I am posting this review here because there is no way to respond directly to the business's Google…read morereview responses. Unfortunately, after reading other reviews, I can say many of the concerns regarding professionalism seem to be accurate. I am disappointed because this experience was completely different from a previous visit we had at another location, which was excellent. I brought my vehicle in because I heard a scraping noise. Through my own observation, I noticed my emergency brake cable appeared to be hanging and making contact with the driver's side wheel. I made it clear that I am not a mechanic and that this was simply my assumption. My husband called ahead and explained the situation. We were told they could inspect anything visible to the eye at no charge. We thanked them and drove over. Initially everything was fine. We handed over the keys and waited. The employee who inspected the vehicle acknowledged the hanging brake cable but quickly shifted the conversation to a loose wheel hub assembly. He advised it was unsafe and quoted approximately $900 to repair it. I asked how long the repair would take because I am a psychotherapist with scheduled clients and also needed to coordinate childcare and school pickup. Instead of giving a timeframe, he repeatedly answered, "By the end of the business day," and seemed irritated when I asked for clarification. I also asked whether all repairs could be completed at once because I preferred not to make multiple trips. Instead of addressing my questions, the conversation repeatedly shifted toward financing options. The biggest issue throughout the interaction was communication. I repeatedly acknowledged his concerns about the wheel hub assembly and explained that I understood the risk. However, my immediate concern was the hanging brake cable and obtaining pricing for all recommended repairs so I could plan accordingly. Each time I asked about the brake cable or requested total pricing, the conversation returned to the wheel hub assembly. Eventually, my husband stepped in and attempted to bridge the communication gap by restating our questions. He explained that we wanted pricing for the brake cable, information on the O2 sensor, and a total estimate so we could decide how to proceed. Despite multiple attempts, the employee continued repeating the same information about the wheel hub assembly. At one point, my husband became so frustrated by the lack of direct answers that he began contacting our own mechanic while the employee continued repeating the same sales pitch. Even other employees appeared to notice the awkwardness of the interaction. After several requests, we were finally told the brake cable repair would be approximately $99 and that a diagnostic fee would be required before pricing the O2 sensor. We ultimately left because the interaction felt unnecessarily frustrating. The situation worsened afterward. When we returned home, our Cadillac mechanic noticed the wheel center cap from the wheel they inspected was missing. I called the store simply to ask whether they had found it. Before I could even finish my sentence, the same employee became defensive and repeatedly insisted they had not removed anything from the vehicle. The problem was that I never accused anyone of removing it. I was only asking if they could check around the shop because it had been present before we arrived. I also asked whether surveillance footage could be reviewed. Again, the response was dismissive and irritated. I attempted to provide constructive feedback regarding the interaction. I explained that while he clearly understood the vehicle, customers often need information presented differently and that active listening is just as important as explaining repairs. Rather than listening, he repeatedly interrupted me, talked over me, and eventually stated, "Ma'am, this is not a paid consult." He continued raising his voice, interrupting, and speaking over me while I was attempting to end the conversation. What stood out most was that his tone toward my husband was noticeably different than the tone he used with me throughout the interaction. Finally, I would like to address the business's response to another review. The claim that I stated I would have friends and family leave reviews across multiple locations is completely false. I never made that statement. My husband and I were both customers and each left our own reviews based on our experiences. My cousin independently left a review after witnessing the interaction and hearing the phone call. Suggesting there was some coordinated effort or campaign against multiple locations is simply inaccurate. I have no issue with the other employees. My concerns are specific to this individual. Constructive feedback is how businesses improve, and this employee would benefit greatly from improving his active listening, communication, and customer service skills. Stay blessed.

