here we go, another bad review, bought a 1000$ system that works like a 1 $ system, the company has a big challenge of following up with new mac and windows update, so system does not work remotely, if you plan on using a Monitor screen, than fine, but remotely from your smartphone or computer, find something else dont be a victim like me read more

False advertising refers to the act of publishing, transmitting, or otherwise publicly circulating an advertisement that contains a false, misleading, or deceptive claim or statement, made intentionally or recklessly, to promote the sale of property, goods, or services. Device Model E896AB if you just bought a Lorex device cameras NVR DVR take it back to the store do not waste your money it is a waste of time bad bad view I don't care how low it is the quality of the cameras is terrible it do not have good night vision it barely can C good during the daytime the cameras is about 8 ft to 9 ft on the house in anybody who need proof of verification I can prove my point don't waste your money on Lorax cameras they will lie to you and tell you what you want to hear read more

Terrible experience with newest wired Lorex doorbell. Ordered it with chimes and a power supply as part of the package. Electrician wired the device and mounted the doorbell. Loaded app. Spent an hour following the app and the linked video instructions, got nowhere in connecting to the "hotspot" in the doorbell. Went online and saw a user's video. It showed something entirely missing from the video from Lorex: you needed to dismount the doorbell and connect via a usb cable to a laptop (the video was an older model that showed connecting to power in the wall, but the new model doesn't have wall plug, the kit includes a USB cable but no reference anywhere to it from Lorex.) Then I was able to get connected and see through the video. Reconnected to the outside and the wired power. And nothing worked. Reconnected to USB and computer, not problem. Reconnected to wired power. Nothing worked. (In general, the instructions that did exist were often vague, referring to "the network" when you had 2 networks (your own Wifi and the "hotspot" network with the Lorex, which itself generated multiple network names--one in the XXXX format of the instruction and then a much longer ID later). I have installed a lot of devices. This is my first total failure. Very disappointed. I am returning the merchandise. read more

Wish I would have seen all these trash reviews on this trash company and cameras before I bought. I am going to tell every single firefighter I know to stay away from these trash cameras. STAY AWAY FROM LOREX. Worst cameras ever. They are trash throw away cameras. Will work for 1 to 2 years then they will end up being defective. But lorex won't hesitate to try to sell you more trash cameras. WARNING: DO NOT BUY THEIR DEFECTIVE CAMERAS. read more

On the few occassions I have had that require technical support from Lorex, I was entirely satisfied. They promptly answer the phone and patiently and thoroughly deal with the issue. Even several years after purchase, they still provide free support. Exceptional service and surveilance product. read more

Just want to warn others about lorex. The products are quality but the company sucks. Bought my system 6 months ago and everything was fine until yesterday when the system stopped working remotely from my phone. The tech said I had to update the firmware to keep it working. Huh? Pointed out that Microsoft updates our phones and computers constantly with a push of a button. Not so with lorex. Problem is lorex is hiding out in Canada and their reps are all over the world. I can't understand any of them. Where's Chumps tariffs when you need them. Put tariffs on companies that outsource their call centers. Surely there are some Americans that need the work. May have to sue this company in Superior Court. Don't know how it will work out but just beware of this company. One final note, after I purchased the system from the lorex website I found out Costco sells these lorex systems. Costco would have allowed me to return this product with no questions asked. My bad! read more

Fore the amount of money you put out.have a pro outfit in stall a system. With lorex. every 5 years you need to update everything cameras and there choice or strong armed to do so.To systems in 10 years,theysuck. PERIOD read more

Lorex Technology has hired poor customer service representatives. I am highly technical. I spent 3 hours root causing a 3-week old camera of theirs. It is bad. It's under a 1-year warranty. They wasted 45 minutes on the phone with me to keep asking me the same information over and over. It is obvious they are resistant to honoring the warranty. They need to step up. read more

Update: a replacement doorbell arrived at the house yesterday. Synced right up to my network. I appreciate the replacement. I don't know if I'm done with Lorex though. The last communication I received was they would refund my money when I sent back the defective doorbell, which I did. We shall see.......... read more

Lorex Technology - Volts to doorbell - Security Systems Near Me - Markham, Ontario

