This has been the worst experience for room cleanliness and service period. There are very few considerate workers. We had a total of 8 rooms and all of our rooms were horrible. No new towels, one room didn't have a flushing toilet. While the floor was hardly attended to for room cleaning our experience period was just horrible! We will never stay here again. I wish could put a 0 review but I have to select a star read more

I was in town for a weekend long business convention. Check in was a breeze. The front desk staff is nice. Parking is convenient and close. Key required to go up elevators great for security! Rooms comfortable. Will def come back when in town again! read more

5 stars for all of the staff. From the managers to housekeeping. I stayed for two weeks and was treated so well. Tamarindo's Cantina was an awesome place to hang out because of the customer service. Big shout outs to Rebecca, Blas, Christine, Ravy, Carly, Jessica, Jennie, the cooks, front desk and everyone I encountered. I highly recommend this hotel for anybody who is going to be in the Long Beach area. I will be back. Thank you. read more

Nice gym, nice shuttle driver. Only down side is not walkable to other resturaunts because the highway has no sidewalk and you have to go trough a tunnel. Otherwise really nice outside pool and patio with fire pit. Also pretty nice gym with free apples. read more

This place is gross. Definitely would not recommend staying here. We came here for a wedding reception and our trip started with the very new jagged door handles cutting my finger and I walked in to my room to be welcomed by sheets with crusty stains that were the color of blood. I requested new sheets and they came up and handed them to me like I was supposed to put them on. After the reception we came to our rooms to get some sleep and noticed the mattress had a serious dip and needed to be replaced. When I contacted the front desk the manager "Manny" brushed off our concern and rushed us off the phone twice when we asked him for a solution. I had to resort to sleeping on the floor when I got a hotel room to avoid that. They offered us a 30% off and Roxana the morning manager sent up the "Maintainence Manager " who said maybe it was my preference on mattresses and that it looked fine. I asked her to test it out and as she moved from one side of the mattress to the other she visibly dipped 3 to 4 in. That's when she said "Oh, well what do you want?!" In a rude tone like I was just trying to cheat them. read more

I stay here almost every time I go to Long Beach, and I have always been very satisfied. It is near a lot, extremely close to the airport, and the staff has always been very attentive and friendly. I choose it mainly since it is one of the only Long Beach hotels that offer free parking, and I also prefer SPG & Marriott rewards over other hotels. The rooms are pretty basic, they do not really have any suites or anything, but still nice! read more

Couldn't find my reservation, I even had a booking number and printed email of my confirmation. Told all rooms full, comped me a room they said was comparable to their hotel next door at the clarion.. It was not like the Mariot ! it was a piece of crap. They had the nerve to charge my credit card for the room! Fraud!!!!! ** this hotel is engaged in credit card fraud ** Would rate 0 stars if I could. read more

July 7-9, 2018 stay. I am a silver rewards member and always stay here at this property because of the location of Long Beach Airport. As a full service hotel I was surprised at no valet parking. We stayed during the weekend so looks like there was events happening Saturday and Sunday and absolutely no parking for guests. It seemed after events were finished late into the night parking was slowly began to empty. Guests had to park behind the building and enter through another entrance. Front desk was lovely as always. Easy with mobile check in and my keys were available as soon as I walked up to the desk. Lobby area is cozy and open and loved the furnishings. Pool area is great! AC Unit in room seem to have shut down so the coolest it got was about 70 degrees which we had a 100/90 degree weekend. The electricity in the bathroom/changing area was out for the day but seem to be working when we got back to our room. The rooms and hallways are outdated and need a makeover. I will never stay at this property again until they renovate. In the mean time Courtyard down the street will be my go to from now on!! I'm giving 1 star because it won't let me leave NONE!! read more

It's close to the airport, but the view isn't bad. Started off with an absolutely terrible experience... Called the front desk numerous times with legitimate complaints about various issues, like the pipes in the walls screaming, figuratively speaking, from 4-6 a.m. Making it impossible to sleep. My complaints weren't taken seriously. I was very respectful. I was on a friend's & family rate and the manager called the location my friend worked at to potentially get her fired because I was forced to leave this review. She was reprimanded and lectured by her hotel GM and nearly lost her benefits. This manager(guy) is a joke. They tried to force me to remove this review or she would lose her job. read more

Believe all the bad reviews on here and do not stay here! Trust me when I say you can not trust them with your credit card. I'm fighting this hotel to get my money back. We were charged additional charges a month after stay and my bill was finalized. This had nothing to do with anything I did but with a discount. How do you charge a month later after bill finalized? I will pay more money than I'm owed to take legal action against this hotel if necessary because of the principle. This is a franchisee, not actual corporate Marriott and they are crooks! I have stayed with a lot of great franchisee locations but hopefully Marriott figures out this location is a tarnish on their good name. read more

