1. Long Island Expressway East Bound

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Queens, NY

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Long Island Expressway East Bound

4.0 (2 reviews)

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9 years ago

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Jays Towing

Jays Towing

3.6(34 reviews)
1.4 mi•Bayside

Commercial Customer. Had a truck running from New Jersey to…read morePort Washington for a pick up on a rainy night. My driver got lost and had to stop for directions, when he did he locked the truck for safety. When he went back to the cab he could not get either door lock to unlock with the key. Not knowing the area I googled local tow company's and got jays towing. They responded quickly and were extremely professional. Was truly a pleasure working with them.

1 Star -- Overcharging, intimidation, and extremely unprofessional behavior…read more Filed complaints to NYC311 and Department of Consumer and Worker Protection (DCWP)! My vehicle was towed from a private parking lot in Queens. The posted sign clearly stated a $125 + tax release fee, yet Jay's Towing initially demanded $250 CASH. After a lengthy confrontation, they eventually accepted $200 cash. The worst part wasn't even the money. The supervisor was extremely aggressive and disrespectful. During the confrontation, I felt physically threatened when they drove a vehicle toward me when we tried to confront and challenge them with the law and regulations, and staff showed me their middle fingers. We called the police, but they did not arrive before the situation was resolved. I have photos of the posted towing fees and documentation of what happened. I filed a formal complaint with NYC Consumer and Worker Protection regarding the charges and conduct and multiple charges against this business. There is absolutely no excuse for treating people this way. Run your business professionally and treat others with basic respect. See below NYC Tow Truck Complaint link, if you had been or have been illegally overcharged: Let's bring down this business. https://portal.311.nyc.gov/article/?kanumber=KA-02149

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Jays Towing
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Big Ben Transportation - 27 Passenger Executive bus

Big Ben Transportation

4.4(29 reviews)
4.7 mi•Rego Park

Big Ben provided us with a wonderful service in our hour of need. We are a small school and we…read moreneeded their services with short notice. They came through with fabulous service. THANKS A MILLION! I would recommend them hands down.

DO NOT BOOK Big Ben Transportation for your wedding or any major event. My experience with them was…read morefrustrating from start to finish, and on the day of our wedding, their lack of organization caused unnecessary chaos for us and our guests. We reached out in late June to book two 55-person shuttles for our October wedding. The original quote was straightforward ($1,800 per bus, $3,600 total, with a $500 deposit). However, after signing, they never actually processed our deposit. I had to reach out repeatedly by phone and email just to verify that our reservation was actually secured. A week before the wedding, they sent a new invoice with unexpected mandatory tip and toll fees tagged on. We were originally told driver gratuity would be cash at our discretion based on service quality, so having a required tip forced onto the invoice right before the event felt like a bait-and-switch. Things got worse on the actual wedding day. While I was getting ready, one of the drivers called me, completely confused about the pickup schedule and unaware that the two buses had separate departure times. He didn't have the other driver's contact information or a radio to communicate with him. Because of their lack of coordination, several of our guests were left behind and had to order Ubers to the venue. The end of the night was an even bigger failure. Our contract explicitly stated that the shuttles would make a stop at a local bar for our after-party, which was directly on the route to the hotel and less than a minute away, and that one bus would do a second loop to pick up remaining guests. Instead, both drivers completely bypassed the after-party stop and refused to turn around or go back for the second trip. Myself, my partner, and a huge chunk of our guests were stranded at the venue and forced to scramble for Ubers at the end of our wedding night. They eventually refunded around $1,000, but that essentially just wiped out the surprise "tip" they forced onto us and a fraction of the fare. A partial refund doesn't make up for leaving a bride, groom, and their guests stranded after being paid thousands of dollars. Save yourself the headache and go with a company that actually honors its contracts.

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Long Island Expressway East Bound - transport - Updated October 2026

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