We engaged Theo to rent our home in the Issaquah Highlands after prior tenants moved out in advance of their lease period. Theo was diligent about the preparation the home prior to going on the market including repeat visits to confirm completing of property punch list. His 15+ years of experience in renting homes and property management showed as he was able to bring the right people/service providers in quickly (and economically) to get the house ready. The house ended up renting at asking price and in under a week once the property was listed. I would strongly recommend Theo to anyone looking for help with their rental properties. read more

Working w Lori Gill & Assoc. was a terrible experience. This was my first time renting out my house. I have a beautiful contemporary home that is 5 years old, in perfect condition in an upscale neighborhood. The property manager was incompetent. Over Labor Day weekend she informed me she found tenants and now I have 2 days to find a moving company and move my 3-story, 4000+sqft house (and garage) or I would be forced to pay the entire rental agreement since LG found me tenants. I told her that is impossible; she didn't care. Realistically, I needed maybe 5 days to move a huge house, get cleaners in, change utilities, tie up loose ends etc. But she didn't want the tenants to pay penalties if they couldn't be out of their home by Friday which gave me a 2-day window (Tues & Wed) since it was a long weekend. Thurs for the cleaners who worked all day. Most moving companies told me they didn't have availability so quickly and moving such a large house could not be done in 2 days I ended up finding a company and paid over $16,000 for 3 teams to work overtime to empty my house in 2 days. When I told her how much it cost, her response was "Oh". After doing all the things she told me I needed to do (like updating the landscaping, laying new grass; which didn't need to be done), the movers, handyman to caulk nail holes since I had no time to do them, heating/AC vendor to service a heater that was in perfect condition; it cost me over $40,000 to move out of my house for it to be rented. She told me I needed to have a reserve of $500,000. She said "it's the same for everybody". I spoke with their accounting dept who told me no, the reserve amt is only $500. They said they would talk to her. She was ruthless and self serving and certainly never once advocated on my behalf. I strongly do not recommend this company to rent your home. read more

The majority of my experience as a tenant was good, but the customer service was poor. Soon after moving in, the shower and bath drains stopped flowing. Service requests due to address clogged shower drains were responded to slowly and with placating answers that didn't make sense: "That area of Lake Forest Park tends to do that (I have a couple homes I manage in that area). I think it has to do with the older piping and massive slopping, the further you get down the hill the slower the draining." If all other fixtures in the house drain well, the issue is a clog at the drain and has nothing to do with steep slopes in the area. During the move out inspection the agent identified can lights in the living room not working. I responded that I unscrewed the bulbs a bit so the lights would not turn on. They were brighter than I liked. No big deal I thought, just screw them back in. I offered to take care of that myself. Instead, they called an electrician to "fix" the problem then tried to charge me $300 for it. I called multiple times and left multiple voicemails to discuss the issue. All were unreturned. The charge was finally voided due to multiple emails from me trying to explain. The agent's final email described my correspondence as "ridiculous" and "pestering" and was going to report me to her manager and the property owners. I certainly hope the agent does that, including telling them how she never answered my call or returned my voicemails. I would strongly advise not using this company due to their lack of customer service and professionalism. read more

Never, I repeat never use this company. they are the Worst company I have ever worked with. My lady and I both work in property management and the cost they charged us for out of our security deposit was grossly and absurdly out of control. they refuse any kind of communication and genuine respect and will leave you high and dry when trying to get back a reasonable amount back. the overall experience with this company was an absolute nightmare and i hope this reaches enough people so no one has to go through what I did. Again NEVER use this company. if I could put zero stars I would! read more

Do not rent from Lori Gill & Associates Property Management. Apartment appeared ready in video before move-in, but reality was very different. Apartment was unclean, bathroom had a gap in flooring, possible mold, damaged laminate, broken glass, leaking faucet, and no hot water. No move-in inspection was done, and management did not notify us of these problems beforehand. Because of these conditions, we did not move in, yet management is refusing to return deposit and first month's rent. Extremely unprofessional and unsafe. Photos and videos available. read more