Stayed here for work when tropical storm isaias. After a few days they turn all of the washing machines and dryers off and told us that they all broke. They said we could use a laundry service that they happened to have a card for that would cost ten times the money for the same load read more

Here for a business trip.. Little difficult with explaining to front desk about the package I bought which included breakfast and Internet.. They didn't show that Internet was included so I had to call the company emergency line that I booked it with and they had to call the hotel, all while I waited in the lobby. Wasted a lot of time on my first day here when I really needed to get online and do some work. Everything turned out and I got the Internet, as I paid for with my package... Wish I didn't have to waste time fighting for it, the front desk agent should have done the research, not me. All in all, they were nice... Just kept on apologizing. The hotel is nice and clean. Hope the next couple of days run smoothly.. Work is already stressful enough... More business trips for my company.. Might think elsewhere??? read more

Our family and friends stayed here on 08/29/15 we asked for 2 roll over beds for my sister that's pregnant bc her king size bed was to soft for her chronic back pain, the front desk came up stairs and set them up for her we get a phone call around 1am waking her up and knock at the door saying she can't have 2 roll over beds my sister asked the clerk well I'm already sleeping in it the king size bed that came with this room hurts my back and the roll over beds are a bit more comfortable for my back and I'm pregnant, they said well sorry but the employee that brought the beds can't carry 2 beds after his shift because they're too heavy for him, My sister then said well how is that my problem? I'm the customer here I'm not satisfied with the king size and you guys won't give me another room, well the next morning my sister spoke with the manager to let her know about her experience he said oh sorry didn't offer her any solution to the problem didn't consider the fact that my sister was unsatisfied, the managers name is ZACHARY MARQUIS front office/ IT Manager this piece of shit was rude to her no sympathy at all. Lack of customer service doesn't give a shit, other people next to us had a bad experience staying there too dirty towels their beds were wet when they arrived and didn't offer them another room or mattress same piece of shit manager didn't not offer any solution, I give this experience 00000 zero, I will be contacting cooperation mark my words Zachary piece of shit. If you made it this far reading my story thank you I hope this helps. I will not be staying with Marriott anymore. read more

Long Beach Marriott - This the dirty mattress for the long beach Marriott hotel - Hotels Near Me - Long Beach, California

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A great location and full service Marriott. It's location is great and so close to the convention center. I attend a convention once a year, and this location for the hotel really doesn't get any better. They do charge for parking but really, who doesn't anymore. Great staff and wonderful locations especially when staying for the local conventions. read more

Horrible horrible! Having a restaurant in a hotel is nice but not when they can't control their guests and consumption!! It is now 3:44 AM and I'm still wide awake! Walls are paper thin!!!! I've called the front desk 3 times to complain about the loud and rude guests staying on the same floor! Walking through the hallways, yelling and laughing (very loud and obnoxious and very much drunk) slamming doors, and in and out of each other's rooms!! Sounded like they took the party back onto our side and floor of the hotel!!! I called 3 times and I don't think the staff took it much seriously! If you have kids and expect a good nights sleep. Do not stay here!! Second night that I haven't gotten any sleep!!! I only gave this place a star since the rooms were halfway decent! Over priced, no parking and rude guests makes for an unhappy customer that will never return here!! read more

Stayed here for July 4th with my son for a golf tournament. The front desk staff were great and very helpful. I needed to check out a day early and they were more than accommodating. The hotel itself is a little aged but the service is what I care most about and that was 5 stars. read more

This review is for EVENTS only... If I am trying to give YOU my business you would think that any type of follow through on inquiries would be a priority. I e-mailed though the hotel website to ask information about hosting a special event at this hotel. The event manager got back to me within a day or two which is usual, with information regarding menus and prices . I responded asking to make an appointment to receive a quote and to look at the ballrooms. Did not hear from ANYONE. OK.. Maybe they didn't get the e-mail... Maybe on vacation.. Maybe they don't have an assistant.. So I'm thinking I will re-send another e-mail. I wouldn't have e-mailed to do my OWN follow up, but I get it.. People are busy and e-mails get missed.. So I e-mail the event manager AGAIN; asking if we can get a quote and take a look at their ballrooms, she then replies and says she is available with a day and time and if it works.. I send a reply informing her that it does. It is usual to get a an e-mail confirming that appointment right ? ... Do I get a confirmation??? NO! I have dealt with event coordinators for parties and events and I would have to say this is the WORST especially for a huge hotel like the Marriott. No customer service, no follow up, no follow through.. I will take my business elsewhere. read more

