This was my first time at the Bandera Rd location. My usual Fincks cigar locations are off Broadway…read moreor the one off West Avenue. I will say that service has been fantastic at all the locations I've been to and this one was no different. The employees here were very helpful in recommending new cigars to try. The Fincks brand of cigars are really a great value, inexpensive but they taste pretty good. They do have a smoking lounge inside the store but I prefer to smoke outside, and that's okay. They have tables and chairs outside for people like me. There are a lot of cigar stores in San Antonio but you will be hard pressed to find one that makes you feel as comfortable as Fincks. If you enjoy cigars and good conversation, try Fincks cigars. It's definitely a no cigar snob zone.

Nice selections and the staff very helpful. Would definitely go back. The lounge itself is…read morecomfortable and relaxing. Nice to be able to sip on some coffee and smoke your favorite stick and watch a football game .

This place has a ton of cigars to choose from. They have a lounge area to smoke and you can bring…read morein food from the restaurant across the parking lot. They have lots of TV's to watch the game as well. The guys at the checkout were friendly and knowledgeable. They even have military discount too.

My husband enjoys cigars so we often stop by after dinner out for a few drinks and for him to have…read morea cigar. We like it because they have plenty of indoor and outdoor seating. I have noticed that a lot of the staff has changed, and I think that mixed drinks are different than they used to be perhaps because of a bartender change. They also don't seem to have as many organized events like trivia night as they used to. Overall, I think we'll still stop in, but it's not as frequent as we have in the past, but they're just aren't a lot of cigar bars around with as much space as Cigars International.

As local residents who were eager to finally visit, our experience was disappointing, revealing a…read morenumber of issues that detract from the establishment's potential. Deficiencies in Service and First Impressions The initial experience upon arrival immediately set a negative tone. There was no staff presence at the door, and no clear, written signage indicating the proper protocol for seating--whether to wait, check in, or simply seat oneself. This lack of guidance forces guests into an awkward uncertainty, which is unacceptable for any hospitality business. After finding our own way to the covered patio, we observed servers casually chatting amongst themselves while intermittently looking in our direction. A more professional approach would involve staff being observant and quickly moving to acknowledge and seat new arrivals. When a server finally approached our table, the interaction was severely lacking in basic professional etiquette: * No greeting was offered. * No menus (drink or food) were provided. * The only opening line was an abrupt inquiry: "Are you ready to order?" These omissions suggest a fundamental lack of staff training in business etiquette and basic customer service procedures. A proper initial interaction should involve a warm welcome, an introduction of the server, and the immediate presentation of menus. Operational and Marketing Misalignment A major deficiency is the misalignment between the bar's online presence and its current operational reality. The website prominently states, "DRINK. EAT. VISIT.," creating an expectation that a food menu is available. We were informed by the server that the cook had quit and no food items were available. This is a critical failure in both operations and marketing transparency. The website must be immediately updated to reflect the current operating posture and manage customer expectations. The suggested workaround--ordering food from Fralo's Pizza next door--while a temporary solution, begs the question of why a patron wouldn't just choose to go to Fralo's directly. This situation undermines bar301's identity as a full-service establishment. Limited Offerings and Infrastructure Issues Further disappointment arose regarding the beverage service. Upon ordering frozen margaritas, we were informed that the bar does not prepare frozen margaritas. For an establishment specializing in drinks, a common and popular request like a frozen margarita should either be available or clearly noted as unavailable before ordering, especially given the lack of a drink menu. Beyond service, the physical space itself presents an issue. The location appeared unappealing and partially rundown. While the primary product is the experience, the ambiance is a critical component. Management needs to make a tangible effort to improve the aesthetic appeal and overall maintenance of the space to create a more inviting and lasting impression. Conclusion and Recommendations Our visit was cut short, as the cumulative impact of these deficiencies led us to seek an alternative venue (Silo Oyster Bar) where we anticipated a more professional and competent service standard. To improve customer experience and ensure long-term viability, bar301 management must immediately implement the following: * Mandatory Staff Training: Institute comprehensive training on basic business etiquette, professional greeting protocols, menu presentation, and proper table service. * Operational Transparency: Immediately update the website and any external marketing materials to accurately reflect the current food service status. * Front-of-House Management: Establish a clear and well-communicated seating protocol, including a dedicated host or signage for customer guidance upon entry. * Facility Upgrades: Invest in improving the appeal and maintenance of the space to align the physical environment with the perceived quality of a San Antonio destination. Addressing these critical points will be essential to make a better and lasting impression on both local and visiting customers.

Service was great. Small intimate place to hang out. Drinks were OK. Nice outside patio area as…read morewell.

Cool staff. Veterans welcome. A very large selection of products to choose from and a points/…read morerewards system. I get my pre-rolls here. They're number two on my list for pre-rolls here in San Antonio.

The service is terrible, dude had an issue & was irritated with asking questions about the product…read more Questions that should be asked when buying certain products & it's astounding to me people like this work in the service industry with zero customer service skills. There are plenty of other stores I would recommend before coming here. The prices are also inflated more than they should be, I will drive out of my way to get what I need from shops from now on.

