Great communication and value for the units. Multiple video cameras and sturdy locks makes me feel…read moresecure. Convenient app to supply access codes. Highly recommend!

Awful experience start to finish! I just concluded the most stressful move of my lifetime/…read moredownsizing after college students departure and thought booking this storage nearby would be easy but NO it was everything but that. I arrived at 4p during business hours to find the front doors locked and no clue on how to get inside to my unit prior to the moving truck arriving to off load my belongings. I called the company phone multiple times and got no answer. Upon watching others enter I figured out how to enter my access code and drive into the garage passage way. It may seem like common sense to someone who WORKS there or has used storage before but to a new comer/ totally unfamiliar, it was CHAOS! Upon trying to gain access to the elevator, I couldn't figure it out and an employee " Michelle " comes waltzing thru casually after 15 mins of trying to dial out and no signal inside the garage portal, she says "just enter your code on the wall". Until then I hadn't even seen the keypad, I was in the elevator trying to figure out why it wouldn't work. She had no clue where my assigned unit was, did not get up to escort me to it or welcome me formally with a smile or any gestures of politeness, yet when people of another race came subsequently she was all too happy to provide white glove service for them. After finding my unit on my own in that MAZE of a facility, I came back downstairs to inquire about one closer to the ground only to find that Michelle had disappeared and I had no clue of how to exit the building since she locked the front office!!! I used an emergency exit just before my anxiety suffocated me then was not helped at all by her who had NO IDEA where the map was and if other units were available closer to the ground/front. She dismissed me citing "there were none" yet I know she didn't even really check nor did she care. I wish I'd chosen cube smart right beside my apt and been done with it because the discrimination, service and lack thereof at Public storage is TERRIBLE! I will be moving my things out before this month completes. Never again! PS - they upsold me on a 5x10 unit when a 5x5 would've fit the 2 twin beds and frames I inquired about just fine. Crooks & incompetent racists! Great!

Hard to get ahold of initially... but the local manager was amazing getting us setup. Great…read morelocation and nice facilities! I also enjoy the app for easy access

Facility not only very expensive after first 6 months but unit property not safe as well. Started a…read more10×15unit for 154 in 01/2022 and now paying 365 a month from all of the price increases since. My indoor unit has been flooded twice and broken into as well now. Avoid this company.

We had been in this storage unit for almost 10 years with no issues until now. The management (Tom…read moreand Kelly) were always professional and nice; however, we noticed rat droppings in our unit about a month ago. All of our items are for decorating events and kept in bins or boxes, we don't keep food or anything to attract rodents. We noticed the poison bait all around the property... and then we found a dead rat in our unit. Not pleased to say the least as I am terrified of rats!! No one was on site to dispose of it so I had to do so myself. We had a large unit which took over a week for us to clean the bins from rat feces and urine and relocate. Our rent wasn't waived, no discount for the inconvenience, nothing; and we had to pay $400 to move into our new unit and still pay full rent at Cubesmart!! On top of that, we had to throw away some of our silk flowers and other items because they smelled like urine. I don't blame the management for the issue, but once the issue was known to them, a proper warning could have been provided to the occupants and a better way to exterminate the rats rather than poison them knowing they would crawl into a unit to die! Totally disappointed in this outcome.

I have had two good experiences with this CubeSmart location. The most recent was from…read more7/14-8/10/2021. Kelly, general Manager, was professional and friendly when I first came in to complete my rental of the unit. About a week later, it was clear that I had underestimated the unit size that I needed. Kelly was able to get me a larger unit at no additional cost (I was taking advantage of the First Month Free promotion). Awesome customer service. I find the location to be convenient and the facilities well maintained.

I have never been treated so rudely at any storage facility as this one. I went into the office and…read moreasked for my deposit back that was it the man working said he would be back...I waited 43 minutes when he finally came back in he reached into the safe and handed me my money. I said you could have done that before you left and he said "I don't like they way you asked for your deposit back...Unbelievable terrible customer service I will be calling corporate in the morning

It's been 5 months since my last review.. it's now $300 a month from $98. You're telling me,…read moreEVERYONE is paying as much as us? I bet if I called asking for a space they would give us the same deal they did before. This storage unit is more than my car insurance and car payment. I'm paying more for an UNAIRCONDITONED outside space. Doubt anyone else is paying that much. Stay away if you can

Excellent customer service from Ashleigh reasonable prices.....large units indoor and outdoorread more

Ashley was great! Very helpful. I would recommend people coming to this CubeSmart. The storage I…read moregot was spacious.

We loved working with these people! Never worried about our RV while it was there! Highly recommend…read moreMini U Storage! Managers are very kind and efficient!

I love using this company to store my items. The management is fantastic very nice people and are…read morealways available if you have questions or need help. Been thrre over a year, wont use another company. Also if you want to save alot of money compared to other facilities they are always cheaper than anything else around. Use them it's worth it.

Nice facility with clean rigs and good gates and lights. And there appears to be alot of cameras…read moreall around. Helpful to have the dump station and air compressor since every time I leave or return, I like to have that amenity.

Great staff, great prices, easy in & out. The prices stay consistent which is hard to find at a…read morestorage place at times! Overall we are so pleased. Totally would recommend.

This was my first time using Public Storage, and unfortunately, it has been a very frustrating…read moreexperience. I made a reservation on December 22, 2025, with a scheduled move-in date of January 11, 2026. On December 29, 2025, I called to cancel the reservation and request a refund since my plans had changed well in advance. I was informed that I would only receive a refund for the lock cylinder/merchandise, but not the $30 administrative fee. When I asked what the $30 admin fee covered or what service had already been performed, the representative could not provide a clear explanation. Given that my move-in date was still weeks away and the reservation was made only a week prior, this policy feels unreasonable. I also asked if the $30 could be applied or credited toward a future rental (as I may need storage in February), but customer service said no. To make matters worse, the representative I spoke with could not transfer me to a supervisor or anyone higher to help resolve the issue amicably. This has been a very disappointing experience for a first-time customer. Based on this interaction alone, I will not be using Public Storage in the future and would not recommend it to others. Look for other storage options. Not recommended.

Professional Organizer's Warning: Devastating Rodent Infestation -- Do Not Rent Here…read more As a professional organizer, I take every precaution to protect my clients' belongings. I stored items in sealed containers, wrapped in clear protective film, and still suffered catastrophic damage. Rats urinated on the wrapping, chewed through appliance wires, and destroyed furniture. I lost nearly $10,000 in property--including a washer and dryer--because this facility is infested and structurally compromised. When I opened my unit, I found two large dead rats, the stench of feces, and visible contamination throughout. The foundation is unsealed, and the building was clearly thrown up quickly without proper pest control. The insurance they offer? It doesn't cover rodent damage. I received only $250 for thousands in losses. They moved me to another unit near the elevator, farther from the exterior wall--but even there, rat feces were present. At night, you could hear them running through the units. I had no choice but to move out. The staff offered no meaningful assistance, just a quick relocation and silence. Please--don't put down a deposit. Don't fall for the snacks in the lobby or the polished sales pitch. Walk the facility yourself. Smell the air. Look down. Look up. This place is a health hazard, and the city needs to intervene. Go to U-Haul or any reputable alternative. This facility is a rat trap--literally.