I purchased a Groupon for a gel manicure with Tianna. Two hours after leaving the salon, my nail polish started to crack across four nails. I sent her pictures and she said she would contact me the next day with another appointment to fix them. The next morning I woke up and my polish had gotten worse. There were cracks running up and across every nail now. It was getting close to 2 the next day and she hadn't contacted me so I texted her and she said she had a 3:45 appointment. Fifteen minutes before the scheduled time she texted me and said that she had to go to the bank and if I could come back at 6 instead. I told her that didn't work bc I was ten minutes away (the salon is 30 min from my house) and I had a holiday party at 7. She didn't reply. I texted again to ask if I should turn around, no reply. When I showed up she rolled her eyes and looked irritated to see me there. She said, "6 didn't work for you?" I said, "Well no you texted me 15 minutes before our appointment time and I have an event at 7." She said she didn't have time for me anymore, but that if I really needed my nails fixed that I could start filing the gel off myself and she would try to squeeze me in. So unacceptable. I told her I felt like a burden at this point to which she replied "yeah". I asked for a refund so I could go elsewhere and she said I had to go through Groupon, which I found out to be a lie when I pulled up the refund policies on the Groupon website and showed her that she was the one responsible for refunding me back. She then said well I don't have any cash. I said I don't know what you have to do to get some but I need a full refund. She went to the back and I'm guessing borrowed money from someone, handed it to me and said goodbye. Never once did she apologize for the polish cracking, In fact she said it was my fault that they cracked because I left them under the UV too long (hello, that's your job to monitor, I am not the nail professional). When I went to Envy Nails afterwards, they said that would not even be a reason for my nails to crack like that. I strongly recommend against going to her for a gel manicure. I couldn't believe the lack of customer service and professionalism she showed me. read more