I've had some good experiences in the past, but things have gone downhill. First, they don't have many options these days for auction items. Next, I have bought things from them online, but the wrong item was in the box when I picked it up. Their only response was that I should have came onsite to review the item before purchase. However, nowhere on their website is it stated that there is an opportunity to come onsite to review items. I informed them of this, but they did not care. Recently I also purchased another item, and it had an Apple Air Tag in it. Now I don't know if it was stolen (air tag placed by a victim), or who my be tracking me and know where I live (air tag placed by a potential criminal). I reached out to them with this concern, but did not get a response. Most recently I tried to schedule a pickup, but their were no time slots available. Their site states that you are supposed to schedule your pickup appointment prior to the auction or the day off. But allowing people to schedule pickups prior for items they don't win is what fills up all the appointment slots with people who don't win items. It is a bad practice. I called and asked them if I could schedule an appointment, however their only answer was for me to was their appointment availability online in hopes that an appointment becomes available. This is not acceptable either because they charge you extra to ship items if you don't make an appointment to pick it up. I did check back, and the only availability was an unideal appointment. I had no choice but to grab this appointment ASAP. I checked back an hour later, and a better appointment became available. I tried to take that appointment instead, but they would not allow me to. They said this was because my invoice was tied to my appointment. This is untrue, because my invoice was already paid separately. All then sent out regarding the appointment was an email confirmation. It seems they are unwilling to take simple efforts to help customers, thus they must not care much about customer retention, which you think would help them generate more profit with competitive bidding. Some simple system and process changes could go a long way to improve their business, but there does not seem to be a willingness to improve. There are better auction sites around. read more

Overall this place does a great job! There is plenty of value in most all the things they offer. Their service is great regarding most of their employees. There is a couple of them that could do a much better job with how they handle and speak to their customers. read more

Misleading items and poor customer service. Expired and broken goods. Not worth wasting your money with these scammers.

first of all, in their description they state that you can have someone else pick up the item if you list their name. if the name does not match the invoice then they cancel it. how can I pay for it and have my wife pick it up when her name does not match my name on the invoice? asinine if you ask me. THEN they cancel your account. DO NOT PLACE A MAX BID!!! they are crooks and if you are the winning bid for the max even though it hasn't reach that amount you will buy the item for your MAX BID price. this should be investigated and illegal!!! read more

Scam watch out If I can leave zero stars, I would all the items they post pictures of are Fake from online the second and third picture is usually what you're buying. After I complained about it, they told me I should've came and looked at it I told them I did and it was in good shape. The problem is, the workers when they're taking it out to the car, they break it because they are careless with the items and then they harass you for a tip. After us making a complaint regarding broken items that the workers broke they blocked us entirely. Save your money and buy it from the store you're going to end up paying the same amount they add on tax and also a buyers premium of 15%. When picking up your items and it is broken you are still forced to take it. If you do not pick it up, they will ship it to your house for a ridiculous additional shipping cost. read more

Wanted to warn others of how shady A&W is. They will purposely put inaccurate item descriptions on their items to scam you. When you bid on that item and asked about the inaccurate description they will laugh at you and tell sorry, but you bid on it you buy it. When you complain to a manager, they will then cancel your account. read more

Not only is this place crooked, but they are very good at it. They sell old, dated food items, they sell broken items that are listed as "new", they sell boxes that are actually missing the whole item that is supposed to be in there, they sell "new" items that have road rash and destroyed... All of this is supposed to be covered by "did you come for pre-inspection on Tuesday?". I call BS. This has to be illegal, especially the food items. Also, I have personally seen the bids go up, past my proxy bid, then quickly back down to where I am the highest bidder. This is running up the bids, internally, to get the most out of the bidders. Has to be illegal. Minimally, it is horrible. The owner walks around with an short a-hole attitude and this is truly a trash place. Happy bidding! read more

This place is an absolute joke. Noting they sell is accurate. They inflate value on site so people can bid. Not honest at all. Adding none accurate value is morally unethical. There fall back to everything is all sales are final I wish the owner can have a quick sit down with me.. read more

