Rude employees especially taking orders over the phone. Need to lose the attitude! Never again!!!

If you like food you can't identify and you also love your burritos and enchiladas flat! And by flat I mean flat! The chips were fried in old oil, nothing can disguise the smell and taste of old oil! The waiter seemed disturbed that we actually ordered drinks, I had to call him back to order the drinks, the place is not busy! Salsa is in a ketchup bottle on the table and it's not very good at all, it's ok but not really good. If you get chips fried in new oil and finish them, it will cost you $1.75 to get another small bowl of chips! read more

Went to Lorenas tonight because La Puente was closed. I was quickly reminded why we stopped coming to Lorenas. Food is gross but most of all the attitude from the girl working the front. Rude and unprofessional on the phone. Even worse in person. Asked for no beans with an order, looked fine. Got home and found they just covered the beans with rice. Food was disgusting. Threw it all away. read more

Excellent food! Smothered burritos with rice and beans, mmmmmm! Enough to take home for tomorrow

Good food nice pleasant server's pleasant atmosphere. They've tried to keep prices very reasonable

By far one of my favorite restaurants. It's a little run down restaurant but it's still clean and delicious food. I used to go here once a week and order take out. When placing for take out make sure you get everything you want on your order. Doing take out vs dine in is a completely different experience. Take out is not as delicious, and smaller portion sizes. Dine in is hotter food, larger portions and you get 1 complementary chips and salsa (refills $2) take out you don't get the chips, which is kinda sad. Take out you get below average customer service, they are just getting you in and out the door. Dine in, you will have a friendly server, great recommendations, and tasty food. I would suggest dine in over take out. read more

We were on aroad and decided to stop for Mexican food at a small business to help the small business community. Bad mistake! Food was nasty, portions horrible, cashiers looked like punks! I ordered chile verde combo. I got a lot of chile (salsa) but only three pieces of meat. My wife asked for tacos de asada. They don't have asada. WTF?? My wife ended up getting some enchiladas that were drenched in Salt - She only ate one because it was so salty. We got my son rice and beans - they dumped all the cheese on there. It was more cheese with Spots of rice & beans. Makes me sad that we want to help small business but then we got screwed over by them. read more

Ive been here again, this time alone. Ordered a big plate with taco, chorizo e mole. Even if I'm not a great Mexican food fan, food is like to fill-the-stomach. Im really impressed how us possible to sell 10$ of pure frijoles refritos con taco de harina blanca. The enchilada mole is really really disgusting, looks like a taco dead in a ketchup lake. Chorizo is beans and beans, taco is taco and beans. The other is commercial cheese and beans. The hostess just seated me as a potato bag. Last time here, I feel the acid in the stomach! read more

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I love the food. Have been going there for over 15 years. But I have had it. Tonight is the second time I had the island sisters or cousins run their racket on me. Added a 35% tip for one another. Not going back again. read more

My food was awesome and tasty! The enchilada sauce and Chile verde here are really good. Portions were huge, food came out quick and waitress was nice. My combo plate had it all! Everything was good. Also, they seem to be doing good with COVID prevention! read more

Lorena's Restaurant - Awesome combo - Mexican Near Me - Woods Cross, Utah

Was very pleased to have found this restaurant, We live nearby and drove by the little building for years before we tried it one day. Very impressed with the floors and good food Lorena's puts out. One of my favorite places, and good prices are a bonus. read more

The food is great and the portions are very large. It's a family business. I've been eating here for over 20 years and I've only had one bad experience with a younger person that worked there. The manager apologized and I've been back many times since. The best Mexican food around. read more

I love the two egg breakfast with a tamale on the side. I've eaten here quite a bit and always get consistent quality. The staff is very efficient but not overly friendly. This is one of our go to places when in the area. read more

This used to be a three star place with a couple of go to items on the menu. We were frequent customers for years. The last two times we went for take out the food was terrible and combined with the rude and disinterested young people at the counter have led us to find other options. read more

The staff are rude with a handful of attitude!! seems to be family owned, and the family members working for them. Do not seem to have any mannerism. The food is not great tasting at all, and then to have to put up with the attitude of the staff is not worth it will never go there again!! there was no music playing. It just seem really uninviting and I know now why customers seem to bother the staff. read more

