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    Pack-It-In Storage

    5.0 (1 review)
    Closed Closed

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    Services - Pack-It-In Storage

    Self storage

    Vehicle storage

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    6 months ago

    I love that they still answer the phone, not automated. Melanie was very friendly and very informative. They also have good rates.

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    KO Storage

    KO Storage

    (3 reviews)

    I strongly recommend you going somewhere else! I tried on a…read moreFriday to set up a rental the system errored. They charged my for a unit twice. I called up customer service immediately and was told be cause it was an error, the charges would be reversed. Lie #1. I call back and let them know the charges weren't reversed, and the said that I needed to provide proof. I send them proof that they charged me and the lady said she would handle this and call me right back. Lie #2. I wait 4 hours with no call back. I call back and am told their system doesn't show the charges and they can't help me even when though I provided all of the documentation. Lie #3. They would rather lie to me, than admit they messed up. I was treated poorly and yes I got mad, because they basically stole my money. GO SOMEWHERE ELSE!

    To start with, when we rented this unit, it was sight unseen. When we arrived, the access to the…read moreunit was horrible. You have to drive down this long narrow drive to find your unit. Then, there is no place to turn around, so you have to back down this long, narrow drive out into a busy street. When you talk to customer service, and ask to speak to a supervisor, they can't transfer you. The will "send an email or something" to have the supervisor contact you. Good luck hearing from anyone. When I didn't hear back from anyone, I contacted customer service again to ask for a phone number or email address for the supervisor; of course they "don't have a phone number or email address". This is the most ridiculous thing I have ever heard. All I wanted was an email stating that my account had been closed and I would no longer be charged after move-out. The customer service rep that I spoke with that couldn't give me any supervisors contact info, said that I need to take a picture of the empty unit and send it to them. Well, why didn't they tell me that in the beginning or when I called the first time to let them know the move-out date? The amount that they charge for the "DUMP" they have as storage units is absolutely ridiculous. Unfortunately, when we rented this, it was an emergency and we really didn't have time to shop around. Had we known in the beginning this was not a locally-owned business, we would have never rented from them. Stay away from this company! They have no local manager. It's all done online.

    Pack-It-In Storage - selfstorage - Updated May 2026

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