If I could rate lower than 1 star I would. I purchased a 7.1 cubic ft refrigerator from their on 02/09/2022. Here is my first email to them (Note I was very cordial): Good evening, I purchased a 7.1 Cubic inch refrigerator from you on Wednesday, February 9, 2022 and picked it up today, Friday February 11, 2022 at 4:45pm. Upon opening the sealed box and removing the packing material right after I arrived home, we found the bottom inside is cracked along with the bottom acrylic drawer please see attached pictures. Upon reviewing further, the the top had a dent as did the left side, but not worried about those. The bottom of the refrigerator door is damaged pretty badly as if it was punctured with a forklift. We believe this caused the internal damage. Please advise in return of item. I called the next day as I had not heard back from them. A girl answered and did not know what email I was talking about. She left the line to talk to someone, came back and said I would receive an email response. I was surprised at that answer and asked when I could expect it. She said I. A few minutes... I at that point new that they were not going to honor a refund or work with me.... Read on for their repose... Here is their email back: Unfortunately, you did not purchase a new sealed in the box refrigerator. You bought a new Shelf Pull refrigerator which means it could have damage or missing parts. It is Imperative you do not bid on any item without coming in and previewing IN PERSON PRIOR to bidding. You should not bid unless you know EXACTLY what you are bidding on. Preview is Tuesdays to 4 and wed 9 to 12. We guarantee one thing only that is you will receive what was here on the floor that you previewed. This is an auction where we sell anything from items for parts to new in box and anywhere in between Thank you A $ W SURPLUS AUCTION 3330 N. Duke Ave Fresno, CA 93727 Phone#559-348-9428 Fax# 559-346-0751 www.awsurplusauction.com AUCTION PICKUP APPOINTMENTS SCHEDULED BELOW: http://awsurplus.fullslate.com/ LIVE AUCTION WEBCAST EVERY WEDNESDAY Here is my next response back: Firstly, the picture that you posted on the website is a misrepresentation of the item that I purchased. The item oh I bid on and purchased was in a box that was sealed it had the straps around the box holding it on to the refrigerator Call from the factory. This was not an open box item. The box still would've been sealed had a come to your yard to preview the item prior to the auction. And your ad said that the tightest was new and in working order. The only way that you would've known that this item was in working order was if you had taken it from the box and plugged it in yourself. Once again that statement is also a misrepresentation of the item you listed. The item you listed showed a refrigerator with no damage or markings on the unit. Here is their outrageous response back: No boxes are sealed. If it stated new shelf pull they would have opened box and had you look at. Read your invoice this does not state NEW SEALED!!! It clearly states new shelf pull. Regardless even if it stated new sealed it is 100% your responsibility to come in and look at item. Pictures as stated are a GUIDE ONLY!!! u also signed invoice acknowledging that you inspected item and purchased AS IS NO RETURNS!!! Your account will be put on hold until you ave read and understand how an auction works. If you were to actually read the terms and conditions which we put a LARGE WARNING on Front page of our site. It very clearly tells you not to bid without previewing, not to bid without reading and that pictures AND descriptions are a guide only for you to use when you PREVIEW IN PERSON!! Wow your ego is ridiculous! No worries as I will never buy from you ever again. I will get the word out. And the picture is not a representation of what was in the box. The description did not say damaged and the box was strapped closed with 1/2" nylon straps. Your attendant did not point out nor did he advise that the unit should be taken out of the strapped box to be reviewed. He loaded into my vehicle and said sign and initial here that I received the unit. In fact I asked for a copy of the paper as he did not offer that to me before I left. Your company has missed so many steps in this. The other auction companies around town have better customer service than you do. If an item is damaged they at least work with their customers or offer a credit towards the next auction. Your mere total disregard for your relationship with the customers who buy from you is outrageous. No response back from them as I expected! Not sure if my next step, but I will keep at it! read more

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Spare yourself a lot of grief and NEVER EVER buy open box items unless you have physically inspected it first. I own multiple items waiting for them to come back to buy just for a part that was missing from my open box purchase. I tried thr manufacturers but they are all discontinued items so it is our loss. At least they were able to send me assembly instructions that were missing from a tv stand we got. Go through the catalog and add items you like before bidding. Sometimes the same item appears several times in a catalog. Other than that we love the place. Lots of discontinued items in great condition at great prices. The staff is not big on PR so don't expect a smiley face sticker or, "Please come again!". The young guys helping are respectful and helpful. read more

