For everyone raving about the customer service, obviously never talked to Mike. I called 3 times and left a message about updating my payment on file. Not one return call. After they charged me a $25 dollar late for for a "processing error" AFTER I updated my payment info on the website, I had to wait on the phone for 15 mins for someone to pick up. After Mike picked up, he tells me that he is headed into a "meeting" and will have to call me back "this afternoon". Well, at 5:15, I called him back, and again, sat on the phone for about 10 minutes until someone picked up. Lo and behold, It's Mike again. He said "didn't I tell you I would call you back this afternoon". I told him the afternoon was over and we are now into the evening. I have never had someone speak to me so rudely when I was just trying to call and find out what was going on with my payment. And I do mean rude. He told me that he would have to "escalate" my problem and he would call me back. I asked for an ETA of this phone call back and he said "this evening" well it's 11am the next morning and I have still heard nothing. We have been with them for over a year. Never had a payment processing issue, late fee, or any other issue. We are moving our travel
Trailer. Do yourself a favor and pay a little more for better customer service. read more