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Avoid at all cost. They are rude, unprofessional, condescending and my experience as a patron of a home they managed left me never wanting to engage with them again. I moved to Washington state for 3 years for work as a tech executive. I rented a nice house that was managed by Lori Gill & Associates. As a home owner, I understand just how important it is to have good tenants who will not only take care of your home, but also feel like they want to treat the house they are living as though it were their own. When tenants feel disrespected by a management company it's bad for everyone. Here is my professional view of them. As a home owner, I would not engage with Lori Gill & Associates unless you want to make sure your tenants are unhappy, frustrated, and feel mistreated. Not a good way to keep your tenants and ensure they look out for your home. As a tenant, they are difficult to reach, slow to respond to anything beyond emergencies, expect you to contort to meet their demands, communicate in a rude condescending tone, and quick to ask demeaning questions whenever anything goes wrong - which as any property owner knows will happen from time to time. I will never do business with them again. read more

As a tenant my experience was mostly good while I lived in one of their places - other than them pressuring us to terminate the lease when the owners wanted to sell... multiple times. But the move out experience - holy shit was that insane. Upon move out, the property manager emailed us saying the place looked fantastic other than a drawer in the fridge that had a slight crack (we hadn't even noticed). The property manager emailed us saying it would cost $30-40 to replace and that they'd provide the receipt to us which seemed reasonable. 1.5 months later (which how could it possibly take you that long), they tell us they refunded too much of our deposit and the fridge drawer cost $120 - insane... read more

Better communication and change in management is needed. We felt bullied and disrespected through the post rental process with the communication from the VP. He truly made the experience way more unpleasant than it needed to be some personal reflection could go along way. But we will say the experience and helpfulness of Hanna was wonderful. She helped us feel at home as we moved across the country into the home with our family. Every month we had clear friendly communication with Hanna. So we do want to say thank you to Hanna for all she did for us. Just to be clear I never said we did not cause the stain on the bathroom countertop. We never refused to pay for damages. Windermere Property Management closed the contractual agreement then wanted the customer to pay for repairs after the fact. Again contracts do not work that way that is why they have a start and end date. Anyway we are all settled now so no need to bully anymore. This review is only a FYI for others to let them know what our experience was. Things happen we give credit where credit is due and warnings where warnings are due. That is the point of this platform. I believe the court was clear that mitigation hearing was confidential and you are now discussing those conversations here. Please let's move on. read more

Our experience with Lori Gill property management may not be unique - reading reviews tells me that others experienced similar issues. While living in our rental, our experience was so-so. Most problems were fixed in a timely manner (hence 2 stars). Our move out experience is quite the opposite - we received some handwritten notes about floor scratches & and were charged to refinish the entire house's floors! House was built in the 30's floors were scratched when we moved in (check in sheet shows that). Obviously we'll work to resolve this, but OMG - refinish the whole house!!! BTW, we're a shoes off house .... This is an unnecessary hassle. If you're currently renting from them, take pictures of EVERYTHING! read more

I've been working with Windermere Property Management/Lori Gill & Associates since 2006, and they've been consistently outstanding. Over the years, they've placed great tenants and always responded promptly and professionally. Most recently, I've been working with Hannah Grubaugh, and I can't recommend her highly enough. She's attentive, knowledgeable, and an absolute pleasure to work with. Property management can be stressful, but with this team--and especially Hannah--it really has been smooth and worry-free. read more

Would leave zero stars if I could. Elena was extremely unprofessional. We put in an application and were the first to do so for one of her properties. She stopped replying to us and gave the house away with no explanation after we waited a week for an answer that we never even got from her. Please do not use them, they don't care about anything besides making money. read more

I can't say enough great things about Hannah Grubaugh at Windermere Property Management. She has been an absolute lifesaver--especially when we had to deal with a water leak that required coordinating multiple contractors. Hannah took the stress completely off our plate by handling everything with professionalism and efficiency. From start to finish, she communicated clearly, kept us in the loop, and made sure the repairs were done right and on schedule. Her ability to manage a complex situation with multiple moving parts showed just how experienced and capable she is. Beyond that, she's always responsive, easy to get in touch with, detail-oriented, and truly cares about the properties she manages. It's incredibly reassuring to know that our property is in such capable hands. If you need a property manager who's not only proactive and knowledgeable but also genuinely invested in doing the job well, I wholeheartedly recommend Hannah. read more