We ate at Lorena's tonight. The food was ok, but not as flavorful as it usually is. The service though was HORRIBLE! That is the worst treatment I've received in a restaurant since I was a rowdy teenager. Our party are all over 50 now. The staff were very rude and it was everyone not just our waitress. The hostess couldn't get us flatware we had to go get our own off an empty table. Our waitress acted like we were in her way and not worth her time. She threw dirty looks and attitude the whole time we were there. I was embarrassed to be there with my family. It will be a long time before we visit again. :( Used to be a favorite. read more

Not terrible but not very good Mexican food. It's a diner with mass produced food. Service isn't friendly. Good for cheap fast food.

There food is really good! There service is pretty fast and easygoing . It's a nice restaurant

I came here for dinner recently the interior looked like a scummy shit hole the server was super close to us and did not know personal space we got a chicken burrito with chili verde with bland chicken the lazy employees were on their phone we will never be returning to this place again also the lemonade there tasted like the motel 6 that's next door read more

Food is great, I've never had a bad meal. Waitresses for the most part are nice, friendly and attentive. The cashier that always checks us our is HORRIBLE. She's always RUDE, very unfriendly and acts put out. If you want great food I'd recommend. read more

I've been coming here since I was little little, like 5. I'm 22 now, and I still have cravings for this place all the time! It definitely deserves more recognition for its service. The food comes out EXTREMELY fast, it's delicious, and you also get 5% off if you pay with cash!! I have a lot of memories here and I'd be super sad if it ever went away. This is one of the places that I personally feel make Utah great! read more

Food was as good as the service was bad. Our waitress was literally listening to music with headphones on and constantly on her phone texting. Not sure how that kind of thing is even tolerated by her boss. But again, food was delicious. My compliments to the chef. read more

I'm not one for Mexican cuisine, we just don't get along too swimmingly. Recommended by a friend, I had no idea what I was going to order but allowed my husband to surprise me. It's not in my nature to like surprises but the fajitas hit the spot! It could have used a little more seasoning, but other than that, I thought it was pretty good for a last minute eating out decision! I'd probably go back but again, Mexican cuisine is never my go-to. read more

The food here is similar to La Frontera, La Puente or restaurant like that, but hello, this one has a dancing cactus couple and is locally run in Bountiful. I love that they are open on Sunday. I typically get my food to go, but when I dine in the service meets expectations. When I call an order to go they always get it right, and pickup is typically pretty fast unless a bunch of dine-in patrons are also paying. For the amount of food you get and the price, I just live to fill myself with warm carbs. I always get a smothered burrito with a side of rice and eat most of it with chips. read more

I was starving when I went in. I was about to burst when I went out. I'm from New York (where mediocre food in tiny portion is somehow celebrated and taken as a norm), and to me this place gives such a good deal that it feels unreal. I ordered enchiladas (the biggest one with chili verde). Delicious, huge portion. Probably not good for health, but no regrets! read more

Lorena's Restaurant - enchiladas, goodness in huge portion - Mexican Near Me - Woods Cross, Utah

Stopped in here for a bite to eat on our way home from Dicken's Festival. Not the fanciest of places. We were all hungry and decided what the heck let's give it a try. Ordered chicken chimichanga with rice and beans. My sister ordered the same and her husband ordered the beef. Food wasn't bad...nothing to write home about sorry. I like a pico type salsa. This was smooth and spicy served in a catsup container. Chips were warm and tasty. First one is free, second bowl of chips is $1.75. Prices were fair. But, I don't think we will be back. Spoiled by California Mexican restaurants read more

Don't waste your money or time here! I wish I'd read the reviews before going, but we were staying at a hotel just down the street after visiting family for Thanksgiving and there was a snowstorm, so we mistakenly thought this was a nice family owned Mexican restaurant within walking distance. Boy, were we in for a surprise! Let me preface this review by saying that I've worked in restaurants and have been in customer service my entire adult life, I'm now in my 60's... I eat out often... Well, this was by far and above the worst experience service wise and probably the most horrible Mexican food (if you can call it that). The waitresses were rude, practically threw the food at us and yelled at us. Then they had the nerve to ask us for a tip! Since we had ordered takeout, we had no idea how horrific the food was until we got back to the hotel. We threw most of it away. The quesadilla consisted of a barely warmed up tortilla with a partially melted glob of cheese, the chicken flautas had no flavor whatsoever, nor did the guacamole. Taco Bell would have been a better bet!!! read more