Don't buy anything that doesn't say new in box.. don't buy County surplus computers they are all meant to be hooked to a server and have no internal memory or expandable memory.. pics of unverified items they stage to look in good condition and then when you pick it up it looks like a train ran it over... new in box stuff is good. The rest is complete trash that they trick people into purchasing with off angle photos. Be warned read more

If I could give it a thumbs down I would. The Ladies in the office are rude. I haven't been here for a couple of years. So I went to pick up my rug that I won...I was early. But I stopped to ask the gentleman, who seemed to know what was going on. And asked him. Explained I was early, but was wondering if I could get my rug. He told me, after he looked at his clipboard and said, "yes, we are ahead of schedule so we can accommodate that request" he said just go back to your car and text your info. So I waited 30 mins and nothing. So I walked back out and asked another gentleman, If I had done something wrong. I texted the info and haven't heard anything. He told me to call the number. So I did. And he said, "ok, we will bring it right out. And than...... the the text messages began from, The office "ladies" don't worry I won't come back and I will spread the word also about the "the witches" in the office. Good luck. read more

I've tried to use their service twice. Both times there of been major issues, and when you try to call the mailbox is full and you can't leave a message. If there's a problem with your registration they expect an email and believe you are just waiting for their email back even though they have a phone number to contact you. One of the items I got never worked at all it was completely in operable, so they made a great deal of money on something that never worked. Beware if you're going to bid on things here. read more

I am so sick of this place. People should never buy from them. every thing is junk they lie on the site. They say new in box but the pan i won was used and the candle warmer also said new in box but it was broke. I have tried so many times to buy from them and every time I get junk. Don't waste your time or money this place is very bad news read more

I brought from them couple time to resell but never had a good value from them. I wouldn't buy from them again.

I am past pissed off. This company is the worst I have ever delt with. I dropped my phone while watching some stupid auction. While picking it up I bid on curlers... 120 curlers. I emailed them when I realized I won telling them what happened. Called no answer. No help at all. I got stuck... So bright side I thought I could sell them. They are labeled as "NEW IN BOX". Every single one of the boxes are damaged, they are all returns, covered in other people's hair, and eat shit and piss. I tried to talk to the guy helping and he laughed at me and said "well they are yours now." I am discussed that all of them. It definitely turned me away from ever going to them again. read more

Buyer beware!! Rude and unprofessional office staff. I brought home some furniture from here that was advertised as "new in box" and it was FULL OF TERMITES!!! read more

A & W Surplus - Brought home some furniture from here and it was FULL OF TERMITES! Buyer beware!! - Department Stores Near Me - Fresno, California

***DONT WASTE YOUR MONEY**** I wish there was a way to put negative stars they don't even deserve the one star. This place is a joke! Everything you buy says brand new in box, and when you get it its chipped and broken. Now let's be honest, we know how auctions work, but at least on the description it should state that. However, they don't. So then you're screwed and when you tell them this they say we'll throw it back on the auction for you but we'll charge you another 25%.... Now this post isn't for the junk they sell it's for the outstanding rude customer service you receive from the trash people who work in their office. I called to speak with someone regarding my account and she was rude and hung up on me. So end of story, don't buy anything from them don't waste your money or your time. everything they have will be broken or damaged. read more

I've been buying from here off and on since 2016, and started buying almost every week about a year ago. So, I've got a bit of experience with this place. First of all, it's an as-is auction house. There is plenty of time to preview items in person on Tuesdays and Wednesdays. Buying anything without going to see it in person is a risk. And, contrary to others' complaints, I've never had an issue asking to see what's in a pallet below the surface. I've gotten stuck with my share of expired or damaged items, but every time I've been burned was because I didn't go look. I also a reseller, and feel like I've figured out what to look for when buying certain categories from them. Just like going to Goodwill or Salvation Army - stuff is being sold here cheap for a reason. Assume the worst. I read the negative reviews before I started going here, and kept the warnings in mind. Really, I think people just have too high an expectation and don't realize they're buying surplus and salvage items. I'm docking one star because I've had a couple of issues with the workers not always giving me all of my stuff. Usually I count it all out and catch the mistakes while I'm there (and they make it right), but there have been times I'm in a rush and don't realize until I get home in Visalia and it's not worth going back. read more

