Awful experience start to finish! I just concluded the most stressful move of my lifetime/…read moredownsizing after college students departure and thought booking this storage nearby would be easy but NO it was everything but that. I arrived at 4p during business hours to find the front doors locked and no clue on how to get inside to my unit prior to the moving truck arriving to off load my belongings. I called the company phone multiple times and got no answer. Upon watching others enter I figured out how to enter my access code and drive into the garage passage way. It may seem like common sense to someone who WORKS there or has used storage before but to a new comer/ totally unfamiliar, it was CHAOS! Upon trying to gain access to the elevator, I couldn't figure it out and an employee " Michelle " comes waltzing thru casually after 15 mins of trying to dial out and no signal inside the garage portal, she says "just enter your code on the wall". Until then I hadn't even seen the keypad, I was in the elevator trying to figure out why it wouldn't work. She had no clue where my assigned unit was, did not get up to escort me to it or welcome me formally with a smile or any gestures of politeness, yet when people of another race came subsequently she was all too happy to provide white glove service for them. After finding my unit on my own in that MAZE of a facility, I came back downstairs to inquire about one closer to the ground only to find that Michelle had disappeared and I had no clue of how to exit the building since she locked the front office!!! I used an emergency exit just before my anxiety suffocated me then was not helped at all by her who had NO IDEA where the map was and if other units were available closer to the ground/front. She dismissed me citing "there were none" yet I know she didn't even really check nor did she care. I wish I'd chosen cube smart right beside my apt and been done with it because the discrimination, service and lack thereof at Public storage is TERRIBLE! I will be moving my things out before this month completes. Never again! PS - they upsold me on a 5x10 unit when a 5x5 would've fit the 2 twin beds and frames I inquired about just fine. Crooks & incompetent racists! Great!

I like the layout. you don't have to be outside in the weather if it's raining etc…read more The pricing was also better than my old unit.

We had been in this storage unit for almost 10 years with no issues until now. The management (Tom…read moreand Kelly) were always professional and nice; however, we noticed rat droppings in our unit about a month ago. All of our items are for decorating events and kept in bins or boxes, we don't keep food or anything to attract rodents. We noticed the poison bait all around the property... and then we found a dead rat in our unit. Not pleased to say the least as I am terrified of rats!! No one was on site to dispose of it so I had to do so myself. We had a large unit which took over a week for us to clean the bins from rat feces and urine and relocate. Our rent wasn't waived, no discount for the inconvenience, nothing; and we had to pay $400 to move into our new unit and still pay full rent at Cubesmart!! On top of that, we had to throw away some of our silk flowers and other items because they smelled like urine. I don't blame the management for the issue, but once the issue was known to them, a proper warning could have been provided to the occupants and a better way to exterminate the rats rather than poison them knowing they would crawl into a unit to die! Totally disappointed in this outcome.

I have had two good experiences with this CubeSmart location. The most recent was from…read more7/14-8/10/2021. Kelly, general Manager, was professional and friendly when I first came in to complete my rental of the unit. About a week later, it was clear that I had underestimated the unit size that I needed. Kelly was able to get me a larger unit at no additional cost (I was taking advantage of the First Month Free promotion). Awesome customer service. I find the location to be convenient and the facilities well maintained.

This was my second time using CubeSmart, and once again, I am completely satisfied with my…read moreexperience. The facility was always clean and well-maintained during my visits. Upon moving out, Ashley, the manager, was extremely helpful; she assisted me in making the whole process smooth and stress-free. She truly exceeded my expectations. I highly recommend CubeSmart for anyone in need of storage!

Excellent customer service from Ashleigh reasonable prices.....large units indoor and outdoorread more

Hard to get ahold of initially... but the local manager was amazing getting us setup. Great…read morelocation and nice facilities! I also enjoy the app for easy access

Terrible service. I have lived here my whole life and I can tell you that you are way better off…read moregoing to Lake Ridge Storage. They do not honor their word: Two weeks prior to the last day of billing I spoke with them about moving out since I had moved and didn't need my storage. She said I had to fill out paperwork or something, didn't mention the lock and such. Then she called me the day before the last day to tell me I wouldn't be cancelled because I needed to come back and do my lock and remove a bike in there. Due to work, I needed an evening to come back since I now live 50 miles away. The person agreed for my arrival on Tuesday evening on a Monday and then they sent me a Past Due late notice for the very thing we agreed on that Tuesday. The management on property is terrible and unprofessional: The lady did not keep her word! Bad business ethics. Worse than this is the fact that they are consistently not at the property when their posted hours are. Not sure if the owner knows that or not, but it was sometimes hard to get a hold of them or get help from them onsite. She brings her kids to work with her in the summer too, which I get sometimes, but not the whole summer basically last year. The experience was terrible: Overall, I had a terrible experience with people who over-charge, didn't keep their word or provide decent service. It sucked. The units are good, but not worth the risk of management that don't care and don't have enough cameras to make up for it: Trust me, call anyone but them in Midlothian and you will be better off. Don't let the property fool you, it is nice but the person running it over there is not going to be helpful to you.

The process was initiated online but Cherish took the time to call me a walk me through the…read moreprocess. Thank you for your patience and for going the extra mile to make sure that my needs were taken care of. I would definitely recommend this facility.

From the owner: Public Storage rents spaces large and small, from closet-sized units to ones that can hold the…read morecontents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient.A Great Deal:$1 first month's rent*No credit card required for reservations; no obligationRent month-to-monthClean and trusted:Convenient Access to your units Well-lit, fenced propertiesComputer controlled gated accessYou keep the only key to your unitExtra perks:Climate controlled units availableManagers live on site at many addressesPacking Materials and locks available for your convenience Personal, business or vehicle storagePay and manage your account online or on your smart phoneCall now or visit our website to find a location, check rates, reserve!* Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.

Quiet. Location on highway exit on a corner lot. Area well traveled and visible to all passing…read morethrough. Not sure how well lit it is at nighttime, but good to check if you are thinking about storing. Spacious and gated.

From the owner: U Store IT - U Lock It - U Keep The Key…read more Thank you for choosing Lone Star Self Storage. We realize that you have many options when looking for a self-storage facility which is why we will work to make certain you are 100% satisfied with your decision. We want to meet each customer's individual storage needs.

Ms. Kaylee and Karlee were very nice, helpful, and professional. The rental process was quick and…read moresimple. My U-Haul was clean and ready to go! The price wasn't too bad either. I'll definitely return and refer others to this business.

Stopped by here today to get some boxes. As we were entering lot the family manager Carlie was…read morebacking up a Uhaul truck full speed without realizing we were entering the lot and we were forced to stop abruptly . When she came in we told her you were backing up too fast and almost hit us. To that she did not take accountability but just said no I have a back up camera. We said you were going fast even for having a up camera and to that all she said I had a camera. She was proud to say she was family manager as of our concern did not matter as it was a family owned! Enter Knapp Sisters Uhaul in Mansfield with extra precaution as the owners feel it's okay to speed down the parking lots when reversing vehicles

We loved working with these people! Never worried about our RV while it was there! Highly recommend…read moreMini U Storage! Managers are very kind and efficient!

I love using this company to store my items. The management is fantastic very nice people and are…read morealways available if you have questions or need help. Been thrre over a year, wont use another company. Also if you want to save alot of money compared to other facilities they are always cheaper than anything else around. Use them it's worth it.