I have been a very loyal customer to this store over the years. Trying to support the "little guy" as opposed to Dollarama. Have been happy up until this last experience.
I bought a pair of slippers that I really like and have purchased on several occasions over the years because I really like the way they fit and the way they feel. It was time to buy a new pair. The new pair fell apart in a less than 2 weeks. Went back to buy a new pair and just mentioned it to the owner (man). He really couldnt have cared less! So I bought the new pair. This time within a few days the same thing happened. It was so soon after that I still had the packaging and the bill. I took them back. The lady owner was actually rude. The male owner (same guy) looked them over...... no comment. She snapped at me and reluctantly gave me a replacement pair. I said I would like to give another new pair a try. She did offer a credit but then wrote on the bill "replaced - no refund or exchange". With an attitude like that, I dont think I will be back to 'support THIS little guy" ever again!
You would think that she would have said, try this replacement pair, and if these are not right then she will offer a credit.
VERY bad customer service!!!! Terrible attitude! read more