I ordered from them and was notified that if I didn't pick it up immediately that they were going to charge $100 to deliver my ping pong table. They told me it had to be picked up today by 2 PM. I sent my dad because it was close by his house and he has a pickup, they made him wait 45 minutes and told me that it was because I didn't have an appointment, but told him that it was actually because they couldn't find it. I kept asking them over the course of 45 minutes if I could just come back later in the week and they were texting in all caps that it was my fault because I didn't have an appointment When the truth was they couldn't find it! Do not buy from them! Very h professional. Based on the other reviews, I'm nervous to open the box. read more

FRAUD ALERT!!!!!!! Sold me out dated coffee creamer that made my co-workers and I sick. Also bought a bluetooth speaker which was broke. Deceptive business which deceives its customers. I contacted them with the issue and was told they would re-auction the rotten coffee creamer for me. Who the fug does this?????? BUYER BEWARE!!!!!! read more

Save yourself money and complete frustration. Many of the new in box items are damaged or missing parts or have major defects. On top of that they charge a 15% fee on top of what you bid on plus tax!! Also be careful of the small Mexican guy he is shady and will pressure you into signing your invoice that you have all items when you don't and then they refuse to help you or give you the items even if they do have them. read more

This place is Full of con artist that rip you off they don't care about their customers and sell you stuff that's totally unusable and not safe to use that should be in the garbage I wouldn't recommend this place to anyone read more

I had a terrible experience. I purchased a ryobi drill saw combo kit. Battery was missing. The over worked employee who was helping me said it was too much work for him to go back in the warehouse and find me a battery. After a few minutes of my arguing he finally decided to go find me a battery. He brought the wrong batter out it looke like it was heavily used and was broken. I sent him back in. To did me the correct one. After 25 minutes he returned with the correct one. I bought a few boxes of Halloween costumes. The picture that of the costume lot showed nothing but complete costumes packaged in original bag with product cardboard label. The box I received had a few complete costumes and the rest were mixed, damaged, loose with no packaging. They had an odor of urine and large amounts of rat poop were found inside the box. Trash.... I also purchased a pallet of furniture including lawn chairs, a dinner table, and patio chair. In the picture it seemed as of the table was a complete table. When the worker brought it to my vehicle I saw that 1/3 of it was missing (broken). The patio chair's fabric was torn all the way. I ended up leaving the pallet there. After arguing with the RUDE owner Wayne i got his approval on leaving the furniture there so some other sap can repurchase it. BOTTOM line.. This company is sneaky and untrustworthy. The photos are meant to deceive customers in thinking they are purchasing a usable and complete product. Then when the customer realizes they bought a pile of trash Wayne throws the look at my terms and agreements . Wayne you are the definition of a Douche save your self the trouble stay away from this place. read more

My first time buying from this auction and it's been disastrous. They post pictures and description of the items as either new and in box or otherwise. I purchased a shelving system site unseen based on the description as "new in box" and a picture of a portion of the box without damage. Went to pick up items and received a broken box with shelving strewn on top of the box. I stated that it clearly is not new nor was it in a box. Argued for an hour about their policy and descriptions. This product fit the description as "shelf pull" which is defined as a damaged item and unknown condition. After an hour and 4 different employees I received a verbal agreement to refund the item and a note that my account is "blocked". Just a warning to look at what you bid on and don't trust their advertising. I bought artificial turf that they listed as resale value $89. There is an upgraded version for $89 but the one I received is new for $21 at Home Depot. I paid about $30. That is my fault and I blame myself for that but I do not agree that I should be canceled for the misrepresented shelving system. Poor customer service. read more

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This place can be hit or very miss. Just cause a description says "on" doesnt mean items work. Odds are your boxed item MAYBE damaged, possibly broken, or missing pieces. I say "MAYBE" cause this isnt 100% of the time (although it is a high percentage). The packaging will certainly look different and misleading from the images you see online. Theres certain things i will NEVER buy from here. Pallets are put together with eye catching items on the top (which probably dont work) and outdated, old, broken or useless products below. AWS will say preview is mandatory although I've read during that preview you cant even touch anything... so what's the point of that? These guys are not here for customer service and or satisfaction lol. It's a business that cares about its bottomline. In the end you purchase at YOUR OWN RISK! Things can be cheap yes, but you HAVE to keep your buying emotions in check for the above reasons. Also... theres a buyer's premium!! So your item will cost a little more at the end. My last premium was $10. I've had both broken items before and working items. The 2 stars is mainly for the misleadingness in everything. blame will be put on the customer for not reading the terms and conditions and or for not going to the preview. read more

