest and least painless process we have experienced. Elia was extremely helpful and returned my email questions lightning fast. Also, instead of having to make an appointment at their office and my husband and I take off work to go in, they sent a notary to our house at 9:00 at night to sign the documents. You can't beat that. I would highly recommend Elia & team to my friends. read more

We recently sold our home and Jimmy was our escrow officer. He was easy to work with and kept us updated on the transaction. Whenever we had any questions or any concerns, he was quick to respond. Overall, I would recommend him to others as he was very professional and easy to work with. read more

I just closed my escrow from this company , and I am so grateful to have their service. David Lotus provides us the excellent service and he works so efficiently that my escrow process was processed very smoothly, and he is also very cautious about all my deposit and wire transfer . Compared my previous escrow called Aria escrow which is in San Morino, the worst person called Angela Peh , there is huge different! Highly recommend the Lotus escrow!!! read more

Angela Serrato was my escrow officer and was amazing. Professional, easy to work with and made the entire process seamless. I highly recommend using them for any of your escrow needs. Thanks again Angela for all your hard work. read more

Jimmy Lam is awesome!! He is very professional, enthusiastic, and trustworthy. I recently refi my house and Jimmy did a wonderful job. If anyone needs an escrow agent, I strongly recommend Jimmy. read more

I emailed Lotus Escrow with an inquiry about a home title/deed. Elia Fuentes responded and answered my questions quickly and actually gave me some great advice... The quality of service she provided by email surpassed my expectations. 100% satisfied customer!! I'd recommend her and Lotus Escrow to anyone! read more

Jimmy's the man! He always picks up the phone when I call him and always answers with enthusiasm. Definitely someone you want to associate with in a service driven field. I was recommended to use Lotus Escrow by my coworker and I'm glad I did. I got to work with Jimmy as my escrow officer in getting my home sold/closed on time. It couldn't have gone any smoother. I will definitely solicit his services in the future when I do a purchase/ refi and will recommend him to my clients. read more

Jimmy Lam really is as good as it gets. Professional, efficient, reliable, and very responsive. Communication was always clear whether by phone or email and I was never wondering what's going on and why. All fees were fully disclosed (and very reasonable too!) and we didn't face any surprises at the close of escrow. Highly recommend. read more

Elia is great! I would definitely recommend her to friends and family needed an escrow person.

Lotus Escrow just helped me close on one of my listings. Cross Phu, my escrow officer meet & exceeded my expectations. She kept me informed throughout the process, was very quick to respond when I needed help and most importantly handled all parties involved with great care and positive attitude! Cross is definitely your gal when it comes to all things- Escrow. read more

Extremely efficient. Great communication!! This was my first time going through the escrow process and it was very smooth. Elia was helpful and very accessible anytime I had a question. read more

As a first time homebuyer, I felt in over my head with the steps it took to buying a home. Angela was SO kind, informative, and beyond helpful throughout the entire process. Very patient (as I had a lot of questions), and very responsive. She always answered my emails within the hour (most of the time even less) and always answered our phone calls. Thank you for making our first escrow so easy! read more