If they had the option of -1000 I would choose that option for rating this establishment…read more All these positive reviews are probably made up by his friends, family members or employees. The owner of this bike shop is a disgusting piece of a human being--a vile excuse for a business owner. He is deceitful, unprofessional, and completely lacking in integrity. Over the phone, he quoted one price for assembling a bike, but when I arrived to pick up my bike, he suddenly demanded more--an obvious bait-and-switch tactic. He and his inexperienced teenage staff also attempted to withhold or swap out parts that rightfully belonged to me, simply because the bike wasn't purchased from his store. He even had the audacity to think I wouldn't notice the difference--trying to pass off cheap, generic parts in place of the originals. When I confronted him and said I would call the police for stealing my parts, he exploded in anger, yelling at me and calling me "cheap" and "crazy" in a hostile, unhinged manner. I paid this man for a service he and his employees failed to perform correctly, and instead of owning up to his dishonesty, he doubled down with disrespect and aggression. His behavior is disgraceful, unethical, and absolutely unacceptable. Avoid at all cost!!!!

So, Phil is always willing to help right away every time I go there. He is courteous, kind, and…read moreprofessional and a master bike man! I recommend him highly!

This bike shop is awesome!…read more Came here on recommendation from a friend and it did not disappoint. My fiancé bought us two folding mountain bikes offline and when we got them shipped to us we assembled them. But didn't trust that everything was loose from factory. So I called this shop and he told me to come down and he would tune them up! Super fair priced, and actually cares about his customers. Very happy I came here!

I brought my high end bike tire for a simple flat repair…read more The guy Khalil (or Galil) did it himself and since today (labor day) was not busy i asked to wait. He said yes and i watched him. Asked him how long he has been doing this, he said 50 years. Ok, so i figured he can handle this easy. I WAS DEAD WRONG. The whole thing was a disaster. 1st off, he was using a screw driver looking tool that had a spoon looking tip to remove and put back the tire. He also at a few times used this forceps looking pliers to force the tire into the rim. He tried fixing it puncturing an initial inner tube. Then he took it out coz the new tube is now also punctured. He tried again (removing the 1st replacement inner tube) replacing it with a 2nd inner tube. Now hes looking frustrated and forcing the tire into the rim with these hand tools. In the end he gave up complaining that everything in the design of the tire to not being the right size for the rim. Before i left, i told him he damaged and scratched my rims which he denied but if i did not take the photo, then im just lying and making things up right ‍ Keep in mind this is a Cannondale stock bike wc i bought from a Cannondale factory store (Carle Place, now closed) Please be careful of this store. This is not a store i will recommend or patronize. In fact i will have the tire and now rim repaired by the a Cannondale dealer when they open tomorrow (9/7/21) I am extremely disappointed with the outcome This store has an almost 5 star rating Plus particularly i did not notice that he carried famous brand name bikes. The pictures of my rims post attempted repair speak for itself.

Stopped by for brake service on my road bike before I sold it. Ended up talking to Tom about my…read morereasons for selling the bike. Tom suggested I don't sell the bike & gave me a ton of alternatives to try for a more comfortable riding experience. Tom also wouldn't sell me any unnecessary products I was thinking about purchasing. He really just wanted me to get comfortable on the road. Definitely A1 !!

The service was really good the only problem is it gets really crowded on weekends. The have bikes…read morestarting from mafias and thrones. The price is really good considering that the bike is already assembled, while other places would charge a assemble fee. Also, when I got my bike, they gave me a free lock.

Overpriced service And everything he did needed to be…read morereplaced 2 weeks later. Gave him a chance after the reopening but this time he's trying to get rich fast and doesn't really care about the customer

Buddy's back after eight years bike repair will come back amazing. Fixed up my bikes came out…read morebetter than when I bought them. Do recommend!

Owner was very helpful and knowledgeable. Transaction was smooth. He took the time to explain…read moreeverything about the bicycle to my son. Recommended....

The owner/ manager was a doll, even though it was near closing time. He was respectful, took care…read moreof me right away and got me right back onto the road. I came in because one of my brake cables was missing and my back wheel didn't seem to be on quite right. Although he didn't He supplied me with a gasket for my wheel and attached it for free.

I am so glad I found Alternative Cycle!!! He put new pipes on my 2008 Kaw Nomad did a GREAT JOB…read more Mitch told me I needed a power commander to stop the popping. He knows what he's talking about. Bike is running like a charm. Mitch is a down to earth and regular guy. I have gone to a different bike shop and had an obnoxiously arrogant owner. I am not going to tell you who but if you went to him you will know who he is.

Mitch is a good guy I go to him every year or so to change my 1987 Yamaha razz tube. He's went the…read moreextra mile and bumped back my rim in place, he didn't even bring it up I just realized. That was really nice. Old schooler not a lot of people know how to install the tubes and tires of my moped, he does.

On time, contact, well priced and expert service. I would highly recommend this vendor!read more

Bought my first bike. Needed a first tune-up from a pro and it couldn't have gone any better…read more Booking online was easy. Got a phone call to confirm and they showed up on time! Always a good sign. Jonathan was happy to answer any question I had while he worked on the bike. Took a bit longer than I'd expected, but what do I know. I'm very happy with the results. My bike is looking good and running great. And best of all, their prices are great. Can't really go wrong with these guys if you can't bring your bike to an LBS.