Stayed here for one week for work. I've always thought of the Marriott as a stellar brand, but this particular Marriott let me down. It's aesthetically pleasing on the surface but the service and amenities leave much to be desired. The staff were nice but lacked in skill. I was returning to my room one evening after work and there was someone trying to enter my room as I walked up. They explained that they were given my room number. I called the front desk and they were apologetic because someone gave my room away. Then things didn't get much better from there. Just a bunch of little stuff, but it added up. The food is not good. The room service menu lists pizza as an option but when I got the pizza it was literally a Pizza Hut pizza... in a Pizza Hut box. That pretty much sums it up. You may think you're getting a 4 star experience at a Marriott property but you get a 2 star Motel 6-esque stay. read more

I usually stay marriott and this location was nothing to be impressed about. Night clerk faris was very rude and bothered to be there or do his job. There was no water pressure or hot water and the iron didn't work. I was disappointed, it was nothing like the JW in the desert. I was happy with the lobby area and the little cafe/Starbucks they offered. Parking is very tight and fills up quick, the rude staff that was unwilling to help was what really left the bad taste. read more

Random ass marriott located behind a bunch of bushes. I never knew this place existed. Take your skinny cows here. You will get some.

It's only getting 3 stars due to the location to the convention center and airport. But the rooms themselves were a bit run down. It reminded me of a Holiday Inn with the chipped ceramic bathroom tiles and mangled "marble" faucet sink area. It didn't even have a normal door for the bathroom, it was a pull thing which wouldn't completely close all the way since the handle was on the outside of the door. We paid about $200 a night for this, I hope they are going to upgrade it soon. read more

surprisingly swank! i wasnt expecting much (possibly because its an airport marriott in long beach?) but ended up being happy i stayed here. you must go to the pool. in fact, i wonder if i could just drive over one day and chill there without being a guest. they do a great job of insulating the pool from the street. you cant even tell you are at a busy intersection or near an airport (save for the occasional plane flying overhead). the patio furniture is nice, stylish, and comfy. there is also an indoor pool if you ever want to go late night swimming... because the pool is open 24 hours a day! nice! the outdoor area also has a fire pit. the rooms are clean and modern, with vintage pictures of long beach. the bed was insanely comfortable. we ordered fettucine alfredo from room service and it was excellent. i would recommend this for anyone visiting a reelative or friend in long beach, or if you live here and just feel like getting a hotel for a night. if you dont know anyone around here, it would probably be better to stay downtown because the area around the airport is far from exciting. read more

We went to the LB Marriott for their Christmas brunch for the first and last time. It was very overpriced for what they had. There really wasn't much to choose from as far as we were concerned. The ham was dry, the prime rib was mostly more on the well done side. We are not sushi people so there was no interest there. The desserts were sad considering that it was a holiday that it may have some pumpkin or apple pie, but no. They had a chocolate fountain but the marshmallows were stale. They had danishes, but that should have been used for their regular breakfast buffet considering the day. The cost of this buffet was $39.99 plus tax and gratuity. We were not a big party (just 5 of us) and we couldn't leave a tip on our own. Thank goodness the service was good. In years past we have gone to another buffet, but at Thanksgiving for the same price, and there was so much food to choose from. This buffet was very sad and disappointing. I do not recommend it at all. read more

Not only is the bathroom situation absurd and completely mental. (Lights on exterior, no fan to ventilate shower) I turned on the bath and a dead cockroach fell out. This hotel is absolutely atrocious and I do not recommend this to anyone. read more

Quite impressed with this place! They recently renovated and the lobby is gorgeous! Plus it is all decorated for the holidays. The service was great overall too, especially acknowledging that I am a platinum member. Thanks LB Marriott! read more

Nice hotel and clean. Staff was attentive and on top of stuff. Nice pool and grounds. Looks like a convention type hotel and free parking. The gym needs some heavier dumbbells and some additional tricep bars for the pulleys. Cons-not near any shopping centers and near the airport. Uber was good to get you to 2nd St at Belmont Shores and tons and bars and restaurants. Pro-Skylink Golf course is right across the street and nice place and practice facility. read more

Visited last week for a 2 night business trip. Was hoping for an average stay, but was very happy with the staff and the facilities. Clean, quiet, and nicely furbished. Room was clean and quiet, and beds were super comfy. A very well run operation, thanks for a great stay. read more

What a wonderful hotel. It's beautifully kept The rooms are clean and comfy. But the star of tHis hotel are the staff. So incredibly nice and accommodating. read more

This is a nice Courtyard, but the parking sucks. There are a few restaurants in front of the hotel (upscale fast food choices) and a Starbucks. So it is good for dining choices but too few parking spots means that people coming to eat are using the hotel's parking. read more

great hotel and clean. only thing is the walls are paper thin. you can hear EVERYTHING from people talking (can actually hear what they are saying) to toilets flushing in the adjacent room. also, don't expect your room to get cleaned or anything. due to covid they only provide this service of day 4 of your stay. read more

This place just keeps getting better and better. Terrific waiters/waitresses, the food is consistently wonderful, and as a full disclosure, we have the Marriott discount plan (50% dinner), the price of which was paid for by our 4th meal. Still, the food is impeccable, and call ahead to find out the theme of the Sunday brunch: I can only recommend very highly. (We tend to eat in the more reasonably priced restaurant rather than in the more elite steak house: However, both are excellent. read more

Awesome, clean and always friendly/helpful staff. Been staying here while in Long Beach the past 10 years. Great hotel!!!