Homeowners, stay far away from this disaster of a management company! I waited several months after hiring a new company so I could make a reasonable comparison. Our property manager was Jennifer Shepperd who failed at the most basic tasks. She missed deadlines, lied constantly about work orders and did not disclose a substantial leak that had occurred in our property. We had to find out a month later from the tenant. She actively hid evidence of drug use in our property and unauthorized tenants during her inspections. No inspection reports were ever provided to me. Windermere does not have a field team to handle work orders - Jennifer was at the house personally bumbling around and unable to fix anything. We had to fly in from California and fix the broken lock and dishwasher. Cory is rude and nasty, just read his responses to other reviews here. He is a typical sleazy realtor who will never hold his property managers accountable. We have had a new management company for 4 months now and the difference is like night and day. Our new PM is super responsive and competent. Work gets done and stuff gets fixed. Any issues are communicated to me within hours! Run from Lori Gill & Associates! read more

This has been the worst experience I have ever had dealing with property managers. The VP of this group is the rudest and most incompetent person I have met in years. His persistence in contacting me at inappropriate times and locations and demanding to items be resolved after the rental contract was closed was really something to write about. I would absolutely not recommend this property management group as it has been an absolute nightmare and really no feel-good story to tell here. - persuade renter after contract was closed out - kept contacting the renter without any legal authority (no contract in place) - threaten renter without having a contract in place - No customer service nor communication skills read more

pretty sure I dodged a bullet after reading the other reviews. but my experience so far has been poor. I was referred to Lori Gill and associates by my agent and specifically Matt Tuell. I've called him twice and left messages one on his mailbox and the other with the admin who answers the phone as well as sending an email. I explained I am looking for a leasing agent and would like a follow up And Matt has never responded. It's been a week since my first touch point I'll take my business elsewhere I guess. read more

I am a vendor and work with Victoria R. She is the most knowledgeable, professional, kind person to work with. Vending for a lot of property management agents over the years, she is by far the best! Thank you so much Victoria out of the Mill Creek office! read more

We rented a home in Federal Way for 18 months during the pandemic. We interacted with Shannon Williamson. We took care of the home as if it were our own. I maintained the home maticulously, spending my own money to fix issues and upgrade the home where needed. I added $300 in blinds, as the windows had no real covering to block the sunlight. The curtains provided only slightly diffused the light, and worse yet, several windows had no curtains at all. I had to purchase these curtains using my own money and was not offered a reimbursement. (Pottery Barn Tie-Top curtains, or about $150 per window). The dishwasher failed, and we were not offered an option to fix it. I ordered the parts off eBay after doing about 2 hours of research. Then I spent about 2 hours installing the part--I'm not that handy, but didn't have much choice. The property manager did not attempt to reimbursement for this either. I installed a $1500 Tesla charger in the garage. When we moved in, the grass was mostly crab-grass. The lawn maintenance person we hired said that it could be fixed for $400. I cleared it with the property manager and was told "Yes, let me see if I can get that money back from the previous tenant" (as if it were their fault for the grass? they didn't even stay there a year. They had no plan to keep the grass from having this issue, other than requiring us to water it continuously--there is no sprinkler system and its as a huge pain in the ass) We never got the $400 for this and it was never mentioned again. When we vacated the house, I had a professional handyman come in and I spent $1500 repairing all the small issues--things that would come under "normal wear and tear". We had wall paint, so I had every hole and tiny imperfection painted, creating a new paint look/feel. I had put down carpet in the garage to protect the concrete floor, but several tiles ended up sticking to the floor, and it took many hours to remove. When we vacated, I left a $75 bottle of champagne as well as a nice hand written thank you card for the owner. The last item that I could not repair was the paint trim. The white color was not provided by the owner/landlord. I made two trips to Home Depot in attempt to match the paint, but it wasn't exactly right, and I ran out of time. I let them know I wasn't able to get this done completely properly, but that the owner could match the paint and finish the job. So the kick-boards on the stairs needed to be repainted (like 5 or 6 of them), and one piece of baseboard (like a 1 foot section). That's it. That's what was remaining. So I spent all this money maintaining the home and making it as pristine as possible--and they didn't return my full deposit, keeping a few thousand. I don't have recourse but to sue them, and it's not worth my time at the moment. Instead, I hope they can enjoy this review. read more