Purchased a set of 4 home cameras (2 doorbell cams, 2 spotlight cams) in August 2022. Installed and went through hell trying to get the four working on the network. But fought through it even after calling tech support and getting zero help. Earlier this year I noticed one of the doorbells would immediately go offline when someone rang the bell. Went through hoops trying to reset, test, and figure out what I may have done wrong. Last week decided to try tech support again. First attempt simply told me my product was out of warranty but they would happily transfer me to sales so I could purchase a replacement. When I asked for more assistance to troubleshoot, they told me someone would call me back in 24-48 hours. Amazingly they did call and started working through the troubleshooting process. Went through the entire list of items then they decided it must be my wiring. Since the bell worked find for most of a year, then started failing, and nothing was done anywhere near the wiring, that seemed wrong. Further discussion yielded the fact my product was not under warranty, then the tech suddenly changed his opinion to the product is likely bad and he would transfer me to sales so I could purchase a replacement! As soon as that call was complete, they closed the ticket with no resolution. Clearly sub-standard product (and warranty) with the goal of the company to push you to buy another substandard product as soon as one fails. Interesting growth model! STAY AWAY!! read more

Case-0130436450 This is the third time our company has purchased their product, and when we received the product, we found out that we purchased the wrong product. We are ready to return and repurchase. So we didn't open the package they sent us. When we returned both packages to them, it was over a month and a half later and we still hadn't received a refund. When we contacted them they said 4 cameras were missing from the package! So they didn't give us a refund. We sent the package back to them without opening it, did they not see that the package was unopened when they received it? ! fraud company! Never buy again and go to the bank to file a dispute! read more

very good product very well-made I preferred the hardwire system and had a friend help me put it in because the average homeowner is not as well-versed. Not everyone is savvy at reading and following the directions on their own but very happy with the system have not had any glitches and I can't ask her any more than that read more

Most unreliable product I ever got This camera system is total trash and a waste of money read more

Let me be clear. I need some support. I DO NOT WANT TO CALL. I want an email address so that I can properly communicate the issue. I want to attach screenshots. I want to know the the person I am communicating with UNDERSTANDS the issue. I have NOT had success with your phone support in the past. I do NOT want to continue being frustrated in getting wrong answers because of this. Do better. Tech Support via email should be one of the simplest things in the world to offer. read more

cameras constantly show errors. I love on a busy street and have vehicle notifications off but I still get notifications for them all the time yet it missed people. it doesn't record the entire time someone is on my property it just catches a brief clip. I wanted to buy one of their tablets to view my dogs when they are out in my back yard while I'm working in my office, but you can only buy it in a bundle with cameras. our doorbell stopped working completely read more

Horrible customer service. Ordered online they delivered to the wrong house and did not refund me. DO NOT RECCOMEND THIS COMPANY

12-01-2019 I finally got my money back! After the stop payment from the card Lorex granted my return the next day. Lorex got their merchandise back unopened on 10-22-2019. After two more calls and being told I was escalated to tier 2 returns and my money would be returned in days I finally got a supervisor. Who told me because of the stop payment they could not return my money even though they had their product. Uh? Then I had to send bank statements and a urine / stool sample. So I sent my statement and a pair of used boxer briefs. Never do business with this company! PS. the urine things a joke if you didn't get it. read more

In 3 years 3 DVR units stopped working .. left msgs on phone and even FB, calling waiting for hours on hold and what not... customer service ain't responding. Shame this day of age company like that operates this way and more than that their products are been sold by Costco which is more amazing how Costco endorse it. read more

Lorex Technology - Security Systems Near Me - Markham, Ontario

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8/15/2017 - After leaving some negative reviews, Lorex reached out and let me know that a replacement NVR had been shipped. Someone forgot to tell the customer service people to ship the NVR because its a week later and there is no tracking number, no NVR. And I've been sitting on hold for 40 minutes this morning waiting to talk to someone. Lorex, following up with a customer and LYING doesn't really help. You guys acknowledged the NVR was defective. You guys received the defective NVR back. Why don't you do the right thing and send the replacement that should have been sent 2 months ago. 9/1/2017 - Update. Received the 3rd replacement NVR (its the one I sent back months ago) a week ago. Last night, cursor in the upper left quadrant and the software wouldn't load. THANK GOD I bought it at Costco. Still really upset that I'm out the installation cost of this system but at least I will be getting my $2500 for the system back. For my replacement security system, I'm calling the technical support line first and seeing how long it takes to get through. Also thinking about putting 2 16 camera systems in instead of 1 32 camera system. Might have been too much for the NVR to handle. read more

