I had to meet a friend from L.A. while I live in San Diego, and he suggested this place halfway to get together for lunch. After driving over an hour during a heat wave yesterday, I get to this place which was wide open, playing loud music and had no AC. My friend was late some 20 minutes and the place was not busy at all; so, I found a table inside to sit at, hungry and thirsty after a long drive. No one from the staff came to greet me or acknowledge me at all during that time. When my friend finally arrived, we actually had to ask someone for service. That's when the lady at the counter explained that it was an open-tablet concept. We ordered 2 burgers, a beer and a cider. I had a salad as a side, my friend had fries. When the food arrived, my plate only had a knife on it, no fork. Did I say I had a salad? Stay with me here...
I went back to the register lady and asked her about utensils. She told me they were at another counter behind me. I thanked her, went there & grabbed a set. While I'm turning around to get back to my table, the other female that had brought the food over looked at me as if surprised, and I waved the set up in the air and told her that she forgot to bring me utensils. She proceeded to yell at me that she had brought a fork for me, but it was on my friend's plate. I told her that was my friend's, not mine, and went back to my food. This female food runner came back to my table to harrass me about how there was a fork on my friend's plate. She complained that I had yelled at her while I explained it was a loud place with loud music. We exchanged a few words at my table until I asked her to, please, allow me to enjoy my food. She was relentless trying to argue while I was sitting with food in front of me getting cold. I had to ask her again to, please, let me enjoy my food. Had I not been so far from home, I would have left right then and there. Her entitlement and unprofessionalism left a lot to be desired. Needless to say, neither my friend or myself will NEVER set foot here again.
As for the quality of the food, I couldn't really tell you. It was just a burger with a fried egg on top, merely substenance at that point before driving back south on a Friday afternoon. My taste buds were very upset and didn't register at that point.
I'm an international foodie always open to try new places and willing to tip accordingly. Southern California is not cheap, but places and situations like this leave a lot to be desired. read more