This is NOT the place you want to have your house managed! This is a ripoff. They have the what so call "handyman" come out and fix your house without you knowing about the charges. Then they slap you in the face with over 2k dollars "bills" and they give you whatever left on the 23rd of the month instead of 10-15th of the month. I am so pissed and will not recommend this to any owners. PS. As the owner, I should know what the charges are and at least acknowledge it or a nod to give it going. But NO, only 1 charge that I am aware of and the rest just fly into my bills. A furnace clean and/or filter change cost is over 500$ ? Insane! read more

was a great move in experience and Victoria was a great help she made the process so easy to understand for me and my family

I worked with Property Manager, Hannah Grubaugh, and she was great to work with! She was very communicative, easy to talk to, and happy to answer all my questions. Hannah really made the process easy! read more

I started working with this company since my realtor, who helped me buying 4 residential properties for investment, as well as my own residence, Billie Lunsford recommended an agent, "Lindsey Graham" as the property manager for my rental properties and although the company was charging me more than others, I preferred to continue the business since Lindsey was doing a great job . After she left the company in 2 years, I got frustrated more and more since figuring out that not only the agents, but the managements are not professionals and are only trying to make more money since they have Windermere brand with them. It's a great pity that these big companies, are always seduce the public to take more and more money from. read more

I am confused as to how MY experience on behalf of ME and MY family keeps getting deleted...faith in Yelp is dwindling as its seeming unauthentic based on the fact they delete peoples honest experiences.....Seems others are having the same issue...... MY experience with this branch was absolutely terrible. They would tell us one thing and not come through at all.... Not a branch of integrity at all... We will never use them again as we/I have been completely let down. Very disappointed... read more

If you have a property you want rented, I would strongly advise you NOT use this Windermere Property Management office. The communication within this office is very poor and they do not actively respond to potential tenant requests. There showing rep Tracey asks the same questions on multiple times, including what property you are interested in when you have communicated with her the same day. The listing agent Mary does not want to talk directly to potential renters, only tells you to contact an agent she works with. Read all the negative reviews on Yelp, it was a shock to me that a real estate agent can not care about communication. I feel sorry for the property owner who trusted this agent to list their property. **Potential clients of this business, take a look at the comments the business owner as posted to her negative reviews. She is placing the blame on them on the clients and taking no responsibility for poor service provide or sincere apologizes. Take this as a sign of what could happen if you choose to list with them and something goes wrong, to me I view this as a huge red flag, I want a business who takes ownership and admits mistakes and service pitfalls. Would you want to list your property and find out a person who wanted to rent it was told I won't talk to you by the person you listed it with, the potential renter has to call someone else instead??** read more

This company is huge! But they have a lot of beautiful properties! I highly recommend, I am a new transplant, and I was looking for a rental in the area, Colleen, Susie, and Danyelle were all warm and welcoming! You'll feel immediate rapport with them. There are multiple brokers in this company but everyone gets along well and will give one another credit or referrals based on the property you are interested in. The housing market here is completive, landlords tend to favor people who can move in to the property ASAP. My application was passed over by the landlord but Colleen made it clear my application could be used for another property of my choice! Due to the options, service, and transparency of this company (everything is outlined clearly on their website, they will also make sure to give you any relevant paper work when you tour), I highly recommend! read more

I've been contacting this leasing agent for 3 consecutive days now regarding a rental unit I'm interested in. They've been completely unresponsive. The worst part of the experience is the lady who picks up the phone and just quickly routes the call to an agent's voicemail without hearing me out. When I pointed to her that she should at least hear my issue, she replies - "I just transfer calls, don't answer questions." - Good luck with customer service there. If you decide to have your property managed with them, you're SURELY losing out tenants because of poor customer service. read more