I have been eating here for years and never dissatisfied! I love the chips and salsa, and always get the smothered burrito with cheese and onions! I love that I never have to wait for seating, even when they seem to be incredibly busy. The service is always prompt and I'm well taken care of. Food is so delicious! Love going there! read more

They nickel and dime you. First TINY plate of chips is free, $2 extra per subsequent plate. Water only on request. Then, if you change something from flour to corn tortilla, vice versa, or try to mix the tortillas, they charge you. service was terrible. waitress scribbled the bill down so you couldn't even read it. The price was so ridiculous with all the tiny up charges. food didn't even taste good. will never return. ever read more

We usually like this place, but today was nothing to write home about. We ordered two smothered burritos and a chicken enchilada. Everything lacked flavor, almost like it was the original recipe but diluted to make more. Not sure what happened, but it just wasn't good. Since I'm writing a review, I'll also add the the food came out lukewarm rather than the usual piping hot where you can't even touch the plate. The chips were good, salsa good, water good...service, not so much. When the server came to check on us and asked if everything tasted good, we kind of laughed in hesitation and as I said we were just taking about the food, she smiled and walked away. We told the bus boy that the food wasn't up to what we have come to expect from them and he apologized. Needless to say, we left disappointed. I hope this isn't the new standard for Lorena's which has been a good longtime restaurant. 2018 - Father's Day The food was so much better today. It seems like it's a hit and miss here. read more

Husband got food poisoning from the rice on Tuesday. Puked his guts out. Not cool, folks. I see your last Dept of Health inspection had four violations -- three of them repeat violations. All of them being the reason you poisoned my husband. Do NOT eat at this place if you value your health. read more

I wish I could give zero stars. This is the worst restaurant I have ever visited. An international friend of mine came for a visit and wanted Mexican food. I don't know the Mexican restaurants around here well, save for Red Iguana, and didn't want to deal with the long wait there, so I figured why not try the one closest to me. It's been here for years and always has a semi full parking lot, must at least be alright, right? No. It's garbage. We walked in, sat down, and waited. Waited, waited some more, waited a bit more, then on the way to the restroom my friend mentioned to a passing waitress that we were ready to order. That waitress eventually got around to telling another waiter, and he eventually came over. So we ordered, finally. I got a chicken chimichanga, my friend ordered beef enchiladas. Food came pretty quickly. I took my first bite and found that the chicken chimichanga consisted of extremely tough chicken with virtually no flavor. I could barely cut into the damn thing. But I kept trying, I ate about a third of that tasteless, impossible to cut with a fork nonsense, before I just gave up. My friend was more persistent with the beef enchiladas. She said she wasn't sure how she felt, that they tasted "sour", but kept trying. She probably got through nearly half the plate before she gave up too. She actually offered me a bite after I admitted I couldn't eat my chimichanga. I took a bite and had to spit it in my napkin, it was absolutely disgusting. I have no idea how she managed to plod through half that plate and have apologized extensively for taking here there and subjecting her to this awful food. Even the rice and beans were awful, I could do better with the rice and beans I buy at Target. Anyone could. Fortunately we didn't have to admit to our distaste during our meal because the staff there never once dropped by to refill drinks or see if the food was alright. They didn't bother coming to give us our check for a good ten minutes after we stopped trying to get through it either. Customer service seems to take a back seat to awful food at Lorena's. I would not recommend this restaurant to somebody I disliked, and have apologized quite a lot to my friend for taking her there. There's a building right off the freeway in woods cross with a functional kitchen and a decent sized dining space that is serving the worst food possible, it's called Lorena's. Please don't go there, for your sake and mine, I'm certain that even if they were replaced by a Village Inn it would be a huge upgrade. read more

