Do not use Grand alarm! No customer service what so ever once you become a client. After 9 years of…read morepaying for alarm monitoring, and cameras, my house was broker in and alarm did not go off! long waiting time on hold and then disconnect. nobody calls you back. Technician is rude and late. They don't protect, they collect!

One of the worst customer service experiences I've ever had. I spoke with Cindy from Grand Alarms,…read morewho was rude, unclear, and spoke with a condescending attitude. She mumbled, interrupted me multiple times, and offered no real help. It's evident she lacks even the most basic customer service skills. I would strongly advise against doing business with this company. I also had the unfortunate experience of speaking with Komothy from the Administrative Department, who falsely claimed to be a manager after I specifically requested to speak with one. She raised her voice during the call and eventually hung up on me. Completely unprofessional and unacceptable behavior. If i could give this company zero stars, I would. I mean, who yells at customers? Regardless of the situation, you NEVER yell at customers, give them attitude, etc.

Lack of service and knowledge for smart home system. They are not able to provide service to…read morecontrol 4 system if you already have one and I wouldn't trust them to install it either.

Jacob and his team are fantastic. Service was great. Jacob actually came back a few days later to…read morepersonally adjust the cameras. I highly recommend them.

Alex from Setup Team made an exceptional job planning and creating our home theatre…read more He helped with purchasing some equipment (cheaper than we could find) and with any aspect of installation. He fished cables through the walls for all in-wall speakers, including 4 Atmos speakers in the ceiling. The installation of the ceiling projector and screen was impeccable too. He was very professional, had a great attitude and worked without wasting any time. The cost of Setup Team services was very reasonable (I did compare to other companies). I cannot advise Setup Team enough. Just give them a try. I'm confident that you'll be very satisfied.

Alex of SetupTeam sent us his technician Andrew to do our TV wall mount installation. Andrew…read morearrived on time, was courteous , and clearly knowledgeable . He installed the wall mount kit which we had provided without any problems and did so in a timely efficient manner. He took the time to reorganize our cables and left the project clean and tidy. We were delighted with his work and pleased with the price which Alex had quoted . We would definitely use their services again, and recommend them highly.

Great service, communication, and installation by Domenic…read more Will defines recommend to friends and family!

From the owner: Canadian Smart Home Solutions is a Canadian and family oriented company which provides home…read moreSolutions right across Canada. Our services include whole home water filtration, ADT authorized dealer #41152 home security packages and HD outdoor cameras, Smart Home Automation. We believe that our products and services have been proven to exceed all expectations.

EVIDENCE IS ATTACHED ... PLEASE READ …read more... PART 1: I am extremely disappointed and urge all customers to look elsewhere. Please read fully ...... customers need to know. Since my Hunter Douglas blinds arrived in April, 2024 I have made it clear in several emails and in person that it was the wrong colour. Lior told me it's what I ordered - so what could I do? In January, the second of the forth blind started to swing as the fabric isn't rolling correctly on the internal turning rod. Lior was supposed to come and repair the blinds, but didn't show up and didn't tell me he wasn't coming. When I messaged to ask when he's coming, he told me he sent my video to HD and is awaiting their reply, again I raised the issue of the colour. When Lior never returned my text messages, I called Hunter Douglas wrt the repair and the fabric colour. This is when I found out that Lior submitted my order with the WRONG colour. His order to Hunter Douglas had a different colour from that in my quote. I was hoping that this would mean I would finally get the blinds I ordered. However, Lior sent an email stating he will not do anything to rectify his mistake. Customers need to know. PART 2: After continued communication with Hunter Douglas customer service, the associate manager of customer service has offered to resubmit my order with the correct colour at no cost to me. HD has the order Lior submitted and the order Lior gave me - two different colours. Thankfully, HD is a company that cares. Please seek window treatments elsewhere. PART 3: Since April, 2024 I have told Lior that the colour did not match the sample I had picked. When Lior insisted that I had picked the colour, what could I do?! He actually had me believe I picked what I got. Would you want to work with a company that ends up being dishonest? Insisting you made an error when it was their error? Would you risk your money? I am posting this at length to help anyone from experiencing what I did. Why would Hunter Douglas replace my blinds if they did not have the evidence to prove me right?! I have provided screenshots for evidence for your reference. 1) my order - please note colour 2) the colour order on the blinds put through by Lior (HD told me where to find this on the blinds) 3) I limited the emails to two dated April, 2024 with concerns over the colour. There were many many more emails, texts messages & in person conversations wrt colour (note Lior was using the name of the hardware as the fabric - as explained by HD representative) 4) letter from Hunter Douglas to replace the blinds 5) pics of colour I ordered (haze) vs what I received (gray) Furthermore, please do check my one and only Google review that Lior or Alon have noted. There is no Home Stars review. In April when the blinds arrived, Lior noticed spots on them and reordered replacement blinds. That same day he asked me to pay the balance because as he said, "I'm good for it." At least I was smart enough not to pay in full at that time. I did however present the question of the colour and my concern of the dark colour. I have blue walls and I knew I didn't pick the dark grey. Lior made it clear that I ordered the dark grey. As I learnt, if there is doubt trust yourself and not Lior, the salesman who is a partner one day and an employee another. I was made to believe I was wrong, but I was not. I had hoped that our business relationship would let them correct their mistake, not refuse to correct their error. The dishonesty is something I have never experienced before. I'm thankful Hunter Douglas stepped in to make it right for me. Two piece of advice: 1) Look for a company with more reviews to ensure legitimacy of the posts 2) Never pay with e-transfer bc it is like cash. Credit card companies can also step in to help.

The fabric was an exceptional quality and we were really happy with the process of order,…read moreinstallation and the quality of materials and craftsmanship.

Do not use!! Has our money and our units and will not return calls or texts. Been trying for 5…read moremonths. Ultimately have stole from us.

I used C and N connections to mount my TV and doorbell camera and it was the most professional…read moreexperience I ever had.

I used this company to install cameras at my new residence and this is one of the best experience I…read morehave had with any company. The price was right, the work was done in a timely manner and to my satisfaction and most remarkable, my place was left clean and tidy. As a matter of fact one would never know that work was in progress even when the technician was in my home. Christopher is a very professional and always available to answer my questions. He provided me with the best value for money and his expertise in the area is remarkable. I especially like the fact that I had no visible unsightly wires exposed and there was no damage to my walls. I would definitely use this company again and have and will continue to recommended them to many of my friends.