My girlfriend bought a 7 camera Lorex system from Costco for $799...I should have asked her to read the reviews. One star average out of 171, now one star average out of 172. The system looks slick, but all Chinese tech and owned by Chinese company and just not made to connect with USA appliances. Cameras do not synch, set-up makes no sense except for the motion sensor. read more

Absolutely disgusting customer service. In 35 years of business I have never been so shocked at ignorant and negligent a company can be towards their customers. I WAS a corporate customer with 36 cameras, 5 DRV's and a growing business. Once we discovered Lorex made a small mistake resulting in a roughly $1,780 loss they completely abandoned the relationship. Couldnt and wouldnt give any explinations all they wanted to do was end communications as quickly as possible. If you have any issues beyond the smallest of technical issues that can be troubleshot over the phone they WILL abandon you. They will not take any responsibility for their actions and they will not stand behind their customers. Do yourself a favor save your money and find a reputable company with integrity. Lorex has none! read more

Lorex has the worst customer service I have ever felt with. If you have to contact them plan on taking a day or two off of work. Just sit on hold and don't take the call back option. They will never return your call. I have had a Lorex system for 6 years and went through 3 DVR's. I bought the warranty on the last one thank got but it seems useless I have been trying for a week to get ahold of a live person to talk to. Want to buy something they answer right away but not for service. I recommend buying a different system. I defiantly will not be buying anything from them again. read more

Lorex cameras are unreliable. The company does not provide good service. They leaves you out on a limb. They had me jump threw hoops by giving me the run around, hours of wasted time on the phone with their unqualified reps, emails after emails, only to be disappointed at the end! We spent $1,600.00 at Costco for trash! I hope Costco sees this review and reconsider doing business with Lorex as their security camera's are not reliable at all! As a customer, I rely on quality products from Costco. Unfortunately, Lorex Security Systems are not up to the standards we expect from a Costco product. The reviews posted by others are sure signs this company is selling an inferior product. read more

Do not waste your time with this company. They will sell you expensive equipment and services that do not work. The customer service is horrible and they do nothing to help solve the problem. I would never buy from them if I could go back and purchase from another vendor. Terrible. read more

Very dissappointed with our 4K Loren system purchased from Costco. At first it was great. The installation, the app! Everything worked perfect. We we're doing a little renovating and I had to unplug the system to move it for a couple days..... bad mistake. It hasn't worked since.... I have called Lorex more than 10 times and wasted countless hours. Always needing me to do something else. When, it was they're system not working. The diagnosis is finally I need a new hard drive. Now I need to jump through hoops to get a replacement Piece of Junk. $700 wasted read more

Upon calling tech support and being disconnected 3 times. They couldn't assist me with 3 year old camera. I will not be purchasing or recommending Lorex to family. I can't believe the cameras are only good for three years. Besides the fact that customer support can't really understand them when they speak. read more