We would never recommend this place to shop for anything mechanical, mostly if you cannot see the products, open up boxes, and actually test them before bidding. We found that half our order was noted as "working condition" stated on the online auction which really meant that if you plug it in, it turned on but did not work. The other half was repackaged as "new in box" but with missing pieces or functions that did not allow us to resale or fix. Overall, avoid anything mechanical, or bulk, and don't believe what they write on their site. Even color description was off for some of the products. Actually, I'd avoid them overall. read more

I had been buying from here for years - most items were good, some not. I didn't buy electronics. Last year they tried to add a big box of nails to my order and said I bid on them which I did not. They would not take them off the order no matter what, so I said to cancel the whole order. A year later they still won't let me buy from their site. Their loss, I'll buy somewhere else. read more

It's all pretty deceiving. They use stock photos and close up of the boxes of the actual items. They make you think there's nothing wrong with the item by saying things like "turns on" (yeah. It turns on but doesn't work cause it's missing parts), making sure any markings that show it's broken are not visible in the picture, making sure you can't tell by the picture there is pieces missing. So you put in a bid, thinking they're an honest auction site, then you're screwed. Stuck with an item that doesn't work. Sure.. they'll offer to resell it for you, but don't expect anything else. Stay far away from this place unless you want to get stuck with a bunch of useless junk. If you go to the better business website. They're registered as A&W surplus & Salvage. Makes more sense when you see the full business name. The Salvage part is important!! read more

This place lies intentionally and then blames the buyer for not going there to examine everything. When I went to examine that followed closely telling don't touch this or that, or you can't go there. Two week in a row we got screwed. They say there are two new couches in boxes, then you get there and there is one. Then they don't refund you for the missing couch. The owner is a real "tool", walks off when you asked him for the refund and says "you should have came and looked." This week they advertised a new pressure washer. You open the box and it's totally used and leaking leaking water. The nozzle tips are missing, has paint all over it. Again we should have come and looked. So they false advertise something and it's our fault. Wayne Peckhem is a liar and the Better Business Bureau needs to shut this place down. read more

He ( wayne) owner of a&w, somehowl got his bad reviews REMOVED , CHANGED ETC. TO INCREASE his approval rating on his website.i know this because he took me to court to have my postings removed. With enough money you pay to your lawyer and the judge off through your lawyer it can be done . Beware ,much of his merchandise is defective and broken store returns which were supposed to go to the dump. Oh yeah he bids on his own auction to , of course to get HIS price. How do I know all of this , I am ashamed to say he is my son. Oh he steals from me to. read more

Very poor customer service and quality control. We've been customers for over a year now spending thousands of dollars. Once in awhile we'll buy products from them, which we sometimes overlook, or just fix it ourselves, purchase missing hardware from our local hardware store. We finally have had enough of these outcomes and decided to complain for the very first time. When you read each lot listing you really have to pay attention to their lingo. When a lot says, "New on and working", the product will work. When a lot says, "New open box on and working", means product could have missing parts, but not always, and works". Here's another example; When a lot says, HOOVER COMMERCIAL LIGHTWEIGHT BACKPACK VACUUM, C2401, BLACK $479.99. There's nothing saying if it works or not. Also, each and every product has a "Retail Price" at the end of that listing. That price comes from out of the sky. We research each and every lot we're bidding on by simply copy and paste the title of the listing into the browser, or just choose search google. Now, I want you to try it for yourself. Highlight the title listing without the price. Right click, and you'll see, search google for ( what you've just highlighted) and you'll see numerous like products and related. What you wont see is the $479.99 anywhere. The prices will always be lower. Look for yourselves. Meaning, A & W always list their damaged products at least $100. over the actual retail price making it look like you're getting a super deal of Amazon return products. They never say anything about Amazon, which they don't have too. So, back to the point! When we called and made mention of our alarming discovery we were challenged with rude behavior from the second person, the first was respectful. We noticed we were not getting anywhere we mentioned The BBB and instantly we were informed that our account was being blocked, and it was. Then the line went dead. I called back and the second person (big blonde lady) told us that we needed to email them a letter stating that we would no longer threaten them with The BBB then they would unblock our acct. I told her that we spend thousands with them and this is how you treat us. She stated that it didn't matter if were ten dollars or thousands the outcome is still the same. I said, "you've got to be f*&%$#n kidding me? And she canceled the call! And that sealed the deal for us. Now, we'll be visiting The BBB in person on Monday 04-19-21. We'll never do business with them again! And I will let everyone we know about their business practices! Word of mouth can make or break a business! Maybe someone should let them know? RA Fresno, CA read more