It saddens me to see all the negative reviews of WPM Northwest. We have had nothing but positive experiences with WPM. Particularly with Stephanie H. When we moved from the Sammamish Plateau to Mercer Island (basically from being homeowners back to renters) we chose WPM because from past experience, apartment renting was just less desirable, plus we have 2 pooches, and that tends to be a deterrent for a lot of places. From the beginning, Stephanie always had our back! I was under the impression that property managers were advocates for the homeowner. That was not the case. Within a few months of moving in we ran into issues where I was wrongly accused. Without going into too much info, someone had seen a dark, long haired female leaving a security door open. Of course, in a condo with only 23 units, it had to be me! Duh! It wasn't me, I'm not that dumb, and there were other tenants and guests that fit that vague description. Anyway, Stephanie was quick to respond to the HOA, reminding them that discriminating against tenants is not acceptable! They take pride in the properties they manage. Every year, we had to have an inspection. Stephanie would make an appointment with us, making accommodations with our schedules, inspect the unit with photos. That way, there is no disputing any issues. And even when we've run into any issues, she was quick to respond. We've stayed with WPM and at this condo for almost 4 years, and we would have stayed much, much longer but the owner was ready to sell, so we had to move. And even with the move, it was seamless! We got our full deposit back without any issues. We were really disappointed we weren't able to find another property managed by Stephanie. Even now, I still peruse their website to see if we could work with her again, maybe when our current lease is up... read more

The worst living situation and property management I have experienced. Currently on day 3 of not having a functioning lock on my front door. This is after they knew about a malfunctioning door handle for 7 months, which I asked them to repair in writing several times before posting a video online to prove it was broken. Their repair people that finally came broke the door further and now it doesn't even lock. 3 days later they are not responding, again, leaving me and my home unsafe and unsecured. I am not sure what to do but being a single female living by myself it is really scary they are not even the slightest bit concerned about this, much less willing to fulfill their legal obligations in keeping this space habitable. Before this, I got to deal with plenty more issues- I signed a lease with them in June 2020, the property was not ready on my lease start date, which they didn't tell me about until my movers were taking furniture into the building. I have had to deal with several issues monthly at the property (El Capitan Condominiums) since that they neglect to help with much less respond to, if they do respond they are incredibly rude and condescending. There are several code violations they will not address that directly impact my safety and well being beyond the lock and front door. For example, this apartment isn't accessible by emergency equipment, so when I had to call an ambulance during a medical emergency, they had to carry me out of the building because their equipment and stretcher will not fit into the hallway that leads to this apartment. I am being charged for all of the electricity for the entire building's garages and they refuse to acknowledge that is wrong or do anything about it, and even have referred to parts of the lease that they claim makes this okay. I have not dealt with landlords this bad and shady since I lived in low income housing in Miami. I am aware they do not agree with this negative assessment of them because Corey Brewer, the incredibly rude and unprofessional general manager, tried blackmail me and said he would not "let me out of my lease" until I took this negative review down. Ann Ashford also brags on her bio on their website that she knows how to take tenants to small claims court... what a gem. I have had to pay thousands in unexpected costs due to their negligence and can't even lock my front door..... I would avoid doing business with them, it will cost you more, ultimately. read more

Cory Brewer/Laurie Larson of Lori Gill Associates I rented a house from them in Clyde Hill, WA paying just under $5000 per month. My lease was expiring on 3/31/21. On 3/15 sewer started leaking to a bath tub in the middle of the house which made living in the house impossible due to smell. This was never fixed until I left the house on 3/30. Laurie told me that the delay was due to her inability to get hold of the owner/lack of reserve on the house. Windermere, a big real estate firm, didn't seem to understand that this was an emergency. She suggested that I go to a cheap hotel in the area. She forget that we are in the middle of a pandemic and seems to use her suggestion as an excuse for not fixing an urgent sewer leak. When I called City of Bellevue they asked me to first try to solve this with their conflict solving team. I know they did talk to Brewer/Larson. Laurie asked me what I expect from them as I refused to do the cleaning until they fixed the sewer problem with the smelling house. I did not have the heart to ask a cleaner to come to the house in that condition even though earlier I was arranging with Laurie to get her cleaners. I asked for 3 things: 1. I will not do the cleaning as the bath tub was full of sewer and the house was smelling 15 days later (they had photos/videos) 2. I get my full refund my deposit ($4750) 3. I get a refund on 15 days rent as they failed to fix the sewer problem which made my living there unbearable. Today I got a letter from Lori Gill Associates with a check for $1650 them withholding $3100 from my deposit for: -Water bill pending (this is ok as bills come late)-$852.57 -House cleaning-$550 (may be charging me for removing sewer!) -Garbage/personal (I did not leave any!) items haul-$200 -Smoke alarm batteries $65 -Light bulbs replaced $25 -Glass replaced in cabinet (this was already there when I moved in and I have photos/correspondence to prove it) $90 -Another $1500 held as unpaid utilities (this is crazy as I settled all gas/electric/garbage bills as of 3/31 and transferred the accounts to my new home I bought in Seattle. I feel like they are holding me hostage as they have my money. These (Cory and Laurie) were awful and unprofessional people to deal with. I never had such a bad experience ever in my life even though I have lived in many major cities around the world. Having said that, 5 years ago, I dealt with Tony Strobel of the same firm in renting a house in Medina. He was professional and delightful to deal with. Sarath read more