What started as a simple visit to have a loose brake cable addressed turned into one of the most…read morefrustrating customer service experiences I've had. After leaving the shop and deciding to have the work completed elsewhere, I called back to get some clarification regarding the inspection. Strangely, when I called from my phone, the call would not go through. However, when I called from my wife's phone moments later, someone answered immediately. If my number was blocked, that's incredibly unprofessional behavior from a business. This is a repair shop, not a high school. We originally came in for a brake inspection. The service advisor--not the mechanic--told us that the wheel hub assembly would need attention. That's fine, and I understood the recommendation. However, our immediate concern was simply getting the loose brake cable secured, and we planned to address the wheel hub assembly the following week. My wife clearly explained our situation: we have insurance coverage, we both work from home, and we would be paid on Monday, allowing us to take care of any additional repairs soon. Despite this, the advisor seemed far more focused on selling us on the wheel hub assembly repair than listening to our actual concerns. Every conversation felt like a sales pitch rather than an effort to address the issue we came in for. In the end, we left feeling unheard and pressured. Rather than continue dealing with that experience, we've decided to have our personal mechanic handle the repairs. Customer service and communication matter just as much as the repair itself, and unfortunately, this shop fell short in both areas.

Awesome alternative to the Dealership! Clean facility and terrific customer service! I come back…read moreeach time and always receive consistent service! 5/28/2019- CBA did it again! I walked out to my vehicle after grocery shopping on Memorial Day to a car that would not start. I got the vehicle home after a tow service jumped the battery. It was wishful thinking that CBA was open on a Holiday- this morning they called realizing I tried to call yesterday and asked 'We saw you called- how can we help?' Needless to say they got me back on the road all within an early morning with the most excellent customer service at a great price! You just don't find this level of service anymore!! Thanks CBA Crew!!

On a Sunday or non-working day there was a reply within hours of my request for service…read more Wow! A three star only because I have not experienced service delivery at this time (but the initial customer contact was lightning fast)

I came in with a nail in my tire and unfortunately it wasn't repairable. They were honest and…read moreupfront about the bad news, but immediately offered a solution. They were able to order the exact same tire at a very fair price, and the customer service throughout the process was amazing. They moved quickly, ordered and installed the tire, and made sure everything was done in time for me to get back to Austin for an important meeting. Professional, efficient, and genuinely helpful. I really appreciated how easy they made a stressful situation. Highly recommend Street Service Tire and Auto Repair.

This is now a Rooster Ridge location. Never again. I just needed to have a broken plastic panel…read moreremoved from the underside of my car. I told them I'm about to trade this car in, don't want to repair it. Quoted me four figures for replacing all the under carriage plastic. I said no. They asked "how much are you willing to spend today?" Enough to remove the panel, sir. After they pulled my car out, a technician ran out to the parking lot and stopped me. They hadn't reattached the engine covers under the hood. This whole process took about three hours with an appointment. Car had a new problem after they messed with it. Never again.

There estimate to repair our SUV was fair and in line with our insurance…read more It was great seeing a woman (Anna) run what is usually a male dominated business so ablely. Our car was finished on time, which we appreciated. It looks good as new!

Quick response and Excellent Pricing!!!! Customer Service is THE BEST..... I'm a new and will be…read morereturning for all of my auto needs. Definitely recommend

I emailed Jay on here for a quote on a brake job and got a very quick response with a great price…read more He was able to come out quickly and got them done in a snap. He did a great job, was very nice, and the price was perfect. He made a new customer and I'll refer him to anyone. Review update: Jay came out and replaced the coil overs and rear brakes on my car. He didn't finish and said he would be back. A month ago. A month of me calling and texting with no response. Meanwhile I have front coil overs that were never adjust properly and a loud clunk from one of them. I would assume at this point he is just ghosting next because he doesn't want to finish the job that I paid him for. Unless I hear back from him with a good explanation of why he couldn't use the phone for a month, I'll leave this review up as a warning for others. Second update: Miraculously the day after I posted the previous update, Jay contacted me. The months worth of text messages and calls weren't enough I guess. He said he was sick and would let me know when he would be able to come by. It's coming up on a month since that message and still no contact from him. Not even after I asked if he couldn't finish the work to just tell me. It's a shame that it got to this point, he seemed reputable at first. But now I'm stuck with a half assed job that I need to take somewhere else to get finished. Bottom line, stay away from this one. 30DEC19: And now he has the nerve to downvote my review here with his personal account. Nice try Mr. Jahol Rice.

