My family has been buying from Sunnyside for years. My parents and two of my siblings have all…read morepurchased here. My first car I bought from my dad, he bought from here. Yesterday, I purchased a hybrid Ford Maverick XLT and had a pleasant experience. Scott worked to ensure that I'd have all the paperwork I need to register the vehicle in NYS, where I now live. I'd rather buy from a local dealer we know than from an unfamiliar one in NY. Plus, they had just what I was looking for here, whereas stock in NY hasn't been great. After the purchase, they filled it with gas and gave it a cleaning. I'll be driving it home the day after purchasing. Thank you, Bill, Scott, and team!

March of 2024 my family visited Sunnyside to inquire about large transit vans they had for sale…read more We let them know our preferences for the van such as a high roof, extended, and AWD - basically the biggest van we could get because we were planning on converting it to a camper van for our family of 3 and 2 dogs. Sunnyside showed us one 350 transit van that had already been spoken for (van #1), while the one we would buy was currently in the body shop Van #2). We did a walk around, took measurements of Van #1, it was just what we were looking for. We arranged to purchase the available vehicle (Van #2) with their promise that everything was the same as the van that we were shown and measured (Van #1). Upon delivery of the van (Van #2) I made the mistake of not bringing my measuring tape to re-measure and ensure that this van was in fact the same dimensions as the van we had seen in person and measured prior. After bringing the van home, we quickly realized it was not the van we were promised initially. The roof was over a foot shorter, the bed width and length were also substantially shorter than the van we had measured (Van #1) - we were shown a transit 350 high roof and were delivered a transit 250 medium roof. The distinction between these two vans sizes is made in small print on the top of the window sticker with one letter signifying the height of the bed / cargo area: "HR" for high roof and "MR" for medium roof. These are details that we trusted the sales representatives at Sunnyside to understand and differentiate for us, as we are not Ford sales representatives. We went back to Sunnyside with our problem and asked, "what can we do to fix this situation?". Instead of kindness and understanding as one would expect from a small family-owned local business, we were met with contempt. It is important to note that: 1. The van was brought back within 48 hours of taking delivery, 2. We did NO finger pointing upon returning to the dealership to sort out the problem, and 3. We left the van on the lot and did not drive the van after it was initially returned inside the 48-hour window. We were met with several Sunnyside representatives telling us that they couldn't do anything to help, even going as far to lie to us saying that there is no way we could have measured a 350 high roof van (van #1), and that we had turned down offers to go and see Van #2 while it was in the body shop. Both blatant lies targeted at getting us to react emotionally and do something stupid at the dealership. After several meeting with the General Sales Manager and even including the President and General Manager, Sunnyside refused to backout the deal with the registry and told us that it is not possible and that "It's not how we do it here, every dealership does things differently". Having family working at different dealerships, we knew that backing out deals is not only possible but not uncommon. Mistakes made on both sides could have been solved with a simple reversal of the deal. Intentional or not, we were victims of a bait and switch. Instead of reversing the deal and after about 4 weeks of conversing with the General Sales Manager, we were offered a buyback of the original 250 medium roof at a used van rate - initially paying about $57,500 and being offered $52,000 buyback. Keep in mind that we had the van for less than 2 days and put no more than 100 miles on it. In the end we had to threaten taking the dealership to court to get the General Sales Manager to increase the buyback price to an acceptable $55,000. We took a $2,500 loss on the transaction (57.5-55), not to mention the approximate 4 weeks of negotiations, and countless sleepless nights wondering if we were going to be stuck making payments on a brand-new van that could not use or convert for camping. As part of the buyback, Sunnyside was able to find a van that would meet our needs, and we were able to purchase the correct van after completing the buyback. It's a shame that we ended up doing any more business with this dealership after how we were treated, but in the end, it was best for me and my family to finish this chapter and move on to converting the van and traveling together.

No pressure. Vinnie & Gene very helpful. If it's not on the lot they may find what you're looking…read morefor.

Today I made my first car purchase with the help of Gene!! He was so calm and collective during the…read moreentire process. He is an extremely reliable worker, trying to get you the best rates, he even helped me save on my car insurance. This company takes good care of their cars and fixed them up for you before the final sale. They are wonderful people and I would definitely recommend checking this place out if you're looking for a car! Thank you Gene for helping me on this journey to purchasing my first car!

the worst place ever to get your car fixed!!! the city of…read morenorth grafton must consider of shutting down that place!!! the advisor and the technician are crooked and they are as well inexperienced, imbecile!!!

Purchased a 2017 BMW from Jason. Easy and straightforward process. Jason was upfront about…read moreeverything. I paid for an independent PPI at a local BMW dealership, everything checked out and the transaction went smoothly. Fast forward a few weeks and the brake light comes on, called Jason and he took care of the issue immediately with no hassle. 5/5 would absolutely recommend and do business here again in the future.

Bought last three cars from them. Even found financing when credit was bad. Definitely a repeat…read morecustomer

Just got an amazing 2018 subaru such a smooth process overall amazing guys thank once againread more

My son was looking for a car. We went everywhere and it was extremely frustrating. I heard about…read moreVariety Auto from a friend and decided to go there. So glad I did. Scott and his team were amazing. They took the time to explain everything to us. No question was stupid. They really do go above and beyond. They are the best. If you're looking, you should start there first, you won't be disappointed.