The food is good, but the consistency is what lets this restaurant down. This lack of consistency has caused me to give up on this restaurant. I believe Lorena's is an independent restaurant that is within a family of restaurants with similar food (La Frontera and La Puente). If you like those places, you would like here, but the lack of consistency brings it down. The food is good. Good salsa and some really good Chile Verde and Chile Colorado. Although, I think they can be a bit heavy handed with the cheese. The consistency problem generates from the preparation of the food. On two separate occasions, I've had inedible cold food. Another time, I got sick. I know, why did I keep eating there? There are a few reasons. I like to give a restaurant a few opportunities before I give up on it. Especially, if I've had some good experiences in the past. Also, there aren't many places to go to in this area. The final straw was that all of these occurrences happened within the last five visits. Prices are reasonable. Lunch specials change daily during the weekdays and run about $6-$8. Non-specials can cost you around $4-12 depending on what you ordered. 5% discount for paying with cash. I believe that I've given this place a fair shot, but it has continued to disappoint. Now, I will make my own or go to Chile Tepan in SLC for my fix. Lorena's is a true temptress. She invites you in for some good experiences and then treats you like garbage after you placed your trust in her. Avoid this place; unless, you're into that love/hate relationship thing. Just remember you've been warned!!! read more

This place might actually be the Mexican food in Utah. It's just incredible. Great staff, good food, this place is the best.

Staple of woods cross. Been going for 20 years. Salsa & chips are addicting as hell. Shred beef burrito, with fajitas veggies smother cheese and onion is where it's at. read more

In town visiting with a very large group of friends (30+) and dined here. There wasn't enough servers to handle our size of party, although there were plenty of staff walking around. Ordered drinks and food and food came out before we received any drinks. Thanks goodness for the pitchers of water on our tables or we would have had nothing. Our particular group is led by a local family that dines here often with many guests from out of town that have never dined here before. ***WARNING*** watch your bill as they like to overcharge. Only 1st bowl of chips is complimentary. I inquired to the server about our bill and she stated that our 2nd bowl of chips was NOT complimentary and because I asked for cheese on top of my chimi that was extra even though I didn't want sauce or any condiments. I was very disappointed by her response. I would suggest that servers share that there is an additional charge for chips or cheese or anything that is additional instead of pissing off customers. When I reached the register to pay on our way out the family that we were with assisted me at the register as I was explaining to the cashier. Her snotty teenage attitude completely turned me off and therefore the poor review. I could understand the busy waitress and maybe she made a mistake. To Lorenas, if you care about your reputation and want to increase your YELP reviews, hire staff that cares about the customers. The cashier on 5/13 evening was absolutely rude and argumentative and the family I was with reminded her that they bring a lot of business to them. Customers have a choice and apologizing and explaining policies with some compassion goes a long way instead of teenage rude attitude. Only positive is the 5% discount they give if you pay cash. read more

Don't order using any food delivery service. I was charged 40% of the price through Uber after already paying tip and service fees. They wouldn't refund due to it being the restaurants Price Adjustment, which I wasn't notified about while ordering. Robbery on both sides. read more

HOLY FUCKING SHIT! What the actual f. What should have been a $40.00 bill turned into over $70.00 with extra charges we were not told about. We were offered out things smothered and with cheese and onion and asked if we wanted sour cream. One plate was charged an extra $10.00 for those but we didn't find out until after we received the bill. The food looked questionable, and after eating half of my enchilada which was too much because the taste was off, I started feeling ill. Along with the other three people in my party. we got back to our hotel room and one person quite literally threw up. Would not recommend. read more

Great deal on lunch smothered burritos Monday and Tuesdays for only $6.99. Good portions with a good amount of beans and rice on the side. Includes fountain drink. Pretty good for the price. Not a huge fan of the smothering sauce on the burrito but it had a little kick which helped the taste. The salsa was good. The rice and beans were great. My burrito had chicken chunks inside that were hard and flavorless. Also not the most friendly or helpful servers. Didn't come by once asking how the meal was or ask if we wanted refills for our drinks or chips. read more

No place on earth makes better Chile Verde than Lorena's. I'd eat here every day if my wife would let me. The prices are great, the food is great, and the service is great. Whatever you get have them smother it in chile verde instead of their enchilada sauce. You won't regret it. read more