Windermere was able to work with me to get me into a rental property while on the road moving across country and with some unusual circumstances. Everything from virtual tours, a proxy tour, emailed contract documents and signing, special payment arrangements and finally a walk through on the day I arrived with everything being as agreed to. As one can imagine, managing a move blind while taking a road trip from one end of the US to another was a stressful experience. We really appreciated Carrie Lazzar and Tony Strobel's work that made the whole process smooth and manageable. read more

We had an incredible experience with Colleen as we were searching for a place to call home. Not only is she SUPER personable, but cares so much about each human she works with. We felt heard and appreciated throughout the process- and we highly recommend her! read more

I've been renting a property managed by Windermere for 2 years now and I've had nothing but a great experience from the beginning to present. Service orders are handled in a timely and efficiently manner. It's also easy for me to get in contact with my property manager and our rapport has been great read more

Carrie and Barb at Windermere are amazing. They made our house search easier than we ever imagined. The communication and honesty as well as downright timely contact was second to none. What a fantastic group. Thanks again read more

I am impressed with Lori Gill. After I had issue upon move-out Lori was very receptive to my issue. She gave me a personal phone call and we were able to resolve it. I had minimal interaction with her, but from what I can tell she's a great leader and the company is in good hands! read more

I wish there was a way to give a negative rating. We had Lori Gill and Associates manage our property for about 5 years in Sammamish, WA near Samantha Smith Elementary. They are a broken organization - don't maintain your property, team member attrition is ridiculously high with new people every few months, take poor accountability for decisions and maintain no good documentation. If you want your property destroyed by poor management, please select them by all means. I fired them from my work and am now spending thousands of dollars fixing the mess they left me with. read more

Had a property listed for rental with them for full administration services. After weeks of price reductions influenced by the agent, we were not able to get a single qualified offer and they are now pursuing "Liquidated Damages" and arguing that I have chosen not to take a valid offer. Am still keeping the house in the market, looking to get what I believe is the true value for the house. To make it very clear, the ONLY offer we received was not qualified and not within the terms we defined in the contract. Shame. AVOID AT ANY COST. read more

0 stars! Worst property management company ever. Do not rent a unit if this company is overseeing the management of the property. As soon as you sign the lease, good luck ever getting in contact with ur property manager, and have fun paying fees that they try to tack onto your monthly rent that are not stipulated in your lease agreement. Will forever run the opposite direction of a building if Lori gill/windermere is in any way associated. read more

UPDATE****** My previous review still stands, Lori Gill and associates is the most unprofessional property management I have ever dealt with. I even had another person from yelp message me that he also had a similar situation and also had to hire an attorney to dispute ridiculous charges. I was notified by email from Cory Brewer of Lori Gill that yet again another person is handling our complaint (this will be the third person). This company clearly over promises and under delivers. Lori Gill violated Washington State tenant laws and thankfully my attorney is helping me. Even the home owner who hired Lori Gill to oversee her home was very displeased with Lori Gill. DO YOURSELF A FAVOR AND AVOID LORI GILL AND ASSOCIATES. read more

