To start with, when we rented this unit, it was sight unseen. When we arrived, the access to the unit was horrible. You have to drive down this long narrow drive to find your unit. Then, there is no place to turn around, so you have to back down this long, narrow drive out into a busy street. When you talk to customer service, and ask to speak to a supervisor, they can't transfer you. The will "send an email or something" to have the supervisor contact you. Good luck hearing from anyone. When I didn't hear back from anyone, I contacted customer service again to ask for a phone number or email address for the supervisor; of course they "don't have a phone number or email address". This is the most ridiculous thing I have ever heard. All I wanted was an email stating that my account had been closed and I would no longer be charged after move-out. The customer service rep that I spoke with that couldn't give me any supervisors contact info, said that I need to take a picture of the empty unit and send it to them. Well, why didn't they tell me that in the beginning or when I called the first time to let them know the move-out date? The amount that they charge for the "DUMP" they have as storage units is absolutely ridiculous. Unfortunately, when we rented this, it was an emergency and we really didn't have time to shop around. Had we known in the beginning this was not a locally-owned business, we would have never rented from them. Stay away from this company! They have no local manager. It's all done online. read more