MJ's CBD isolate is safe for all human and pet consumption!…read more Everything from tinctures (sublingual, coconut oil), gummies, hemp flower strains, e-juice, exterior pain creams, roll- on Icy Hot, coffee, teas, honey, beauty products and CBD isolated by itself is sold here! Come have a look for yourself and maybe even try out some samples. The staff is friendly and the environment is sterilized.

Bought a POP vapor pen at Mary Jane CBD dispensary and noticed that there was a code in the back to…read moreverify the authenticity of the product. When i put in the code on the POP vapor website, it said that it was a counterfeit product and to not consume it. I called the store about to inform them about this issue and the manager Chris told me that "All sales are final." He did call me back to say that we can get a refund after talking to the CEO of the company. However, the fact that they have counterfeit products proves that their business is bad. Counterfeit products can affect your health because it can contain harmful ingredients. This is the last time I am going to this shop.

We went shopping for certain things and needed help with few other things. Erin answered all of…read moreour questions and helped find everything that we needed. Such a delight and so knowledgeable

Total Wine _ Totally Awesome…read more I want to take a moment to share my heartfelt gratitude to Front End Supervisor Lori and Total Wine Associate Chris for making such a special time in my life even more memorable. As I was preparing for my upcoming wedding, I wasn't very familiar with spirits or selection, but Lori and Chris went above and beyond to guide me through the process. What truly touched me was the warmth they brought to the experience. On my second visit, Lori greeted me with the most genuine hug, something the extrovert in me absolutely loved and as stressful as this planning was, I needed it. She reassured me that she was there to support both my fiancé and me every step of the way. With their thoughtful recommendations and even spirit tastings, what could have been stressful turned into something seamless and joyful. I am deeply grateful for their kindness, patience, and care. They didn't just help me pick out drinks, they made me feel celebrated. Highly Recommended~

In an unsuspecting corner of Camp Bullis & W Frontage with an unsuspecting storefront I was greeted…read morewarmly by an associate offering samples & what I think is the owner. He extended his helping hand in my search for a red, dry bottle of wine. His knowledge of the products was evident& took the time to ask me questions before making recommendations, including what my budget is. I live in Boerne but I would be willing to take the extra time if it means supporting small with a kind owner that cares about his customers.

Great cigar and liquor selection! Very friendly and they were very knowledgeable on their whiskeyread more

Tim is a delight and they always have what I need and great products to choose from! Always clean…read moreand neat friendly atmosphere as well! I've gone to MANY smoke shops in the area and this will be my forever spot and I love the couple at the H‑E‑B guilbeau for this location! The point system is great too because we all want to save money anywhere we can

Love this place! Prices are great and there is a big selection of items to choose from. Erik and…read moreMalik are both very knowledgeable, courteous, welcoming, friendly and they definitely show pride in this family owned business. I love how you can sample vapes because they offer soooo many! If only I could rate higher than 5 stars. Thank you for being awesome! Keep up the good work:)

This was our first time here. We wanted to try someplace different. The vibe is very laidback and…read morecasual. We sat at the bar because that's what we do. Roberto took very good care of us. We ordered the chips with pico and queso. The queso was bland as far as flavor, but we added the pico to it and it was much better. Also ordered the meats pizza with added mushrooms, black olives and extra cheese. It was delicious. I really recommend this place. Great for families, happy hour groups and game day watch parties.

We visited this establishment several times and likely would have become regulars if not for a few…read moreconcerns. First, the glassware is cleaned using a 3-dunk system where the final rinse is sanitizer rather than clean water (see images). I react to sanitizer residue on glasses, and, as an MD, I assure you that any exposure is detrimental to your GI microbiome. We politely asked whether the glasses could simply be rinsed and dried before serving but were told this would only be possible during slower periods. As a workaround, we began bringing our own glasses. Second, the bar staff assured us their pours were standard 16 oz pints. To avoid confusion, we marked our glasses at the 16 oz line. On a later visit, the owner's daughter (whose approach to customer service was unnecessarily confrontational) stormed over and informed us in a rude tone that their glasses were actually 14 oz "shakers," not pints. She then poured the beers well below 14 oz. After measuring the remaining volume at home, the pour was close to 10 oz. We own 14 oz beer glasses, and to receive true 14 oz, the glass would need to be filled to the rim, which obviously is not how beers are served. In practice, customers are receiving roughly 10 oz pours for $7 - excessive and misleading, especially when places like Yard House serve actual pints for $5.49 in properly dishwasher-cleaned glassware. Regarding the food, everything is supplied by Sysco, and nothing is made in-house. It is served on plastic or aluminum trays. Overall, the combination of lack of properly clean glassware -- which is the bare minimum an establishment charging premium prices should provide -- deceptive pour sizes, and the dismissive handling of legitimate customer concerns left us very disappointed. We won't be returning.