I strongly recommend you going somewhere else! I tried on a…read moreFriday to set up a rental the system errored. They charged my for a unit twice. I called up customer service immediately and was told be cause it was an error, the charges would be reversed. Lie #1. I call back and let them know the charges weren't reversed, and the said that I needed to provide proof. I send them proof that they charged me and the lady said she would handle this and call me right back. Lie #2. I wait 4 hours with no call back. I call back and am told their system doesn't show the charges and they can't help me even when though I provided all of the documentation. Lie #3. They would rather lie to me, than admit they messed up. I was treated poorly and yes I got mad, because they basically stole my money. GO SOMEWHERE ELSE!

To start with, when we rented this unit, it was sight unseen. When we arrived, the access to the…read moreunit was horrible. You have to drive down this long narrow drive to find your unit. Then, there is no place to turn around, so you have to back down this long, narrow drive out into a busy street. When you talk to customer service, and ask to speak to a supervisor, they can't transfer you. The will "send an email or something" to have the supervisor contact you. Good luck hearing from anyone. When I didn't hear back from anyone, I contacted customer service again to ask for a phone number or email address for the supervisor; of course they "don't have a phone number or email address". This is the most ridiculous thing I have ever heard. All I wanted was an email stating that my account had been closed and I would no longer be charged after move-out. The customer service rep that I spoke with that couldn't give me any supervisors contact info, said that I need to take a picture of the empty unit and send it to them. Well, why didn't they tell me that in the beginning or when I called the first time to let them know the move-out date? The amount that they charge for the "DUMP" they have as storage units is absolutely ridiculous. Unfortunately, when we rented this, it was an emergency and we really didn't have time to shop around. Had we known in the beginning this was not a locally-owned business, we would have never rented from them. Stay away from this company! They have no local manager. It's all done online.

I called to determine if what I needed was available. I received a response and several emails from…read moreRanch House. They didn't have what I needed but they were responsive and the prices were more than fair.

From the owner: Ranch House Storage offers secure, locally owned self storage in Aledo, TX, conveniently located on…read moreE Bankhead Highway at the I-20 and Ranch House Road interchange. We provide clean, climate-controlled storage units, drive-up units, and covered and uncovered RV and boat parking with 24/7/365 gated access. Select units feature carpeted floors to protect antiques and valuables. Our facility is monitored by redundant security cameras, and you can reserve and move into your storage unit entirely online. Whether you're storing household items during a move, business inventory, a boat, or an RV, Ranch House Storage delivers safe, affordable self storage serving Aledo, Willow Park, Hudson Oaks, and Fort Worth.

Mother Nature played havoc on RecNation RV & Boat Storage in Aledo, TX with a terrible ice storm…read morerecently. There were roof problems in some units, mine included, and the staff, particularly Mikeulyn, has been enormously helpful. It is difficult for me to visit the site and she has helped arrange movement of our 3 units contents to new units that were not damaged in the storm. A big hats off for Mikeulyn and also for Vanessa, in their corporate offices, with helping lock on the new units too. I will continue to keep my things stored there for a long time. If you are on the edge about where to store YOUR stuff, this is a great place!

DON'T USE RECNATION! RECNATION WILL OVERCHARGE YOU AND RIP YOU OFF!! This is a part of…read morecorrespondence with them when I moved out because they'd been overcharging me, refused to correct it, and then have been harassing me since. I moved out and cancelled my lease because I was already being severely overcharged by your company. For a long time I was being charged $209+tax. When I called your office to point out to you that I was being overcharged based on the pricing listed on your website, I was told that my pricing would not be lowered to your advertised price, and only reduced to $190. The current advertised price for the same exact enclosed space that I had, is for $153 per month, and it very clearly states NO OBLIGATION. It does not say that it is a move in special, or limited time offer, or only applying to new move-ins. Still a full $37 per month over your current pricing. I have been charged substantially more than your current pricing. It also appears I have been being charged a $12 per month "protection fee" which I only realized recently. Apparently your website does not show itemized billing on demand, and it is also not allowing me to go back and look at previous statements for itemization. I finally found some previous invoices in my email. When I noticed that, I initially thought it was for the physical security on premise, which was apparently installed and being monitored by an unlicensed security company. After some digging, I found out I'm being charged for some sort of a protection plan because you did not have a copy of my trailers insurance on file. I have had insurance since I bought the trailer in 2019. So in addition to being overcharged on the monthly space, I've also been overcharged by that $12 per month. That "protection fee" did not appear until AFTER I called in to discuss being overcharged in the first place. I consider that being charged a retaliatory fee for raising the issue. And since the optimization is not available on your website, it appears that you were intentionally trying to hide that from me. I have never received a notice that that fee was going to be charged to me. I have also not been sent a physical invoice since these changes were made, which also tells me you were intentionally not wanting to show me that fee.