If I could give them a .5 point I would - It has been months since they remodeled my bathroom and I waited this long to write because I wanted the anger to subside. My experience was terrible - I needed to ask them to redo the tile job in the shower 3 times and the backsplash they had to redo once, due to shoddy installation. I purchased my own grout so it would be a dark gray and they didn't use my grout on the floor tile, so I am left with a lighter grout that isn't what it was supposed to be. They damaged my hardwood floors by using the wrong type of tape to tape down the paper that was supposed to protect it and they never offered to repair it. They broke a piece on the chandelier in the bathroom and never told me - I saw it and when I asked about it they denied it, however, they are the only people that were in my home other than me so it had to be them. They also couldn't get the vanity installed correctly and wanted to shave the wood legs to level it, which I didn't agree for them to do; luckily because a friend was later able to fix it by adjusting a lever on the base of the legs. The glass shower doors are uneven, and there are several other smaller issues that they never fixed. James, was originally nice, until I brought to his attention the issues with the tile and the damages that had occurred. Then he became defensive and his comments and manner made me very uncomfortable. He demanded final payment before the job was complete, they hadn't finished the shower or put the piece in that transitions from the bathroom to the hallway yet so I told him I wouldn't give the final check until he completed the job. He threatened to put a lien on my home, even though our agreement clearly stated that the final payment wasn't due until the job was completed satisfactorily. At that point his demeanor made me feel threatened and I wanted them out of my home, so I said as soon as the shower was completed I would have a check for him. The other small issues weren't worth putting up with his abusive attitude to have him fix. I would never recommend them to anyone - This was a lot of money for me to spend, and it is not the beautiful bathroom I expected it to be. read more