Stay away.... Unless you want to get really cheap things that are missing most of the useable parts. The website will say to come and view the items before you bid, but there is no way to see the things that are missing because the garbage is piled up and a person has no clue what is there and what isn't. If you are getting any kind product, that expires, just know it will be expired. I bought a lot of stuff here and had to throw half of it away. Good thing I have other good liquidation companies I visit to cover my losses from this place. It was a waste of six hours of driving and will never bid/recommend/give this place two cents of my money or remember it after I post this review. Also, the whole facility is just a dump. There are papers flying around, smells, and is sooo dirty. Most of the products I bought were covered in dust and dirt. The pics make the product look pretty awesome. Don't expect to get good products though. "If it's too good to be true, means it probably is". I learned the true meaning of that quote here. Thank for the lesson! ****update*** I bought a leaf blower that said "new in box" and I finally took it out today and the carburetor is missing. This place needs to be sued!!! read more

beware when you buy they are  very deceptive !!!!! they tell you that you are buying new in the box and in fact what you are getting is new to them in the box. These are return items that may or may not work. They have been cleaned and put back into boxes to make them look new and taped. If you are planning on buying anything from them, even if it says new in the box, have them remove it from the box. They tell you to preview, preview everything, new in the box, used in the box, out of the box. Make sure everything works, they will not refund anything. They will tell you if its new in the box, they cant open it....Yes they can and if I buy anything else there ever, they will open the box. Deceptive, crooked business practices... read more

Ann is very helpful and one of the nicest people in the office. She's so helpful w learning how to bid and making appointments. She also helped me understanding the auction policy. Thank you. read more

I have purchased multiple items through this auction business and have never had an issue. This last time I went to pick up my order and list of merchandise that was on the invoice and arrived home to have the wrong items. I sent out a message to notify A & W Surplus of the error and they responded back with "Yelp ! Next time in the future you need to check your items before you leave". They wanted me to go back to talk to "Memo" to see if my correct order is still available. Mind you I live over 30 minutes away and they expect me to go back before they closed to see if they have the item. This is not the way you accommodate customers in this situation. The boss was also aware of the situation and did nothing to satisfy nor make the outcome better. read more

A great way to find higher end products on the cheap! I've found a lot of great baby items for my daughter here for substantially less than market price everyone complaining just needs to learn how to shop and read descriptions carefully ¯\_(ツ)_/¯ read more

Buyer beware!! This place is horrible! I just purchased a pallet of items from the online auction. Got it home today to find that there was nothing usable in the whole pallet. I spent over $60 on their trash! They say go down and view the items but they aren't going to unwrap the plastic that is holding the pallet together for you to view everything. I have gone down before to view pallets and they put all the pretty shiny, what you think is usable items on top but when you dig down to the bottom it's ALL TRASH! Not one usable item. Everything is trash Plus all sales are final. A&W - 1 me - 0. Way to go scammers, hope you enjoyed keeping my well earned money cause all your shit will be in my trash can. read more

I have enough of this place, just realizing they sell damage good from retail store yet post it differently to decieveyou that it is new in box. I know they bet against you so they can get to the price they want for that product. This business is fraud and should be close down. Don't waste your money here. You're better off buying it from the store, at least it works or not damaged. read more

THIS PLACE IS A RIPOFF.. Beware! I bid for a tabletop fountain and I got a 'broken beyond repair' item. When I took it back, I was told that the picture showed the holes in it and I should have examined it before bidding!! Daylight robbery!! read more