Mark was a huge help finding exactly what I needed! I went in there with an idea of what I wanted…read moreas a gift for a first time cigar-smoker friend, and he assisted me on picking out the best options. Definitely will be returning!!!

Excellent cigar selection drinks were I will be going back the staff was very friendlyread more

As local residents who were eager to finally visit, our experience was disappointing, revealing a…read morenumber of issues that detract from the establishment's potential. Deficiencies in Service and First Impressions The initial experience upon arrival immediately set a negative tone. There was no staff presence at the door, and no clear, written signage indicating the proper protocol for seating--whether to wait, check in, or simply seat oneself. This lack of guidance forces guests into an awkward uncertainty, which is unacceptable for any hospitality business. After finding our own way to the covered patio, we observed servers casually chatting amongst themselves while intermittently looking in our direction. A more professional approach would involve staff being observant and quickly moving to acknowledge and seat new arrivals. When a server finally approached our table, the interaction was severely lacking in basic professional etiquette: * No greeting was offered. * No menus (drink or food) were provided. * The only opening line was an abrupt inquiry: "Are you ready to order?" These omissions suggest a fundamental lack of staff training in business etiquette and basic customer service procedures. A proper initial interaction should involve a warm welcome, an introduction of the server, and the immediate presentation of menus. Operational and Marketing Misalignment A major deficiency is the misalignment between the bar's online presence and its current operational reality. The website prominently states, "DRINK. EAT. VISIT.," creating an expectation that a food menu is available. We were informed by the server that the cook had quit and no food items were available. This is a critical failure in both operations and marketing transparency. The website must be immediately updated to reflect the current operating posture and manage customer expectations. The suggested workaround--ordering food from Fralo's Pizza next door--while a temporary solution, begs the question of why a patron wouldn't just choose to go to Fralo's directly. This situation undermines bar301's identity as a full-service establishment. Limited Offerings and Infrastructure Issues Further disappointment arose regarding the beverage service. Upon ordering frozen margaritas, we were informed that the bar does not prepare frozen margaritas. For an establishment specializing in drinks, a common and popular request like a frozen margarita should either be available or clearly noted as unavailable before ordering, especially given the lack of a drink menu. Beyond service, the physical space itself presents an issue. The location appeared unappealing and partially rundown. While the primary product is the experience, the ambiance is a critical component. Management needs to make a tangible effort to improve the aesthetic appeal and overall maintenance of the space to create a more inviting and lasting impression. Conclusion and Recommendations Our visit was cut short, as the cumulative impact of these deficiencies led us to seek an alternative venue (Silo Oyster Bar) where we anticipated a more professional and competent service standard. To improve customer experience and ensure long-term viability, bar301 management must immediately implement the following: * Mandatory Staff Training: Institute comprehensive training on basic business etiquette, professional greeting protocols, menu presentation, and proper table service. * Operational Transparency: Immediately update the website and any external marketing materials to accurately reflect the current food service status. * Front-of-House Management: Establish a clear and well-communicated seating protocol, including a dedicated host or signage for customer guidance upon entry. * Facility Upgrades: Invest in improving the appeal and maintenance of the space to align the physical environment with the perceived quality of a San Antonio destination. Addressing these critical points will be essential to make a better and lasting impression on both local and visiting customers.

My husband and I have been several times. I really want to enjoy this place. I can't stand the…read more"Army Fail" on not one but two screens side by side. Isn't there sports or something other than a "JackAss" style channel. Your clientele deserve better. Drinks were good.

This is for the location on fm 78 number 16 since they dont have a yelp account for that location…read more Went in to buy a downstem and got charged for 4. After looking at receipt in car I went back in immediately to let them know they charged me for 4. They refused to refund my money when they made a mistake and only offered store credit. MAKE SURE TO CHECK TO SEE IF THEY ARE CHARGING YOU RIGHT BEFORE COMPLETING PAYMENT

The women have nasty attitudes for some reason and treat you like an idiot despite asking…read morelegitimate questions. Never felt more uncomfortable.

Bought a POP vapor pen at Mary Jane CBD dispensary and noticed that there was a code in the back to…read moreverify the authenticity of the product. When i put in the code on the POP vapor website, it said that it was a counterfeit product and to not consume it. I called the store about to inform them about this issue and the manager Chris told me that "All sales are final." He did call me back to say that we can get a refund after talking to the CEO of the company. However, the fact that they have counterfeit products proves that their business is bad. Counterfeit products can affect your health because it can contain harmful ingredients. This is the last time I am going to this shop.

Would not trust this place with vapor pens!! Put my POP's…read moreauthenticity code in their website and it showed as a counterfeit product that may contain harmful ingredients. Also, all sales are final so I would not even risk it.

had the best experience at total wine tonight! mac was such a delight and so knowledgable!read more

You can't beat the selection. But the cherry on top is Pat the wine specialist. She knows were…read moreeverything is located and has expert knowledge of the different wines. This when combined with a charming, magnetic personality makes her perfect for customer relations and support. Please thank her for me. Mel Mosier

In an unsuspecting corner of Camp Bullis & W Frontage with an unsuspecting storefront I was greeted…read morewarmly by an associate offering samples & what I think is the owner. He extended his helping hand in my search for a red, dry bottle of wine. His knowledge of the products was evident& took the time to ask me questions before making recommendations, including what my budget is. I live in Boerne but I would be willing to take the extra time if it means supporting small with a kind owner that cares about his customers.

Great cigar and liquor selection! Very friendly and they were very knowledgeable on their whiskeyread more

Tim is a delight and they always have what I need and great products to choose from! Always clean…read moreand neat friendly atmosphere as well! I've gone to MANY smoke shops in the area and this will be my forever spot and I love the couple at the H‑E‑B guilbeau for this location! The point system is great too because we all want to save money anywhere we can

Love this place! Prices are great and there is a big selection of items to choose from. Erik and…read moreMalik are both very knowledgeable, courteous, welcoming, friendly and they definitely show pride in this family owned business. I love how you can sample vapes because they offer soooo many! If only I could rate higher than 5 stars. Thank you for being awesome! Keep up the good work:)