I would never recommend this company to anyone.
I only hired them because they were referred to me by the mitigation company I was already working with. Looking back, that was a huge mistake.
From the very beginning, Tanner Goodman was incredibly unprofessional. We had already agreed on a specific time to meet, yet he repeatedly pressured me to meet earlier despite me explaining that I couldn't. I had my hands full caring for my young infant child and helping my mother after my father had just unexpectedly passed away. Even after I clearly communicated that, he still showed up 30 minutes early, completely disregarding my time and circumstances. It showed a shocking lack of compassion, respect, and basic professionalism.
Unfortunately, things only got worse from there. Communication was disorganized, there was no sense of urgency throughout the project, and when I was ready to pay, I was given the runaround instead of receiving prompt, professional service. At one point, I politely asked him to resend a form, and instead of simply providing it, he directed me to search for it in a previous email, which felt dismissive and unhelpful.
The most unacceptable part was when Tanner sent an incredibly inappropriate email making personal comments about my husband's personality. That crossed a line that no business representative should ever cross. Instead of taking accountability after my husband addressed the issue professionally, Tanner simply walked away from the job because he didn't like being confronted about his own behavior. I've never experienced anything like it.
To make matters worse, we paid approximately $1,200 for work that was rushed, poorly executed, and nowhere near the quality we were promised. The finished bathroom looked sloppy, and the workmanship did not justify the price.
Overall, this experience felt completely unprofessional from start to finish. Between the poor communication, lack of empathy, inappropriate personal comments, abandoning the project, and subpar workmanship, I was left feeling taken advantage of. I would strongly encourage anyone considering this company to look elsewhere. There are far more professional contractors who value their customers and stand behind their work. read more