Hard to get ahold of initially... but the local manager was amazing getting us setup. Great…read morelocation and nice facilities! I also enjoy the app for easy access

Terrible service. I have lived here my whole life and I can tell you that you are way better off…read moregoing to Lake Ridge Storage. They do not honor their word: Two weeks prior to the last day of billing I spoke with them about moving out since I had moved and didn't need my storage. She said I had to fill out paperwork or something, didn't mention the lock and such. Then she called me the day before the last day to tell me I wouldn't be cancelled because I needed to come back and do my lock and remove a bike in there. Due to work, I needed an evening to come back since I now live 50 miles away. The person agreed for my arrival on Tuesday evening on a Monday and then they sent me a Past Due late notice for the very thing we agreed on that Tuesday. The management on property is terrible and unprofessional: The lady did not keep her word! Bad business ethics. Worse than this is the fact that they are consistently not at the property when their posted hours are. Not sure if the owner knows that or not, but it was sometimes hard to get a hold of them or get help from them onsite. She brings her kids to work with her in the summer too, which I get sometimes, but not the whole summer basically last year. The experience was terrible: Overall, I had a terrible experience with people who over-charge, didn't keep their word or provide decent service. It sucked. The units are good, but not worth the risk of management that don't care and don't have enough cameras to make up for it: Trust me, call anyone but them in Midlothian and you will be better off. Don't let the property fool you, it is nice but the person running it over there is not going to be helpful to you.

We had been in this storage unit for almost 10 years with no issues until now. The management (Tom…read moreand Kelly) were always professional and nice; however, we noticed rat droppings in our unit about a month ago. All of our items are for decorating events and kept in bins or boxes, we don't keep food or anything to attract rodents. We noticed the poison bait all around the property... and then we found a dead rat in our unit. Not pleased to say the least as I am terrified of rats!! No one was on site to dispose of it so I had to do so myself. We had a large unit which took over a week for us to clean the bins from rat feces and urine and relocate. Our rent wasn't waived, no discount for the inconvenience, nothing; and we had to pay $400 to move into our new unit and still pay full rent at Cubesmart!! On top of that, we had to throw away some of our silk flowers and other items because they smelled like urine. I don't blame the management for the issue, but once the issue was known to them, a proper warning could have been provided to the occupants and a better way to exterminate the rats rather than poison them knowing they would crawl into a unit to die! Totally disappointed in this outcome.

I have had two good experiences with this CubeSmart location. The most recent was from…read more7/14-8/10/2021. Kelly, general Manager, was professional and friendly when I first came in to complete my rental of the unit. About a week later, it was clear that I had underestimated the unit size that I needed. Kelly was able to get me a larger unit at no additional cost (I was taking advantage of the First Month Free promotion). Awesome customer service. I find the location to be convenient and the facilities well maintained.

I have never been treated so rudely at any storage facility as this one. I went into the office and…read moreasked for my deposit back that was it the man working said he would be back...I waited 43 minutes when he finally came back in he reached into the safe and handed me my money. I said you could have done that before you left and he said "I don't like they way you asked for your deposit back...Unbelievable terrible customer service I will be calling corporate in the morning

It's been 5 months since my last review.. it's now $300 a month from $98. You're telling me,…read moreEVERYONE is paying as much as us? I bet if I called asking for a space they would give us the same deal they did before. This storage unit is more than my car insurance and car payment. I'm paying more for an UNAIRCONDITONED outside space. Doubt anyone else is paying that much. Stay away if you can

This was my second time using CubeSmart, and once again, I am completely satisfied with my…read moreexperience. The facility was always clean and well-maintained during my visits. Upon moving out, Ashley, the manager, was extremely helpful; she assisted me in making the whole process smooth and stress-free. She truly exceeded my expectations. I highly recommend CubeSmart for anyone in need of storage!

Excellent customer service from Ashleigh reasonable prices.....large units indoor and outdoorread more

We loved working with these people! Never worried about our RV while it was there! Highly recommend…read moreMini U Storage! Managers are very kind and efficient!

I love using this company to store my items. The management is fantastic very nice people and are…read morealways available if you have questions or need help. Been thrre over a year, wont use another company. Also if you want to save alot of money compared to other facilities they are always cheaper than anything else around. Use them it's worth it.

Nice facility with clean rigs and good gates and lights. And there appears to be alot of cameras…read moreall around. Helpful to have the dump station and air compressor since every time I leave or return, I like to have that amenity.

Great staff, great prices, easy in & out. The prices stay consistent which is hard to find at a…read morestorage place at times! Overall we are so pleased. Totally would recommend.