Jahol did an amazing job taking care of my expedition. He diagnosed the problem and found parts at…read morereasonable prices. The work was done quickly and my vehicle runs great. Would use him every time!

They did a great job in installing my starter. Car runs great!!! Quick and effective! Honest and…read morereliable!! Will use again in the future!!

The pricing is very fair. Timeliness and professionalism is unmatched. Five star service!!read more

This was my first visit, and I had an amazing experience from start to finish. I came in for an oil…read morechange, and the gentleman at the front desk was incredibly helpful--he answered all my questions and even explained the state inspection process since I recently moved here. I really appreciated the family-friendly environment, especially the playground for kids, which made the wait much easier since my little one had a place to play. They also offer coffee, the space was very clean, and the customer service was excellent throughout. I would definitely recommend this place to anyone!

This team will keep your car going and going and going. Moved here about two years ago when my…read more4Runner had 212k miles and this team of mechanics and technicians have always reccomenddd the necessary services to keep this old wagon on the road. No BS, no conning just straight up customer service and expertise. Front desk team is always amazing as well. Appreciate yall!

Christopher got back to me quickly. He explained a few things I needed to do and then get back…read morewith him to discuss a repair. His explanation was extensive and outstanding.

From the owner: J-tech is Texas’ most trusted auto repair company. We service cars, trucks, buses. Call us now. read more

Today, I received exemplary service from Auto Care USA, MIke, and the team. Now it was a simple…read morevisit for tire alignment after being referred by the local Discount Tire, but the appointment was made with ease and at my convenience. I was able to add vehicle inspection at the end at the last minute, and it was handled in 10 minutes. After leaving there was an issue with the vehicle pulling to one-side and after bringing back it was reviewed, fixed, and I was out the door in 15 minutes.

My daughter took her car there. These guys took advantage to her for being a female. They…read moreconducted diagnostics test and found one ABS sensor faulty. They changed it out still had the same problems. $600 later. We took it back they ran diagnostics and said the front ABS sensors needed to be replaced for $500! Are you serious! I looked on line for all four they are $38.00. Now these guys want to charge my daughter for the back sensor they jacked up and the front sensors! I'm taking my daughter's car to an honest mechanic. I do not recommend this place , beware folks.

The owners didn't ask but I had to leave a review. These guys are amazing, I have a very small leak…read moresomewhere in my truck leaking the AC refrigerant. They have looked 3 times for this leak and refilled my refrigerant and only have charged me for one diagnostic. The last 2 times I went in the searched for the leak and couldn't find it still but didn't charge me a bit. They also referred me to someone who did electrical work, who fixed my issue for an absolute bargain.

I went in for a simple oil change on Tuesday, 11/18, and the experience was completely…read moreunprofessional. The mechanic, Willie, was rude and appeared frustrated, tried to pressure me about brakes I didn't request, and repeatedly called me approximately four times back-to-back, even texting me while I was still at the shop -- luckily, I keep unknown callers on silent. They put the wrong oil (5W20 instead of the required 0W20, which is stamped on my oil cap) into my car without asking. I immediately called my usual mechanic, who confirmed that using the wrong viscosity can damage my engine. The oil filter was changed at the same time, meaning it now contains the wrong oil and should be replaced again, but the shop refused to do so. To make matters worse, the owner (I assume) tried to grab my receipt and nervously laughed when I took a picture documenting the mistake. They even left my car running with the windows down after the error was "corrected," creating a safety risk. This shop is careless, disrespectful, and clearly assumes women customers don't know anything about their cars. Women are fully capable of reading manufacturer recommendations and recognizing when something isn't right. I will never return and strongly caution others. I now have to closely monitor my vehicle to ensure it was corrected properly. Willie claimed he was "trying to help," but disregarding manufacturer recommendations is completely unacceptable. For the safety of both your vehicle and your sanity, I strongly advise going somewhere else.