I got a great deal on a Lorex video security system at Costco, but it's been nothing but headaches and hassles ever since. The set itself looked to be of good quality, and truth be told the cameras have held up well. However the DVR and their FLIR cloud, the nerve center of the system, has been an unmitigated nightmare. The main problem is that you're basically required to connect to your cams via the FLIR cloud. It's quite unlike the old (but more reliable) IP cams which I used in the past with great success. With those, you just put the IP address and port into a viewing app, open the port on your router, and you're good to go. With Lorex, you're at the mercy of their cloud to view anything. Anyway, after a professional installation, we started it up, but the system would not connect to the FLIR cloud no matter what we did. Our internet here is verizon Fios which is ridiculously fast for every other application, but with the Lorex DVR and the FLIR cloud it was always slow and unresponsive. So aggravating I can't even begin to tell you. We contacted them about it via their support site, but we ultimately had to find solutions ourselves on video security forums when they gave us useless canned answer after useless canned answer. With the help of random Lorex owners online, we tweaked the setup a bit and finally got it to connect, but the feed was often unreliable, slow and choppy. Video quality was also far what the 1080p cams were showing locally. The worst part of the entire system was the stupid, unstable Lorex FLIR cloud app. Aside from feeds timing out or not loading up at all, the mobile playback feature to view stored footage constantly failed. Normally you should be able to pull up any clip for the past 24 hours from any of the cameras. However, it never worked for us, not even a single time. We'd always have to go to the DVR itself just to playback footage. Hassle and a half. If Lorex had decent customer service then their lackluster products probably wouldn't be be so unmanageable and annoying. But they don't. They have horrendous customer service. If you email them, 50% of the time you get no reply, and the other 50% of the time you have to wait 3 to 4 days for replies. And the replies you get completely suck. Like...did you check to see if the router is working? Maybe you can unplug your router and then plug it back in! No MF, my internet and router are awesome. Everything else I own that connects to the internet is awesome. It's your product that sucks. Actually, Lorex's tech support never successfully solved any issue I had. As I mentioned previously, most of the answers came from random forums where other Lorex users were complaining to each other about terrible products and brainstorming solutions. On top of all this, my DVR had a hard drive failure just a few days after the 1 year warranty expired. In a nutshell, I despise Lorex and would advise people to steer clear of their products no matter how good a deal it is. read more

Stay away! Stay away! Stay away! Calling customer service is a waste of time and a scam. My equipment is defective and needs to be replaced under warranty. It's been a month with several calls and hours spent on the issue. Each time I call, they give a different case number and never can refer back to the old case number. I've been given 8 case numbers already. I've emailed and they never respond. Heavy accents on the phone and refuse to send confirmation emails about what you were just promised on the phone. They tell me they are sending me a new NVR, but also tell me they can't send me an email stating that. Speaking to a "supervisor" was handing the phone off to the guy in the next cubical, who had a heavier accent. I'm absolutely sickened by the customer service because I spent a great amount of money on this system, and it's now useless. read more

The worst system ever!!! The black box socks. Only works for abut one or two years and then gets very slow and then stop working. Fast forward never work correctly even on the day one. read more

The good: No issues with the hardware itself so far, seems solid, works well, had a few technical hiccups but thankfully nothing I couldn't sort myself. Even managed to save a couple hundred on the hardware because their website is poorly coded and old coupon codes were still applicable. The bad: Their customer service is a joke, and their website is poorly, and apparently even maliciously coded. Issues I found since purchasing their product include the aforementioned badly coded website, not only could I apply older coupon codes to my purchase, but an item I purchased is mislabeled on their website. I purchased the 8 pack of junction boxes white for my cameras, they sent me black. My invoice and purchase history all show white for pictures and descriptions, but the product code ending in B indicates that its black according to their barely audible customer service phone line. Also, don't trust the reviews on their website, they are screened or (most likely) fake. I attempted to post 3 reviews to the product and upon hitting post and refreshing the page, they instantly disappeared. No evidence of them in my account immediately after posting them. Overall: The products seem okay if you get the right ones, but the company are predatory, malicious, and don't give a shit about you the customer. My advice? Support a different company. Don't give your money to Lorex. I know I'll never buy from them again. read more

The tech support is useless! Purchased a 16 channel NVR system from the Costco last September, and have numerals issues trying to get some functions to work based on the user manual instructions, but couldn't. Contacted its technical support team many times and could not get it resolved. - They never responded my email inquiries. - They closed my call case every time after my call without resolve the issue. - They use some low-level overseas call center teams to fend of customers calls, but hardly knowledgeable enough to their products nor good customer services! My conclusion and suggestion are do not buy their products, so you will not be stuck with its mediocre products and terrible customer services! read more