[[ Interesting that prior, scathing reviews of this business have disappeared, yet the cheerleader above makes reference to those negative reviews that mentioned Christy Rice by name. ]] Windermere Prop. Mgmt. agent Christy Rice rented us a privately-owned condo in Woodinville's Timber Ridge complex. Before and during our rental, Christy Rice was sweet as pie. But the moment it came time to return our deposit, that suddenly changed -- she suddenly became obtuse and unreasonable. Christy has taken clear advantage of the fact that we relocated out of state to make a transparent money grab at our deposit. During the 11.5 months we lived there, we were model tenants. We were quiet, clean, cooperative and always paid our rent on time. We left the apartment with 0 damages and IMMACULATELY clean -- definately cleaner than the condition in which it had been given over to us. We paid professional cleaners (a trusted, highly-recommended team) $150 to clean the apartment fully (including the carpet) -- even though WA tenants are not obligated to do so. In lieue of a receipt, I gave Christy a copy of the cashed check I used to pay the apartment cleaners. (It's a commonly-accepted business practice to use a cashed check in lieue of a reciept.) The check memo clearly said "House cleaning (apt #)" in the memo and was written on the date we vacated the apartment. I explained to Christy that the "house cleaning" clearly included carpet cleaning. She seemed to simply ignore my words, claiming that because the check didn't specify carpet cleaning, it was of no use -- she kept $300 of our deposit to cover carpet cleaning. (I'd just like to note this amount is more than 4 times the market rate to have carpets steam cleaned in that size apartment. And more than 4 times what we paid our cleaners to clean the carpets.) Meanwhile, I had been offered a dream job in TX and the company was relocating us there. It was both a happy and hectic time for us, as you can well imagine. Christy's post-rental money wrangling caused both my wife and me to lose sleep and suffer great anxiety, ruining what should have been some of the happiest days of our lives. (Thanks Christy, I'll always remember that.) Christy's behavior amounts to nothing more than a low-down money grab -- something I would expect from a used car dealer. She has taken advantage of the fact that we were relocated out of state -- knowing that it's virtually impossible for us to take her to court from TX. Christy Rice / Windermere Prop. Mgmt, still refuse to return the $300 they owes us. read more

RUN FROM ROSIE GRAY & THIS COMPANY!!!! I own a rental property and have been leasing it out for 2 years. In 2012 we received the 25% of the 1st months rent because we found our renters. They provided us with great services. Once again in 2013 we ended up finding our current renters (this time due to there HORRIBLE service) and now she say we will not getting the 25% back and provided us with less then poor service? I was very dissatisfied with her services and I am a little shocked at the lack of communication, and organization. I was not informed of any progress on our property . They never called, text, emailed unless I contacted them, which was very frustrating. They failed to let me know if there was a scheduled showing on our property or if we had any interest. I had to write Rosie a strongly worded letter to let her know I was not happy with the way things were going to get a call back. My tenants at the time kept me apprised of any scheduled showings. They were also upset due to a few times of short notice i.e less then 24 hours notices as discussed with them. In 2013 Rosie had no prospected renters by the middle of the month and very few lookers. Yet she still encouraged us to list our property well above "fair" market price. I was very distraught over the action of Windermere and Rosie company and financially we could not afford our property not to rent. I had to take action on my own. We had told our friends about it who were very interested in the house and now occupy the property. Not only did I find the renters but I was shocked to find out the "move in" inspection which is included in our fee payed to Windermere, Rosie had left so much out. She was not thorough and very brief. Before move in she said there was grass growing in the back yard and the property looked great...this was not the case. There was no grass and the property needed work. Rosie failed to mention the drywall holes, damage to the fire place mantel and horrible patch work on one of the walls just to name a few things that were missed. The services I payed for were nowhere near your 2012 standards and I am very dissatisfied with Rosies services. I also contacting the better business bureau to let them know of the more than poor business habits. read more

Our building has changed management three times. The last two companies were responsive and fast. These guys have never answered an email. I tried to call and it took being forwarded two or three times to get in touch with the manager of my building. Even within the company the manager of this property has changed at least once; I can't keep track. I hope our building changes management again The mailroom door had a sticky lock. Instead of fixing it outright, they just took the lock out and didn't replace it for at least a couple weeks. The spring on the back entry to the building has been broken the whole time they've been here and it hasn't been fixed. I'm waiting for someone to break in. They took the printer we used to have available in the mailroom (?? Whyyyy?). Waiting for something positive to happen. read more