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Lost Bone Public Auction

5.0 (3 reviews)
Closed • 10:00 am - 6:00 pm

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6 years ago

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4 years ago

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6 years ago

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A & W Surplus - Open shelves

A & W Surplus

(65 reviews)

$

I've had some good experiences in the past, but things have gone downhill. First, they don't have…read moremany options these days for auction items. Next, I have bought things from them online, but the wrong item was in the box when I picked it up. Their only response was that I should have came onsite to review the item before purchase. However, nowhere on their website is it stated that there is an opportunity to come onsite to review items. I informed them of this, but they did not care. Recently I also purchased another item, and it had an Apple Air Tag in it. Now I don't know if it was stolen (air tag placed by a victim), or who my be tracking me and know where I live (air tag placed by a potential criminal). I reached out to them with this concern, but did not get a response. Most recently I tried to schedule a pickup, but their were no time slots available. Their site states that you are supposed to schedule your pickup appointment prior to the auction or the day off. But allowing people to schedule pickups prior for items they don't win is what fills up all the appointment slots with people who don't win items. It is a bad practice. I called and asked them if I could schedule an appointment, however their only answer was for me to was their appointment availability online in hopes that an appointment becomes available. This is not acceptable either because they charge you extra to ship items if you don't make an appointment to pick it up. I did check back, and the only availability was an unideal appointment. I had no choice but to grab this appointment ASAP. I checked back an hour later, and a better appointment became available. I tried to take that appointment instead, but they would not allow me to. They said this was because my invoice was tied to my appointment. This is untrue, because my invoice was already paid separately. All then sent out regarding the appointment was an email confirmation. It seems they are unwilling to take simple efforts to help customers, thus they must not care much about customer retention, which you think would help them generate more profit with competitive bidding. Some simple system and process changes could go a long way to improve their business, but there does not seem to be a willingness to improve. There are better auction sites around.

Overall this place does a great job! There is plenty of…read morevalue in most all the things they offer. Their service is great regarding most of their employees. There is a couple of them that could do a much better job with how they handle and speak to their customers.

Lost Bone Public Auction - auctionhouses - Updated May 2026

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