Scott and his team are amazing! Helped me start to finish and knew exactly what I needed for my…read morefamily. Can't wait for our new car! They went above and beyond to help us decide.

Always helpful and very knowledgable. Surprised they aren't crowded with customers. I wouldn't take…read moreany of my cars to anybody else. I trust them.

To continue adding to the review requested by Ron Stokowski, and after a month of silence from…read morethese people (so much for their certified 90 day warranty), I want to sher a picture of the parts I had to buy to make the fare whole; stay away from this place!

My go to dealership for life! When I decided to "Go…read moreCadillac" I didn't expect my first lease to be with Long Cadillac due to the pricing was better at another dealership for a beautiful 2014 CTS. I then thought it wouldn't be a bad idea to inquire at Long Cadillac it's closer to where I reside, why not check into a price match and they nailed it. As of August 2017, I am now on my second lease with Long Cadillac. The Sales Manager Tohm Palaima kindly said to me once you drive a Cadillac you will be a customer for life" He is right! Honestly Tohm Palaima is a very wonderful man, a pleasure to work with and he makes things happen. I arrived with intent on leasing a 2017 Cadillac Luxury XT5 and ended up leaving with a Premium Luxury. Somehow, he made it happen for a great price. Jim Golden I believe an employee for 30 years at Long's was my Salesman, by the time we were done we had some laughs and it seemed we were like old friends. No pressure, great personality and he doesn't waste your time. I don't want to forget Ray Potvin in the service department it has been great working with him since 2014. With all said after hearing a few heartfelt stories about the owner I have the impression he is a genuine man and really cares about his employee's. I highly recommend Long Cadillac and a sincere thanks to all for treating me with the utmost class and extremely pleasurable experience.

On July 7th, 2024, I had my 2023 Cadillac Escalade (approximately 17,000 miles) towed to Long…read moreCadillac due to a check engine light and misfiring. The following morning, I went to the dealership to obtain a loaner vehicle. Later that week, I was informed my vehicle was ready for pickup. When I arrived on July 14th, I unlocked the vehicle using my app and immediately received an alert notifying me of a safety recall. I returned to the service department, where I was informed there was a recall involving the engine. Because it was the end of the day, testing could not be performed until the following morning. On July 15th, I was notified that my Escalade had failed the recall inspection and required a complete engine replacement. Understandably, I was extremely disappointed that such a new, low-mileage vehicle needed an engine replacement. Although upset with General Motors, I continued to cooperate with the dealership in good faith and was told the process would take 2-3 weeks. By August 14th, I was informed that the replacement was complete and was asked to allow a technician to test drive the vehicle overnight to ensure proper operation. I agreed, and on August 15th I was told the vehicle was ready for pickup. When I arrived on August 18th to collect my Escalade, I immediately observed new body damage on multiple areas of the vehicle that was not present when I dropped it off. The dealership had failed to notify me of any incident. Out of concern that accepting the vehicle would shift liability onto me, I refused to take delivery and left it on their lot, continuing in the loaner vehicle. The following day, I contacted the dealership and provided photo and video documentation of the damage. I also obtained an independent estimate from my preferred body shop and forwarded this to the service manager. I was then told the dealership would only authorize repairs if done in-house. I politely declined and requested either reimbursement for the independent repair or the dealership's insurance information so I could file a claim. Shortly afterward, I received a phone call from Scott Barry, identifying himself as the owner/president of Long Cadillac. His behavior was hostile, dismissive, and unprofessional. He referred to me as a "disgruntled customer," accused me of attempting fraud, and refused to provide his insurance information, stating that his deductible was $5,000 and that he would not involve his insurer. He told me my only options were to allow Long Cadillac to repair my vehicle in-house or "take him to court." Mr. Barry also issued an intimidating remark regarding the loaner vehicle. He warned me that if I did not return the loaner during business hours and in "satisfactory condition," there would be issues. He went on to say that five years ago, in a similar situation, he reported a customer's loaner vehicle as stolen, which resulted in that customer being held at gunpoint. He relayed this story to me in a manner that was clearly intended to threaten and intimidate me, which I found extremely inappropriate and unprofessional. I made it clear that I only wanted my vehicle restored properly, either by my trusted body shop or another certified GM body shop. I even offered to obtain multiple estimates to demonstrate reasonableness. Mr. Barry refused, told me I was not the type of customer he wanted to deal with, and stated that Long Cadillac would no longer service me. He further admitted that "touch-up work" had already been performed on my vehicle without my consent, and that he intended to deduct that value from any settlement. The attempted repair was incomplete, obvious, and not in line with manufacturer standards. Throughout this ordeal, I have felt disrespected, belittled, intimidated, and discriminated against. My concerns have been dismissed despite clear evidence that my vehicle was returned to me in a damaged condition while in the dealership's care. I have maintained professionalism, provided documentation, and acted in good faith. All I have asked for is a fair resolution which Mr Barry cheated me out of. Please take your vehicles elsewhere do not use this dealership, they do not treat there customers with respect