It should be zero star! Purchased a system that was wireless to set up outdoors battery run. 4 cameras with an NVR and whatever accessories included. Need to charge batteries 1st. So after charging batteries the hassle began. Bought a monitor and after constant communications with Tech " support" it was discovered firmware outdated. They emailed the update and after hours of trying to upload to NVR called Lorex and decided to return! The tech I spoke to tried to assist in update but it was a problem due to NVR. She emailed me instructions for an exchange of the JUST the NVR which I followed and included pictures of serial numbers of all cameras and model # of NVR. Next day received a call with message that the picture format couldn't downloaded. I was infuriated and called to ask what am I suppose to do? No help at all and phone went dead! Called the next day for a return label no more working with them on this! As soon as I hang up I receive the below email before a return label is sent! 'Your ticket - Return For Refund -has been closed. We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved. Please give us a call at 1.888.425.6739 to ensure continuity of support from our Technical advisors". Sincerely, Lorex Support Team Pretty crappy customer service when I am the one being inconvenienced and annoyed while my money is in their pockets! Done with Lorex buying from another company off Amazon. Beware because outdated firmware sold on an important part of equipment is a problem. SMH read more

Worst customer service! I called because 1 I 4 cameras did not work and after 4 calls and losing my whole afternoon they managed to leave me with just one camera working. Bad product! Expensive and horrible customer service.. read more

the product worked fine for about a year and then suddenly stopped. i contacted support and they just don't seem to understand English. I spent over 2hrs with them in the phone! I explained to the rep AT LEAST 10 times that my system power will not come on and they continued to ask me what the "indicator light status is" and after i got upset about being asked the same question over and over the rep hung up on me!!! i will never buy lorex EVER again! read more

They sell product with no service. Have the Wi-Fi HD camera, after 3 months, had to reset to get it working again. Originally using the Flir app, on holidays and go to access app, told that we are migrated to the Lorex app. I'm now shut out of the Flir app, download the Lorex app, I log into my account, can see the my camera on the list but can't access it unless I have the camera password which is at home. Called the service line, talked to a tech, they can't give me access, can't revert back to the old account. Went on-line, given a ticket number for referral, received an email later that day say they were happy to resolve my problem, they never even contacted me, I sent a reply email saying "Not resolved!". Had no reply back. Called the line the next day, busy, after 10 minutes you have the option of a call back to your number. Did this twice with 2 different phone numbers, not one call back, that was 2 days ago. These morons have no customer service, guess the wireless system I was looking at buying from Lorex will stay on the shelf. read more

Terrible customer service... my Lorex NVR stopped working a year after I bought it and their customer service say they can't fix it. When I asked for a replacement or refund they went radio silent. read more

Lorex Technology - Started Nov. 10 2017.... and its April 17, 2018... - Security Systems Near Me - Markham, Ontario

Purchased a 6 camera system direct from Lorex Canada, including 2 PTZ night vision cameras. Night vision works on the 4 regular cameras but not on PTZ. (as advertised) For 6 months I have had over 30 calls to them, unplugged and removed and reinstalled the cameras. Installed two replacement cameras. They could not find the problem. My case was finally escalated to different department. I was told I need light to make them work and there was nothing they would do for me. If I was told 6 months ago this was the case I would not have been happy, but would not have wasted dozens of hours of my life. Absolutely a terrible company, with poor service and product support. Stay away read more

Do NOT EVER forget your password on a Lorex Security System. It has been 8 people and 5 hours so far and still not up and running. The software is beyond unusable. They support people can on talk for 15 minutes before they must log out and tell you they will call you back, but Never Do. Even told me I needed to get my ladder out to reach the 2nd floor, and provide them the serial numbers of each of the 5 cameras. The system was working fine before I wanted to change the freaking password. I own a Security Dealership and decided to give this product a try as I had used FLIR in the past with No issue. Unfortunately, Lorex is No FLIR. Stay as far away as you can from Lorex. Product sucks and the Support People Stink. Pay twice the price for a quality product and you will come out ahead. read more

Horrible customer service. We got cameras for our business. Unfortunately they were not compatible with our system. Since we are a business we did not have time to request a return within the 1 month warranty period, that apparently starts when you submit the order. They refused to swap out the cameras for compatible ones. They are pricing their cameras at high prices but do not deliver quality. We will be moving on to another brand, and will notify all of our clients to stay away from this company. If you experience any problems with these cameras, good luck because they will do nothing about it. read more

I wish I had reviewed Yelp on them in the beginning. I paid almost $200 for a flood camera and within 18months it just stopped working. Customer service was joke. I'd never buy from them again. read more