Beautiful hotel, staff is extremely friendly and beds are very comfortable. The pool is wonderful and never seems to be crowded. Conveniently located just a few minutes from Long Beach airport. I would stay here again. read more

Stayed here with my girlfriend August 13, for my Birthday Weekend. I had a really great time the music that was playing didnt really bother me it was a Saturday Night it only makes sense to play music and it was only until 11:00pm. I would recommend this hotel to other people. Thank you. read more

I almost always stay at the Westin when I'm in Long Beach, but their rates were ridiculous over Labor Day weekend, so we decided to try the Marriott Long Beach instead, which is located near the airport. It actually turned out to be more convenient for our dive weekend, as we weren't spending much time in the touristy area of Long Beach. The room was really quiet, which had been a concern with it being near the airport, and there was plenty of parking available in the lot. The rooms were large and clean, which was great as we had 3 adults sharing. I loved that the desk had a power outlet strip, so there was no fighting over outlets for charging electronics/phones, and it was convenient that there was an area with a sink & mirror outside of the bathroom, as it made it quicker for everyone to get showered and dressed. Staff was efficient and friendly...especially the doormen and valets...they were always quick to offer assistance. Finally...my favorite thing about the hotel was the Starbucks in the lobby, which opened at 5:30AM each day. I don't function well without my morning tea, and considering we had to be on our way to the marina each morning by 6AM, this Starbucks was a lifesaver!! read more

The front desk is sadly misinformed on the use of rewards points for stays at their own brand of hotels. Simply telling me that I need to contact the Rewards desk to change the name of the person checking-in would have sufficed. Instead they proceeded to tell me that I am not allowed to use points that I have earned for someone else (my wife) to stay, unless I was there to check her in. She was evacuated due to the Anaheim fire. Also, my children (6 & 10) were denied access to the concierge lounge. I was told that it was due to alcohol being served in the lounge. I have taken my family to dozens of Marriott's, and not a single time has this ever happened. I checked and there is no law prohibiting them from accessing the lounge. And if they still wish to deny access, then they are required to post a sign. Will never stay at this Marriott in the future. This location is in dire need of proper training. read more

Good airport parking across the street (but in door to door walking distance about a mile and a half) from ol' Long Beach airport. With taxes/surcharges/whatever else they charge, it ends up being about the same as LGB airport parking, $17-19/day. Like the airport, it is an uncovered lot, but it seems a little safer as hotel personnel are constantly buzzing about the premises. read more

Service is good but there is a smell that needs to be addressed in the rooms

Me and my friends found this place on booking.com for a reasonable price so we decided to go ahead and give them a try! Arrived and it was Amazing not only was the hotel conveniently located but it's beautiful! Clean and ALLL the staff are very friendly almost all staff greeted us with a smile even the house keeping' amazing' . We checked in with Courtney ! And OMG' she was awesome. Me and my boyfriend are younger crowd probably younger then the typical people who iv seen come here and working in customer service I know how it is when you see a younger crowed of people walk in... You wanna get them in and out of your face! That's at least what I was expecting since we had problems getting a rental due to age and people judging us and giving us bad customer service cuz our age but oh no not here!!' Courtney was delightful and sooooooooooooooooooo nice she helped us checked in & I was two hours early with no hassle she got me in and let me know it's ok! And recommended the 7th floor gave us a amazing view and a coupon for buba gumps ! She is full of good energy and a great personality I will definitely be back and hope she checks us in again! she made my long trip from the Bay Area worth it! Honestly! I am so pleased with her service I made a yelp account just to let her business know she is a amazing worker !!!!!! Go Courtney !!!!!!! Your awesome ! read more

Long Beach Marriott - Our view from the 7th floor! Thanks mrs Courtney ! - Hotels Near Me - Long Beach, California

This is a nice hotel with a great location but because of its location there are some weakness. The pools are great , rooms are very clean and well maintained. My biggest concern is this locations food service for the business traveler A Mexican restaurant that is very weak on variety and quality No real bar / lounge where a business traveler can sit down have drink and full meal Formal dining room yes but as a business traveler on my own and sitting at table is very undesirable read more